Calista Organic Hotel

Terrible! Elevator was broken, stairs were super narrow and we walked up 4 flights. Waited outside for over an hour for an access code when we were told it would be 5 minutes. There was a TV in the room, but no remote and no buttons to turn it in manually. Also lots of open light fixtures. Worst place I’ve ever stayed!

Please don’t stay here, the photos are catfishing. I feel scammed the place was so dirty there was blood stains on the bathroom wall and bed. The door didn’t lock, the handle was broken, and the room had a horrible stench.

Hotel night from hell

The hotel has no sign outside of the building so it's impossible to find
In order to get into the hotel you have to wait and talk to the front desk manager who asks you million unnecessary questions like why are you staying at the hotel here.

Right before I was entering the elevator to go up to the 1st floor to the room another guest arrived and was trying to get into the hotel as well but couldn't manage to since he di due make happen since he did not have AUS phone number to call the front desk. I stayed on the phone and let the other guest use my phone to communicate with the front desk manager and was able to manage that he also could finally enter his hotel room. Never have I ever stayed at a hotel which made it so insanely difficult to enter your Hotel room.

After approximately 35 minutes of trying to get into the hotel room I finally arrived. After opening the door the entire room smells mustyThe room is dirty, footsteps on the floor.... The chair in the room is completely rotten.... After trying to switch on the TV it didn't work so I opened the closet only to find that all cables we're detached and I had to plug them all in including the antenna cable... TV is still not working.
I reset the cable box myself and ended up making it work. I put in my shoes every time I went to the bathroom because the floor and little carpet are disgustingly dirty.

I arrived after 4PM & there was no front desk/worker, my room was not cleaned, I call customer service & they said housekeeping would come, I waited an hour and no one came so I looked on all stories of the building & seen no housekeeping whatsoever. The fridge was leaking, dirty towels from previous guest in the bathroom, needles on floor, dirty floor, dirty walls. I had to get a refund and stay somewhere else.

DO NOT STAY HERE. Genuinely spend the extra money and go somewhere else. We got to our hotel at 6 and our room wasn’t even cleaned. We got to our new room and it smelled like urine, the floors weren’t clean, the bed smelled, ac/heating did not work, and there was no hot water. We called the customer service line and he was essentially no help (and talks over you- super unprofessional) the whole place was dirty and I’m convinced the elevator is about to break. Also there were bugs all over the room. Do not stay here I’m begging you like- they should be paying you to stay here.

Wrongfully charged twice. Stay away from this hotel. I had booked via booking in April 2024 for a reservation meant to be implemented in April 2025. Due to health reasons I cancelled the reservation on time and received the confirmation via booking. The Hotel charged me in April 2024 for the reservation. I questionned the charge and they refund. However, in April 2025 they recharged the same amount of money and never refund. I had to go through my bank to get the matter solved. Stay away from the hotel.

Please do not book here, it is not safe and room was dirty. We had to book somewhere else

Roach infested place an if i could just show you how they set me in a room qith a broken T.V... roaches Crawling on the Sink Next To the Bed.... I didn't even Sleep in there.... But Had to Return Cause I Left My Bag.... So i went Back an Fumigated the Place..... Hope they buy more of that roach spray i left Them.... Take Home Some Roaches if you want to with this one‼️

Terrible conditions and nobody on site for service or checkin during entire stay.

No linen, no staff, elevator out of service, painters tape on doors, no smoke detectors, no response.

So I have stayed in this hotel since its conception and while it’s not the ritz, I can’t be mad because I’m not paying for the ritz. This is a contactless hotel. I find the system to be smart and well functioning as long as you can follow instructions. The hotel offers average for San Francisco size rooms, each one with their own bathroom. Most rooms at this rate won’t have a private bathrooms. So they don’t offer individual toiletries that most people don’t use. They provide you with basic soap, shampoo and conditioner, I’ve used it before. Not the worst. Keep in mind, this is one of the few hotels that does not charge you a $200 a night deposit or a $45 a night resort fee. It’s a great option for budget travelers. In fact, I’ve stayed at nearly every hotel in San Francisco- this would be my first go to for anyone on a budget. Beds are comfy, it is safe, this neighborhood is ideal and most importantly, he room is always clean. I’ve never had any issue with the cleanliness of this hotel. The only con I can think of is the elevator is sometimes out of service. That is a pain in the butt but not the end of the world. As far as the other reviews claiming they have taken their money, I can guarantee that those people all received a full refund. Everyone knows that refunds take time. They need to bring that up to their bank and not the hotel.

The service was poor, and facilities differed from advertise. The room had multiple broken items such as the shower lever, desk leg, tilted/stained chair. Bathroom door did not close, room entrance door was missing the strike plate and did not seem to close properly. A roach was found in the kitchenette counter, closet was dirty, room window did not block any sound. The loud noises from the street could be heard in the room and bathroom. No personal in the front desk, when calling no one answered and had to wait until they decided to return the call. Would not classify as hotel, since it felt more like a dingy motel or hostel. We slept the first night and left early next morning, we could not stay there anymore, did not feel safe. The only elevator was broken and looked ancient, like the hunchback of Notre Dame had to pull it up. The area around the hotel was full of homeless people and felt very unsafe, which fit the ambiance in the hotel. The only reason to stay there is to not sleep outdoors.

Smelled like urine, felt unsafe, we have to shower with hand soap. If you only have to sleep for 1 night it’s ok but be careful it feels unsafe. First and last time here. Theres no one at the “front desk” no elevator service. Very very noisy you can hear even when people come in at night to the building

Inexpensive, no frills or services, room was comportable and clean, shower hot, but cramped, convenient to where I wanted to be in San Francisco, lots of shops and restaurants nearby.

First impression was a total scam!

Customer service is amazing

Great place... I wouldn't Wanna Go Anywhere Else‼️

Traveled here for a week in April with my girlfriend. Awesome place, would stay again. This is no-frills, hostel style housing. You're getting what you pay for, and they are not going to hold your hand or pamper you. However, the property is in a good location with plenty of locks, so we felt safe. The room was clean and comfortable. There is no customer service on site, so you have to call a number to request things like extra towels, and they won't clean your room every day. But most of the negative reviews on here are a little dramatic. It's a cheap place, yes, but I felt like I got my moneys worth and had a good stay with them. Customer service rep was always polite and honest, never rude. This place is great for younger people who want to save money and are okay looking out for themselves. 3.5/5.

Their was nothing unique about this hotel, it was in an unsafe place next to a loud street, when I called to get more supplies like pillows and toilet paper no one answered and the customer service person that would answer was always really rude. You walk into hotel and their is no one their to check you in or help you. We walked into the room and it smelt like fire the bed was horrible there were Nats as well it was overall not a good hotel

Elevator was out of service. Not advised prior to arrival. Not good as I am travelling with a disabled friend.
No glasses or mugs and advised that they were not normally provided
Bed looked like it had been slept in already
Bed was also broken.
The hotel looks like it shud be charging by the hour.

Place is disgusting. The apartment is dirty with unclean carpets.
The staircase had puke all over it and not cleaned up for days. When I went into the room I was assigned someone was asleep in it and clearly drunk or on drugs. I complained to management and they kept using cookie cutter language vs offering real solutions. Finally contacted Expedia and got a different room upstairs. There's no wifi. Complained and ignored. They stopped responding to me after I checked into the room because they refused to give me a refund. Will never come back and won't recommend anyone going there.