Renaissance Properties - 728 Market Street

Events were as follows:

9/12 (Day before trip) - Phone call from RPG - was informed that my reservation was changing to the S 15th Street location due to the toilet malfunctioning at the 728 Market Street location. I had no problem with this as it was closer to the convention center.

9/13 - I land in Philadelphia approx. 7PM. Arrive at 15th Street location at 8PM. Codes supplied by RPG do not work on the door. Tried texting and calling multiple numbers available on the website, and the folks I had talked to previously. No response whatsoever. The emergency number listed was the number of the guy (Henry) I had talked to before. Went straight to voicemail when called. Was unable to secure lodging at other hotels due to a convention in town that week. I tried at least 15 other hotels in the area. I spent the night out in Philadelphia.

9/14 - 3AM I get a text from RPG supplying me with another code for the door to the 15th Street location. I make my way over there, arriving at 5:30AM. The new code does not work. I am supplied another code which finally works.

Ridiculous that there is no real emergency number and I was unable to get in contact with anyone at all. Even more ridiculous that I was initially supplied with multiple codes for one door. Can't be that hard to keep track of what code is for what door.

The vendor fraudulently offered a non-existent property

The most unprofessional service I’ve ever had

Great location for game. Secure and easy plentiful parking. Amazing experience

Après une arrivée compliquée car l’appartement ne pouvait pas être occupé (problème lié à la climatisation), nous avons été relogés dans deux appartements distincts sur Chestnut street avec au total 4 chambres et 3 salles de bain. Prestations tout à fait satisfaisantes et communication assez facile avec le contact de l’établissement.

Host was great. Communication was on point. Would recommend the property and host to all.

This property was Convenient and clean at a reasonable price.

1. This is not a hotel, but a series of condos/apartments in the city.
2. This property advertises one rate, and charges high extra fees, which are hidden and not clearly advertised.
3. The property manager doesn't communicate via email but via text and was increasingly agitated when discussing issues.
4. We didn't receive notification about how to check into this property until a few hours before check in.
5. The property manager claimed there was a broken pipe and offered to send us across the city to a different property. The definition of bait and switch.

Expedia was NO HELP in helping us navigate this shady property.

This property is not a hotel - it is a well worn apartment and is far from 5 stars, more like 2 stars. The main bedroom has a several inch sag in the bed, mismatched linens, and power and cable cords laying across the floor. Fortunately we had no need for the other rooms, but they followed the same pattern. We expressed our disappointment with the owner who promised a $150 credit for the night, but not surprisingly did not follow through.

Unfortunately the location had an electrical problem and I had to be moved to a different location. Instead of a block and a half from my meetings, I ended up being 22 minutes away. Solvable by Lyft, which were plenty. The good thing is that the hotel staff handled the transfer and my cost for staying did not change at all.

Had a meeting scheduled in center city and we booked 7 properties with Renaissance, They were centrally located, responsive, and all the amenities were great especially the sporting club at the bellevue hotel which is awesome! Thanks for a great stay, will definitely stay again

Easy check-in process. The place is clean and spacious. The bed was extremely comfortable dressed with quality linens and pillows. I look forward to staying here again and definitely recommend it to anyone whether it is for a short stay or an extended stay.

I show up to a SCTE conference only to find a doorman who knows nothing. I called to find out where I need to go to be told the room is not available????? They "Sent me an email yesterday that there was plumbing issues". That was it. I blew a cork and asked why I was not called and again was told "Sorry but we emailed you" I was told there might be other rooms available from Renaissance but I would have to book it. needless to say i was outraged as I was left stranded. Hotels.com lived up to their end and got me into a dump but at least I had a place to stay. I finally get a call back from a manager who told me he would hold the room at his other location but I had to send them a picture of my license and Credit card so they can process the charge. Not one bit of sorry, we will hold the room and pay when you arrives, nothing. Needless to say I made my frustration know at the SCTE conference!

Very poor quality Mattress old no support at all still have a back ach from it. Pillows very poor quality fiberfill you would expect better quality at this price point. The apartment it self was good but the mattress was the worst thing I have ever slept on in the 60 years of my life thus the reason for the bad review.

I travel about 200 nights a year and travel all around the world --- I can tell you that this was the worst hotel experience that I have had in the last 5 years. The room was extremely dirty. There was pet hair everywhere and the room smelled like urine. It took me nearly 2 hours to get in touch with the hotel staff (there are none on site and the "manager" has telephone number with a NYC area code). Meanwhile, my sons were having an allergic reaction to the pet dander/hair/etc. so I had to get them out of there and into another hotel. The next day, the "manager" sent me multiple text messages that requested that I cancel the room through Expedia so that I could receive a refund. Expedia would not cancel the room because they could not get into contact with Renaissance Properties!!! In the end, I did not stay in the room, I did not receive a refund, and I learned a valuable lesson --- do not book at Renaissance Properties!!!! You have been warned.