Hotel San Marco

Hotels
•
Independent
7.8 (58 reviews)
JP Laurel East Avenue, General Santos, 9500 , General Santos , PH
63-83-3011818

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Facilities

Free breakfast
Meeting rooms
Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Helpful staff
Good breakfast options
Cons:
Poor cleanliness
Lack of basic amenities

Categories

Cleanliness
4.16
The hotel is described as dirty and rundown, with issues like mold, holes in the walls, and trash not being removed.
Service
9.63
Staff received positive mentions, with notes on helpfulness and smooth check-in.
Location
8.97
Not explicitly mentioned, assumed standard for city-center locations.
Room Quality
7.12
Rooms were described as comfortable but lacking cleanliness and basic amenities.
Amenities
7.65
Basic amenities like coffee and water were missing, leading to a lower perception.
Value for Money
8.11
Given the lack of cleanliness and poor condition, the value is perceived as low.
Food and Beverage
9.16
Breakfast received positive feedback with variety and quality.
Overall Experience
7.63
General sentiment is mixed with major issues in cleanliness overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:58

Property Description

Experience tranquility and comfort at Hotel San Marco, your perfect getaway in General Santos.

Terrace Views
Unwind on our terrace, soaking in inspiring views that create the perfect atmosphere for relaxation.

Culinary Delights
Savor authentic Filipino cuisine at Cafe Verona or enjoy room service during limited hours, with a complimentary cooked-to-order breakfast to fuel your day.

Convenient Amenities
Stay connected with complimentary Wi-Fi, and enjoy the ease of 24-hour concierge services, luggage storage, and on-site parking.

Unlock a memorable experience at Hotel San Marco, where every detail is catered to your comfort. Don’t miss out—book your stay today!

Important information:

  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GES

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Minimum age for proof of COVID-19 vaccination requirement: 18

  • Covid

    Guests must provide proof of COVID-19 vaccination

See all policies

Location

Guest Reviews

7.8
Based on 58 reviews
Cleanliness: 4.16
Service: 9.63
Location: 8.97
Room Quality: 7.12
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 7.63
E
Edvinas • solo_traveller • lt
7
Pros:

Room big, bed comfy,you get free breakfast it was coocked eggs,pork,rice,chicken,fruits( you can choose) very tasty also!

Cons:

Loud a/c also cold water only.

2026-05-03 • via Nuitee
I
Ignace • extended_group • be
6
Voor overnachting degelijk hotel.
Pros:

Goede ligging in het centrum. Zeer goed ontbijt!

Cons:

Zwakke wifi en niet zo goed sanitair.

2026-04-22 • via Nuitee
R
RONALDO • couple • us
2
If you just intend to sleep over its fine but will not make me go back because of all the reasons of dislikes.
Pros:

Cleanliness

Cons:

Stingy breakfast, no cable TV, shower floor is flooding

2026-03-15 • via Nuitee
F
Francesco • family_with_children • it
7
2026-02-24 • via Nuitee
E
Em000 • family_with_children • pl
9
2026-02-14 • via Nuitee
P
Paul • family_with_children • gb
10
2026-02-10 • via Nuitee
P
Paul • family_with_children • gb
10
Excellent
Pros:

Great place

2026-01-31 • via Nuitee
J
Joachim • couple • se
6
2026-01-03 • via Nuitee
V
Vance • couple • ph
6
Pros:

Breakfast was good

Cons:

Tv didn’t work staff were not responsive to having it fixed

2025-12-29 • via Nuitee
A
Andreas • couple • de
8
Pros:

Sauber und ruhig. Sehr freundliches Personal.

2025-11-15 • via Nuitee
A
Arthur
2
Pros:

I wish i could share pictures from this place. I hsve seen old deployed Army barracks that were more presentable and clean. Mold spot painted to cover up small areas seemingly with a spay paint can, holes in the walls, shower did not work. What a crap hotel. I am not sure who helped give this place a shining star rating but disgusting is the only way to describe it.

2025-09-24 • via Nuitee
R
Richard • family_with_children
6
Pros:

Excellent hotel!!! Jin at the front desk was amazing. The room was comfortable, quiet, and super clean. However, no coffee or water in the room. This is fairly standard in all hotels. They used to have coffee, creamer, water bottles, and tooth brushes. So, if you want these things, you have to bring your own or run to the store. I think they are trying to save money, but it seems like a petty thing to cut out of the rooms. Breakfast was really good with many choices.

2025-09-21 • via Nuitee
C
Cariaga • extended_group • ph
10
2025-09-16 • via Nuitee
S
Stephen • family_with_children • ca
6
2025-08-26 • via Nuitee
J
Johanna • family_with_children • ph
10
2025-07-31 • via Nuitee
L
Leonard • family
4
Pros:

Property is run down. Had to call to have trash removed, then it took 1 and 1/2 hours to show up. Room was never cleaned. Buffet ha limited selection got a better meal at Jollibee; worth the cab ride. Water pressure next to none existent.

2025-07-31 • via Nuitee
R
Richard • family
10
Pros:

Great front desk staff, smooth check-in. Room was quiet and comfortable. Breakfast was very good.

2025-07-22 • via Nuitee
R
Richard • family
10
Pros:

Melody at the front desk was amazing!!! All of the staff were very friendly and helpful. The room was large, clean, and quiet. Breakfast buffet had many food choices with excellent juice.

2025-07-16 • via Nuitee
E
Evangeline • extended_group • sg
7
Accessible
Pros:

Convenient location .

Cons:

None.

2025-07-01 • via Nuitee
R
Ruelson Bruce • family
8
Pros:

The place was okay. WiFi is a little bit slow & cleanliness was fair.

2025-06-30 • via Nuitee