Palazzo Hotel Kulai

Hotels
7.8 (394 reviews)
5006 Jalan Kenari, Bandar Putra , Kulai , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Food Variety
Cons:
Parking Issues
Room Quality
Initial Odor in Rooms

Categories

Cleanliness
7.51
Many reviews mentioned cleanliness positively, though some expressed issues with room odors.
Service
8.48
Staff was frequently praised for their friendliness and service.
Location
8.52
Location close to attractions and food options was positively mentioned.
Room Quality
6.97
Mixed comments regarding room quality, especially with windowless rooms and some odors.
Amenities
8
General amenities like lifts were noted, though parking was a concern.
Value for Money
7.46
Some reviews suggest there are better value options given the limitations.
Food and Beverage
8.01
Reviewers enjoyed the variety of food options available.
Overall Experience
7.48
Overall experiences were mixed, with some enjoying the stay while others noted major issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:37

Property Description

Convenient Location
Strategically located near popular attractions such as Palm Villa Golf Course and Johor Premium Outlets.

Comfortable Accommodation
All rooms feature a flat-screen TV and private bathroom, with some units offering a separate seating area.

Easy Access to Dining and Attractions
Numerous dining options within walking distance and close proximity to Legoland, Hello Kitty Town, and other key destinations.

Book your stay at Palazzo Hotel for a memorable experience in Kulai, Johor.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.8
Based on 394 reviews
Cleanliness: 7.51
Service: 8.48
Location: 8.52
Room Quality: 6.97
Amenities: 8
Value for Money: 7.46
Food and Beverage: 8.01
Overall Experience: 7.48
E
Eddy • family_with_children • my
6
Pros:

Not to my likjng and expectation

Cons:

Value for money

2026-02-28 • via Nuitee
K
kwailin • family_with_children • my
6
2026-02-25 • via Nuitee
P
Phan • extended_group • dk
7
2026-02-25 • via Nuitee
S
SITI • couple • my
9
2026-02-23 • via Nuitee
M
Mohd Kamaruddin • couple • my
6
2026-02-13 • via Nuitee
G
Gagoh • couple • my
10
Pros:

Customer service

Cons:

Nothing

2026-02-13 • via Nuitee
K
kamarulzaman • family_with_children • my
6
2026-02-10 • via Nuitee
K
kamarulzaman • family_with_children • my
6
2026-02-10 • via Nuitee
K
kamarulzaman • family_with_children • my
6
2026-02-10 • via Nuitee
Z
Zalina • couple • my
9
2026-01-30 • via Nuitee
K
kamarulzaman • family_with_children • my
6
2026-01-27 • via Nuitee
S
Shiew • family_with_children • my
7
2026-01-27 • via Nuitee
K
kamarulzaman • family_with_children • my
6
2026-01-27 • via Nuitee
K
kamarulzaman • family_with_children • my
6
2026-01-27 • via Nuitee
M
Mahathir MS • family_with_children • my
10
2026-01-26 • via Nuitee
N
NORHASLIZA • couple • my
7
2026-01-26 • via Nuitee
T
THIRU • family_with_children • my
8
2026-01-25 • via Nuitee
Z
Zarinah • family_with_children • my
7
Pros:

Location near to many restaurant and mall.

Cons:

The bed and pullow quit hard and dusty smell.

2026-01-24 • via Nuitee
A
Ammar • family_with_children • my
10
2026-01-24 • via Nuitee
K
kamarulzaman • family_with_children • my
6
2026-01-23 • via Nuitee