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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Business center
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Heating
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Private parking
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Snack bar
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Electric vehicle charging station
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Indoor pool
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Kid-friendly buffet
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Outdoor furniture
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Sun loungers or beach chairs
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Fire extinguishers
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Invoice provided
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Smoke alarms
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Key access
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation in Frisco
Modern Amenities and Services
Hyatt House Dallas / Frisco offers air-conditioned rooms with free WiFi, a fitness centre, and a shared lounge. Guests can enjoy a continental breakfast, swim in the indoor pool, and utilize the business area.
Convenient Location and Helpful Staff
Located just 1.3 km from Ford Center at the Star, the 4-star hotel provides easy access to attractions. The reception staff is available to offer advice and assistance, ensuring a seamless stay.
Book your stay at Hyatt House Dallas / Frisco for a perfect blend of comfort and convenience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not needed) and costs USD 10 per day.
Location
Guest Reviews
The bed.
Check-in was at 3. Our room wasn’t ready until after 6. Check out was at 12. They came banging on our door for a good solid 2 minutes trying to clean it at 9:30.
I had booked a week-long stay at this Hyatt House but ended up checking out after just one night due to two issues. First, I couldn't get the in-room Wi-Fi to connect — I tried troubleshooting myself and also got help from the front desk, but it couldn't be resolved. Since I needed reliable internet for work, this was a real problem. Second, I was told the hotel would have a scheduled 5-hour power outage overnight the following day. Between the connectivity issue and the upcoming outage, I decided to check out early and find alternate accommodation.
To their credit, the front desk only charged me for the one night I actually stayed, which I appreciated, they were prompt to help in their capacity.
A couple of minor suggestions: since this is a Hyatt House (typically used for extended stays), and indoor pool was a big plus, a wider range of gym equipment would be a nice addition, and more vegetarian options at breakfast would also help.
Overall, the property and staff were courteous, but the Wi-Fi and power outage issues meant this didn't work out for my needs on this trip.
Todo bien
It a clean the staff is nicely
The breakfast very good coffee everything cereal very good
We really enjoyed our stay. Very clean, comfortable, modern rooms. The best Hyatt House experience I have had. Highly recommend.
We had a power outage at home, booked my reservation same day on the app, checked in 20 minutes later. Staff was professional, the property was clean.
I stayed at this property for an extended stay and, unfortunately, basic expectations were not met. My card was charged prematurely, before the stay was complete and without clear communication. Housekeeping was inconsistent throughout—several days passed without service despite requests.
Most disappointing was the response from management. Daniel F. assured me repeatedly that the issues would be addressed after I raised them on multiple occasions, but those assurances never translated into action. Promises were made and not kept.
As a Globalist, I expect a baseline of reliability and follow-through, and this stay fell well short on both. I wanted to share my experience candidly so the property can do better for future guests.
Close to convention center show/event we were visiting for. Easy check in/out. Comfortable bed & nice sized TV.
Housekeeping walked into our room TWICE w/out knocking the morning we were checking out, around 10-11 am. Literally just scanned their card & started walking in while we were showering & getting dressed! Checkout was 12:00 pm, we checked & double-checked. Mentioned it to the front desk on our way out. Parking was supposed to be included, it wasn't. A 5-6" microwave pizza, 2 sodas & candy bar from concierge was $35! (ridiculous) Didn't want/request a conjoined room/door to our room. Overall for $235/night we should've stayed somewhere else near there .. Drury, Hilton, etc.
The location
I booked and paid in advance, but when I got there our room wasn't ready. Still had to wait another hour before the room was ready. I called 2 hours in advance and was told we were on track and the room would be ready. When I got there although it was paid in advance I was told it was a first come first serve. I was very disappointed for this room to be a suite. No accommodations for them taking responsibility for their mistake. Took an extra 75.00 hold for something not mentioned. And the beds were hard and uncomfortable. This room was not what I expected from the hype of advertising. It's just in a great location to have access to everything in that location.
It was clean and the pool was nice and indoors as it was raining during my trip. The staff was friendly and accommodating.
Not being able to use my booking.com reservation as planned. Systems were down. Also having to pay $25 for parking was ridiculous and I usually don’t book where it has paid parking or valet.
The beds were very comfortable. The room was a perfect size. The staff was extremely helpful. The breakfast was so good.
The staff was great! They made some errors as we were checking in but they were very polite and helpful.
After the errors were made they said we wouldn’t have to pay for parking but then charged us anyways.
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