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Facilities
Property facilities
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Offsite parking discounted rates available
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Electric bicycle charging station
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Games
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Housekeeping on request
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Reception hall
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Covered parking
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Secured parking
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Garage
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Electric bicycle charging station
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation: Experience top-notch amenities like air conditioning and a work desk in every unit at Oaktel Hotel Grand Shiva.
Delicious Dining Options: Indulge in a continental or vegetarian breakfast at the hotel's onsite restaurant during your stay.
Convenient Location: Situated near major attractions like Mansa Devi Temple and Har Ki Pauri, with easy access to Haridwar Railway Station and Dehradun Airport.
To experience luxury and convenience during your stay in Haridwār, book now at Oaktel Hotel Grand Shiva.
Please inform Oaktel Hotel Grand Shiva in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.
As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
Coronavirus (COVID-19) PCR tests are available at this property at no extra charge for those exhibiting symptoms consistent with the virus and have been confirmed by an accredited doctor.
It is possible to extend your stay at this property at no extra cost for Coronavirus (COVID-19) quarantine purposes, with a maximum limit of 10 extra days.
Medical monitoring is available for guests quarantined due to Coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location.
A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property.
Guests need to meet one or more requirements to stay in this property: proof of full Coronavirus (Covid-19) vaccination, a recent valid negative Coronavirus PCR test, or recent proof of Coronavirus recovery.
Guests will receive a rental agreement which must be signed and returned to the property prior to arrival. If guests do not receive the agreement on time, they should contact the property management company at the number on the booking confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 17 years old stay for Rs. 1,000 per person per night when using an existing bed.
Children up to and including 5 years old stay for free when using an available extra bed.
Children from 6 years old to 16 years old stay for Rs. 1,000 per person per night when using an available extra bed.
People 17 years old and over stay for Rs. 1,500 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
It exceptional service
Wash room is not clean and also shower is closed
No Geyser. No hot water.
No support from staff.
Nothing good about this terrible hotel
1. Completely dirty and unhygienic
2. None of the rooms are in staying condition.
3. We changed 3 rooms within one night because the Ac didn't work. Fan didn't work. Even switches didn't work.
4. Our manager made the experience even worse. He didn't accept anything. Worst customer relationship handling by the egoistic manager.
5. I think the hotel has stopped maintaining the hotel completely because they are going to get customers either way as it's a tourist spot.
6. I Am positive that any reviews above 1 are fake one's because it's impossible that anyone can like this horrific hotel.
7. Also, the electricity went out atleast 10 times during the night.
Good luck if you still choose t stay at this so called hotel.
Staffs are well mannered, in-house restaurant is good, food quality is awesome.
First Day one lady staff serve the coffee was awesome.
Suraj who manages post 12pm is a very polite and professional guy. I have asked him to arrange a cake post 10pm and he make it available.
Thank you so much for making my 2 days stay very comfortable, I will again visit this winter.
This hotel is on main road and it's very posh area. However in address it's mentioned Near Ganga Ghat that I feel is not correct.
It's 3km from Haridwar Railway station. If you will take shared auto/e-rickshaw it will take 20 Rs. per person.
2nd feedback I personally given to Suraj that only one lift is operating so he ensure maintenance is going on for 2nd lift and it will start working soon.
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"Amazing experience! The rooms were clean and well-maintained. Staff was extremely helpful and friendly. Highly recommended!"
"Exceptional service! The staff went above and beyond to make our stay comfortable. Check-in and check-out were smooth. Truly impressed!"
Thanku u Suraj jii❤️
The hotel was spotless and the rooms were very cozy. The bed was super comfortable, and I had a great night’s sleep. Definitely a great value for the price.
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