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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Games room
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Currency exchange
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Valet parking
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Shuttle service (additional charge)
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Allergy-free room
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ATM/cash machine on site
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Lockers
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Electric vehicle charging station
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Indoor play area
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation: Experience top-notch amenities like air conditioning and a work desk in every unit at Oaktel Hotel Grand Shiva.
Delicious Dining Options: Indulge in a continental or vegetarian breakfast at the hotel's onsite restaurant during your stay.
Convenient Location: Situated near major attractions like Mansa Devi Temple and Har Ki Pauri, with easy access to Haridwar Railway Station and Dehradun Airport.
To experience luxury and convenience during your stay in Haridwār, book now at Oaktel Hotel Grand Shiva.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 17 years old stay for Rs. 1,000 per person per night when using an existing bed.
Children up to and including 5 years old stay for free when using an available extra bed.
Children from 6 years old to 16 years old stay for Rs. 1,000 per person per night when using an available extra bed.
People 17 years old and over stay for Rs. 1,500 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
It exceptional service
Wash room is not clean and also shower is closed
No Geyser. No hot water.
No support from staff.
Nothing good about this terrible hotel
1. Completely dirty and unhygienic
2. None of the rooms are in staying condition.
3. We changed 3 rooms within one night because the Ac didn't work. Fan didn't work. Even switches didn't work.
4. Our manager made the experience even worse. He didn't accept anything. Worst customer relationship handling by the egoistic manager.
5. I think the hotel has stopped maintaining the hotel completely because they are going to get customers either way as it's a tourist spot.
6. I Am positive that any reviews above 1 are fake one's because it's impossible that anyone can like this horrific hotel.
7. Also, the electricity went out atleast 10 times during the night.
Good luck if you still choose t stay at this so called hotel.
Staffs are well mannered, in-house restaurant is good, food quality is awesome.
First Day one lady staff serve the coffee was awesome.
Suraj who manages post 12pm is a very polite and professional guy. I have asked him to arrange a cake post 10pm and he make it available.
Thank you so much for making my 2 days stay very comfortable, I will again visit this winter.
This hotel is on main road and it's very posh area. However in address it's mentioned Near Ganga Ghat that I feel is not correct.
It's 3km from Haridwar Railway station. If you will take shared auto/e-rickshaw it will take 20 Rs. per person.
2nd feedback I personally given to Suraj that only one lift is operating so he ensure maintenance is going on for 2nd lift and it will start working soon.
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"Amazing experience! The rooms were clean and well-maintained. Staff was extremely helpful and friendly. Highly recommended!"
"Exceptional service! The staff went above and beyond to make our stay comfortable. Check-in and check-out were smooth. Truly impressed!"
Thanku u Suraj jii❤️
The hotel was spotless and the rooms were very cozy. The bed was super comfortable, and I had a great night’s sleep. Definitely a great value for the price.
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