PLAZA INN Heilbronn

Hotels
•
Best Western
7.9 (3321 reviews)
Kastellstraße 64 , Heilbronn , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
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Review Highlights

Pros:
Friendly staff
Good breakfast
Clean rooms (for some guests)
Convenient location
Cons:
Cleanliness issues
Value for money concerns
Noise disturbances
Inconsistent room quality

Categories

Cleanliness
6.08
Multiple reviews indicated issues with cleanliness, including unclean bathrooms and a cockroach.
Service
8.65
Service was frequently highlighted positively, with mentions of friendly and attentive staff.
Location
8.49
Conveniently located near the highway, but some reviews indicated a lack of nearby amenities.
Room Quality
7.54
Rooms varied in quality with some being described as too loud or having uncomfortable bedding.
Amenities
8.77
Amenities such as a gym and breakfast received positive feedback, though some guests found breakfast expensive.
Value for Money
7.03
Concerns were raised about price vs. quality, with some reviews indicating poor value.
Food and Beverage
8.58
Breakfast was generally praised, though some guests found it lacking in variety or value.
Overall Experience
8.05
Overall experience was mixed, with both positive highlights and significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:27

Property Description

Luxurious Accommodations:
The Best Western Hotel am Kastell offers 107 rooms of 3-star superior quality, ensuring a comfortable and relaxing stay for all guests. Each room is equipped with modern amenities such as a flat-screen TV, free WiFi access, and a refrigerator, providing the perfect blend of convenience and luxury.

Wellness and Recreation:
Guests can unwind and rejuvenate in the hotel's sauna and fitness room, perfect for those looking to relax after a long day of sightseeing or business meetings. Additionally, the hotel's proximity to the scenic Neckar river offers a picturesque setting for leisurely walks, jogging, or cycling, allowing guests to experience the beauty of Heilbronn firsthand.

Convenient Location:
Located just 1.5 km from the city center and with easy access to key attractions like the "RedBlue" congress center and Neckarsulm, the Best Western Hotel am Kastell serves as an ideal base for exploring the surrounding area. Whether guests are interested in visiting museums, historic towns, or adventure parks, this hotel offers the perfect starting point for memorable excursions.

Book your stay at the Best Western Hotel am Kastell now and experience a perfect blend of comfort, convenience, and relaxation during your visit to Heilbronn!

Important information:

Please note that fees are applicable for early and late check-in arrivals. Please contact the property for more information when booking.

Please note that the reception is open from 06.30am to 11.00pm

The restaurant is open Monday-Saturday 18:00-22:00. and offers some snacks like pizza and Tarte flambée.

In case of early departure or late arrival the hotel will charge 80% of the room rate for the dates which were booked but not taken.

Breakfast is available between 06:30 and 09:30 from Mondays to Fridays, and between 07:00 and 10:00 on Saturdays and Sundays.

Please note that this property can accommodate dogs but will not accommodate other types of pets.

Please note that dogs will incur an additional charge of 20€ per night, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STR

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 3321 reviews
Cleanliness: 6.08
Service: 8.65
Location: 8.49
Room Quality: 7.54
Amenities: 8.77
Value for Money: 7.03
Food and Beverage: 8.58
Overall Experience: 8.05
F
Florian • solo_traveller • de
9
Gerne wieder
Pros:

Die Frühstücksauswahl war spitze.

2026-03-13 • via Nuitee
H
Heiko • solo_traveller • de
8
2026-03-12 • via Nuitee
C
Christina • solo_traveller • de
6
2026-03-12 • via Nuitee
P
Piotr • extended_group • pl
8
2026-03-11 • via Nuitee
K
Kai-Uwe • solo_traveller • de
6
Hotel, Preis und Lage waren für mich persönlich optimal für meinen geschäftlichen Zweck.
Pros:

Personal sehr freundlich und hilfsbereit.

Cons:

Die Zimmer sind, zumindest mein Zimmer war schon etwas enttäuschend. Der Duschkopf in Schulterhöhe mit direktem Stahl nach vorne( den hat sicher ein Fachmann montiert). Kein Verstellen möglich. Der Fernseher hatte trotz eines vermutlichen Kabelanschlusses, nur 2-3 Programme und die in einer miesen Qualität. Der Frühstücksbereich war sehr ansprechend und sauber, auch hier war das Personal sehr zuvorkommend und freundlich.

2026-03-10 • via Nuitee
M
Márta • solo_traveller • hu
10
Pros:

Csodás; gyönyörű dizájn, ragyogó tisztaság, nagyon finom reggeli, nagyon-nagyon kedves személyzet!

Cons:

Minden tetszett!

2026-03-09 • via Nuitee
S
Stefan • family_with_children • de
8
2026-03-09 • via Nuitee
M
Mehmet • couple • de
10
Tolles Hotel super Personal
Pros:

Gutes Personal tolles Team tolles Hotel

Cons:

-

2026-03-08 • via Nuitee
B
Bernd • family_with_children • de
6
2026-03-07 • via Nuitee
G
Georgios • solo_traveller • de
9
Pros:

Parkplatz

Cons:

nichts

2026-03-06 • via Nuitee
G
Georg • solo_traveller • de
9
sehr sehr angenehm, habe mich sehr wohl gefühlt.
Pros:

Tolles Hotel, frisch modern renoviert, mit Parkgarage, super freundliches Personal schaffen eine familiäre Atmosphäre.
Ein sehr empfehlenswertes vorbildliche frisches Frühstück, sehr reichhaltig und in einem sehr angenehmeren gemütlichen Salon einzunehmen.
Das Badezimmer ist mit einer Fußbodenheizung ausgestattet, was einen sehr angenehm in den Morgen starten lässt.

Cons:

Es werden ein großes und ein kleines Kopf-Kissen auf den Zimmern angeboten.
Es wäre schön, wenn auch noch eine Zwischengröße in das Angebot aufgenommen würde.

2026-03-05 • via Nuitee
S
STERI • solo_traveller • it
5
Pros:

Close to my meeting place

Cons:

App for check in and out not working. Not enough parking
Queuing up and waiting long at reception
My 1st booked room was not cleaned and happily another room was available

2026-03-05 • via Nuitee
C
Charles • couple • fr
9
2026-03-05 • via Nuitee
M
Mehmet • couple • de
10
Perfektes Hotel tolles Personal
Pros:

Super Personal tolles Team tolles Hotel

Cons:

Nichts

2026-03-04 • via Nuitee
T
TS • solo_traveller • de
8
2026-03-02 • via Nuitee
O
Oliver • solo_traveller • de
6
2026-03-01 • via Nuitee
O
Otto • solo_traveller • de
8
Pros:

Neu renoviert

Cons:

Garage sehr eng

2026-02-28 • via Nuitee
A
Antje • family_with_children • de
7
Gutes Hotel, Zentrums nah
Pros:

Zimmer war geräumig. Hatten ebenerdig mit kleiner Terrasse. Zimmer sind sehr ruhig, obwohl direkt an einer straße. Gab Wasserkocher, Kaffee und Tee. Alles sauber und ordentlich.

Cons:

Zimmer konnte bei Anreise nicht sofort bezogen werden. Ich war ca eine halbe std zu früh da, da eine etwas weitere Anreise war. Man hätte zusätzlich einen extra Betrag zahlen müssen da Zimmerbezug erst ab 15 Uhr war.

2026-02-27 • via Nuitee
R
Rene • solo_traveller • de
9
jederzeit gerne wieder!
Pros:

rundum sehr gutes Gesamtpaket!

2026-02-25 • via Nuitee
A
ANGEL • extended_group • es
10
2026-02-25 • via Nuitee