Frensham Pond Country House Hotel & Spa

We hosted my sisters baby shower here in the restaurant and the whole experience was great! Staff were very attentive and friendly. The afternoon tea was lovely and there was a lot of it. They were wonderful at catering to all the different dietary requirements as well.

Dear Anu, I am writing to thank you all for my lovely Birthday celebrations It was much appreciated by everyone I was sorry I did not see you in person All the preparations now over like a dream !! Here's to the next time Many thanks Jillian P.

Only the one night but wonderful stay. Staff friendly and helpful. Fresh, light atmosphere. Excellent food from varied menu. Definitely on for a return visit.

We had a fabulous experience at the Frensham Pond Hotel for our annual work conference. As return visitors, we were very impressed with the attention to detail during our stay. Jignesh remembered small details from our initial conference last year, which made us feel very well looked after. The team were attentive, polite and very accommodating. We would definitely use this hotel again. It would be great to visit in the spring/summer too, as it's such a beautiful location.

I would NEVER recommend this hotel!

We were visiting because of the Fawlty Towers Weekend. We were due to arrive around 2pm but got there early. Our room wasn’t ready, that was fine, and it was suggested that we sit in the bar and the chap would come and find us. 2:20 pm - no-one had come to find us. I went up to reception and asked, and it was ready. We were given the keys and went up. Neither of our keys worked so my husband had to go back down to get another one.

Tea, was served at 4pm. We went down a little early and were told to sit anywhere. We did. We waited, thinking we would be served our afternoon tea. After a while other people started arriving and were told to help themselves. Self service afternoon tea? Never heard of that one. We soon came to realise it wasn’t afternoon tea, it was a cream tea. The queue for the tea/coffee moved very slowly because the set up was all wrong. Only one or two people could get at the tea bags/water/milk/coffee at a time and those having tea were waiting for it to brew before moving out of the way. This was because the desposal of the tea bags was by the new tea bags/ coffee etc. The tea and scones itself were Ok, scones a bit on the small side, apparently frozen.

The evening meal: we arrived back in the dining room and rather than get our drinks first we found our table number and were guided to our table. They had spelt our name wrong. I then went to the bar. The service was very slow. The young lad didn’t seem to know what he was doing. I asked for a cocktail and got told they weren’t doing them at that time as they were too busy! I got a Diet coke and ordered a bottled cider for my husband. Not being able to carry it all I took my coke back to the table and returned to the bar for the cider. I was asked if I would like, ice in my orange juice! I said I’m not having orange juice, I’m waiting for a cider. He got the cider out and I took it back to the table. Food Service started shortly after 8pm, I went back to the bar to order a cocktail, a Mojito. I was then told by the lad that they weren’t serving cocktails during service! WHAT!!

Our starters arrived at the table. Prawn cocktails. On the menu it said it would be served with warm bloomer. We got, what felt like very stale brown sliced bread. I think it was in fact supposed to be toasted, but extremely lightly on one side. The manager was around seeing to another couple on our table who had had their ice bucket removed so I asked him for some fresh bread. It came out fairly quickly.

Another managerial type member of staff was around. I asked her for a Mojito and was told that they were out of fresh mint. Now why wasn’t I told that before? I ordered a classic Daiquiri instead. It came out and it was extremely bitter. Not at all nice or what I expected. I went to the bar, yet again, and ordered a Pina Colada. The lad didn’t know how to make it and had to find someone else to do it. 5 minutes later another lad came along and made it. I tasted it. It was OK. After more than 2 hours, I finally had a cocktail.

We had previously ordered our food. The main course came out at around 9pm. I had ordered bream with rice and a Thai green sauce. It was really really spicy. Another lady on our table and myself complained and were offered the chicken. The replacement meals came out promptly, but we just have had about 1/4 of a chicken breast, although it was reasonably tasty.

Dessert was served around 10:15pm. A young lad started to bring them out, only to realise that our mains plates hadn’t been cleared. The dessert was OK, but could tell it had sat around as the ice cream had started to melt.

The staff seemed to be extremely undertrained. They didn’t know how to carry or clear plates properly. My husband said that they will be working late, and I said that if they worked a bit quicker they would get home sooner! I spotted a few who were standing around talking and some who seemingly didn’t know what they were doing. They were slow and very few and far between, totally overwhelmed by this event. Not once, did they take any empty glasses off the table. Service with a smile? They didn’t seem to know what a smile was.

Breakfast was ok. Most places do buffet style now. The variety wasn’t too bad, both for hot and cold. There could have been more fresh fruit available. The cooked, I thought, was extremely greasy. I didn’t eat of what I put on my plate, it just tasted of grease.

Overall, the hotel was clean and presentable, but the service was appalling.

I will never stay there again.

Went to Frensham pond hotel for 4 nights over xmas. The hotel is located by the big pond which is perfect for walks and for the beach. The staff were so polite and nothing to much trouble. The atmosphere was really good with both the staff and other guests. We stayed in one of the suits and couldn't be happier. The room was big and clean with fresh tea / coffee and water topped up daily. The food was excellent and given it was over xmas well worth the money. The hotel was so peaceful. In fact we were so impressed we have already book for xmas 2026 and also to comeback in June to experience it on warmer days. Well done to all staff and thank you for a wonderful xmas experience.

This is our third visit to this hotel & once again we cannot fault it. As always a first class service from all the staff who couldn't do enough for us.
The front of house manager Vedanta we'd like to thank for his warm & welcoming service as always & highly grateful for our upgrade which was beautiful & at a high standard.
Raieda the Food & Beverage manager was highly attentive, warm & friendly as always.
The Spa services were once again faultless, relaxing, the receptionist was very attentive & friendly & cannot fault the Spa treatment both myself & partner had with the male beauty therapist.
Great variety of food from the bar & restaurant, thank you again to the staff of Frensham Ponds & we'll see you again soon.

Kind regards

Mr D Bellinger

3 day Xmas break .. excellent from start to finish .. most enjoyable .. met other guests and had a good time .. all staff were excellent .. thank you !!

We went for NYE was lovely the meal the disco the stay and the breakfast for a very good price, we recommend highly it’s in an idilic place, beautiful, staff very friendly and welcomimg

Had a lovely evening.. Food was lovely. Staff were friendly and very helpful. Room was comfortable and clean .. Breakfast was fab. . Very good value for money too Really lovely place to stay . Thank You

Went for a drink here one evening.
Parked in their car park and went in.
Registered our car on the machine in the bar area and had one drink, then left.
Two weeks later got a parking fine for £40 through the post!!!!
Avoid the place is my advice.

Wonderful friendly staff very polite and extremely professional go out of their way to please
Very comfortable and relaxing atmosphere lovely walks

☆ What a beautifully presented hotel 🌟
☆ Staff are really friendly and welcoming. 🤝👏
☆ Hotel is very clean, it has a feel of luxury yet not that expensive to stay - 1 Sat night stay - 2 adults with breakfast - winter deal = £101 - it is cheaper other days. 🕒🌛🌞
☆ Food - lunch ( other options available) - Beef burger with fries / cajun chicken burger with fries / pot of tea/ pimms & lemondade -= £55 🍔🍟☕️🥃
☆ Breakfast very good - buffet & continental 🥓 🥚 🍞 ☕️ 🍉🍊🍋
☆ Restaurant view is of Frensham ponds 🍽 🍽🏞
☆ Room felt luxurious & very clean ( tea etc available) bathroom had a wonderful shower and small shampoo/ conditioner/ soap/ body cream available 🚿 🧼 📺 🛏
☆ Small gym with a balcony area - view of the pond. 🏋️‍♂️ 🏃‍♀️
☆ Spa available ( didn't go in there but imagine from all the above it would be lovely) ✨️
☆ a lovely walk around the pond through the woodland area / man made beach 🚶‍♂️ 🏞

☆ Well worth a visit 😀 👌

Really nice hotel and staff. Good food and peacful. Today is a lovely day to run, start up the car in sun. Packing blankets.

Wonderful staff , wonderful meals . Neat and conducive room with wonderful entertainment.
Akash, Yatish and Raieda were very helpful throughout my stay

We came with family to attend a wedding at a nearby venue. It was a lovely hotel, friendly helpful staff (thanks Akash!), beautiful area to explore. Comfortable beds, biscuits and twinnings tea in bedrooms.

Despite a few teething problems with my booking the Hotel was great. Service was superb and nothing was too much trouble. The breakfast was one of the best hotel breakfasts I have had. Great choice and very fresh. Would definately like to return again in the summer to swim in pond.

Had the Sunday lunch. The food was ok. The service was good. Unfortunately the hotel looks tired and could do with a refit.

Went to the bar for a drink. No one to serve there, no one at reception. Only staff I found in the kitchen. No apology. Unfriendly. And the fake grass terrace is such bad taste. Also the restaurant was empty except for one table - for a Sunday lunch. Felt closed down.

Absolutely loved our stay here. The hotel is immaculate, very attractive and extremely quiet. The staff are so polite and thoughtful. We would definitely come here again!