Eglinton Arms Hotel, BW Premier Collection

We attended the Kilbryde Hospice Christmas Party Night on Saturday 13th December and booked five rooms, including the Honeymoon Suite, as my wife was also celebrating her 60th birthday.

From the moment we checked in until we checked out on Sunday, the experience was exceptional. The hotel staff were welcoming, friendly, and couldn’t have been more helpful at any point during our stay.

The party night itself was outstanding, and the food was genuinely the best Christmas party meal I’ve ever been served — and that’s saying something, as I’ve attended many over the years. The rooms were immaculate, and breakfast the following morning was excellent, with a lovely selection of fresh pastries that rounded things off perfectly.

Thank you for a wonderful stay, and well done to Kilbryde Hospice for choosing such a fantastic venue to host their fundraising Christmas Party Nights.

Nice hotel/restaurant and room was adequate for what we needed. 1 night stay when we were in Glasgow for a wedding a few weeks ago. Reason for the low rating is that we were woken on a Monday morning at approximately 7am with the noise of renovations in the room next door. The wall connecting the room was being sanded down and just generally very noisy. Totally understand the need to renovate rooms from time to time but don’t do it when the room next door is occupied, or wait until after the check out time. Not everyone wants to be up early when they are on a night away for a wedding.

I had emailed the hotel with the complaint but have received no response at all, this is why I have decided to send in the poor review. Even an acknowledgment and apology would have sufficed, but to completely ignore me is poor service in my opinion. This was around 4 weeks ago so absolutely the hotel has had time to respond.

I'd previously enjoyed stays at the hotel, but on this occasion the dinner service fell well below par. The soup temperature was just acceptable, main course took a surprisingly long time to arrive and when it did showed signs of being rushed out by a kitchen which had forgotten the order. Rather insipid chips and veg which had been shown the boiling water.
To compound this, the bottle of wine was plonked down on the table unopened. I didn't expect a sommelier but at least unscrewing the cap would have been a nice touch.
After the dishes were cleared I was left to my own devices, no offer to look at dessert menu or asking if I wanted a coffee. As the restaurant was barely a third full it wasn't a case of the staff being rushed off their feet.
The room as OK, I wasn't upgraded despite being a Platinum tier member on Best Western so got a room without a view, you get a Velux window in the sloping ceiling.
Breakfast was OK, but I won't be rushing back.

This is a stunningly beautiful old coaching Inn. The interior was all beautiful and the staff were very friendly and welcoming.
The room I stayed in had everything I needed and the bed was super comfy (for me).
Breakfast was absolutely delicious and a great choice, all freshly made to your order.
Free parking on site.
Would DEFINITELY stay here again, when next in the area.

The meal in the restaurant was nice but the lighting was too bright, it sucked the atmosphere right out of the place and made us want to leave quickly rather than linger for pudding and cocktails.
The front bar was warm and welcoming, and felt very much like a Cheers type bar. It more than made up for the harshness of the restaurant.

This is our third visit to this hotel as we like the helpful staff, warm rooms, with lovely soft towels soap etc A quiet hotel, friendly helpfful staff who provide a warm welcome

Stayed 1 night while attending a 21st birthday party a few miles away. All was ok until I tried to shower the morning after my overnight and the shower would not work. Reckon (looked like) it was a very new shower/en-suite that hadn't been tested or plumbed properly - bizarre!

Comfy bed and lovely restaurant with great food!

Room was tired, dusty, dirty, no hot water, brown water, everything tired.

I stayed at the Eglington Arms for three nights visiting family in the area. Its my third stay at this hotel! Even though its in a village location, access from the main routes is easy. Great room and super comfy bed coupled with the quiet location and super friendly staff made it a really comfortable stay!

The room was very comfortable and staff so friendly. I am gluten intolerant so to see a separate menu with first class food being served was like a breath of fresh air . The home made fresh food really was superb. The staff are so helpful and their approach to customers makes the visit .
The bed was very comfy and amenities good. It was so quiet and relaxing- despite there being a wedding on which you wouldn’t have known ! Great value too.

Perfect accommodation. Comfortable, good dining. Easy parking & beautifully peaceful

We hosted an event for over 90 guests at the Eglinton Arms, and I can’t praise every member of the team enough, they exceeded our expectations in every single way.

From the very beginning, the events planning team were a dream to work with : professional, patient, and full of great advice. Their experience really showed and they made the whole process smooth and stress free.

On the night of the event, the managers were outstanding : calm, organised, and totally on top of everything, which allowed us to fully enjoy the evening without worry. Every guest was greeted with a warm, friendly welcome.

The bar and waiting staff were friendly, attentive and nothing was too much trouble. The food was fresh, absolutely delicious, and judging by the empty plates, our guests clearly agreed!

It was truly a wonderful evening from start to finish. I would not hesitate to recommend the Eglinton Arms to anyone planning an event, they really do go the extra mile. THANK YOU FOR HELPING TO MAKE OUR EVENT A SUCCESS.

Always an extremely pleasant & very comfortable stay here. All the staff are welcoming & professional . Very comfortable room .

A really nice hotel!

I would highly recommend this hotel, it is an older property which I like as they have character and with that there are some things in the room that are a little tired but have no effect on comfort.

My room was comfortable, nice bed and the shower was powerful. Nice little velux window which was electronically operated.

I had dinner and breakfast here and both were of a good standard, staff all nice and pleasant.

I'll be back!

Only fault was fan ? noise in the bedroom all night. All the staff were excellent. Will add to hotels to return to.

It was a great experience.Hotel rooms was clean the only thing was wish they had a selection of herbal tea bags

Fire alarm went off Monday Night and also Tuesday night.
which for a 2 night stay was quite mad.
Other than that was all good.

Overall really nice place and the staff are great! They brought me my key when the room was ready out to their lovely beer garden🍻👍👍

Nice location.