Golden Palace Hotel Lombok

Hotels
9.8 (168 reviews)
Jl Sriwijaya no 38 Cakra Negara , Mataram , id
+62 370 6170000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious food
Cons:
Issues with some rooms
Noise from ceiling speakers

Categories

Cleanliness
10
Reviews consistently mention cleanliness positively, with guests noting very clean rooms and good housekeeping.
Service
10
Staff is often described as friendly and accommodating, going above and beyond to meet guest needs.
Location
9.97
Reviews highlight the strategic location, easily accessible and central to Mataram attractions.
Room Quality
9.51
Rooms are reported as spacious and comfortable, though some issues related to maintenance were mentioned.
Amenities
9.46
Reviewers appreciate the pool and other facilities, indicating they are well-maintained.
Value for Money
9.49
Many guests feel the pricing reflects the quality and services provided.
Food and Beverage
9.96
The food quality received high praise, described as delicious and well-prepared.
Overall Experience
10
Guests uniformly express satisfaction, calling their stay enjoyable and expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:56

Property Description

Modern and Elegant Accommodation:
Experience modern and elegant accommodation at Golden Palace Hotel Lombok, located in the heart of Mataram. Each room is equipped with an LED TV, central air conditioning, and a seating area for your comfort. Enjoy the convenience of an electric kettle and a private bathroom with free toiletries.

Luxurious Amenities:
Indulge in the luxurious amenities offered at the hotel, including an outdoor swimming pool to relax by, an on-site spa and wellness centre for ultimate rejuvenation, and free WiFi throughout the property. Stay active at the fitness centre or unwind with afternoon tea at the Sky Lounge overlooking the city.

Dining Excellence:
Savor a culinary journey at the on-site restaurants - Cendrawasih Restaurant for Chinese cuisine, Merak Restaurant for Indonesian and Western dishes, or opt for room service for a private dining experience. Don't miss the chance to enjoy free live music on selected evenings during your stay.

Book your stay at Golden Palace Hotel Lombok for a truly unforgettable experience.

Important information:

Please note that guests are required to present the same credit card used for booking upon check-in and payment at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LOP

Location

Guest Reviews

9.8
Based on 168 reviews
Cleanliness: 10
Service: 10
Location: 9.97
Room Quality: 9.51
Amenities: 9.46
Value for Money: 9.49
Food and Beverage: 9.96
Overall Experience: 10
A
Allison • couple • ma
9
2026-08-28 • via Nuitee
I
Ibeyy • solo_traveller • id
10
2026-08-20 • via Nuitee
N
Nora • family_with_children • fr
8
Bon hôtel mais sans restauration
Pros:

Chambre spacieuse, grande piscine, et rooftop. Le personnel très gentil

Cons:

Le petit déjeuné beaucoup de choix mais rien de bon. Re approximativement au compte goutte. J’ai demandé s ils pouvaient remettre du pain de mie car il y en avait plus, il a mit 3 tranches. Et pour les repas en supplément les portions sont minuscules. Même un enfant de 5 ans mangerait plus.

2026-08-20 • via Nuitee
E
Ekaterina • solo_traveller • ru
5
2026-08-11 • via Nuitee
A
Aina • solo_traveller • es
6
Pros:

La localización y el staff

Cons:

Demasiado ruido en la piscina por los niños

2026-08-09 • via Nuitee
Z
Zeeshan • couple • ae
10
2026-08-09 • via Nuitee
T
Tolga • couple • de
10
Ein perfekter Aufenthalt – saubere Unterkunft, hervorragender Service und ein ausgezeichnetes Preis-
Pros:

Die Unterkunft war hervorragend. Alles war sehr sauber und hochwertig eingerichtet – auf europäischem Standard. Das Zimmer war komfortabel, das Frühstück abwechslungsreich und lecker. Das Personal war sehr freundlich und hilfsbereit. Ich habe mich rundum wohlgefühlt und würde jederzeit wiederkommen.

Cons:

Es gab nichts zu beanstanden. Mein Aufenthalt war rundum gelungen.

2026-08-03 • via Nuitee
H
Huey-Dewey-Louie • solo_traveller • au
9
2026-07-25 • via Nuitee
M
Marta • solo_traveller • us
9
2026-07-24 • via Nuitee
F
Faisel • solo_traveller • nl
10
geweldig!!!!!!!!
Pros:

het personeel, vriendelijk attent en zeer hulpvaardig. mijn mooiste verblijf tot nu toe in een hotel. verder een super ontbijt.
mijn speciale dank aan Reeza Pahlevie, de MD en aan Nohan die mij met raad en daad bijstond

Cons:

nvt

2026-07-22 • via Nuitee
R
Rudolf • solo_traveller • de
9
Pros:

Waren sehr zufrieden. Pool für nicht so geübte Swimmer hervorragend

2026-07-15 • via Nuitee
4
461farhanaa • Friends getaway
10
love it!
Pros:

Good😍 i like the ambience!!!

2026-07-14 • via Tripadvisor
S
Samia • solo_traveller • fr
9
2026-07-09 • via Nuitee
J
Joshua • couple • us
9
A very nice and comfortable city hotel. The bathtub in the room was amazing.
Pros:

Location and accommodations are great for Lombok and the city. The pool is very nice.

2026-07-07 • via Nuitee
A
AmouraBrenda • family_with_children • au
10
Pros:

Beautiful elegant clean place one if my favourite

Cons:

Bali has already a plastic problem and all hotels should be cooperating to provide refill water station, instead of providing plastic bottle to every room

2026-07-06 • via Nuitee
H
heimo • couple • at
10
Ist zwar kein Ferienhotel aber trotzdem ein Superhotel . Ich werde immer wieder hierher kommen.
2026-06-25 • via Nuitee
G
Getaway09913585725 • Business • Palembang, South Sumatra, Sumatra
10
Nice Hotel
Pros:

Everything running well and I like the ambience of the hotel. The staff are welcome, thank You mba Rani

2026-06-23 • via Tripadvisor
1
1221_85 • solo_traveller • id
10
Pros:

Nice hospitality

Cons:

Staff ramah, sarapan the best lah

2026-06-20 • via Nuitee
T
Tumpal • solo_traveller • id
9
Pros:

Spacious room
Variety of breakfast
Location

Cons:

Old worn out towels
Old shower head

2026-06-16 • via Nuitee
R
Ronnie • solo_traveller • au
8
Pros:

As always great modern hotel with exceptional food and service 😁 we have stayed here over 20 times

2026-06-03 • via Nuitee