Planta Centro Bacolod Hotel & Residences

The hotel staff are nice, particularly the male waiter; I didn't get his name. They serve a free plated breakfast, and the room is designed in warm beige tones with a comfy bed. Housekeeping swiftly responded to my request, and I appreciate it very much. Overall, I had a good rest.

It was a great experience for me and my family . Planta Hotel was very accommodating , they eventually offered us a discount of 20 % and we were able to avail 1 free morning breakfast along with our accommodation .
Definitely will be back next time

I am also a hotelier at some 5 star hotel and I saw the service of server is very terrible and worst.. aside from don't having a nameplate to recognize them they don't clean the table .. a very substandard service .. gusot pa uniform, not presentable. Holding the water goblet in a wrong way disappoints me.. marami pa Ako nakitang flaws and substandard na bagay di ko na sasabihin . All I can say is terrible.

Nothing. Their are ants crawling around. The water in the shower is cold. Door is very hard to open. Only one key for the room. I’ve requested for another key for my husband and they won’t give it to us. They won’t allow us to charge our dinner. They only want cash.

The staff are great, but the place is getting dated. Bed and pillows are worn out and hard. Water was barely warm for a shower and the food was awful.

Nice hotel, friendly staff. We did stay for 2 nights. Breakfast for price of room very poor. Got 3 telephone calls from management asking we will realy check out after 2 nights and not forget we would have to check out before lunch at departure day. Never had such an experience before.

We attended a company party last January. Just disappointed with inattentive their staff is. There was not enough eating utensils provided to us. We asked for spoons and forks several times and no one seemed to be paying attention to us. We ate our dinner with teaspoons. We were already eating half way when were given the right eating utensils.
Drinks were also delayed. Food were not that great too. It's just disappointing.

The staff are very nice and they treat the guest very well! Thanks

The Planta Hotel in Centro Bacolod is a good option for a stay in this city that is teeming with activity.

The staff is courteous, attentive, and professional. The facility is aged, but not to the point of disrepair. Instead, it has a classic era quality to it.

Best service

A large Mediterranean architecture turn of the century building at the center of Bacolod City in Southern Philippines. Although the rooms are quite big and old by design the size are functional, the beds are comfortable, the pillows and linens are crispy clean, and the hotel has a huge secured parking ground. It is one of the best in this city known as the City of Smiles because of its Mardi Gras like MassKara festival every fourth Sunday of October. One little observation: there is a wedding reception on a regular basis in this hotel.

Hotel location is good, service and the employees are excellent but overall cleanliness of the facilities leaves a lot to be desired example, molds in the bathroom shower tile, smelly air coming out of the bathroom floor, the ladies bathroom in the main lobby has very poor exhaust system that I vomited because of it’s lingering foul smell . My husband said that the men’s main lobby bathroom smell was ok. If the hotel can just give more attention to cleanliness and sanitation we will consider returning as employees are excellent and hard working.

Noisy outside the room

My family had a wonderful time in their staycation! Food was excellent. I am very pleased with the entire staff. Thank you for your hospitality!

Roaches and ants all over! Staff very helpful and very nice

It was nice staying in this splendid hotel near many interesting attractions such as Malls shopping stores restaurants etc. The hotel provided pool and gym. The room was spacious and clean. The staff were friendly and helpful.

Room is kind of warm. Airconditioning unit doesn't function well.

The hotel looks old inside due to lobby not being lit well. My daughter said it looks spooky because the lobby was dark when you enter it. The room has ants and cockroaches (baby ones) when we first entered the rooom. The staff were very attentive though. Smells of smoke in the lobby. The hotel is not that old from my knowledge but it was not maintained well, so it looks old in the inside.

Bugs and insects problem that hotel needs to address.

Nice staff