Alderley Edge Hotel

Best hotel we have stopped at in a while, the rooms were clean and beds very comfortable. The hotel itself was in a beautiful setting, and the staff very accommodating to your every need. The hotel was peaceful and no noise at night time. Short walk from all of the bars and restaurants.
We will be returning

Really disappointed with a hotel that has oozed style and sophistication for so many years to now be mismanaged.

Beautiful building, lovely bar. Adequate restaurant. Room vary greatly.

Some staff are fabulous - Emily on Reception, Mille in the restaurant, Andy at breakfast and Justin [Night manager/Bar/ Restaurant]. The other staff need to match up. Generally all very polite. Some have great experience however they need to understand that what makes one person happy does not necessarily please the rest! They are after all in the hospitality business. Attitudes by some need refreshing to come across as less aggressive and less negative.

All house keeping staff need to be retrained to the same level.
Those that we experienced - Not making beds, not clearing away dirty glasses, not vacuuming - leaving dead wasps on the floor, other peoples hair all over the bathroom, not replacing used towels, not replacing toilet rolls, not checking rooms when guests have left - leaving other peoples dirty knickers in cupboards for new guests to find and deal with!! Disgusting. And at £600 for a suite - not an appropriate level of service.

Dinner - food needs to be as stated on the menu. Ingredients need to be present!
Do not try to defrost prawns and serve them in 10 minutes!
Steaks - please stop coating them in black pepper and salt. These are on the tables for a reason. Seasoning is one thing. This is not the same.
Steaks were cooked perfectly.
Trout should be trimmed.
Salad is not a handful of leaves.

Menu was adequate. Starters were generally very good.
Better selection of mains needed.
Wine list was good. Pricing was good.

Breakfast. £12 - shouldn’t be more than this regardless of where you book.
A simple selection but varied.
Good continental options along with yogurts, cereals, granola, fruit juices, varied breads.
Cooked Breakfast is abysmal. Staff were wonderful but cold cooked breakfast is never something anyone should endure.
Get rid of the buffet. Cook

BED WAS VERY COMFORTABLE.

I’ve stayed in more than 35 hotels over the last 12 months, but the Alderley Edge Hotel comfortably takes the crown for the untidiest of the lot.

On arrival in our room, we were greeted to skid marks in the loo; the next day the room was tidied so badly we could only laugh, particularly with the way the bed had been made (it was re-done later that day); the second night a pile of wet towels was left on the half landing outside our room and was still there the next morning. On the final day, I popped into the downstairs gents just before breakfast, and it looked as if a bomb had gone off in it.

I politely raised all of this with the receptionist on our departure. She agreed it wasn’t right and said that she would speak to the manager. She also encouraged me to fill out the feedback questionnaire which I did later that day. A week on, I’ve yet to receive any formal acknowledgement from the hotel bar an automated thank you and not one, not two but four further feedback questionnaires.

For close to £1,000 for two rooms for three nights B&B, the Alderley Edge Hotel isn’t cheap and, simply, must do better.

Location was good

Check-in was quick and simple, with directions to room given. The room itself, was very clean and lived up to the executive room type, with lovely decor and furnishings. The amenities were spot on, coffee machine, tea tray with lovely biscuits. Bed was big and very comfy, pillows were great. Breakfast was very tasty with a good selection and tge service was fantastic. Overall a great stay, thanks.

Great place for business meetings , lovely room . Great facilities and fabulous food throughout the day . Very hospitable

Really disappointed with a hotel that has oozed style and sophistication for so many years to now be mismanaged.

Beautiful building, lovely bar. Adequate restaurant. Room vary greatly.

Some staff are fabulous - Emily on Reception, Mille in the restaurant, Andy at breakfast and Justin [Night manager/Bar/ Restaurant]. The other staff need to match up. Generally all very polite. Some have great experience however they need to understand that what makes one person happy does not necessarily please the rest! They are after all in the hospitality business. Attitudes by some need refreshing to come across as less aggressive and less negative.

All house keeping staff need to be retrained to the same level.
Those that we experienced - Not making beds, not clearing away dirty glasses, not vacuuming - leaving dead wasps on the floor, other peoples hair all over the bathroom, not replacing used towels, not replacing toilet rolls, not checking rooms when guests have left - leaving other peoples dirty knickers in cupboards for new guests to find and deal with!! Disgusting. And at £600 for a suite - not an appropriate level of service.

Dinner - food needs to be as stated on the menu. Ingredients need to be present!
Do not try to defrost prawns and serve them in 10 minutes!
Steaks - please stop coating them in black pepper and salt. These are on the tables for a reason. Seasoning is one thing. This is not the same.
Steaks were cooked perfectly.
Trout should be trimmed.
Salad is not a handful of leaves.

Menu was adequate. Starters were generally very good.
Better selection of mains needed.
Wine list was good. Pricing was good.

Breakfast. £12 - shouldn’t be more than this regardless of where you book.
A simple selection but varied.
Good continental options along with yogurts, cereals, granola, fruit juices, varied breads.
Cooked Breakfast is abysmal. Staff were wonderful but cold cooked breakfast is never something anyone should endure.
Get rid of the buffet. Cook to order.
I'd rather wait 30 minutes and have everything hot than the chewy, bouncy dish we were provided with. I was so ill as a result, that I did not return to have any again throughout the rest of my stay.

The Krupps coffee pods machines provided in the rooms may well be the latest fad but as far as producing hot coffee! They simply do not.
Those of us who drink coffee, and do so properly, do not want these cold excuses for brown liquid.
You have fridges in the rooms so why do you have UHT in pods, provide milk in the fridges. This small level of effort would allow you to provide a far higher level of service, along with cafetières.

No room service offered, no phones in rooms for emergency’s however, staff were exceptionally accommodating when asked.
Some rooms are lacking in drawers for clothes. More hangers than 5 are needed.
Get a decent carpenter in and have him put in bespoke shelving/drawers into the wardrobes and units that are already in the rooms, so that the guests needs are met in a more proactive and presentable fashion.

Good provision of hair dryer, ironing board and iron - however again, all just dumped in the wardrobe - all things should have their own place.

The suite we had was beautiful - kindly improve the lighting.
Buy a silent fan for this room [Duux whisper] as you cannot not have the fan on when the weather outside is above 18 degrees. The current one is so loud you cannot sleep with it on or hear the television!
Bathroom is beautiful. Superb shower, bath.
Towel rail should not be behind the toilet.
Get someone to re-silicon the bath in place and get them to do so when it is full of water - this will solve the moving problem and the unsightly old silicon on the floor.

If you buy plants for the hotel windows then kindly remove them from the plastic bags! Before placing them in the pot.

There was a horrendous odour of smoked kippers on the second floor on the Saturday followed by ‘sewage’ on the Sunday! Quite interesting seeing as how the hotel doesn’t serve kippers or smoked Mackerel.

Hotel has a garden at the back but no one told us about it!

So much more could be done with this hotel in order to raise its reputation back to where it was 20 years ago. You need to care more about the ‘little things’.

Staff and location

Location people things to do

The hotel seems to have a special feel to me.

Great location

Location