W Studio Resort Suites at Pyramid Tower

This property should not be listed in Expedia and I am shocked they allow this to happen. There is no check in desk. Several times I attempted to contact the hotel prior to arrival to see exactly what the check in procedure was. I never received and answer.

I had to book another hotel and ended up losing $300 as I could not count on these people meeting me after a 30 hour journey to Malaysia. It appear this room is a BNB and owned by the mainland Chinese. Everyone should avoid booking this room. Do not believe it is a hotel. You will be sorry as I am.

Expedia should also be held accountable for allowing this to be booked thru their web site.

Overall is okay. Consider it within the shopping, eateries and family activities area.

The check in service was quick. No queue required with a VIP check in feel. Room is spacious and clean.

I asked for twin, but was given a king and make shift single bed instead. Room keys were also given only 1 and not more than that. Room door was faulty and requires special skill to remove key once the door is opened. Towels were stained and dirty.

A lovely big room, with plenty of space to move. Having the kitchenette was a real bonus

The room is very clean & comfort.

Room is acceptable with the price and clean. But no counter have to by call to contact

Almost everything was good. Would prefer if breakfast is provided for the days stayed.

Not only outdated interior, many things are poorly kept and even broken; leaking pipes in toilet, etc.

Overall, felt uncomfortable staying in the room

Lovely place to stay, quiet peaceful on the top floor

We are in utter shock at the check in process of this place. What more it being under the umbrella of Sunway Resort Hotels and listed on Expedia.
We stayed at W Studio Resort Suites at Sunway on Saturday, 24th February 2018 and thank god checked out on Sunday, 25th February 2018. Finding the place was easy as it was smack next to Sunway Pyramid. Everything was exciting until we discovered that there was no real counter to check in. Yes we were told to stand in the middle of someplace, while some staff, spoke to us like as if we were having some illegal dealing. No counter, no proper paperwork or registration, wasn't a need for deposits as stated on Expedia. We were rushed to a room right from the car park. The staff spoke in a very suspicious, unclear manner. I didn't like this entire fishy treatment one bit. Don't think even a budget hotel would have treated us this way. The condition of the room was an entire whole mess altogether. Stains on the sofa and other furniture and fittings, Cupboards that were broken, etc. We hardly wanted to touch anything. The only part of the room that was good was the view from the balcony overlooking Sunway Lagoon. That was it. When others checked in at a counter, and we were merely "dealt" with in the doorway, that says much about the place and management. What the staff told us was that it was various managements running the show at Sunway Pyramid Towers. What?!
While exciting, we were told to either leave the keys in the room.

geräumiges Appartment mit Balkon. Könnte mal neu gestrichen werden.

Great location within the Sunway Pyramid with variety choice of food and shopping outlets with different leisure centre, like ice skating, bowling alleys and Sunway Lagoon theme park.

Hotel room big and spacious, acceptable cleanliness but the facilities and conditions of the studio could improve further.

The rooms were managed by a quasi company, not by sunway. The cleaning is sub contracted to a diff company, they only change towels. The toilet was not usable and was not repaired despite complaining to the staff.

We moved out after 2 days. We might not use expedia again.

Overall the room condition and services is good but one thing the hotel only provide one card key which make access to the room very inconvenient.

The only disappointment was that: we were given one big bed instead of 2 single beds per requested. Cos some occupants are just friends and to share a bed may be quite awkward.

This is my worst experience. The Hotel does not have a lobby. Managed by a bunch of foreign workers with poor customer service. The room condition was very bad. Toilets leaking, non-functional lights, only local channels, air-conditioner works only on & off (no variable temp control).....etc. I paid premium charge for a worst than a motel room condition & service......

No reception counter. No lobby AT ALL. 1 non uniform man met me at another hotel's bell hop counter in the basement next to car park where he then brought me up to my room, handed the key over to me. Showed me how I can phone for check out.
Upon check out, no one picked up my call so I left the key to a uniformed staff of other hotel. Wooden floor warped. Bedsheet too short to cover mattress surface. Basic 5 pr 6 TV channels. Shower curtain too short. If you are going to serve them I suggest you stay 1 night incognito see for yourself. If the price was lower I will not complain.
But I paid RM7XX for 2 nights so I expected better

bad experience like staff attitude, using pyramid name, additional costs not disclosed and I will never go back there

The stay was really disappointed. The Toilet was leaking and were being upgraded to an executive suite. The new room was dusty and had dead croachcoaches around. The power were totally cut off at 4am and no one there to handle the matter. We were told that the front desk, customer service were only be around at 9am. we cant get any rest for the night. The staff came to fixed the power supply at around 11am and our programme for the whole morning was disrupted. And the power supply went on & off even after they fixed. It was an unpleasant stay.