Safestay London Kensington Holland Park

The room had no heat in the mixed room and the bathrooms were filthy.

Excellent location for shops, transport and the park for a walk. The staff I met were very nice and helpful. The social area was great with lots of room etc. and the facilities in/for the dorms were good. I wish there were notices (on the walls or on the paperwork), however, asking people to be considerate of others. Playing games on telephones/eating noisily are no fun for others at well past midnight when you're trying to sleep. It's bad enough with snorers!

PHOTO ID REQUIRED - not stated until arrival.
This is a hostel and we were required to provide photo ID (passport/driving license) on arrival which were NOT stated in any hotels.com literature provided. Usually in the UK you are never required to carry these documents but luckily we had passport photocopies available on email on our phones. Staff were fine, location was great, room was noisy as underneath a multi-occupancy hostel room with people arriving and clomping about until all-hours.

When I was booking here mentioned one room but There was a lot of beds in a single room & No toilet facilities in my floor.

немного нечистый

Excellent location room clean and nice good environment and friendly people

The conditions of hostel were shabby as wefe tbe imediate grounds. The showers smelled of urine. Everything could use some care. The location was the positive and staff receptive.

No internet in the room, bedbugs and bathroom disgusting.

bedbugs. they had bedbugs. i am covered in bites. also the power socket at my bed didnt work for my entire trip. despite asking the front desk for help, they offered no alternatives and the socket was never fixed over my multiple night stay. however the location in the park is beautiful and its not far from the high street kensington tube station

Central location.

Staff were very nice and helpful. I felt safe here as this was my first hostel experience which I was extremely anxious about but i have been put right at ease. Met some lovely people here as well. The location is ideal, very good bus links into Central London. Tube station within walking distance and theres shops everywhere for essentials, all within walking distance.

Overall, my stay at this hostel was pretty average. The facilities are basic, nothing particularly noteworthy. Unfortunately, it wasn’t very comfortable—I struggled to sleep because guests would come into the room making a lot of noise late at night. The breakfast offered (a croissant, ham, and coffee for £8) wasn’t very nourishing or good value. If you’re looking for a place just to crash for a night or two it’s fine, but don’t expect much in terms of comfort or atmosphere.

Beautiful setting. Convenient location.
Seemed clean however I woke up on the morning after my first night covered in about 20 bug bites clearly from something in the bed.

Really enjoyed my stay. I did have a 4 bed dorm to myself so not sure what it would have been like if I'd have shared as this was my first hostel experience. Staff were really nice and the facilities were great. Nice surroundings and very chilled vibe. Would definitely stay again

This was the most horrible place I have ever stayed at. The staff were rude and arrogant. And I did not appreciate them at all. I do not recommend them at all.

Perfect! Fantastic from start to finish

From the night I arrived, I kept getting bug bites while in the reception area and bathroom. I reported it to the staff and send photos of the bites as they suggested to management. Didn’t hear anything for two days. I was scratching so badly and couldn’t sleep well because of the bites and woke up in the middle of the night to find a huge bed it crawling on my shirt. I immediately went to reception to report it and they assigned me a new bed in the same room. I assumed they would fumigant or take down the curtain next to my bed which I told them I suspected was were the bugs were living. Later that night when going to bed, I noticed they had assigned the bed to someone else and the curtain was still up. So they clearly don’t care about addressing the issue properly. I suspect they also have bugs in the reception area too as anytime I send along a wall, I had several new bites. I learned to sit in the middle of the room after that. Management didn’t apologize for the trouble. Besides the biting issue which turned my dream vacation to London into a nightmare, the wi-do didn’t reach the room in which I was staying so had to stay near reception tk use it. Mark on the staff was very nice and quite helpful through my ordeal. Had breakfast one morning and that was good. Property is quite and occasional the opera next door has a performance and you can hear it from the courtyard. Great location and easy to reach bus lines and tube stations. Was able to go over all the city from here

Great location for parks and recreation

It’s not hotel. It’s more like an upgraded camp side. You have to buy bath towels, shampoo, soap, etc from them.

Fair price