Deka Hotel Surabaya HR Muhammad

Hotels
7.1 (65 reviews)
Jalan Mayjen Hr Muhammad 24 Suko Mangunggal , Surabaya , ID

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent service
Cons:
Smoke smell / given smoking room despite non-smoking booking
Nicotine stains in facilities
Dirty floors and hair found in rooms
Broken sink and shower
Air conditioning not working
Charged to upgrade to non-smoking room
Overall lack of cleanliness

Categories

Cleanliness
5
Multiple reviews report smoke smell, nicotine stains, dirty floors and hair; cleanliness is below average.
Service
9.5
One review explicitly states 'Service excellent💯'; service is praised though there were check-in/room assignment issues in another review.
Location
10
Standard quality for this hotel tier.
Room Quality
5
Reported issues: sink and shower broken, air conditioning not working — room quality is below expected standard.
Amenities
5.5
Reports of nicotine stains in facilities and being given smoking rooms indicate amenities/cleanliness of shared areas are subpar.
Value for Money
5.5
Complaints about being charged to upgrade to a non-smoking room and overall condition suggest value is somewhat below average.
Food and Beverage
10
Standard quality for this hotel tier.
Overall Experience
6.3
Mixed but leaning negative: serious cleanliness and maintenance problems outweigh the excellent service noted by one reviewer.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:15

Property Description

Convenient Location
Located just a short drive away from popular shopping destinations like Tunjungan Plaza and Galaxy Mall, Ibis Budget Surabaya HR Muhammad offers a prime spot for both leisure and business travelers.

Modern Amenities
Enjoy the comfort of a well-equipped room featuring a flat-screen TV with 70 HD cable channels, air conditioning, and a work desk. The private bathroom with complimentary toiletries ensures a relaxing stay for all guests.

Exceptional Services
Benefit from 24-hour front desk assistance for car rentals and make use of the banquet and meeting facilities available on-site. Our attentive staff is dedicated to making your stay memorable.

Book your stay at Ibis Budget Surabaya HR Muhammad now for a convenient and comfortable experience in Surabaya.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

7.1
Based on 65 reviews
Cleanliness: 5
Service: 9.5
Location: 10
Room Quality: 5
Amenities: 5.5
Value for Money: 5.5
Food and Beverage: 10
Overall Experience: 6.3
C
CHING-CHE • couple • tw
6
2026-08-07 • via Nuitee
B
Belov • solo_traveller • id
7
2026-07-20 • via Nuitee
G
Geraint Daniel • couple • gb
2
Terrible do not go
Pros:

Nothing

Cons:

Hotel smelled of smoke. I booked no smoking rooms but was given smoking rooms and then was charged to upgrade to non smoking. Nicotine stains in the facilities. Sink and shower broken. Air con not working

2026-06-18 • via Nuitee
R
Rochanah • solo_traveller • id
7
Nyaman
Pros:

Service excellent💯

Cons:

Lantai kamar kurang bersih masih ada bekas alas kaki sama rambut

2026-06-12 • via Nuitee
J
John • couple • au
7
2026-06-01 • via Nuitee
S
Savana • family_with_children • za
1
Pros:

To be honest nothing

Cons:

Everything, this place was not clean at all

2026-03-14 • via Nuitee
M
MING CHENG • extended_group • tw
10
2026-03-02 • via Nuitee
P
Permatasari • family_with_children • id
8
2026-01-13 • via Nuitee
Y
Yudi • extended_group • id
9
2025-12-16 • via Nuitee
Y
Yudi • extended_group • id
8
Pros:

Near to highway

2025-12-16 • via Nuitee
• extended_group • id
8
2025-12-10 • via Nuitee
F
Felix • solo_traveller • id
10
Great stay
Pros:

Great new room

Cons:

Lack of amenities

2025-08-11 • via Nuitee
V
Varuna property • family_with_children • id
5
Pros:

Tempat lumayan

Cons:

Air shower bau
Quality control hidangan buruk
Saya minum susu basi saat sarapan pagi

2025-08-01 • via Nuitee
K
Kuppy • young couple • id
5
They dont offer Upgrade until you are suprised with your room
Pros:

we booked room without breakfast, so we cannot comment about food. The room is quite clean

Cons:

The standard room is pretty small we have to upgrade to renovated room, it is a bit bigger because it is in the corner. Thus the price we have to pay nearly the same with the Harris hotel nearby. which has a bigger room.

2025-06-01 • via Nuitee
A
Andreas • family with young children • id
9
Superb
Pros:

Fine for short stay a night

Cons:

A bit small but okay

2025-03-10 • via Nuitee
R
Remco • solo traveller • nl
5
Passable
2025-03-05 • via Nuitee
P
Pinnata • family with young children • id
7
Good
Pros:

Sametime aircon doesn't work propelly

2025-01-25 • via Nuitee
D
Djacobus • family with young children • id
6
Pleasant
Pros:

Location Close to toll gate, close to city center

Cons:

Room size, room layout,Cleanliness of the room and all room equipment, staff is not very helpful

2024-12-31 • via Nuitee
W
Wyndgman • family with young children • id
8
Very good
Pros:

Nice for meeting the client

Cons:

No gym

2024-12-29 • via Nuitee
M
Ming • young couple • id
7
Good
2024-11-21 • via Nuitee