Mountaineer Casino Resort

Hotels
7.4 (497 reviews)
1420 Mountaineer Circle , New Cumberland , US
+1 800-804-0468

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Good restaurant options
Nice location
Comfortable beds
Pet friendly
Cons:
Poor cleanliness
Rude staff
Unpleasant odors
Overcharged rates

Categories

Cleanliness
5.61
Multiple reviews mentioned cleanliness issues and unpleasant odors.
Service
8.08
Mixed reviews, some complaints about staff attitude but mentions of good service encounters.
Location
8.62
Positive comments about location and view.
Room Quality
6.57
Some rooms complained about cleanliness and outdated conditions.
Amenities
6.6
Amenities received mixed reviews, especially regarding pool availability.
Value for Money
7.56
Guests noted feelings of being overcharged and mixed experiences with value.
Food and Beverage
8.11
Good remarks about restaurants, though some criticism about availability.
Overall Experience
8.08
Overall experience reflected a mix of satisfaction and disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:39

Property Description

Luxurious Accommodation

Fitness Centre and Hot Tub

Convenient Amenities

Escape to Mountaineer Casino Resort in New Cumberland for a luxurious stay. Enjoy the fitness centre and unwind in the hot tub after a day of exploring. With a restaurant, bar, and 24-hour front desk, convenience is at your fingertips. Each room is elegantly furnished with a flat-screen TV, air conditioning, and some even boast a balcony. The free WiFi ensures you stay connected throughout your stay. Book now for a perfect blend of comfort and entertainment at Mountaineer Casino Resort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PKB

Location

Guest Reviews

7.4
Based on 497 reviews
Cleanliness: 5.61
Service: 8.08
Location: 8.62
Room Quality: 6.57
Amenities: 6.6
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 8.08
A
Amy • couple • us
6
The cleanliness of the rooms was questionable. Very old and needs updated
Pros:

The location

Cons:

It is in need of upgrades. Very old

2026-11-04 • via Nuitee
H
Hormell • couple • us
1
Pros:

There was blood on the sheets. They moved us to another room. The heater did not work and it was dirty
And the beds were uncomfortable.

Cons:

It was not clean cobwebs on ceiling. Beds were very dirty.

2026-11-03 • via Nuitee
C
chantal • couple • us
9
Good just sad on gift shop closing
Pros:

We always enjoy coming there and we really liked having a room with balcony. We only want to stay in the lodge portion now.

Cons:

Was sad they closed the store. The 31st was the last day and no one showed up to open we really wanted to purchase a few things specifically from there. We even stayed a extra couple hrs waiting for it to open for the day. I am guessing you will no longer have a gift shop there which is sad.

2026-11-01 • via Nuitee
D
Debbie • couple • us
4
Too expensive and food choice suck
2026-10-28 • via Nuitee
M
Miranda • couple • us
5
Wouldn’t recommend
Cons:

Rooms were very dated and dirty. Sheets were stained. For the price I would stay elsewhere

2026-10-26 • via Nuitee
J
james • couple • us
1
Was not very happy at all
Pros:

It’s going down hill fast

Cons:

The rooms were not very clean

2026-10-25 • via Nuitee
M
Mccreery • extended_group • us
8
2026-10-24 • via Nuitee
G
Gina • couple • us
1
Will not stay there again
Pros:

The casino

Cons:

The bathroom (toilet) was filthy. When I showed them pictures at check out they offered me 20.00 off the bill. It was obvious the toilet had not been cleaned for a while shower head not clean. Ceiling cracked and not in good shape

2026-10-20 • via Nuitee
K
Kevin • couple • us
4
Pros:

Als restaurant

Cons:

Desk staff was not helpful. We asked for a baggage cart and was told the person isn't answering, go get it yourself in that office. Office was closed

2026-10-17 • via Nuitee
D
Dustin • couple • us
7
2026-10-17 • via Nuitee
H
Herbert • solo_traveller • us
10
2026-10-13 • via Nuitee
T
Ted • couple • us
6
Pros:

I CAN'T BELIEVE A TOP CLASS HOTEL DOES NOY HAVE A KITCHEN .WE HAD A BREAKFAST THAT WAS REALLY BAD .

2026-10-13 • via Nuitee
F
Folliett • couple • us
7
It was okay. We have no plans on going back.
Pros:

We ate at the same restaurant for dinner and breakfast the next morning. It was our favorite part about the stay.

Cons:

We would have enjoyed if booking.com.Would have sent our reservation. When we arrived , they did not have a reservation from booking.com , so we will not be using this website anymore for our future travel.

2026-10-09 • via Nuitee
J
Jason • extended_group • us
8
Comfortable
Pros:

The location and the size if the roo.

Cons:

The furniture could use an updatr

2026-10-08 • via Nuitee
T
Todd • solo_traveller • us
10
2026-10-07 • via Nuitee
P
Patrick • couple • us
10
Pros:

Rooms were very clean and quiet.

Cons:

Not enough variety of restaurants. The steakhouse only opened on Friday and Saturday, I would have liked to been able to take relatives there on Sunday

2026-10-07 • via Nuitee
J
Jack • solo_traveller • us
9
Weekend getaway
Pros:

Fun surroundings, clean and neat. Gatsby had very good food.

Cons:

Price of the room was much higher than expected, but it was on a weekend.

2026-10-07 • via Nuitee
L
LaChanna • solo_traveller • us
8
2026-09-18 • via Nuitee
E
Evelyn • couple • us
7
Bday gift from husband
Pros:

Gatsby was great

Gift shop was great

Cons:

Small tv
No microwave

2026-09-17 • via Nuitee
T
Tania Ristagno • couple • us
3
I would like a partial refund for my stay!
Pros:

Our room was filthy! Burnt out light bulb, wasn’t vacuumed! Couldn’t see out the windows.. face and hand prints all over the windows!

Cons:

The room was filthy! I been a member at Mountaineer for years, and I have never gotten to stay there until this year. Very disappointed. Maintanance came up, cleaning crew came up took over an hour and a half of our vacation time. We missed dinner because of so much time being taken up to re clean our room! They were there for over an hour in a half!

2026-09-14 • via Nuitee