Playa Caracol Hotel & Spa

Hotels
8.2 (858 reviews)
Avenida Mocambo 526 , Veracruz , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable rooms
Nice pool area
Cons:
Cleanliness issues
Maintenance required
Food quality criticism
Strict rules

Categories

Cleanliness
7.7
Several guests mentioned maintenance issues and cleanliness concerns in common areas.
Service
8.7
Most reviews praised the staff for being friendly and helpful, despite some complaints about specific interactions.
Location
9.2
Consistent positive feedback for the hotel's excellent location near the beach.
Room Quality
7.7
Mention of issues with maintenance and room size, but positive comments on comfort.
Amenities
8.2
Compliments for the pool and access to the beach, but some guests noted that facilities could use improvement.
Value for Money
8.2
Good value kept coming up, particularly in context of location and comfort.
Food and Beverage
7.2
Mixed reviews with some stating the quality and pricing of the buffet was not satisfactory.
Overall Experience
8.7
Overall positive experiences highlighted by guests, though with notable mentions of areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:06

Property Description

Beachfront Paradise in Boca del Río

Luxurious Spa and Wellness Amenities
Indulge in a variety of massage and beauty treatments at Playa Caracol Spa, from unique options like snail massages to classic hot stone therapy. Keep up with your fitness routine at the on-site fitness center or unwind in the outdoor hot tub.

Elegant Rooms with Spectacular Views
Relax in air-conditioned rooms with free Wi-Fi, each offering picturesque pool or sea views. Admire the elegant decor with tiled floors and modern furnishings, and step out onto your private balcony or patio to soak in the scenery.

Culinary Delights and Entertainment
Savor traditional regional and national dishes at Playa Caracol Restaurant, or enjoy a refreshing cocktail at the poolside bar. Unwind at the lobby bar while catching live sporting events on TV.

Experience the best of Boca del Río with Playa Caracol Hotel & Spa. Book now to create unforgettable memories by the beach.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for MXN 350 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 858 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 8.7
C
Carmen Eugenia • family_with_children • mx
10
Relajante100%
Pros:

La cercania con la playa , Hotel ideal para visitar en familia

Cons:

Todo ok

2026-03-27 • via Nuitee
D
diana • extended_group • cl
8
2026-03-27 • via Nuitee
L
lopez gomez • family_with_children • mx
8
2026-03-27 • via Nuitee
A
Angelica • family_with_children • mx
10
Pros:

Las habitaciones muy limpias

Cons:

La unica observacion que haria, es de la piscina que el agua estaba un poco turbia pero de ahi en fuera todo excelente..

2026-03-26 • via Nuitee
C
Cruz • family_with_children • mx
10
Pros:

Ubicación

Cons:

No hay servicio de cafetera

2026-03-24 • via Nuitee
J
Juan Jose • family_with_children • mx
8
Pros:

Frente al mar y el personal de servicio.

Cons:

Vimos una cucaracha en el cuarto.

2026-03-22 • via Nuitee
S
Sandra Isabel • family_with_children • mx
10
Pros:

Que tiene acceso ala playa, la alberca. La vista de la habitación

2026-03-21 • via Nuitee
E
Eva • family_with_children • mx
9
Pros:

El personal muy amable 😉 hacen de la estancia una agradable experiencia.

Cons:

No habia toallas de alberca el último día de estancia.

2026-03-20 • via Nuitee
A
Ana • family_with_children • mx
7
Pros:

.

Cons:

El room service sólo esta disponible hasta las 9pm.

2026-03-20 • via Nuitee
A
Andrea Briones • family_with_children • mx
9
Pros:

La ubicación junto al mar y el restaurante Villa Rica

Cons:

La cama no era tan cómoda y hacía ruido

2026-03-20 • via Nuitee
T
Tora • couple • gb
6
Pros:

Beautiful view, easy access to the beach, pool, room service

Cons:

Unfortunately there was extremely loud music for the whole evening - as we were just there for one night, this disrupted our stay.

2026-03-16 • via Nuitee
J
jutras • couple • ca
9
2026-03-12 • via Nuitee
H
Hernández • family_with_children • mx
10
Pros:

Todo

Cons:

El costo de la comida

2026-03-11 • via Nuitee
C
Claudia • family_with_children • mx
10
2026-03-07 • via Nuitee
S
Samuel • couple • us
10
Mejorar la
Pros:

Excelente todo

Cons:

El restaurante del hotel .. los
Cocineros se sacaban la lengua la giraban y hacían señas obsenas .. deberían evitar que la
Cocina tenga contacto con los huéspedes .. muy incómodo comer así ..

2026-03-06 • via Nuitee
S
Silvia • solo_traveller • mx
10
Pros:

La playa limpia de acceso rápido al hotel, tranquila, para que se metan los niños. El ambiente del hotel muy tranquilo

2026-03-05 • via Nuitee
D
duran • family_with_children • mx
9
Pros:

La máster suite padrisima

Cons:

Que no hay espacios para fumar

2026-03-02 • via Nuitee
O
Oswaldo • extended_group • us
7
2026-02-26 • via Nuitee
E
ernesto • family_with_children • mx
5
Podría mejorar!!
Pros:

El acceso a la playa, el lugar de su piscina

Cons:

Había insectos en la habitación, colchón muy viejo e incómodo, el menu del restaurante poca variedad y la cantidad de las porciones muy pequeñas según el costo.

2026-02-25 • via Nuitee
H
Hernandez Murillo • solo_traveller • mx
10
2026-02-25 • via Nuitee