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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Children's playground
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Currency exchange
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Valet parking
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Board games/puzzles
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Beachfront
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Concierge service
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Special diet menus - on request
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Outdoor pool - seasonal
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Kid meals
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Snack bar
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Kids' outdoor play equipment
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Private beach area
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Fruits
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Kids' pool
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Beachfront Paradise in Boca del Río
Luxurious Spa and Wellness Amenities
Indulge in a variety of massage and beauty treatments at Playa Caracol Spa, from unique options like snail massages to classic hot stone therapy. Keep up with your fitness routine at the on-site fitness center or unwind in the outdoor hot tub.
Elegant Rooms with Spectacular Views
Relax in air-conditioned rooms with free Wi-Fi, each offering picturesque pool or sea views. Admire the elegant decor with tiled floors and modern furnishings, and step out onto your private balcony or patio to soak in the scenery.
Culinary Delights and Entertainment
Savor traditional regional and national dishes at Playa Caracol Restaurant, or enjoy a refreshing cocktail at the poolside bar. Unwind at the lobby bar while catching live sporting events on TV.
Experience the best of Boca del Río with Playa Caracol Hotel & Spa. Book now to create unforgettable memories by the beach.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for MXN 350 per person per night when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Confortable , facile d'accès , la vue au top , la piscine et les boissons disponibles sur le transat devant la mer et dans la piscine
Peut-être les peintures à refaire , tout était propre mais ça se voit que tout n'est pas tout jeune et les installations également , à part ça nickel
La vista y el lugar es hermoso
En general todo fue bueno.
Cuenta con tina en el baño, muy agradable y amplia la zona de alberca, buenas instalaciones en general
No sé tenía cafetera en la habitación y se debía incluir, había insectos como arañas y hormigas tanto en jardines como en la habitación, faltaba fumigacion cierran el hotel por la noche 10 pm y si uno tiene que salir después de esa hora o antes de las 7am debe buscar a alguien para que abran la puerta
Todo
Excelente ubicacion y acceso a playa
La atencion del personal del lobby no son tan amigables, en el bar los meseros son bien intensionados pero en ocasiones no se dan abasto
Cercania de la playa.
Atencion del guardia y personal para solucion de problemas.
Aceptable comida buena imagen
El exeso de reglas para mi estancia en la Alberca
La piscina
La comida
La ubicación es frente al mar la vista de la habitación! Super me encanto el hotel
La ubicación, la playa
Un evento en las instalaciones del hotel
Música muy fuerte
Hermoso hotel , al piscina muy limpia y acondicionado agua calentita
El personal muy amable
Esta a orilla de playa
Mi habitación tenia vista a mar!
Los colchones super cómodos.
El servicio del restaurante un poco tardado
Locacion y servicio.
El servicio de la cocina es muy tardado, asi que si llevas hambre u ordenas con tiempo o buscas otro lugar pero si es muy rico.
La ubicación
En general el hotel necesita mantenimiento
La vista al mar
La piscina estaba muy clorada
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