Playa Caracol Hotel & Spa

Hotels
8.2 (871 reviews)
Avenida Mocambo 526 , Veracruz , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable rooms
Nice pool area
Cons:
Cleanliness issues
Maintenance required
Food quality criticism
Strict rules

Categories

Cleanliness
7.7
Several guests mentioned maintenance issues and cleanliness concerns in common areas.
Service
8.7
Most reviews praised the staff for being friendly and helpful, despite some complaints about specific interactions.
Location
9.2
Consistent positive feedback for the hotel's excellent location near the beach.
Room Quality
7.7
Mention of issues with maintenance and room size, but positive comments on comfort.
Amenities
8.2
Compliments for the pool and access to the beach, but some guests noted that facilities could use improvement.
Value for Money
8.2
Good value kept coming up, particularly in context of location and comfort.
Food and Beverage
7.2
Mixed reviews with some stating the quality and pricing of the buffet was not satisfactory.
Overall Experience
8.7
Overall positive experiences highlighted by guests, though with notable mentions of areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:06

Property Description

Beachfront Paradise in Boca del Río

Luxurious Spa and Wellness Amenities
Indulge in a variety of massage and beauty treatments at Playa Caracol Spa, from unique options like snail massages to classic hot stone therapy. Keep up with your fitness routine at the on-site fitness center or unwind in the outdoor hot tub.

Elegant Rooms with Spectacular Views
Relax in air-conditioned rooms with free Wi-Fi, each offering picturesque pool or sea views. Admire the elegant decor with tiled floors and modern furnishings, and step out onto your private balcony or patio to soak in the scenery.

Culinary Delights and Entertainment
Savor traditional regional and national dishes at Playa Caracol Restaurant, or enjoy a refreshing cocktail at the poolside bar. Unwind at the lobby bar while catching live sporting events on TV.

Experience the best of Boca del Río with Playa Caracol Hotel & Spa. Book now to create unforgettable memories by the beach.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for MXN 350 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 871 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 8.7
M
Morones • family_with_children • mx
10
Pros:

Todo

2026-04-07 • via Nuitee
O
Ortiz Salazar • family_with_children • mx
7
2026-04-07 • via Nuitee
D
Desereth • family_with_children • mx
10
2026-04-07 • via Nuitee
E
Elizabeth • family_with_children • mx
9
Pros:

Super padre

Cons:

Todo bien

2026-04-06 • via Nuitee
E
Elizabeth • family_with_children • mx
9
Arena y mar.
Pros:

Excelente

Cons:

Todo bien

2026-04-06 • via Nuitee
L
Luis • family_with_children • mx
9
Pros:

Que cuenta tanto con playa como con alberca.

Cons:

Nada

2026-04-02 • via Nuitee
B
Balderas • family_with_children • mx
8
Pros:

Me gustó su ubicación y su vista al mar

Cons:

Pues deberían de mejorar un poco con sus empleados no todos pero si algunos

2026-03-31 • via Nuitee
M
Martha • family_with_children • mx
9
2026-03-31 • via Nuitee
H
Hernandez • family_with_children • mx
5
2026-03-30 • via Nuitee
Z
Zavala • couple • us
9
2026-03-29 • via Nuitee
B
Berenice • family_with_children • mx
8
Pros:

Que cuenta con acceso directo a la playa y suele haber poca gente

Cons:

La actitud de algunas de las personas del personal

2026-03-29 • via Nuitee
F
Fernández Guzmán • extended_group • mx
7
2026-03-29 • via Nuitee
D
diana • extended_group • cl
8
2026-03-27 • via Nuitee
C
Carmen Eugenia • family_with_children • mx
10
Relajante100%
Pros:

La cercania con la playa , Hotel ideal para visitar en familia

Cons:

Todo ok

2026-03-27 • via Nuitee
L
lopez gomez • family_with_children • mx
8
2026-03-27 • via Nuitee
A
Angelica • family_with_children • mx
10
Pros:

Las habitaciones muy limpias

Cons:

La unica observacion que haria, es de la piscina que el agua estaba un poco turbia pero de ahi en fuera todo excelente..

2026-03-26 • via Nuitee
C
Cruz • family_with_children • mx
10
Pros:

Ubicación

Cons:

No hay servicio de cafetera

2026-03-24 • via Nuitee
J
Juan Jose • family_with_children • mx
8
Pros:

Frente al mar y el personal de servicio.

Cons:

Vimos una cucaracha en el cuarto.

2026-03-22 • via Nuitee
S
Sandra Isabel • family_with_children • mx
10
Pros:

Que tiene acceso ala playa, la alberca. La vista de la habitación

2026-03-21 • via Nuitee
A
Ana • family_with_children • mx
7
Pros:

.

Cons:

El room service sólo esta disponible hasta las 9pm.

2026-03-20 • via Nuitee