Hyatt Place San Juan

Hotels
•
Hyatt Place
8.8 (1663 reviews)
Avenida Fernandez Juncos 580 , San Juan , pr

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
High prices
Inconsistent service

Categories

Cleanliness
8.51
Some reviews indicated cleanliness issues such as outdated blankets and room cleanliness not meeting expectations.
Service
9.48
Majority of reviews noted the staff were friendly and accommodating, though some experienced long wait times.
Location
9.52
Many reviews praised the location as convenient, especially for nearby attractions.
Room Quality
8.47
Some rooms were described as dated and issues with comfort, including uncomfortable beds.
Amenities
9
Facilities such as the pool and pet-friendly policies were appreciated, despite some mentions of limited offerings.
Value for Money
7.96
Several reviews highlighted high prices and lack of value for the price paid, particularly concerning service.
Food and Beverage
8.51
Breakfast offerings received mixed feedback, with some positive mentions but also concerns about availability.
Overall Experience
8.98
Overall positive experiences were recorded, balanced by several critical comments on specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:12

Property Description

Modern Comforts and Convenience

Swimming Pool and Terrace
Indulge in relaxation at our swimming pool area, perfect for both adults and kids. Enjoy the beautiful terrace for a tranquil evening under the stars.

Well-Equipped Rooms
Experience luxury in every room with a flat-screen TV and a coffee machine. Some rooms even feature a cozy seating area for unwinding after a long day of exploring.

Convenient Location
Located in the vibrant Convention District, our hotel is just minutes away from Condado Lagoon and Old San Juan. With a 24-hour front desk and a business centre, we ensure all your needs are met seamlessly.

Book now for an unforgettable stay at Hyatt Place San Juan - City Center.

Important information:

Pets are allowed for the fee of USD 100 for up to 6 nights, and additional USD 100 for up to 30 nightsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 18 per day.

Location

Guest Reviews

8.8
Based on 1663 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.98
S
Seung Ah • solo_traveller • kr
4
The property was very outdated and not worth the price, except for the location near the conference venue.
Pros:

Other than the convenience of being close to the conference venue, I honestly felt the accommodation cost was not worth it.

Cons:

The hotel property was extremely outdated and far below what I expected for its star rating. The cleanliness was also poor, including visible residue left on the cups. Other than the convenience of being close to the conference venue, I honestly felt the accommodation cost was not worth it.

2026-05-09 • via Nuitee
A
Alex • solo_traveller • pr
7
2026-05-08 • via Nuitee
B
Bernice • family_with_children • pr
10
2026-05-08 • via Nuitee
L
Laurice • family_with_children • us
10
I enjoyed my stay. Would stay here again.
Pros:

Breaks was ok. Ham was served mostly. One day was sausage and waffles.

Cons:

Everything was good

2026-05-08 • via Nuitee
M
MARY • family_with_children • pr
10
2026-05-07 • via Nuitee
E
Elizabeth • solo_traveller • pr
10
CLEAN AND QUIET PLACE; STAFF IS VERY NICE
Pros:

BREAKFAST WAS GOOD MAYBE NEED MORE TIME, 9;30 WAS TO EARLY WHEN WORK TIME; LOT OF WORK SO UNFORTUNATELY NO TIME FOR POOL BUT LOOKS GOOD FROM WINDOW :-)

2026-05-07 • via Nuitee
D
Donna • couple • us
10
Good for one night stay before our cruise.
Pros:

Breakfast was great. Locations was great. Pool was great.

Cons:

Expensive!!!!!!!!!

2026-05-07 • via Nuitee
I
IRAIDA • couple • pr
10
Relajante estadía para comenzar tu turismo médico.
Pros:

Mi estadía está relacionada a una evaluación médica por lo que es posible que la repitamos pronto. El espacio fue muy acogedor y me proporcionó la tranquilidad y seguridad que necesitaba para ir relajada a mi cita. Agradecida de sus servicios.

2026-05-07 • via Nuitee
S
Simeon • couple • us
10
2026-05-06 • via Nuitee
M
Michelle • solo_traveller • us
10
Pros:

Everything!

Cons:

Everything!

2026-05-06 • via Nuitee
A
ANGELA MADERA • solo_traveller • pr
10
Pros:

Todo!

Cons:

Todo excelente!

2026-05-06 • via Nuitee
E
Edison • extended_group • pr
10
Espectacular
Pros:

Me he quedado muchas veces porque me encanta!!

Cons:

Deberían tener un menú de restaurante más económico y amplio..

2026-05-06 • via Nuitee
A
Angel • family_with_children • pr
10
2026-05-05 • via Nuitee
Z
Zoibet • family_with_children • pr
10
2026-05-05 • via Nuitee
N
Natalia • family_with_children • pr
10
Volvemos
Pros:

Desde el personal ,la comida ,la habitación en fin todo en menos de un mes volvimos en realidad nos encantó y si llegan y Beatriz los recibe mucho mejor excelente y en el área de la piscina la chica ni se diga con su trato excelente

Cons:

No ahí nada q decir

2026-05-04 • via Nuitee
I
Ismael • couple • pr
3
2026-05-04 • via Nuitee
I
Israel • solo_traveller • pr
6
Pros:

La ubicación

Cons:

El tiolet en el baño tenía fuga de agua se llamo a personal quedaron e pasar y nunca pasaron.El olor en las habitación debe ser mas agradable y el aire acondicionado de día estaba muy caliente.

2026-05-04 • via Nuitee
A
Alfredo • family_with_children • pr
10
2026-05-04 • via Nuitee
B
Baez • family_with_children • pr
7
Pros:

Kid pool, excellent service from personnel

Cons:

Crib was dirty, few pool chairs.

2026-05-04 • via Nuitee
A
Amanda • solo_traveller • ca
10
Excellent
Pros:

Clean

Cons:

Clean

2026-05-02 • via Nuitee