Hyatt Place San Juan

Hotels
•
Hyatt Place
8.8 (1567 reviews)
Avenida Fernandez Juncos 580 , San Juan , pr

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
High prices
Inconsistent service

Categories

Cleanliness
8.51
Some reviews indicated cleanliness issues such as outdated blankets and room cleanliness not meeting expectations.
Service
9.48
Majority of reviews noted the staff were friendly and accommodating, though some experienced long wait times.
Location
9.52
Many reviews praised the location as convenient, especially for nearby attractions.
Room Quality
8.47
Some rooms were described as dated and issues with comfort, including uncomfortable beds.
Amenities
9
Facilities such as the pool and pet-friendly policies were appreciated, despite some mentions of limited offerings.
Value for Money
7.96
Several reviews highlighted high prices and lack of value for the price paid, particularly concerning service.
Food and Beverage
8.51
Breakfast offerings received mixed feedback, with some positive mentions but also concerns about availability.
Overall Experience
8.98
Overall positive experiences were recorded, balanced by several critical comments on specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:12

Property Description

Modern Comforts and Convenience

Swimming Pool and Terrace
Indulge in relaxation at our swimming pool area, perfect for both adults and kids. Enjoy the beautiful terrace for a tranquil evening under the stars.

Well-Equipped Rooms
Experience luxury in every room with a flat-screen TV and a coffee machine. Some rooms even feature a cozy seating area for unwinding after a long day of exploring.

Convenient Location
Located in the vibrant Convention District, our hotel is just minutes away from Condado Lagoon and Old San Juan. With a 24-hour front desk and a business centre, we ensure all your needs are met seamlessly.

Book now for an unforgettable stay at Hyatt Place San Juan - City Center.

Important information:

Pets are allowed for the fee of USD 100 for up to 6 nights, and additional USD 100 for up to 30 nightsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 18 per day.

Location

Guest Reviews

8.8
Based on 1567 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.98
J
jessica • couple • cl
6
Pros:

la ubicacion

Cons:

el ruido dentro de la habitacion (es la cañeria del aire, un extractor, la verdad no pude identificar el ruido que era muy fuerte y molesto) Fue muy dificil conciliar el sueño.

2026-03-06 • via Nuitee
S
Sandra • couple • us
7
Pros:

People making expresso were not friendly and the coffee was terrible. When we questioned it they blame the coffee machine . The front desk staff was not niece when asked for help they were not welcoming

2026-03-06 • via Nuitee
C
Crew • solo_traveller • gb
10
2026-03-06 • via Nuitee
N
Nancy • family_with_children • us
10
Our stay was during a family funeral. The seamless stay/comfort helped immensely during a hard time
Pros:

The room was spacious, clean, and included all needed for the short stay. The complimentary breakfast was very good.

Cons:

The breakfast should have included sausages and/or bacon besides Canadian ham. The latter is not a usual pick for some.

2026-03-04 • via Nuitee
N
Nate • couple • us
10
Was a great place awesome location and the room was good
Pros:

Was amazing would stay again

Cons:

Smell

2026-03-03 • via Nuitee
F
Francisco R. • family_with_children • pr
10
Pros:

Un lugar bonito, cómodo y familiar

Cons:

Que me tuve que ir jeje, no hay quejas, excelente.

2026-03-03 • via Nuitee
C
Carleen • couple • us
10
2026-03-03 • via Nuitee
T
Taisha • couple • pr
9
2026-03-02 • via Nuitee
A
Ann • couple • us
10
Just right hotel in just right location
Pros:

location very close to cruise port, nice clean hotel room, friendly and helpful staff, especially the lovely manager of the hotel’s restaurant!

Cons:

No complaints

2026-03-01 • via Nuitee
M
Maria • couple • pr
10
Vacaciones en PR
Pros:

Un hotel espectacular

Cons:

No aplica

2026-02-28 • via Nuitee
U
Ulrich • extended_group • us
10
I was so grateful to the staff who helped us through dealing with flight delays on a school trip.
Pros:

The pool and shuttles are great. Staff was super helpful working with us when flights were canceled.

Cons:

Nothing

2026-02-28 • via Nuitee
P
paula • family_with_children • cl
10
Increíble
Pros:

Muy lindo y cómodo, la habitación es grande, la piscina genial, ideal para ir con niños. Buen desayuno.

2026-02-25 • via Nuitee
W
William • couple • us
9
Very good!
Pros:

Comfortable, clean

Cons:

Nothing to complain about

2026-02-24 • via Nuitee
S
Simone • couple • us
10
2026-02-24 • via Nuitee
G
Gelusa • family_with_children • es
9
Genial
Pros:

La limpieza y las instalaciones son geniales.
Parking gratuito. Ubicación excelente.
El personal muy amable.

Cons:

El precio de la habitación doble normal por noche me parece excesivo.
Las camas de la piscina las tienes que reservar (pagando) si quieres usarlas... Con lo que vale el hotel ya deberían estar disponibles para los huéspedes sin necesidad de pagar más.

2026-02-23 • via Nuitee
J
Jacqueline • couple • us
10
2026-02-22 • via Nuitee
W
Wilda • family_with_children • pr
10
Volleyball vibes
Pros:

I went for a volleyball tournament and the location was perfect

Cons:

A little expensive but affordable

2026-02-22 • via Nuitee
M
Misael • family_with_children • pr
10
2026-02-22 • via Nuitee
M
Michelle • couple • us
10
2026-02-22 • via Nuitee
A
Arild • solo_traveller • no
7
2026-02-14 • via Nuitee