Imperial Hotel Express

Hotels
•
Travelbook Group
8.4 (343 reviews)
Oginga Odinga Road, Kisumu, 40100 , Kisumu , KE
254-7-13555365

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
ATM/banking
Breakfast available (surcharge)
Smoke-free property
Conference center
Self parking (surcharge)
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Noisy at times
Limited breakfast variety
Missing amenities

Categories

Cleanliness
8.09
Generally clean, but some reviews mentioned issues like a lack of towels and room temperature.
Service
8.86
Staff were frequently mentioned as friendly and accommodating, contributing positively to the stay.
Location
8.6
Conveniently located in the city center, making access to amenities easy.
Room Quality
8.05
Rooms were spacious and clean, but some guests had issues like lack of air conditioning.
Amenities
8.48
Basic amenities were mentioned; however, there were missing items like a kettle.
Value for Money
8.44
Good value for the level of service and amenities offered.
Food and Beverage
8.09
Breakfast options mentioned as limited; some local dishes could be added.
Overall Experience
8.56
Overall positive experience with a few minor issues that did not significantly detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:44

Property Description

Welcome to Imperial Hotel Express, where comfort meets convenience in the heart of Kisumu.

Amenities to Enhance Your Stay
Enjoy seamless connectivity with complimentary wireless internet access throughout the hotel, ensuring you stay in touch with loved ones or get work done with ease.

Delightful Dining Options
Start your morning right with our buffet breakfast available daily, featuring a delicious variety of options to fuel your day. Room service is also available during limited hours for those cozy nights in.

Versatile Event Spaces
Whether planning a conference or a special occasion, our well-equipped banquet hall and meeting room cater to all your event needs. Plus, our 24-hour front desk is always available to assist you.

Experience the charm of Kisumu and book your stay at Imperial Hotel Express today!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KIS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 343 reviews
Cleanliness: 8.09
Service: 8.86
Location: 8.6
Room Quality: 8.05
Amenities: 8.48
Value for Money: 8.44
Food and Beverage: 8.09
Overall Experience: 8.56
A
Anthony • solo_traveller • ke
9
Apart from kitchen closing at night all was well
Pros:

Breakfast needs extra meal variety

Cons:

You close your kitchen at night

2026-03-08 • via Nuitee
C
Charles • solo_traveller • us
8
Pros:

Security

Cons:

Nothing

2026-02-26 • via Nuitee
A
Ashley Laura • family_with_children • ke
1
Pros:

Nothing

Cons:

Everything

2026-02-26 • via Nuitee
A
Arun • solo_traveller • in
5
2026-02-12 • via Nuitee
T
Thomas Flotzinger • family_with_children • at
9
Pros:

Sehr nettes Rooftop Restaurante.

2026-02-11 • via Nuitee
G
Getanda • couple • ke
3
Not good.
Cons:

No extra towels was to be given at an extra cost.

2026-02-10 • via Nuitee
E
Emery • couple • nl
10
Amazing place with wonderful people 🤩
Pros:

the welcome was amazing and the security and the person at the reception were very friendly with us The room was enough for us for one day and the AC can make the temperature bearable . The hotel is located middle of the town everything is nearby . The breakfast was also nice with more possibilities .

Cons:

I cant say anything here

2026-02-09 • via Nuitee
S
Sarah • solo_traveller • nz
10
Pros:

very clean, professionally run, fantastic staff. Thank you 🚴‍♀️

2026-02-08 • via Nuitee
G
Gary McCaughey • family_with_children • ie
10
2026-01-27 • via Nuitee
S
Sarah • couple • ke
8
2026-01-24 • via Nuitee
J
Jonathan • family_with_children • ke
8
Pros:

The staff was helpful, the meals were fresh and served hot. Rooms are well kept.

Cons:

The room felt squeezed. Electric kettle should be a standard provision in the room.

2026-01-23 • via Nuitee
K
Kosgey • couple • ke
8
2026-01-21 • via Nuitee
V
Valarie • family_with_children • dk
7
2026-01-20 • via Nuitee
M
Mercy • solo_traveller • ke
8
2026-01-19 • via Nuitee
E
Elizabeth • family_with_children • ke
10
Pros:

THE LOCATION OF THE HOTEL IS PERFECT , I LOVED THE BREAKFAST AND THE CUSTOMER SERVICE ASWELL.

Cons:

THERE IS NO PARTION BETWEEN THE BATHROOM AND THE TOILET.BATHROOM WATER FLOWS TO THE ROOM.

2026-01-19 • via Nuitee
A
Ashley Laura • family_with_children • ke
1
2026-01-19 • via Nuitee
A
ASAMI • family_with_children • ke
10
Pros:

Ev

Cons:

The standard room is so small

2026-01-17 • via Nuitee
A
Awino • family_with_children • ae
10
Pros:

My bed and food

Cons:

Nothing

2026-01-13 • via Nuitee
A
Allan • couple • gb
10
Judith is a credit to this place! Wonderful staff
Pros:

Great stay, wonderful staff, the place to stay while in Kisumu.

2026-01-12 • via Nuitee
A
Allan • couple • gb
10
Perfect location & staff, super safe!
Pros:

Stayed here in Kisumu for a couple of days. Kind staff particularly Judith at reception, and another gentleman I can’t remember his name. Very sweet natured people and made me feel extremely welcome!

Clean, bang in the middle of town. What’s not to love!

Cons:

All good.

2026-01-12 • via Nuitee