Imperial Hotel Express

Hotels
•
Travelbook Group
8.4 (343 reviews)
Oginga Odinga Road, Kisumu, 40100 , Kisumu , KE
254-7-13555365

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
ATM/banking
Breakfast available (surcharge)
Smoke-free property
Conference center
Self parking (surcharge)
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Noisy at times
Limited breakfast variety
Missing amenities

Categories

Cleanliness
8.09
Generally clean, but some reviews mentioned issues like a lack of towels and room temperature.
Service
8.86
Staff were frequently mentioned as friendly and accommodating, contributing positively to the stay.
Location
8.6
Conveniently located in the city center, making access to amenities easy.
Room Quality
8.05
Rooms were spacious and clean, but some guests had issues like lack of air conditioning.
Amenities
8.48
Basic amenities were mentioned; however, there were missing items like a kettle.
Value for Money
8.44
Good value for the level of service and amenities offered.
Food and Beverage
8.09
Breakfast options mentioned as limited; some local dishes could be added.
Overall Experience
8.56
Overall positive experience with a few minor issues that did not significantly detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:44

Property Description

Welcome to Imperial Hotel Express, where comfort meets convenience in the heart of Kisumu.

Amenities to Enhance Your Stay
Enjoy seamless connectivity with complimentary wireless internet access throughout the hotel, ensuring you stay in touch with loved ones or get work done with ease.

Delightful Dining Options
Start your morning right with our buffet breakfast available daily, featuring a delicious variety of options to fuel your day. Room service is also available during limited hours for those cozy nights in.

Versatile Event Spaces
Whether planning a conference or a special occasion, our well-equipped banquet hall and meeting room cater to all your event needs. Plus, our 24-hour front desk is always available to assist you.

Experience the charm of Kisumu and book your stay at Imperial Hotel Express today!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KIS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 343 reviews
Cleanliness: 8.09
Service: 8.86
Location: 8.6
Room Quality: 8.05
Amenities: 8.48
Value for Money: 8.44
Food and Beverage: 8.09
Overall Experience: 8.56
T
Takeshi • solo_traveller • jp
8
非常に快適クリーンなホテル。極めて良い！
Pros:

2回目の利用。極めて快適。ベッドも部屋もクリーンで、快適。すぐ目の前にスーパーマーケットがあり、なんでもすぐに買える。朝食も非常に美味しい。スタッフもフレンドリーで、対応も非常に丁寧。

Cons:

特にないが、部屋にお湯を沸かす電気ポットなどあるとより良いかもしれない。無くても十分良いが。

2026-07-01 • via Nuitee
K
kennedy • couple • ke
10
Loved the place..and the friendly stuff.
Pros:

Proximity to all cool places in Kisumu. and the friendly staff.

2026-06-30 • via Nuitee
N
nancy • solo_traveller • ke
10
2026-06-26 • via Nuitee
W
Wisbey • solo_traveller • ke
8
2026-06-19 • via Nuitee
L
Liz • solo_traveller • ke
10
2026-06-11 • via Nuitee
K
kay • family_with_children • gb
2
We received a rude welcome, a demand for extra money, a room which was moldy, dirty and broken. The bed was like sleepin
Pros:

The location was great.

Cons:

The property was basic, the sink in the bathroom was broken, the shower was moldy, rubbish was left in the bathroom bin, the staff rude.

2026-06-04 • via Nuitee
E
Eddie • solo_traveller • ke
8
Quick in and out of Kisumu
Pros:

The location and pricing

Cons:

I had got a discount on the rate through the app but had to pay the full price upon arrival. That didn't go down well.

Guests park their vehicles on the back side of the facility. The space can get full quickly

2026-06-04 • via Nuitee
A
Apondih • couple • ke
10
2026-05-29 • via Nuitee
S
Stephen • solo_traveller • ke
10
2026-05-25 • via Nuitee
J
Janell S • solo_traveller • us
10
Great stay at a lovely hotel
Pros:

The rooms were clean, a/c worked great, friendly staff, great location.

Cons:

Wifi was a little spotty

2026-05-18 • via Nuitee
P
Peter Njenga • solo_traveller • ke
8
I enjoyed the short stay
Pros:

The breakfast was goood

Cons:

Could improve on the variety of offers

2026-05-14 • via Nuitee
L
Loise • couple • ke
9
It was a convenient location
Pros:

It was nice and convenient

Cons:

The shower was cold

2026-05-12 • via Nuitee
A
Adnan • solo_traveller • gb
9
Pros:

Value for the money, the rooms are spacious and the hotel has good facilities.

2026-04-27 • via Nuitee
A
Abuto • solo_traveller • us
7
Generally good stay
Pros:

Location, shower, breakfast, value, WiFi, safe in room

Cons:

A night club behind my room blasting loud music every single night. Next time l will request a room closer to the front, away from the club

2026-04-26 • via Nuitee
• solo_traveller • us
8
2026-04-25 • via Nuitee
K
Kerlos • couple • ke
8
Pros:

It is ok,

2026-04-18 • via Nuitee
D
Damaris • solo_traveller • ke
9
Pros:

The rooms are spacious and clean

Cons:

Parking is a problem

2026-04-13 • via Nuitee
O
Okari • family_with_children • ke
10
2026-04-12 • via Nuitee
C
CATHERINE • couple • ke
7
2026-04-11 • via Nuitee
S
Sharleen • solo_traveller • gb
10
2026-04-11 • via Nuitee