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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Currency exchange
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Minimarket on site
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Snack bar
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ATM/cash machine on site
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Lockers
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Kid-friendly buffet
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Outdoor furniture
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Convenient Location and Modern Amenities
Imperial Hotel Express, located in Kisumu, offers a prime spot near Kisumu Museum and Ndere Island National Park. With a shared lounge, free WiFi, and attentive room service, guests can enjoy a comfortable stay.
Comfortable Rooms and Dining Options
The hotel's rooms are well-equipped with air conditioning, flat-screen TVs, and private bathrooms. Guests can unwind in a cozy seating area and enjoy a variety of satellite channels. The on-site restaurant serves delicious African and Indian cuisine, catering to various dietary preferences.
Nearby Attractions and Airport Accessibility
Explore nearby attractions like Maseno University and Luanda Station, all within a reasonable distance. For convenience, Kisumu International Airport is just 4 km away, ensuring easy travel arrangements.
Book your stay at Imperial Hotel Express for a delightful experience in Kisumu.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Unfortunately, there was very little that we enjoyed about our stay.
We had a very disappointing experience at this hotel. We ordered specific food, but they brought us different dishes from what we had ordered. The food itself was also not good, and the internet connection was unreliable and barely worked.
The worst experience happened at the entrance when we were leaving for the airport. Our car was blocked, and we had to wait while another vehicle was allowed through. I personally witnessed and recorded what appeared to be security staff receiving money from people in another car before allowing it to pass. Because of this situation, we were delayed and came very close to missing our flight.
This was extremely frustrating and unacceptable, especially when we were trying to get to the airport on time.
Very clean!
nothing to dislike
Everything.
Nothing really.
The check in desk staff are kind, thoughtful and show initiative
The breakfast and dinner was very good. The hotel accessibility was also good.
Lack of vehicle parking and also felt like the hotel is so squeezed.
Smooth check in process
Basic essentials like toothbrush and toothpaste shouldn’t be added cost on a guest
Comedians and clean with very friendly staff.
Exceedingly helpful and courteous staff.
Lovely building.
Comfy bed.
Excellent food.
Exceptional for a budget hotel, especially in Kenya.
There was nothing to dislike.
The food was amazing!
Location. It's in the middle of town, so if one is looking for some quiet, it'll be impossible to get that.
The staff friendliness and courtesy
My room was facing the noisy street so i didn't relax as well as i would have liked to. I think street facing rooms should have sound proof windows. Also the air -conditioning should be enhanced; the room was not well air conditioned.
Great Staff
Noisy Rooms. They took intentional booking and put us in a noisey place.
Rooms are not well rept. Paint is chipping toilet was stained.
The rooms are super tiny
The ben are super tiny
The shower is so tiny
Clean, air conditioned rooms in the middle of the city. Could walk to most of my appointments.
Good breakfast as well and very good internet
It's next to a major road so got a bit noisy at night sometimes. That comes with the good location though
Clean, friendly and helpful staff and meals are also good. Central to everything if you want to explore Kisumu town. Quickmart supermarket just next door and other amenities.
All good
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