Cassia Phuket, part of Banyan Group

Hotels
•
Banyan Group
8.6 (114 reviews)
64 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket, 83110 , Choeng Thale , TH
+6676356999

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Pets allowed

Facilities

Fitness facilities
Area shuttle (surcharge)
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Great customer service
Lovely and polite staff
Beautiful property
Fantastic amenities
Cons:
Cleanliness issues with A/C and breakfast hygiene
Noisy balcony area

Categories

Cleanliness
7.61
A/C in the bedroom needed service, balcony door lock broken and very noisy.
Service
9.58
Great customer service. Lovely and extremely polite and courteous staff.
Location
9.12
Great location. Perfect for families and long stay.
Room Quality
8.57
Beautiful property with clean apartments and kitchenettes.
Amenities
9.1
Fantastic pools, private beach access, and nice breakfast.
Value for Money
8.56
Standard quality for this hotel tier.
Food and Beverage
7.61
Breakfast not very hygienic due to birds.
Overall Experience
8.68
The overall experience was enjoyable with great service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 00:23

Property Description

Private Beach and Outdoor Pools - Indulge in a relaxing day on our private beach or take a refreshing dip in one of the 4 outdoor swimming pools.

Dining and Entertainment - Enjoy delicious meals at Vista, grab snacks at the on-site snack bar/deli, and unwind with a drink at the bar/lounge.

Comfort and Connectivity - Stay connected with complimentary wireless internet access, relax in air-conditioned rooms with kitchenettes, and enjoy entertainment on LED TVs with satellite programming.

Don't miss out on experiencing luxury at Cassia Phuket. Book now for an unforgettable stay by the beach!

Important information:

  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.6
Based on 114 reviews
Cleanliness: 7.61
Service: 9.58
Location: 9.12
Room Quality: 8.57
Amenities: 9.1
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.68
N
Nélia • solo_traveller • pt
6
Pros:

The hotel was okay.
The lady who checked me in was incredible. My main reason for traveling was a wedding taking place at the hotel next door, and she helped me with the zippers on my outfit and organized all my transfers.

Cons:

On the other hand, the gentleman who checked me out was rude. He didn't want to help with my transfer, saying it was too early. I explained that it was the wedding day and I needed to be there early. When I asked for a glass of water, he made an annoyed face and said, "Ma'am, you have to understand that nothing is open at this hour."
So, why do you have a 24-hour reception then? If it's not to help guests?

2026-07-25 • via Nuitee
Evgeny Kromsky • family_with_children • il
9
2026-07-25 • via Nuitee
F
Faris • family_with_children • sa
10
Pros:

المكان جميل جدا موقعه استثنائي وكانت اقامة لاتنسى في المكان المنتجع
لايقع على الشاطئ ولكن هناك رحلات ترددية كل 20 دقيقه للشاطئ

2026-07-25 • via Nuitee
T
Tatiana • family_with_children • ru
10
2026-07-24 • via Nuitee
N
Natalya • family_with_children • ae
7
Nice hotel for family vacation
Pros:

Excellent location, nice pool and friendly staff. Great for family vacation and pretty affordable.

Cons:

A lot of things in the room require maintenance, like closet doors, room doors don’t close properly, wall sockets not working properly, some bathroom fixtures need fixing.

2026-07-24 • via Nuitee
A
AHMED • solo_traveller • sa
9
2026-07-22 • via Nuitee
V
Van Schel • solo_traveller • be
9
Chouette séjour,
Pros:

Le cadre, le confort de la chambre

Cons:

Le petit déjeuner très asiatique.

2026-07-21 • via Nuitee
елена • family_with_children • ru
9
Расположение очень удобное. Сами аппартаменты уже очень старенькие, грязноватые… требуется срочно ремонт) а так это был
Pros:

Месторасположение

Cons:

Объект требует ремонта

2026-07-20 • via Nuitee
M
marwijn • solo_traveller • nl
9
2026-07-17 • via Nuitee
S
Sandra • family_with_children • de
10
2026-07-16 • via Nuitee
D
Dored • couple • sa
8
2026-07-15 • via Nuitee
A
ABDULRAHMAN • couple • sa
8
2026-07-15 • via Nuitee
J
Jean Jin Yin • couple • my
8
Perfect 5 nights
Pros:

I like how each area of the room is partitioned. The bedroom, bathroom, kitchen, dining room, lounge room. 3 aircons in the unit which was good, given the hot and humid weather.

2026-07-13 • via Nuitee
D
Dhanesh • family_with_children • sg
10
2026-07-12 • via Nuitee
M
Marion • family_with_children • fr
9
Un séjour en famille très sympa. Je recommande
Pros:

L’établissement est bien situé, à proximité des commerces, des restaurants et de la plage dans une zone tranquille. Nous avons particulièrement aimé le concept appart’hotel : la chambre familiale ( 2 chambres et 2 sdb) était parfaite et bien équipée, avec une très belle vue sur le lagon un salon et une petite cuisine. Le petit déjeuner est très varié. La piscine très sympa et le personnel serviable et chaleureux.

2026-07-12 • via Nuitee
C
charlotte • family_with_children • gb
10
Traveling as a family of 4, such good value for money. The facilities were fab and the staff were incredible they could
Pros:

So practical, clean and convenient.

Cons:

Nothing really, everything we needed was there and the staff made it feel so special.

2026-07-10 • via Nuitee
I
Issa • couple • ps
10
2026-07-09 • via Nuitee
T
Tayaba • family_with_children • ae
8
2026-07-09 • via Nuitee
I
IRRA • family_with_children • es
10
2026-07-09 • via Nuitee
I
Inessa • couple • tr
10
2026-07-07 • via Nuitee