Hampton Inn & Suites Grand Rapids Downtown

No parking . Parking lot should have already been repaired. Handicapped the walk for parking was unacceptable.

It took 20 minutes to check in and get our key cards at 8:30 PM. Also, in the booking information, it said it was going to be $18 to park in the attached structure. We had to pay $68 to leave and were parked there for less than 12 hours over night.

Check in was unnecessarily difficult. The parking garage ticket machine would not give out a paper ticket to trade in for a room key. You had to park on the street, wait for the only elevator to arrive, check in to get room key, wait for elevator to go back down to the garage and then use the room key to park the vehicle. So that made checking in more of a hassle than it needed to be. They mentioned being aware of this as an ongoing problem.

The outdoor patio space near the lobby was in disarray with rose petals on the floor and catering platters stacked next to the overflowing garbage. Obviously there was some sort of party there TWO days prior because there was no private event in the time of our stay and we saw the trash still there on the morning we checked out.

The elevator situation was abysmal. Especially in the morning, with 10 min wait times for the lift in either direction. When asked a housekeeper said it had been that way for nearly three weeks.

Several guests reported room keys being non functional upon arriving to their rooms but we did not have that problem, thankfully.

The pool and hot tub were absolutely disgusting. Skin oils and skin cells were built up in a brown and grey film over all of the surrounding edges of the hot tub. We only noticed after Turing on the jets and actually getting all the way in that what appeared to be filth and hair were coating the top of the foam created by the jets. Once we turned the jets off hoping that would be better, there was a brown film on the rest of the popping foam. The chlorine smell was almost suffocating. I am led to believe that the hotels solution to the filth was to add more chemicals to offset the pee left in that water.

Thinking the pool would be better, we tried that next. It was not. One could not see their feet in the 4ft of water it was so cloudy. It felt like swimming through Lukewarm chlorinated pee.

Elevators did not work and i got room at 5th floor so had to climb stairs with injured ankle

Manque de fruits au petit déjeuner

Arrival was a little confusing as there was no main door. You enter up from the parking garage, but that would have been our only complaint.

Too far to walk to downtown venues

I loved everything about the hotel itself aside from the bed being a bit uncomfortable, but it was manageable. Any of our concerns were for other people staying there and how they treated us and others. This was in no way the hotels fault, and we were still granted leniency to enjoy our stay peacefully from the staff to redeem some of the missed chances caused by other people like the lack of pool time.

Could not close the big curtain all the way. Sun was in our eyes while on bed. Wish you they would have close all the way. We were early for check in on saturday and the two staff were very kind and let us park in parking garage until check in. Some of the night staff seemed off key and a little bit un-aproachable, they did not smile or look happ at all. (I know dealing with people can be stressfulmm and they were having technical difficulties) but they we're helpful with what we needed. Night staff was great, very approachable and had smiles on their faces. Definitely would stay and recommend again.

Water pressure was bad took 20 mins for shower to even get warm then I told them 3 times there was no soap in bathroom was told housekeeping refilled it got back from volleyball tournament daughter went to go check and nope nothing was filled after that I gave up on telling them then by tv last person left used nail file there nasty

Parking fee