Hampton Inn & Suites Grand Rapids Downtown

Hotels
•
Hampton Inn
9.2 (660 reviews)
433 Dudley Place NE , Grand Rapids , us
+1 616-456-2000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Convenient location
Cons:
Issues with service quality
Breakfast availability

Categories

Cleanliness
8.59
Mostly clean but definitely needs updating.
Service
9.56
Staff was friendly and responsive, but some staff were noted as rude.
Location
9.6
Close to downtown and convenient to events.
Room Quality
9.05
Room was clean and spacious, but there were issues with showers and furniture arrangements.
Amenities
9.58
Good breakfast variety and nice pool and hot tub.
Value for Money
9.04
It was nice for the price paid.
Food and Beverage
8.59
Breakfast food was running out before the end time; no pastries available.
Overall Experience
9.56
Overall good experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:44

Property Description

Convenient Location
Located just 1.8 km from DeVos Place, Hampton Inn & Suites Grand Rapids Downtown offers a prime spot for exploring Grand Rapids. With key attractions like Devos Hall, Grand Rapids Art Museum, and Van Andel Arena within a few kilometers, guests can easily immerse themselves in the city's vibrant culture.

Modern Amenities
Guests can enjoy a range of modern amenities at the hotel, including a fitness centre, hot tub, and free WiFi throughout the property. The rooms are well-equipped with air conditioning, flat-screen TVs, and comfortable bedding to ensure a relaxing stay.

Business and Leisure Facilities
Whether guests are visiting for work or leisure, Hampton Inn & Suites Grand Rapids Downtown caters to all needs. The hotel features a business centre, 24-hour front desk, and vending machines for added convenience during your stay.

Experience comfort and convenience at Hampton Inn & Suites Grand Rapids Downtown. Book now for an unforgettable stay!

Important information:

Please note this is not a pet-friendly hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Location

Guest Reviews

9.2
Based on 660 reviews
Cleanliness: 8.59
Service: 9.56
Location: 9.6
Room Quality: 9.05
Amenities: 9.58
Value for Money: 9.04
Food and Beverage: 8.59
Overall Experience: 9.56
B
Barbara • couple • us
9
2026-08-28 • via Nuitee
M
Mark • couple • us
6
Convenient place to stay, breakfast ok, rooms need to be better cleaned, some need better training.
Pros:

Several members of staff were helpful: we arrived earlier than normal check-in and we were given a room. Other members need more training: while trying to resolve a problem, one staff member needed our name; however, the staff member could not remember our name, which is easy, and had to ask me for it 3 times. After struggling for a while, another staff member stepped in and was able to help us and quickly train the staff colleague. The struggling staff member had a good attitude.

Cons:

Our room was not properly cleaned. We found clothes were not cleaned up and wondered if the room had been cleaned: one needs to look everywhere what needs to be picked up. The bathroom lacked some toiletries which the staff were more than willing to provide when we asked them for it.

2026-08-26 • via Nuitee
M
Michelle • family_with_children • us
8
2026-08-23 • via Nuitee
M
Mikayla • extended_group • us
10
2026-08-18 • via Nuitee
D
Dionne • family_with_children • us
9
2026-08-17 • via Nuitee
T
Thao • couple • us
10
2026-08-15 • via Nuitee
C
Chelsea • couple • us
1
I’ll never return.
Pros:

Terrible staff booking.

Cons:

I never received my refund I was promised from the from desk worker Jordan. Nothing but a headaxhe

2026-08-14 • via Nuitee
H
Hollie • solo_traveller • us
9
2026-08-11 • via Nuitee
J
Jamel • couple • us
10
2026-08-10 • via Nuitee
J
Juris • solo_traveller • ca
2
2026-08-09 • via Nuitee
K
kimberlee • extended_group • us
5
2026-08-08 • via Nuitee
L
Lara • couple • nl
9
2026-08-08 • via Nuitee
T
Todd • couple • us
8
Nice hotel. Parking situation is just horribly executed
Pros:

Location location location. Had a wonderful room.

Cons:

EVERYTHING to do with the PARKING situation. From lack of directional signage; the gate/check out procedures were unclear…we had to run back into the hotel to get a validation. AND we were charged $18 for all of this disorganized, illogical, disjointed garbage.

2026-08-04 • via Nuitee
R
Robert • couple • us
7
2026-08-03 • via Nuitee
D
Deanna • extended_group • us
6
Not great
Pros:

The property is very convenient.

Cons:

When we were checking in the property tried to charge us over the rate we booked and kept trying to say my rate on the app was wrong. This wasn’t by pennies the hotel was trying to charge us an additional $400 for the 4 night stay. She did eventually give me the correct rate, but I had to search for it and unfortunately I could only get a total from booking.com not a breakdown to prove that my TOTAL was the total including fees.
Housekeeping came to our room day 2 at 9am to clean, my husband said we were still getting ready. They said ok. They NEVER came in any day during our 4 day stay. When I called the front desk (we needed wash cloths) to ask when they would be cleaning our room (day 3) they said I declined service. Not true.. whatever… but I never got my washcloths.
Breakfast- the food was usual hotel food no good, but not bad. The staff was RUDE!!! At 9:40 I indicated that there was no OJ or milk. No oatmeal. No sausage patties. The staff told me they close at 10 so they are shutting down. I stated, breakfast is served till 10 according to my reservation and that I should be able to still get food until 10. I did not. I had cereal, no milk. Raisins not oatmeal. Potatoes and waffle mix that I couldn’t cook because it was after 10 by the time others finished with the waffle maker. I would not have been so upset if at 10 hotel staff (housekeepers I think) were allowed in and additional food was brought out to them. Please note, I think this is a great perk, but not allowing me to cook my waffle, giving me milk, or oj BUT allowing staff to eat is unacceptable. The only consolation I have is that the hotel manager asked the same staff to help clean up a coffee spill and she complained to the manager for 20 minutes about not having supplies and that’s a housekeeping job, etc. mind you the manager was mopping the floor. They were simply asking for towels to clean the chairs.

2026-08-03 • via Nuitee
R
Rob • extended_group • be
6
2026-07-24 • via Nuitee
K
Karen • extended_group • us
10
Great
2026-07-23 • via Nuitee
M
Michelle • solo_traveller • us
1
2026-07-22 • via Nuitee
K
kevin • couple • us
4
Pros:

Location

Cons:

No parking . Parking lot should have already been repaired. Handicapped the walk for parking was unacceptable.

2026-07-22 • via Nuitee
K
Katherine • couple • us
7
Check price of parking and discuss before leaving.
Pros:

It was close to where we needed to be. Good options for breakfast.

Cons:

It took 20 minutes to check in and get our key cards at 8:30 PM. Also, in the booking information, it said it was going to be $18 to park in the attached structure. We had to pay $68 to leave and were parked there for less than 12 hours over night.

2026-07-15 • via Nuitee