Hilton West Palm Beach

Pool area and breakfast where great

I stayed at this property for 3 nights while attending a conference at the Palm Beach County Convention Center. The hotel in general and staff were outstanding! The room wasn't exceptional but was modern and clean. I would like to point out that the water pressure in the shower was phenomenal! (not something I would normally comment about but it was too spectacular not to!). Also, their elevators are the best I've experienced at any hotel property in a long time. They are super speedy and I never had to wait more than 30 seconds! The convention center is literally next door and less than a 2 minute walk. Numerous excellent restaurants are also within walking distance. Overall, it was a positive experience and I would stay here again when in the area.

The lobby bar is amazing. And Doruk is the perfect bartender that can craft the best cocktail you ever had!

My recent stay at the Hilton West Palm Beach exceeded all expectations. From the moment we arrived, Assistant Front Office Manager Kemoy Taylor made us feel genuinely welcome. She was incredibly kind, professional, and helpful, and went above and beyond to ensure we had a wonderful experience. Thanks to her, we were placed in a beautiful room that made our stay even more enjoyable.

The hotel itself is outstanding. The rooms are chic, elegant, and thoughtfully designed with a calming, muted color palette that creates a sophisticated and relaxing atmosphere. The property is well maintained, stylish, and perfectly located.

Having also stayed at the Canopy West Palm Beach, I can honestly say there is no comparison. The Hilton West Palm Beach delivered a far superior experience in every way. I would absolutely stay here again and highly recommend it to anyone visiting West Palm Beach. Thank you, Kemoy, for making our stay so memorable!

Todo

Todo

We really enjoyed our stay at the Hilton West Palm Beach. The room was beautiful and service was excellent. Juan was very welcoming to me and my girlfriend who are moving to the area. We definitely recommend this hotel!

Very cleans rooms well maintained. Pleasant smell. Friendly service only negative is the beds a little hard but linens and pillows were plush were comfortable! Will stay here again!

I want to describe my satisfaction for Kemoy for taking the time to assist me with my glasses. She offered great customer service and I want to express my thanks to her.

On a positive note, the staff atHilton WPB was very nice , Cam from the front desk was very sweet , and went above and beyond with my grandkids, also Connor at the pool was great , and the waitress serving breakfast ( blanking out on her name ) was very nice !!

I love it

As always, the Hilton WPB is superb. Service excellence and beautiful property. Daniel at the front desk is highly professional and knowledgeable and made this a great experience. Connor and Josh at the pool are welcoming and super helpful. Rooms are spacious and new. The recent holiday weekend was disappointing however due to many non-guests somehow accessing the pool. Not a good thing; changed the atmosphere and not for the better. However management here seems very dedicated to protecting the brand. Been coming here for years so I am confident that was a temporary blip that the team will address. I hope so, because this is a gorgeous property that offers tranquility and relaxation for travelers willing to pay for that. It offers so much, I will keep coming back. It’s literally an oasis.

Super location - central to much of Palm Beach and walking distance to a beautiful shopping district. Great pool, polished rooms (Byredo products were excellent), very friendly and helpful staff. Nice gym. (Shoutout to Bambi for making our morning!)

We recently stayed at this hotel for the weekend and overall had a good experience, but there are definitely areas that need improvement.

The hotel itself is very nice, well-kept, and the pool area was definitely our favorite part of the stay. The shuttle service was reliable, the valet staff was fast and extremely friendly, and the pool staff provided excellent service throughout our stay. Food and drinks were also very good.

However, there were several inconveniences that affected the experience. The biggest issue was the lack of pool chairs. Unless you are willing to pay extra for a cabana, you may end up waiting hours just to get situated by the pool, which is frustrating during a relaxing vacation.

The rooms also need some updating. Ours was dusty, the carpets looked old and dirty, and honestly it may be time to replace them with flooring. Our shower also had a defect where water would leak out and form a large puddle outside after every shower, and the sink handles were broken.

Front desk service could also improve. While not everyone was unpleasant, some staff members gave the impression that they were doing guests a favor instead of providing customer service.

The beach experience was probably the most disappointing part for us, especially traveling with children. Having to carry, unfold, and fold beach chairs ourselves with no umbrellas or shade available was a huge nuisance. I came to relax, not deal with that setup every day. My advice: avoid the beach area if you are traveling with small children.

That being said, management did provide vouchers for some of the inconveniences we experienced, which was appreciated and a nice gesture on their part.

Overall, despite the negatives, we still enjoyed parts of our stay and would recommend the hotel — just maybe not during high season when overcrowding becomes more noticeable.