The Whitechapel

Hotels
8 (809 reviews)
49-53 New Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
6.89
Several mentions of cleanliness issues in the rooms, particularly in comments about linens and overall condition.
Service
8.86
Reviewers frequently praised the staff for being friendly, helpful, and attentive.
Location
8.9
Positive mentions about proximity to local attractions and safety.
Room Quality
7.35
Issues with room maintenance were noted, including hard beds and noisy AC.
Amenities
7.88
Basic amenities were available but some functionality issues were noted.
Value for Money
8.34
Customers felt they received a good deal based on location and pricing.
Food and Beverage
7.89
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
7.86
General positive sentiment despite some issues raised in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 03:07

Property Description

Luxurious Penthouse Apartment:
Indulge in our lavish penthouse featuring 2 HDTVs and an en suite bathroom with a double-ended bath, offering a truly opulent experience.

City Views:
Experience stunning views of London’s iconic skyline from our rooms, providing the perfect backdrop to your stay.

Convenient Location:
Explore the vibrant neighborhoods of Shoreditch and Brick Lane, with easy access to transportation links for further city exploration.

To book your stay at The Whitechapel and immerse yourself in luxury and convenience, visit our website now.

Important information:

If paying by cash, ID must be provided (passport, driving license or national ID card) at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 809 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
S
Stacey • family_with_children • us
9
A gem of a hotel
Pros:

Perfectly located in the east part of London for all the sites we wanted to see. Short walk to tube. Safe feeling neighborhood, even at night. Laureta at the front desk was sweet and welcoming. As the room was ready, she kindly offered early check-in which allowed us to get a jump on our day being right off our trans-atlantic flight. That was a wonderful start to our London vacation.

Cons:

No complaints

2026-03-21 • via Nuitee
I
Irma • extended_group • ee
3
Find another place to stay in London
Pros:

Comfortable bed

Cons:

I usually do not post reviews, but this one deserves to be mentioned. Listed as four star hotel, can barely give 3 stars. Hotel, which half of the time was unattended by staff with opened front door. In case of questions, communication via audio and video device placed at the front desk. At the same time, guests' belongings are left unsupervised in luggage room. Asked for drinking glasses, there was none to be offered. Placed some food in the refrigerator, which got spoiled, as refrigerator just stopped working. Water leaking in the hallway from the ceiling. Hallway was absolutely dark, no lights at all- had to use telephone torch to get to our door. Stairway full of staff, in case of emergency very dangerous situation. Need to walk across the room in order to get to the sink, as sink was located separate from the bathroom. Misaligned shelf, TV set and bedhead on the wall. Familiarise yourself with the neighborhood. Consider finding another place to stay.

2026-03-21 • via Nuitee
P
Petrillo • couple • it
9
Ben collegato e confortevole. Buon rapporto qualità-prezzo!
Pros:

La struttura è vicina alla fermata metro Whitechapel e alla fermata del pullman di New Road. La camera era abbastanza spaziosa, specialmente il bagno. Inoltre i receptionist erano molto gentili e disponibili, specialmente Kremena che ci ha persino chiesto se volessimo una camera più grande rimasta libera.

Cons:

Le finestre della stanza non si possono aprire del tutto ma solo un po’. La struttura mi aveva scritto dicendomi che anche se fossi arrivato prima dell’orario del check-in (14:00) avrei potuto farlo gratuitamente, invece una volta arrivati alle 13:20 ci hanno detto che avremmo dovuto pagare il check-in anticipato circa 50£ (non ricordo bene), dunque abbiamo dovuto aspettare fino alle 14:00. Ultimo piccolo consiglio che mi sento di dare, è di migliorare la barriera per l’acqua nella doccia perché attualmente fa cadere tutta l’acqua a terra allagando il bagno. Nonostante queste piccolezze il soggiorno è stato piacevolissimo e trovo ci sia un ottimo rapporto qualità-prezzo.

2026-03-21 • via Nuitee
S
sally • couple • gb
10
Pros:

Super clean, friendly staff, great location. Also I arrived 3 hours early to leave my luggage and Laureta let me check in as the room was ready. Tea & coffee, biscuits

Cons:

I can’t think of anything.

2026-03-21 • via Nuitee
S
sebastien • solo_traveller • de
10
Pros:

Price, room

2026-03-20 • via Nuitee
D
David • family_with_children • cz
3
2026-03-19 • via Nuitee
F
Fabiana • family_with_children • it
7
2026-03-19 • via Nuitee
E
Erik • family_with_children • se
8
Short but pleasant stay.
Pros:

Interesting neighborhood in this part of London with lots of food choices and a huge market nearby Whitechapel. Walking distance to underground stations Whitechapel and Aldgate (7-10 min). The room was clean and tidy and staff (Mert) very welcoming and service minded. Good value for the money. Coffee and tea in room and a fridge so you can buy stuff and keep it cold. That was a bonus.

Cons:

Well, possibility to eat breakfast at hotel would have been nice, but we knew that wasn't available when we book.

2026-03-19 • via Nuitee
S
Simon • family_with_children • gb
8
Lovely staff, excellent price.
Pros:

Staff were excellent, Laureta at the front was especially helpful and friendly. Rooms had a decent fridge which is rare and the price was amazing.

Cons:

There were some small snagging things in the room that could do with being repaired or replaced but nothing was unusable.

2026-03-18 • via Nuitee
A
Andrej • family_with_children • hr
9
Pros:

The room had everything you need, it was clean and everything was running smoothly.
Laureta was really helpful and welcoming so special thanks to her.

Cons:

Bed could be bigger but it wasn't that big of a problem it was comfy

2026-03-18 • via Nuitee
C
Carlos • solo_traveller • nl
8
Pros:

Alle faciliteiten die je verwacht waren er.

2026-03-17 • via Nuitee
E
Elisa • solo_traveller • it
5
2026-03-16 • via Nuitee
S
Simon • couple • gb
8
A great pick especially if the price is similar to what we paid.
Pros:

Staff were lovely, Kremena at the front desk did their best to help with anything we needed. Rooms had a decent fridge. The price was excellent

Cons:

There were a few snagging things across both rooms that need repaired or replaced, nothing essential but enough to be noticeable.

2026-03-16 • via Nuitee
S
Silvia • family_with_children • at
10
Pros:

Super schönes Eckzimmer

2026-03-14 • via Nuitee
C
Cengiz • solo_traveller • gb
9
Pros:

Cleanness of the whole facility and kindness of the staff.

Cons:

N/A

2026-03-14 • via Nuitee
C
Chris • family_with_children • gb
7
Very pleasant stay
Pros:

The staff were really helpful and tried their best to please.

Cons:

Sometimes you had to wait longer than you should for someone to attend reception. This was for check in, and a room query

2026-03-13 • via Nuitee
A
Anne • couple • gb
8
2026-03-13 • via Nuitee
A
Anne • solo_traveller • gb
8
2026-03-13 • via Nuitee
B
Beani • family_with_children • gb
10
All Good Thanks very much..
2026-03-12 • via Nuitee
S
Salvatore • solo_traveller • it
6
Pros:

La Posizione

Cons:

La quantità elevata di polvere e l’inesistente pulizia della camera nei giorni di permanenza in camera

2026-03-12 • via Nuitee