Birmingham North Moor Hall Hotel BW Premier Collection

Hotels
•
BW Premier Collection
8.4 (1359 reviews)
Moor Hall Drive, Four Oaks , Sutton Coldfield , GB
+44 121 308 3751

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent food selection
Friendly staff
Cons:
Cleanliness issues in the bathroom
Pool area felt small

Categories

Cleanliness
7.86
There was no loo brush and needed to flush the loo 2-3 times.
Service
8.83
The staff were very friendly & helpful. Particular credit to Georgia in the Oak Restaurant who was an excellent server.
Location
8.37
Standard quality for this hotel tier.
Room Quality
8.32
Standard quality for this hotel tier.
Amenities
8.35
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Value for Money
8.31
Standard quality for this hotel tier.
Food and Beverage
8.86
The food was excellent and beautifully presented with a large selection.
Overall Experience
8.33
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:33

Property Description

Tranquil Countryside Retreat

Luxurious Spa and Fitness Facilities
The hotel boasts a spa, gym, indoor swimming pool, sauna, and spa bath, providing guests with a pampering and rejuvenating experience. With modern gym equipment, aerobics room, and beauty treatment rooms, relaxation and wellness are easily accessible during your stay.

Diverse Dining Options
Indulge in fine dining at The Oak Room, savor carvery-style meals at the Country Kitchen, or opt for a more laid-back experience at the Lounge Bar and Terrace. From sandwiches to pizzas, the hotel offers a variety of culinary delights to suit every palate.

Ready to escape to a serene oasis of comfort and leisure? Book your stay at Moor Hall Hotel, BW Premier Collection now for a truly unforgettable experience.

Important information:

To avoid disappointment, guests are strongly advised to pre-book tables in the restaurants. Please note that the Oak Room restaurant is closed on Sunday evenings.

Leisure center access is from 15:00 on day of arrival until 11:00 on day of departure.

When booking more than 4 rooms, different policies apply. Once 4 or more rooms are booked, they become non- refundable and a 25% deposit is taken at booking stage.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8.4
Based on 1359 reviews
Cleanliness: 7.86
Service: 8.83
Location: 8.37
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.33
G
Gary • extended_group • gb
9
Would stay again decent hotel.
Pros:

Location for golf good and within walking distance for Sutton Coldfield

Cons:

Beds were OK but not the most comfortable. Very noisy early morning as our room was overlooking the car park.

2026-09-16 • via Nuitee
N
Nick • solo_traveller • gb
7
2026-09-16 • via Nuitee
S
Susan • couple • gb
9
We stayed for 5 nights and cannot fault the place at all .
Pros:

Clean , exceptionally friendly helpful staff throughout . Good food good location especially for the Belfry .

2026-09-16 • via Nuitee
L
Larry • couple • gb
4
Pros:

Gym

Cons:

Small room

2026-09-13 • via Nuitee
A
Ali • couple • gb
4
Disappointing for the rate charged.
Pros:

The ladies in the breakfast room were friendly and helpful.
The mattress was comfortable.
The room was clean.

Cons:

Breakfast was below the standard expected. A buffet breakfast is fine - but not if you keep running out of plates, eggs and bacon with quite a delay to replenish.
The pillows were extremely hard.

2026-09-13 • via Nuitee
R
Rob • couple • gb
1
2026-09-12 • via Nuitee
J
jolene • couple • gb
7
Pleasant. Made better by the lovely bar staff
Pros:

The grounds are lovely

Cons:

The rooms are very dated and overpriced for the level of decor

2026-09-10 • via Nuitee
A
Andrew • couple • gb
10
Welcoming and clean hotel
Pros:

The breakfast was excellent..the staff were very friendly even though hotel was busy..would definitely stay again if I'm in the area ..

2026-09-10 • via Nuitee
L
Leann • couple • ae
1
Cons:

Rude horrible terrible experience i want a refund of my 400 pounds

2026-09-09 • via Nuitee
Q
Qiuqiong • couple • cn
10
2026-09-06 • via Nuitee
A
Adrianne • family_with_children • gb
10
Great value for money and very comfortable
Pros:

The twin room beds were a great size, bigger than expected.

Cons:

Some of the food was a little pricey.

2026-09-05 • via Nuitee
L
Leann • couple • ae
1
Terrible
Pros:

Nothing

I have put a complaint in and requested a refund but noone has reached out to me

Cons:

Staff was rude. Judgemental argumentative ans damn right arrogant i checked out at 9pm and drove in the dark and rain 2 hours to get back home

2026-09-05 • via Nuitee
D
David • couple • gb
8
Enjoy our stay, not sure if we would return.
Pros:

Lovely location, friendly staff good breakfast.

Cons:

Apart from the Bar prices being on the high side. For example 1 Double Bacardi and coke and 1 Double Gin and tonic £27.50.
Also the lounge bar did not have enough seating, trying to find a table inside to eat was very difficult.
Although we appreciate the time of year it was just not enough room.
Our food was average.
We ate in the restaurant which was a lovely experience but the food wasn’t as good as I would expect from a 4 star hotel.
The prawn cocktail was really not good.

2026-09-04 • via Nuitee
G
Galpert • couple • gb
8
Would go again
Pros:

Friendly spacious informal

2026-09-03 • via Nuitee
T
Terry • couple • gb
8
Good hotel with 1st class staff
Pros:

Good size room with view over car park. Clean and comfortable. Staff very helpful and polite with cheerful demeanur.
Excellent choice of breakfasat both hot and cold. Had meals at night which were most enjoyable

Cons:

Rained all day on arrival with the result that the ceiling leaked at 9pm. reported to reception who offered alternative but declined as hotel was packed with guests and a wedding party plus didn't wat to pack and unpack. No-one from hotel came to check on follwing day. That night more heavy rain happened and the ceiling was in worse state with constant dripping. Eventually a porter came with large towels to put below leak. All this was pointed out to reception on our departure but no offer of discount was offered for the inconvenience which was poor

2026-09-02 • via Nuitee
C
Christopher • couple • gb
8
2026-09-02 • via Nuitee
S
Sarah • solo_traveller • gb
9
Pros:

Friendly staff very welcoming, beautiful grounds. Clean room and lovely breakfast and bar meals.

Cons:

Small car park

2026-09-01 • via Nuitee
A
Alison • family_with_children • gb
9
Pros:

The swimming pool,sauna and jacuzzi

Cons:

The food in the bar and the breakfast the day after were not great.

2026-08-31 • via Nuitee
S
stephen • solo_traveller • gb
8
2026-08-31 • via Nuitee
H
Haden • solo_traveller • gb
8
Pros:

Loved the location, very comfortable. The breakfast was excellent lots of choice. Used the gym, pool and sauna all very good. Staff were friendly. Wouldn't hesitate in coming back

2026-08-31 • via Nuitee