Birmingham North Moor Hall Hotel BW Premier Collection

Clean environment.

Location
Ambience
Food, especially the breakfast
Spa

Lovely room and great location.

what a wonderful visit....we love visiting this Spa. This time we even tried a yoga class. The yoga instructor 'matt' was so welcoming and patient with us, we really enjoyed it. Pool was quieter than usual today which was bliss. Lovely treatment and food was as good as always. Special thanks to Harriet and our Therapist Amy. See you again soon ❤️

Afternoon tea at Moor Hall was £30 a head and, frankly, I’ve had better from a petrol station meal deal.

The sandwiches were dry, the scones could have doubled as building materials, and most of the cakes looked like they’d been waiting patiently since Tuesday. The only thing that seemed fresh was the coffee cake.

Lovely building, lovely grounds, but serving stale food and calling it afternoon tea is taking the biscuit. Unfortunately, that biscuit was probably stale too.

Very disappointing.

Hosted my sister's baby shower here in May 2026 and it was such a wonderful event! Massive thank you to Beth and Millie who looked after us and all of our guests with the utmost professionalism, kindness and positivity!! Nothing was too much for the team and every need was anticipated and catered to. The grounds here are beautiful and we can't recommend highly enough

The breakfast was good.

Great Sunday carvery lunch. Food was plentiful with many choices. Excellent choice of starters, 3 roasts plus more I think, and hot and cold sweets. Really great valuefor money. The staff were so helpful.

We stayed at Moorhall for two nights with our friends, we had two superior doubles and were really pleased with our rooms and the added touches of crisps, flavoured and sparkling water along with biscuits to have with our tea/coffee or drinking chocolate.
On arrival we ordered a light lunch and drinks and enjoyed the large comfortable deck area overlooking the beautifully maintained gardens.
In the evening we ate in the Oak room and had delicious meals with all accompaniments and piping hot. The staff were very attentive, helpful and friendly. In the mornings we ate in the other dining room and the staff here met us with a smile and welcomed us in, they organised our drinks and what we wanted ordering from the menu such as fried eggs/omelette etc. Everything was cooked perfectly and served piping hot. We chatted to the lovely ladies who served us on both days and our needs were met at all times.
We did use the spa, the pool was a great size but the jacuzzi, steam room and sauna were on the small side but all in good working order. It was spotless in all areas.
It was nice to see the hotel was staffed well in all areas as some hotels fail in this.
We have returned home today but would return to this lovely hotel in a heartbeat.
Thank you to all the amazing staff!

Beautiful country house.. interior suited mine and partners style to a t!
We are now planning on getting married at this hotel!

We booked a spa day and overnight stay with an evening meal and sadly, we were extremely disappointed. The massage we both had was terrible and the therapist didn’t know what she was doing and actually made both our backs worse! One of them belched during the treatment and think my lady fell asleep at one point! The spa facilities are extremely basic and consisted of a very large swimming pool and a tiny jacuzzi (3 people max). The steam room and sauna was also tiny and no where near enough sun loungers to accommodate all the guests. We thought we would get our robes at the spa but then to be told they can’t give us any robes and actually in our room. I asked since we were not told that and would like to put on a robe after our massages could we have one. We were refused and told to go to our room to get them. Meaning I had to put my clothes on after my oily massage which was comfortable at all. Also, I have never ever been to a spa day where you can use the facilities from 10am. I was told you couldn’t use them until 3pm. This is ludicrous and never experienced this before and been on many spa packages. The evening meal was pleasant but both of our dishes didn’t come with the accompanying sauce, so was bone dry. We of course asked for the sauce and the staff rectified. The hotel grounds are stunning and did enjoy sitting outside having a drink. We booked here as slightly more expensive than all the other spas and thought this would be special. Sadly it wasn’t and if you are looking for an amazing spa and massage experience, avoid at all cost!

Have booked, money taken and no confirmation of the booking. Tried to raise this with the chat function on their website (AI) and was told someone would be in touch. No response. I have called the hotel twice and both times been on hold for over 10 minutes and been unable to get through