Moor Hall Hotel & Spa

Hotels
BW Premier Collection
8.4 (1160 reviews)
Moor Hall Drive, Four Oaks , Sutton Coldfield , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent food selection
Friendly staff
Cons:
Cleanliness issues in the bathroom
Pool area felt small

Categories

Cleanliness
7.86
There was no loo brush and needed to flush the loo 2-3 times.
Service
8.83
The staff were very friendly & helpful. Particular credit to Georgia in the Oak Restaurant who was an excellent server.
Location
8.37
Standard quality for this hotel tier.
Room Quality
8.32
Standard quality for this hotel tier.
Amenities
8.35
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Value for Money
8.31
Standard quality for this hotel tier.
Food and Beverage
8.86
The food was excellent and beautifully presented with a large selection.
Overall Experience
8.33
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:33

Property Description

Tranquil Countryside Retreat

Luxurious Spa and Fitness Facilities
The hotel boasts a spa, gym, indoor swimming pool, sauna, and spa bath, providing guests with a pampering and rejuvenating experience. With modern gym equipment, aerobics room, and beauty treatment rooms, relaxation and wellness are easily accessible during your stay.

Diverse Dining Options
Indulge in fine dining at The Oak Room, savor carvery-style meals at the Country Kitchen, or opt for a more laid-back experience at the Lounge Bar and Terrace. From sandwiches to pizzas, the hotel offers a variety of culinary delights to suit every palate.

Ready to escape to a serene oasis of comfort and leisure? Book your stay at Moor Hall Hotel, BW Premier Collection now for a truly unforgettable experience.

Important information:

To avoid disappointment, guests are strongly advised to pre-book tables in the restaurants. Please note that the Oak Room restaurant is closed on Sunday evenings.

Leisure center access is from 15:00 on day of arrival until 11:00 on day of departure.

When booking more than 4 rooms, different policies apply. Once 4 or more rooms are booked, they become non- refundable and a 25% deposit is taken at booking stage.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 1160 reviews
Cleanliness: 7.86
Service: 8.83
Location: 8.37
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.33
B
B2954PFnataliek Family
8
Overnight treat with family
Pros:

Beautiful hotel with super friendly staff. We stayed for 1 night on a dinner, b&b rate with a couple of spa treatments for mum's birthday (they left some chocolate treats in her room which was cute). Food in the Brasserie was mixed, my tacos on the starter were a bit chewy rather than crisp and just like supermarket bought ones, but the filling was tasty. A couple of main courses weren't hot enough, so we had to send them back, but overall everyone enjoyed it. It was a bit disappointing that we couldn't explore any of the grounds, as they looked really lovely, but it was all closed for maintenance. The spa was ok, on the small side for such a large hotel, only enough room for about 6 people in the sauna and steam room, but mum said it was the best massage she's had in ages! Bedrooms were fab - spacious, clean and comfortable. Overall a lovely break.

2026-04-11 via Tripadvisor
J
Jon solo_traveller gb
10
2026-04-11 via Nuitee
C
Carol solo_traveller gb
7
Comfortable, friendly and helpful staff, especially the breakfast staff
Pros:

Lovely building. Loved the wedding venue. Room was very good, clean and spacious

Cons:

Finding it. The only way in we found was past a lot of very high end properties. It was a narrow road which made it difficult if a vehicle came in the opposite direction. If there is another way to the hotel it might be an idea to inform future guests by maybe a map?

2026-04-10 via Nuitee
M
Mrdccl Couples Staffordshire, England
10
Birthday 2 night stay for my wife and I.
Pros:

Excellent 2 night stay at Moorhall. We had a lovely room which had a hot tub in. We arrived at reception and was greeted by Julie who was an absolute delight. Very professional and attentive with all the information she gave us. The spa was good and the relaxation room was nice too. The food was amazing and the portion sizes were more than we could manage. Breakfast was excellent and delicious too. Linda and Caz were brilliant on both days and are a credit to Moor hall. Needless to say we will definitely be coming back after our experience. Thanks again

2026-04-09 via Tripadvisor
6
622dentonr Couples
10
Wonderful stay!
Pros:

We had a wonderful overnight stay at Moor Hall. The room was spacious and clean.We especially enjoyed the meal at the Oak Brassiere. Jake our waiter was exceptional brilliant and even had time to chat to us about our stay, and in turn we had a chance to find out more about him and his thoughts on certain dishes. He was attentive to our needs and very friendly. Would definitely recommend this hotel.

2026-04-08 via Tripadvisor
E
ellism285 Couples
10
Great Evening at Moor Hall
Pros:

Great evening on the terrace with a few drinks in the sunshine! Served by Jake who was really friendly and helpful!

2026-04-08 via Tripadvisor
J
John family_with_children gb
10
Pros:

Everything no

Cons:

Nothing

2026-04-08 via Nuitee
W
William couple gb
1
Dirty tired in need of renovation
Pros:

Nothing

Cons:

Everything

2026-04-08 via Nuitee
D
dianeroberts1965 Couples Birmingham, West Midlands, England
10
Just beautiful !
Pros:

Just beautiful food and experience . Very friendly and polite staff, lovely surroundings, peaceful ambience

2026-04-07 via Tripadvisor
U
Usmaan couple gb
10
2026-04-07 via Nuitee
D
Dcorsi couple gb
1
2026-04-06 via Nuitee
U
U5175RTpaulk Couples
10
Excellent value for money - great service
Pros:

Excellent stay in a excellent hotel. Booked through the hotel and got a 4 poster bedroom, £38 dinner voucher each free bottle of wine in the room and full use of the spa facilities for £204. The £38 easily included a 2 course meal of which there was plenty to choose from. The service in the oak brasserie restaurant was excellent Thank you to Elia and Ruby who served us. As it was a birthday treat it was made extra special by an addition to my dessert of a plate with happy birthday written on it.

2026-04-05 via Tripadvisor
S
S4446RKjamesa Couples
10
Great Stay 100% Recommend
Pros:

Absolutely amazing time, we had a room upgrade for a birthday and chocolates in the room which was really nice 😁
The spa was really nice to have a relax and then to top it off was the food was amazing couldn’t fault a thing but big shout out to the waitress Georgia she was really amazing and made the experience very special.
Thanks so much we will definitely be back 😁

2026-04-05 via Tripadvisor
G
Gabbycaley Couples
10
Another 10/10 stay
Pros:

We love coming here , we have been several times before and will continue to return! My husband booked a package which is so reasonable for the price, it included food for the night time which was unreal as always. We were served by Georgia who was super tentative , smiley and friendly which goes along way - thanks Georgia! We had a free room upgrade with chocolates in the room too which is such a lovely touch that you don’t often get from places! The spa was lovely and relaxing, with free testers to try too which were lush!

2026-04-05 via Tripadvisor
B
B1499LIlisam Couples
10
Great stay and exceptional restaurant
Pros:

W head a great stay at Moor Hall.
The Oak restaurant is beautiful, with great service and excellent food. We sat at a table overlooking the lovely grounds. All of the bar and restaurant staff were very good . We was served by Leah in the restaurant. She was very, polite, friendly and professional. Keep up the hard work

2026-04-05 via Tripadvisor
C
connierW7304RA Couples
10
Restaurant
Pros:

I ate in the oak restaurant and the food was incredible as well as the service. I was served by Lydia and she was a delight, very friendly, made me the best cocktail I’ve had in years. Overall 10/10 experience, definitely recommend.

2026-04-05 via Tripadvisor
F
FerdousaA Family Aylesbury Vale, Buckinghamshire, England
4
Treatment overpriced. Noises heard overnight. Would not recommend!!
Pros:

There was noise overnight which kept us up. The treatment we had was not up to standards and was over and done with before it had started. Treatment price was overpriced. Wouldn’t recommend to anyone

2026-04-04 via Tripadvisor
G
Gemma couple gb
8
Comfortable and welcoming.
Pros:

The staff were very welcoming and friendly. The room was very cold when we arrived but we were able to turn the radiator on, but overall we prefer sleeping in a cold room. It was clean and the food was very nice.

2026-04-03 via Nuitee
M
Michael solo_traveller gb
8
Breakfast mediocre if that but staff brilliant
2026-04-02 via Nuitee
I
I8372EYjoj Family
10
Lovely afternoon tea
Pros:

I took my mum for an afternoon tea. The food was lovely - she only eats very plain food and they changed the sandwiches for her with no problem. The cakes were delicious and very fresh. Service was great - very attentive but not intrusive. We were put in the snug as there were a couple of wakes booked in the restaurants- this was a lovely, cosy room and very quiet. Would definitely recommend.

2026-04-01 via Tripadvisor