Birmingham North Moor Hall Hotel BW Premier Collection

Hotels
BW Premier Collection
8.4 (1289 reviews)
Moor Hall Drive, Four Oaks , Sutton Coldfield , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent food selection
Friendly staff
Cons:
Cleanliness issues in the bathroom
Pool area felt small

Categories

Cleanliness
7.86
There was no loo brush and needed to flush the loo 2-3 times.
Service
8.83
The staff were very friendly & helpful. Particular credit to Georgia in the Oak Restaurant who was an excellent server.
Location
8.37
Standard quality for this hotel tier.
Room Quality
8.32
Standard quality for this hotel tier.
Amenities
8.35
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Value for Money
8.31
Standard quality for this hotel tier.
Food and Beverage
8.86
The food was excellent and beautifully presented with a large selection.
Overall Experience
8.33
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:33

Property Description

Tranquil Countryside Retreat

Luxurious Spa and Fitness Facilities
The hotel boasts a spa, gym, indoor swimming pool, sauna, and spa bath, providing guests with a pampering and rejuvenating experience. With modern gym equipment, aerobics room, and beauty treatment rooms, relaxation and wellness are easily accessible during your stay.

Diverse Dining Options
Indulge in fine dining at The Oak Room, savor carvery-style meals at the Country Kitchen, or opt for a more laid-back experience at the Lounge Bar and Terrace. From sandwiches to pizzas, the hotel offers a variety of culinary delights to suit every palate.

Ready to escape to a serene oasis of comfort and leisure? Book your stay at Moor Hall Hotel, BW Premier Collection now for a truly unforgettable experience.

Important information:

To avoid disappointment, guests are strongly advised to pre-book tables in the restaurants. Please note that the Oak Room restaurant is closed on Sunday evenings.

Leisure center access is from 15:00 on day of arrival until 11:00 on day of departure.

When booking more than 4 rooms, different policies apply. Once 4 or more rooms are booked, they become non- refundable and a 25% deposit is taken at booking stage.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 1289 reviews
Cleanliness: 7.86
Service: 8.83
Location: 8.37
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.33
C
C4565MFterrys Couples Coventry, West Midlands, England
10
Romantic evening in
Pros:

We used a wowcher to book dinner and bed and breakfast.
The evening went well from arrival atthe Oak Room resturant and being shown to our table to climbing the stairs* to our room *literally- there is no lift!)
Service was attentive without being intrusive.
We had the olives and chicken wings as starters. The sole dish for main which was beautiful, and fruit platter desert. We both had wine, my partner the Zinfadel Rose and me the, Pino Girgio, White
We had coffee after. Our "wowcher" covered the food, and a modest extra covered the drinks.

Would definitely recommend and would dine there again if invited

2026-07-27 via Tripadvisor
W
W8811TEstephenl Friends getaway
10
Good choice on the menu
Pros:

Booked for an evening meal in The Oak Room Brasserie with friends for our wedding anniversary.
Good choice on the menu, food was excellent as usual and the staff helpful, pleasant and efficient with their service.
Will certainly book again.

2026-07-27 via Tripadvisor
D
Daniel solo_traveller gb
5
Pros:

Ok

Cons:

Ok

2026-07-25 via Nuitee
J
Joanne family_with_children gb
6
Disappointed with the stay but a beautiful place to hold a prom for students
Pros:

The location and grounds of the hotel were very nice and the entrance looks lovely as you drove up to it.

Cons:

Unfortunately, our stay was disappointing for several reasons.

Although it was a very hot day and evening, none of the rooms we booked had air conditioning. The rooms became extremely hot, and despite opening the windows as much as possible, there was very little airflow, making them quite uncomfortable.

As a disabled guest, who had given the hotel prior notice of my accessibility issues, I also found the accessibility incredibly poor. There were no ground-floor twin rooms available when we arrived at 12:30pm, so we were allocated a first-floor room. Unfortunately, there was no lift, only several flights of stairs, which made accessing our room difficult and inconvenient.

We had also booked dinner at the Oak Restaurant in advance. We were required to pay a deposit and pre-order our meals, so it was very disappointing to arrive and be told that some of the dishes we had already selected were unavailable. It seemed strange to ask guests to choose and pay in advance if those choices could not be guaranteed.

The most concerning issue occurred at checkout. We paid our bill at reception using Apple Pay on the card machine, but the hotel also attempted to take payment using the card originally used to make the booking, resulting in a duplicate charge of over £200 being placed on our account. We were told the pending transaction would automatically be released within around 10 days, but we couldn’t understand how this had happened when the bill had already been paid in person. After making a complaint and contacting both our bank and the hotel’s accounts manager, the duplicate payment was finally released after four days. While the issue was eventually resolved, it caused unnecessary stress and inconvenience.

Overall, there were several avoidable issues during our stay that significantly affected our experience.

2026-07-25 via Nuitee
S
SCOTT solo_traveller gb
8
2026-07-25 via Nuitee
3
371kareng Couples Birmingham, West Midlands, England
10
Perfect surprise birthday get away
Pros:

The location was perfect only 20 minutes away but it felt like you were in middle of nowhere. Our room wax lovely and queit with 4 poster bed and everything you could need, clean, ground floor. If I had one negative and that is just a personal choice the bed was too soft for me but it did not detract anything from our stay. We had rest before exploring, calm and peaceful. There was chocolates in room as it was my husbands 70th surprise birthday present. We used the pool, gym and facilities. I chilled by the pool reading and we walked in the grounds and found the sunken garden and finished off having superb meal in the brasserie restaurant. Food was perfect and service received from Jake and team was brilliant. It was calm, relaxing and great service all round. Would highly recommend and not overly expensive. Breakfast was also good, plenty of choice and great service.

Overall we had a really enjoyable stay, the hotel is extremely clean, well maintained all the staff were friendly and helpful, we would definitely return and plan to do so in the future. We both agreed that we felt totally relaxed by our experience and of course the weather helped. Once we arrived everything we needed was on ground floor and easy to access.

2026-07-24 via Tripadvisor
N
Naoki couple us
4
In need of renovations
Pros:

Overall, decent, especially given the dearth of choices in the area. Staff were pleasant.

Cons:

Quite dated and basic, but worst of all, no aircon - given increasing prevalence of heatwaves amid climate change, it’s time to start investing; fan helped but wasn’t adequate. Rooms lack a refrigerator; staff did quickly provide us one upon request. It’s a destination for golfers, but otherwise isolated.

2026-07-24 via Nuitee
S
Simoncarerbolton Couples The Royal Town of Sutton Coldfield, West Midlands, England
10
The best hotel in the world!!
Pros:

My wife and I have just returned from a 4 night stay. The room , the gardens, the spa, the food and best of all, the Staff. Absolutely fantastic. Quality throughout, staff are amazing. Service impeccable! Vegan food for both of us no trouble. Unfortunately, no slimming drugs provided to help us shed the many lbs gained!!!! Vegan breakfast, oh my goodness. Best we've had after being vegan for 23 years. We were very sad to leave , but it gives us a focus to save to return. Thank you, thank you, thank you for everything. People spend mega money going abroad to what they think are fancy hotels. All that is just glitter. Scratch the surface of Moorhall and all you find is lovely quality, all the way through not just for show. Do yourself a favour and a make visit. Cant thank you enough, you made my wife's birthday xxx

2026-07-22 via Tripadvisor
K
Karen solo_traveller gb
10
2026-07-19 via Nuitee
S
Sunshine541657 Family The Royal Town of Sutton Coldfield, West Midlands, England
10
bar review
Pros:

We were served at the bar by, Jake, Libby, Rose and Leah, and all four provided amazing service and were extremely personable. I really enjoyed my experience here. These staff are a huge credit to the team!!

2026-07-18 via Tripadvisor
G
G8819NEjanw Couples
10
Anniversary Afternoon Tea
Pros:

We went to Moor Hall for Afternoon Tea to celebrate our wedding anniversary. I am coeliac so required gluten free.
Service and food and drink were excellent as always. The staff were very helpful with my request to change one of the sandwich fillings, and the prosecco was lovely.
A very enjoyable way to celebrate 47 years of marriage.

2026-07-17 via Tripadvisor
A
andyfW7276XC Couples Tamworth, Staffordshire, England
10
Country Kitchen Carvery
Pros:

When staying at Moor Hall for the weekend we always book a Sunday Dinner in the Country Kitchen as we both like a Carvery.
The staff were all very friendly and the service was very good as usual.
Comes highly recommended 👌

2026-07-14 via Tripadvisor
P
Philip solo_traveller gb
5
Need to up their game for such a prestigious hotel
Pros:

Hotel is in a beautiful setting and the building is lovely. Public areas and facilities are impressive.

Cons:

For the price I paid and the number of stars ('Premier Collection'), I expected better. The rooms are OK but they feel 'tired' and are probably overdue refurbishment. There was no air conditioning, although a fan was provided. The window catch didn't work so I struggled to open the window (room was unbearably hot) and then I couldn't secure it again! Being by a flat roof, this was a security concern. Cleanliness of the room was fair but superficial - I was not impressed by having to unblock the shower trap and get the shower thermostat working properly.

2026-07-14 via Nuitee
S
skeats73 Family The Royal Town of Sutton Coldfield, West Midlands, England
10
Fabulous Country Kitchen Carvery Lunch
Pros:

Please note that this review is for the carvery at the Country Kitchen restaurant only because it was my first experience. I have long been a visitor of the Bar 1905 at Moor Hall which is a disaster in terms of service (90% of the time there is no-one behind the bar to serve).
The Country Kitchen experience however was amazing. Very reasonably priced 3-course carvery, all cooked to perfection, with a lovely salad bar to start and a buffet of desserts. I am gluten free and the staff were exceptional, telling me everything I couldn't have which is actually very helpful. When it came to the puddings, none of them were gluten free so they provided an alternative which was fabulous. The lovely chef carving the meat was so friendly and helpful, he deserves special mention.
All in all a lovely Sunday roast (which I was not looking forward to because the weather was so warm) and we will be back! Thank you.

2026-07-13 via Tripadvisor
X
X6285MTbb Family
10
Lovely experience
Pros:

Lovely atmosphere, afternoon tea was nice with a relaxing stroll after through their grounds, staff were very attentive and polite

2026-07-13 via Tripadvisor
D
D9127GPagnesr Couples
10
Amazing
Pros:

Such a beautiful and great place. All staff very friendly and welcoming.
Food in the restaurant 1st class!

2026-07-13 via Tripadvisor
8
80oc Couples
10
Birthday treat
Pros:

This was booked as a surprise birthday from my partner. A picturesque view and the staff and facilities could not be faulted. Possibly needs air conditioning in these hot times but there was a fan provided in the room. The staff were friendly, professional and welcoming, would definitely recommend and would stay again. Thank you

2026-07-13 via Tripadvisor
D
Deeley couple gb
3
The price of the stay did not reflect what we expected from a four star hotel
Pros:

Car charging and location

Cons:

The environment was not conducive to a Hotel with Spa facilities and should have been calming and relaxing
No air conditioning in the room or the breakfast area
A walk-in shower would have been more suitable in a cramped area and the toilet was difficult to access because it was behind the bathroom door. The tiling and grouting under the sink area was not up to standard
It was difficult to get a parking space and was tight when manoeuvring the car into a space
The food provided was basic and choices were limited

2026-07-13 via Nuitee
T
Tracy solo_traveller gb
10
2026-07-13 via Nuitee
J
James solo_traveller gb
10
2026-07-13 via Nuitee