Best Western Heath Court Hotel

Hotels
•
Best Western
8.4 (1063 reviews)
Moulton Road , Newmarket , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Great location
Cons:
High extra charges for additional services
WiFi issues
Room temperature control problems

Categories

Cleanliness
8.01
Several reviews mention cleanliness positively, but some issues with heating and WiFi indicate that it's not top-tier.
Service
8.98
Multiple reviews highlighted excellent service from staff, indicating a high level of professionalism and friendliness.
Location
8.52
Reviews consistently mention great location and easy access to amenities.
Room Quality
7.97
Rooms received mixed feedback on comfort and temperature control, affecting overall perception.
Amenities
8.5
Amenities were generally satisfactory, but some guests noted that certain features fell short.
Value for Money
8.36
Overall value perceived positively but some mention of additional costs affecting this aspect.
Food and Beverage
8.51
Breakfast received high praise, contributing positively to the overall experience.
Overall Experience
8.38
General sentiment was positive, with minor issues noted affecting the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:01

Property Description

Luxurious Accommodation
Experience comfort and convenience at the privately owned Best Western Heath Court Hotel. Each room is equipped with free fibre-optic Wi-Fi, Freeview TV, and air conditioning for a relaxing stay. Enjoy complimentary toiletries in every bathroom, ensuring a pampering experience during your visit.

Dining Excellence
Indulge in a wide array of delectable dishes at the hotel's restaurant, catering to all tastes. For a more casual setting, Tipsters Bar offers a charming patio where you can savor a drink or meal outdoors. Whether you're a food enthusiast or just looking to unwind, our dining options are sure to impress.

Prime Location
Situated just 350 yards from Newmarket's vibrant center and a short drive from the renowned racecourses, Best Western Heath Court Hotel offers the perfect blend of tranquility and excitement. Don't miss the chance to witness horses training daily at the nearby Newmarket Gallops.

Book now for an unforgettable stay at Best Western Heath Court Hotel.

Important information:

When booking a room without breakfast, this can be added by prior arrangement at a surcharge.

When booking 6 rooms or more, different policies and additional supplements will apply.

Please note that for your comfort and safety, guests are invited to tailor their housekeeping services to suit their needs. Guest bedrooms will only be serviced on request. To arrange this please call Reception. Additional amenities such as linens and toiletries are available upon request and will be available for collection from Reception or delivered in protective packaging and placed at the guest room door.

The hotel restaurant will close every Monday for lunch from the 29th August 2022 (no end date).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.4
Based on 1063 reviews
Cleanliness: 8.01
Service: 8.98
Location: 8.52
Room Quality: 7.97
Amenities: 8.5
Value for Money: 8.36
Food and Beverage: 8.51
Overall Experience: 8.38
A
Antoinette • extended_group • de
10
Fantastic Hotel. Amazing price & location.
Pros:

I loved being next to all the horses! Huge bathroom with a fabulous tub. My bed was very comfy & my morning walk was peaceful & beautiful. It's right on the edge of town. Great location.

Cons:

More horses LOL. Not their fault, it rained while we were there. The windows are a little dated, but kept the cold & rain out.

2026-02-13 • via Nuitee
S
Sebastian • family_with_children • pl
10
2026-02-09 • via Nuitee
C
Christine • solo_traveller • gb
7
Decent hotel in a very convenient location.
Pros:

The location was very convenient for me - close to town and not too far to walk from the railway station. The room was fine and had all needed for an overnight stay and the bed was comfortable.

Cons:

I didn't like the air-con heating system. It was noisy and quite stuffy when it was on but without it the room was extremely cold. I had to fold the double duvet in half to keep me warm enough to sleep without the heating on. Maybe I didn't use the air-con unit properly and some instructions might have helped.

2026-01-31 • via Nuitee
R
Rachel • solo_traveller • gb
9
Had a complimentary room upgrade to king size which was a really lovely treat - excellent staff, ver
Pros:

Had a complimentary room upgrade to king size which was a really lovely treat - excellent staff, very friendly. Thank you.

2026-01-26 • via Nuitee
U
U4680WBstaceyg • Business
10
Fantastic
Pros:

I have been staying here for nearly 1 year now and have been made to feel so welcome
Adrian and Josh have been amazing throughout my travel
Thank you all

2026-01-25 • via Tripadvisor
T
Tim • family_with_children • gb
9
2026-01-25 • via Nuitee
S
Sheehan • solo_traveller • gb
9
2026-01-25 • via Nuitee
M
Michael • solo_traveller • gb
10
Amazing and will definitely be staying here again
Pros:

Perfectly situated to town and the rooms were clean and comfortable
The food was exceptional
Staff were so friendly and helpful

2026-01-20 • via Nuitee
M
mark • solo_traveller • gb
9
Very happy with everything and would definitely go back
Pros:

Did not have breakfast

Cons:

No issues thanks

2026-01-19 • via Nuitee
J
John • solo_traveller • gb
9
Enjoyed my stay and would recommend it.
Pros:

The location of the hotel was ideal for the town and the gallops if you are interested in horses.. The breakfast was excellent with several options available The bedrooms was adequate and the bed was comfortable.

Cons:

The air conditioning in the room made it feel cold at times until you found out how to adjust it.

2026-01-19 • via Nuitee
J
Jessica • couple • gb
10
2026-01-19 • via Nuitee
T
Taylor • couple • gb
5
Poor organisation my staff
Pros:

Near town

Cons:

Staff trying to charge £132 for 8 breakfasts when we already paid for the one morning breakfast for 2 people

2026-01-19 • via Nuitee
C
Charles • solo_traveller • gb
10
Pros:

Amazing carpets, friendly staff, sup[erb breakfast

Cons:

It was a shame to leave :-)

2026-01-19 • via Nuitee
P
Pawel • solo_traveller • gb
7
Cons:

Bed materace is outdated
Windows don’t open

2026-01-19 • via Nuitee
R
Russell • solo_traveller • gb
8
2026-01-19 • via Nuitee
R
Richard • couple • gb
6
2026-01-19 • via Nuitee
A
Alison • couple • gb
10
Pros:

Breakfast was excellent .

Cons:

N/A

2026-01-17 • via Nuitee
R
Rozenn • extended_group • fr
7
Pros:

Hôtel dans son jus mais pas dénué de charme

Cons:

Quelques réparations et rafraîchissements seraient les bienvenus

2026-01-16 • via Nuitee
R
Richard • extended_group • gb
8
Overall the hotel met our needs.
Pros:

Booking. Location. Bar and restaurant. Staff very helpful and friendly.

Cons:

Our room had only lukewarm water. Just warm enough for a shower. Reported to reception.

2026-01-16 • via Nuitee
D
David • couple • gb
10
As expected EXCELLENT with very friendly staff
Pros:

Excellent location.
Perfect for my passion to watch racehorses on the gallops

Cons:

N/A

2026-01-15 • via Nuitee