Best Western Heath Court Hotel

Hotels
•
Best Western
8.4 (1179 reviews)
Moulton Road , Newmarket , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Great location
Cons:
High extra charges for additional services
WiFi issues
Room temperature control problems

Categories

Cleanliness
8.01
Several reviews mention cleanliness positively, but some issues with heating and WiFi indicate that it's not top-tier.
Service
8.98
Multiple reviews highlighted excellent service from staff, indicating a high level of professionalism and friendliness.
Location
8.52
Reviews consistently mention great location and easy access to amenities.
Room Quality
7.97
Rooms received mixed feedback on comfort and temperature control, affecting overall perception.
Amenities
8.5
Amenities were generally satisfactory, but some guests noted that certain features fell short.
Value for Money
8.36
Overall value perceived positively but some mention of additional costs affecting this aspect.
Food and Beverage
8.51
Breakfast received high praise, contributing positively to the overall experience.
Overall Experience
8.38
General sentiment was positive, with minor issues noted affecting the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:01

Property Description

Luxurious Accommodation
Experience comfort and convenience at the privately owned Best Western Heath Court Hotel. Each room is equipped with free fibre-optic Wi-Fi, Freeview TV, and air conditioning for a relaxing stay. Enjoy complimentary toiletries in every bathroom, ensuring a pampering experience during your visit.

Dining Excellence
Indulge in a wide array of delectable dishes at the hotel's restaurant, catering to all tastes. For a more casual setting, Tipsters Bar offers a charming patio where you can savor a drink or meal outdoors. Whether you're a food enthusiast or just looking to unwind, our dining options are sure to impress.

Prime Location
Situated just 350 yards from Newmarket's vibrant center and a short drive from the renowned racecourses, Best Western Heath Court Hotel offers the perfect blend of tranquility and excitement. Don't miss the chance to witness horses training daily at the nearby Newmarket Gallops.

Book now for an unforgettable stay at Best Western Heath Court Hotel.

Important information:

When booking a room without breakfast, this can be added by prior arrangement at a surcharge.

When booking 6 rooms or more, different policies and additional supplements will apply.

Please note that for your comfort and safety, guests are invited to tailor their housekeeping services to suit their needs. Guest bedrooms will only be serviced on request. To arrange this please call Reception. Additional amenities such as linens and toiletries are available upon request and will be available for collection from Reception or delivered in protective packaging and placed at the guest room door.

The hotel restaurant will close every Monday for lunch from the 29th August 2022 (no end date).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.4
Based on 1179 reviews
Cleanliness: 8.01
Service: 8.98
Location: 8.52
Room Quality: 7.97
Amenities: 8.5
Value for Money: 8.36
Food and Beverage: 8.51
Overall Experience: 8.38
M
Maureen • solo_traveller • gb
9
2026-07-04 • via Nuitee
K
kathleen • family_with_children • gb
6
fair but no more
Pros:

location

Cons:

bit tatty

2026-07-03 • via Nuitee
L
Lesley • solo_traveller • gb
10
Pros:

Nothing that we didn't like

2026-07-01 • via Nuitee
D
Debbie • solo_traveller • gb
9
Pros:

Very helpful friendly staff. Great location.

Cons:

There was a clanking noise on the first night, not sure what

2026-06-30 • via Nuitee
L
Lee • solo_traveller • gb
8
Pros:

Good room, comfortable, well located. Good coffee and biscuits.

Cons:

We arrived late and took a few minutes to be let in

2026-06-30 • via Nuitee
A
Alan • extended_group • gb
10
Good value
Pros:

Clean pleasant dog friendly good food

Cons:

All okay

2026-06-29 • via Nuitee
A
Archer • solo_traveller • gb
10
Pros:

Lovely room air con was great, peaceful at night, staff are lovely and go out there way for you, food was nice, we stay here quite a lot through the year

Cons:

N/A

2026-06-29 • via Nuitee
D
Derek • family_with_children • gb
3
Very over-priced, uncomfortable nights sleep with a very disappointing breakfast.
Pros:

Bed far too small - very uncomfortable nights sleep with 2 people in a small double, Bathroom very outdated with poor shower facilities. Room could also do with a fridge to keep drinks cold, especially during these very hot days.

Cons:

Breakfast very disappointing. Sausage was small, tough and just inedible. Bacon was chewy and cheap tasting - overall a poor English breakfast.

2026-06-29 • via Nuitee
S
Simon • solo_traveller • gb
8
Pleasent
Pros:

Nice breakfast, great coffee and fruit juices

Cons:

Sausage small and dry

2026-06-29 • via Nuitee
E
Emma • family_with_children • gb
1
2026-06-28 • via Nuitee
E
Evelyn • couple • gb
10
2026-06-27 • via Nuitee
S
sara • solo_traveller • ie
8
2026-06-27 • via Nuitee
L
liam • solo_traveller • gb
5
Pros:

shower was good

Cons:

no early check in..

2026-06-23 • via Nuitee
C
Charles • extended_group • gb
8
2026-06-23 • via Nuitee
I
Ian • solo_traveller • gb
9
Pros:

Secure cycle storage. Very spacious room. Very helpful staff who allowed us use of their tumble drier following a very wet days cycling.

Cons:

Nothing

2026-06-21 • via Nuitee
H
Helen • couple • gb
10
Excellent location, good parking and friendly helpful staff
Pros:

Location
Parking
Friendly helpful staff

Cons:

No hand soap provided by the sink in the bathroom of a suite.
This was rectified once I had visited reception
Slightly dated decor

2026-06-21 • via Nuitee
L
Louise • couple • gb
7
Overall, good - thank you.
Pros:

Comfy bed. Location close to shops and the wedding we were attending. Pleased to find there was a lift. Good breakfast, freshly cooked. Tea, coffee & biscuits in the room. Housekeeping staff very smiley, friendly and offered to help with luggage. Room very clean.

Cons:

Pillows a bit lumpy, but frankly they often are in hotels, regardless of price bracket! Windows were really dated and an unattractive feature of the room. Would have been nice to have a smile on arrival. Plenty of hot water. Shower not great so had a bath instead.

2026-06-21 • via Nuitee
S
samantha • solo_traveller • gb
10
Pros:

The hotel was lovley staff friendly breakfast amazing close to the races

Cons:

Nothing

2026-06-21 • via Nuitee
A
Ali • solo_traveller • gb
9
Excellent
Pros:

Local to work

2026-06-20 • via Nuitee
K
Kristina • solo_traveller • cz
9
Pros:

Moc příjemné slečny recepční i slečna v restauraci, čisté a pohodlné ubytování, slušná snídaně. Poloha hotelu byla skvělá, parkování v ceně. Doporučujeme.

Cons:

Matrace nebyly úplně pohodlné, ale nic hrozného.

2026-06-16 • via Nuitee