Best Western Heath Court Hotel

Hotels
Best Western
8.4 (1154 reviews)
Moulton Road , Newmarket , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Great location
Cons:
High extra charges for additional services
WiFi issues
Room temperature control problems

Categories

Cleanliness
8.01
Several reviews mention cleanliness positively, but some issues with heating and WiFi indicate that it's not top-tier.
Service
8.98
Multiple reviews highlighted excellent service from staff, indicating a high level of professionalism and friendliness.
Location
8.52
Reviews consistently mention great location and easy access to amenities.
Room Quality
7.97
Rooms received mixed feedback on comfort and temperature control, affecting overall perception.
Amenities
8.5
Amenities were generally satisfactory, but some guests noted that certain features fell short.
Value for Money
8.36
Overall value perceived positively but some mention of additional costs affecting this aspect.
Food and Beverage
8.51
Breakfast received high praise, contributing positively to the overall experience.
Overall Experience
8.38
General sentiment was positive, with minor issues noted affecting the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:01

Property Description

Luxurious Accommodation
Experience comfort and convenience at the privately owned Best Western Heath Court Hotel. Each room is equipped with free fibre-optic Wi-Fi, Freeview TV, and air conditioning for a relaxing stay. Enjoy complimentary toiletries in every bathroom, ensuring a pampering experience during your visit.

Dining Excellence
Indulge in a wide array of delectable dishes at the hotel's restaurant, catering to all tastes. For a more casual setting, Tipsters Bar offers a charming patio where you can savor a drink or meal outdoors. Whether you're a food enthusiast or just looking to unwind, our dining options are sure to impress.

Prime Location
Situated just 350 yards from Newmarket's vibrant center and a short drive from the renowned racecourses, Best Western Heath Court Hotel offers the perfect blend of tranquility and excitement. Don't miss the chance to witness horses training daily at the nearby Newmarket Gallops.

Book now for an unforgettable stay at Best Western Heath Court Hotel.

Important information:

When booking a room without breakfast, this can be added by prior arrangement at a surcharge.

When booking 6 rooms or more, different policies and additional supplements will apply.

Please note that for your comfort and safety, guests are invited to tailor their housekeeping services to suit their needs. Guest bedrooms will only be serviced on request. To arrange this please call Reception. Additional amenities such as linens and toiletries are available upon request and will be available for collection from Reception or delivered in protective packaging and placed at the guest room door.

The hotel restaurant will close every Monday for lunch from the 29th August 2022 (no end date).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.4
Based on 1154 reviews
Cleanliness: 8.01
Service: 8.98
Location: 8.52
Room Quality: 7.97
Amenities: 8.5
Value for Money: 8.36
Food and Beverage: 8.51
Overall Experience: 8.38
R
Rebecca extended_group gb
10
2026-06-06 via Nuitee
A
Archer solo_traveller gb
10
2026-06-06 via Nuitee
N
Nicola solo_traveller gb
5
Cons:

The room are to small not good lighting really dark

2026-06-02 via Nuitee
A
Akiko solo_traveller gb
8
Excellent location with even better staff
Pros:

Staff at the property are always friendly and super down to earth and happy to help.

Cons:

Not the newest of hotel so expect sign on age

2026-05-31 via Nuitee
S
Shane couple gb
10
2026-05-31 via Nuitee
S
Shane couple gb
9
2026-05-31 via Nuitee
S
Stephen couple gb
10
Pros:

Great location and friendly staff

2026-05-30 via Nuitee
A
Ana solo_traveller pt
7
2026-05-30 via Nuitee
M
Marianne couple gb
8
2026-05-30 via Nuitee
J
Jennifer couple gb
10
Great stay, would definitely book here again next time I am in the area
Pros:

Very clean
Very comfy beds
Great location, 5 minute walk from the shops/pubs
Has air con!!

2026-05-28 via Nuitee
C
Chris solo_traveller gb
5
You get what you pay for
Pros:

Staff were welcoming and cheerful. Excellent location for town centre / Warren Hill.

Cons:

The duvet was 'lumpy'. The Bathroom had no blinds and was overlooked so had to leave lights off when in use.

2026-05-27 via Nuitee
L
Luigi solo_traveller gb
10
Pros:

All good

Cons:

Nothing to dislike

2026-05-26 via Nuitee
C
Caron couple gb
8
Had lovely relaxing weekend here
Pros:

Convenient location for what we wanted.
Nice Hotel.

Cons:

N/a

2026-05-24 via Nuitee
S
Susanne couple gb
8
Pros:

Location

2026-05-21 via Nuitee
T
Timothy solo_traveller gb
8
2026-05-21 via Nuitee
C
chris solo_traveller gb
9
Pros:

Nice friendly staff and very helpful

Cons:

Thought the breakfast a bit expensive

2026-05-17 via Nuitee
G
Graham solo_traveller gb
10
Short stay
Pros:

Very helpful staff, lovely hotel and excellent breakfast

Cons:

No areas of concern identified

2026-05-17 via Nuitee
M
Matt solo_traveller gb
8
Nice no-nonsense hotel in central location
Pros:

Good location, clean room and friendly staff.

Cons:

Receptionist could have been more clued-up/able to help with my enquiry about gluten-free breakfast options.

2026-05-15 via Nuitee
D
Deborah extended_group gb
7
Yes it’s ok staff friendly and parking good didn’t spend time at hotel just to sleep
Pros:

Rooms were ok I think for price breakfast should be included then it would be good value

Cons:

Never had rooms close together which we booked last year

2026-05-14 via Nuitee
J
jasonsI5317SK Family
2
Good location but terrible stay!
Pros:

Warm welcome at reception but from there it was a terrible experience.

Rude staff, poor quality food and poor value for money (stay and food).

It’s conveniently placed but that’s it.

2026-05-12 via Tripadvisor