Best Western New Kent Hotel

Hotels
Best Western
7.7 (1902 reviews)
127 Osborne Road, Jesmond , Newcastle upon Tyne , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Location
Food Quality
Service
Cleanliness
Cons:
Room Size
Noise
Parking Issues

Categories

Cleanliness
6.66
Mixed reviews regarding cleanliness; mention of strange smells in corridors and creaky floorboards.
Service
8.13
Staff were generally described as friendly and helpful.
Location
8.67
Location praised for being great and convenient.
Room Quality
6.62
Mentioned issues with outdated decor, creaky floorboards, and small room size.
Amenities
7.15
Limited amenities available; issues with parking raised.
Value for Money
8.11
Good for the price with generally favorable mentions regarding value.
Food and Beverage
8.66
Food described as amazing and very reasonable.
Overall Experience
7.63
Overall positive experience with some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:57

Property Description

Warm Geordie Hospitality
Experience the renowned Geordie hospitality at our privately owned family hotel, just minutes from the city centre. Enjoy the personal touch that sets us apart.

Consistent Reputation
Established for 20 years, we pride ourselves on offering good food and friendly service. Our warm and congenial atmosphere will make you feel right at home.

Convenient Location
While located in a quiet suburban area, we offer easy access to the Metro Centre and Newcastle Airport. Explore the city or catch a flight with ease.

Book now to experience our warm hospitality, consistent service, and convenient location for yourself!

Important information:

A credit card is necessary to confirm the reservation.

Please note that group reservations of 10 people or more require a deposit of GBP 20 per person that is nonrefundable.

When booking 6 rooms or more, different policies and additional supplements will apply.

This property cannot accommodate stag/hen parties.

There is no elevator at this property.

Free parking is available but with limited availability!

A credit card is necessary to confirm the reservation. When booking 6 rooms or more, different policies and additional supplements will apply. This property cannot accommodate stag/hen parties. There is no elevator at this property. Free parking is available but with limited availability !Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

7.7
Based on 1902 reviews
Cleanliness: 6.66
Service: 8.13
Location: 8.67
Room Quality: 6.62
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 7.63
K
Karen extended_group gb
7
It was ok for the purpose of my stay
Pros:

Reception and restaurant staff

Cons:

Room, needs updating, especially bathroom, needs more powerful shower

2026-08-29 via Nuitee
M
Maria solo_traveller es
7
2026-08-28 via Nuitee
S
Sihyun family_with_children kr
10
2026-08-28 via Nuitee
T
Tessa solo_traveller gb
7
A great welcome and ideal location for Jesmond
Pros:

Stayed many times and always very happy with the hotel would be good if they had more parking

Cons:

Nothing

2026-08-28 via Nuitee
G
Gaby solo_traveller gb
7
Pros:

The location in Jesmond near the Metro.

Cons:

The decor needs a refresh, especially the bathroom.

2026-08-27 via Nuitee
A
Andrew extended_group gb
9
Perfect location for a short break in Newcastle
Pros:

Really good service, comfortable rooms, a top restaurant next door and a lovely breakfast.

2026-08-26 via Nuitee
C
cheryl solo_traveller gb
7
Pros:

Lovely lady on reception and easy check in.

Cons:

The TV didn't work.

2026-08-24 via Nuitee
E
Emma couple ca
6
2026-08-21 via Nuitee
C
Caddie solo_traveller gb
10
2026-08-19 via Nuitee
M
Matthew couple gb
7
2026-08-18 via Nuitee
A
Alan couple gb
9
2026-08-16 via Nuitee
I
Imogen solo_traveller gb
9
Private, and quiet had everything I needed
Pros:

Private and car parking

Cons:

Nothing

2026-08-15 via Nuitee
E
Eric solo_traveller fr
8
2026-08-15 via Nuitee
C
Craig solo_traveller gb
6
Great value for money
Pros:

Location

Cons:

Nothing

2026-08-14 via Nuitee
A
Auriol solo_traveller gb
10
2026-08-14 via Nuitee
P
Patricia solo_traveller gb
8
2026-08-14 via Nuitee
D
Dominic solo_traveller gb
8
2026-08-13 via Nuitee
E
Evan solo_traveller ie
9
Great value for money with high quality breakfast
Pros:

Lovely breakfast and the lady on reception and serving breakfast was so lovely.

2026-08-13 via Nuitee
B
Bobby Kwok family_with_children au
10
Great for short stays
Pros:

Great location

2026-08-11 via Nuitee
S
Stewart solo_traveller ca
7
2026-08-11 via Nuitee