Best Western New Kent Hotel

Hotels
Best Western
7.7 (1676 reviews)
127 Osborne Road, Jesmond , Newcastle upon Tyne , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Safety deposit box
Fax/photocopying
Non-smoking throughout
Kid meals
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Food Quality
Service
Cleanliness
Cons:
Room Size
Noise
Parking Issues

Categories

Cleanliness
6.66
Mixed reviews regarding cleanliness; mention of strange smells in corridors and creaky floorboards.
Service
8.13
Staff were generally described as friendly and helpful.
Location
8.67
Location praised for being great and convenient.
Room Quality
6.62
Mentioned issues with outdated decor, creaky floorboards, and small room size.
Amenities
7.15
Limited amenities available; issues with parking raised.
Value for Money
8.11
Good for the price with generally favorable mentions regarding value.
Food and Beverage
8.66
Food described as amazing and very reasonable.
Overall Experience
7.63
Overall positive experience with some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:57

Property Description

Warm Geordie Hospitality
Experience the renowned Geordie hospitality at our privately owned family hotel, just minutes from the city centre. Enjoy the personal touch that sets us apart.

Consistent Reputation
Established for 20 years, we pride ourselves on offering good food and friendly service. Our warm and congenial atmosphere will make you feel right at home.

Convenient Location
While located in a quiet suburban area, we offer easy access to the Metro Centre and Newcastle Airport. Explore the city or catch a flight with ease.

Book now to experience our warm hospitality, consistent service, and convenient location for yourself!

Important information:

A credit card is necessary to confirm the reservation.

Please note that group reservations of 10 people or more require a deposit of GBP 20 per person that is nonrefundable.

When booking 6 rooms or more, different policies and additional supplements will apply.

This property cannot accommodate stag/hen parties.

There is no elevator at this property.

Free parking is available but with limited availability!

A credit card is necessary to confirm the reservation. When booking 6 rooms or more, different policies and additional supplements will apply. This property cannot accommodate stag/hen parties. There is no elevator at this property. Free parking is available but with limited availability !Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1676 reviews
Cleanliness: 6.66
Service: 8.13
Location: 8.67
Room Quality: 6.62
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 7.63
S
Stuart solo_traveller gb
8
Really good value for money hotel in Jesmond, clean, comfy bed, quiet room, lovely breakfast. The Greek chap (sorry didn
Pros:

Clean, quiet room. Lovely breakfast, great value for money.

Cons:

Nothing

2026-02-14 via Nuitee
N
Nirmal solo_traveller gb
5
Tired hotel, wouldn’t stay again.
Pros:

Indian restaurant was great. Good service and creative menu.

Cons:

Nothing.

2026-02-13 via Nuitee
N
Nicholas family_with_children gb
8
2026-02-12 via Nuitee
B
Bill 9x family_with_children gb
8
Overnight stay in Jesmond
Pros:

Friendly informative welcome checking in,room was clean warm and comfortable with a lovely view from the window. Also enjoyed a baby meal in the Indian restaurant within the hotel.

Cons:

Slightly too many spicey Indian aromas on the first floor . I would definitely stay Here again though 👍

2026-02-11 via Nuitee
M
Michael couple gb
7
2026-02-10 via Nuitee
N
Neil couple gb
6
Would definitely not stay again
Pros:

Nothing really us no parking no photos off the parking floor boards was horrendous every movement you could hear the tv was too small bad location at the top off the ceiling staff was not very friendly

Cons:

Nothing

2026-02-09 via Nuitee
H
helen solo_traveller gb
6
2026-02-08 via Nuitee
C
carl solo_traveller gb
8
Hadn't stayed there for years. Owner said "Welcome back" when I checked in.
Pros:

Everything. Breakfast exceptional.

2026-02-08 via Nuitee
P
Peggy solo_traveller nl
9
Cosy place in quiet area of Newcastle, but close to shops, restaurants . Nice walks near river
Pros:

Cosy, Nice view on the Church, modern bathroom

Cons:

Television screen a bit old

2026-01-30 via Nuitee
R
Rachel couple gb
8
worth staying in for a city centre break
Pros:

Lovely location free parking warm clean and very comfortable bed, 20 min walk to city centre. parking is limited we arrived at 2pm and got a space.

2026-01-30 via Nuitee
B
Benjamin solo_traveller gb
7
2026-01-29 via Nuitee
T
Tamsin extended_group gb
8
Lovely quick stay.
Pros:

It was close to our location, we were leaving so early we didn't have breakfast, the room was very clean, the bathroom was more modern than the rest of the room but it was comfortable and all of us were very happy. The moment we got out of the car we could smell some amazing Indian food being cooked. When we got round to the front we found out it was in the hotel, can't wait to go back next year and eat there (we already had a table booked elsewhere).

Cons:

The halls were a bit dated and carpet was thinning compared to the bar and bathrooms. The receptionist (who also served us drinks) was lovely and polite, however there was another guy who was stocking the bar and was a bit abrupt in taking over from the guy serving us to ask for one of our IDs (she did get her ID and was over 18). Just felt it could have been handled better, quietly asked the guy serving us to make sure he asked for ID or he could have said 'hello' to us first and then asked with a hint of a smile.

2026-01-29 via Nuitee
D
David solo_traveller gb
10
Thank you for a peaceful comfortable stay
Pros:

Everything. Very nice place to stay.

2026-01-27 via Nuitee
B
Bowers solo_traveller gb
8
2026-01-25 via Nuitee
S
susan couple gb
9
Friendly welcome, comfortable room and great breakfast
Pros:

The breakfast was really good, so much choice and in a lovely setting

Cons:

I can’t really fault the place, we’ve stayed there three times now and would definitely book it again

2026-01-25 via Nuitee
M
Millie extended_group gb
10
Pros:

It was a lovely place to stay, the staff were helpful and friendly, very clean and perfect size

2026-01-20 via Nuitee
D
Daisie couple gb
8
2026-01-20 via Nuitee
B
Brenda couple gb
7
2026-01-20 via Nuitee
W
Winskill solo_traveller gb
6
Did what was needed but due to music from restaurant downstairs I didn’t stay the 2nd night
Pros:

Location very near hospital

Cons:

Bit tired and dated. Very loud from restaurant under my room

2026-01-20 via Nuitee
K
Katie solo_traveller gb
8
My third stay - ideal for my needs, visiting family and very near West Jesmond shops and eateries.
2026-01-20 via Nuitee