Best Western New Kent Hotel

Hotels
•
Best Western
7.7 (1725 reviews)
127 Osborne Road, Jesmond , Newcastle upon Tyne , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Safety deposit box
Fax/photocopying
Non-smoking throughout
Kid meals
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Food Quality
Service
Cleanliness
Cons:
Room Size
Noise
Parking Issues

Categories

Cleanliness
6.66
Mixed reviews regarding cleanliness; mention of strange smells in corridors and creaky floorboards.
Service
8.13
Staff were generally described as friendly and helpful.
Location
8.67
Location praised for being great and convenient.
Room Quality
6.62
Mentioned issues with outdated decor, creaky floorboards, and small room size.
Amenities
7.15
Limited amenities available; issues with parking raised.
Value for Money
8.11
Good for the price with generally favorable mentions regarding value.
Food and Beverage
8.66
Food described as amazing and very reasonable.
Overall Experience
7.63
Overall positive experience with some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:57

Property Description

Warm Geordie Hospitality
Experience the renowned Geordie hospitality at our privately owned family hotel, just minutes from the city centre. Enjoy the personal touch that sets us apart.

Consistent Reputation
Established for 20 years, we pride ourselves on offering good food and friendly service. Our warm and congenial atmosphere will make you feel right at home.

Convenient Location
While located in a quiet suburban area, we offer easy access to the Metro Centre and Newcastle Airport. Explore the city or catch a flight with ease.

Book now to experience our warm hospitality, consistent service, and convenient location for yourself!

Important information:

A credit card is necessary to confirm the reservation.

Please note that group reservations of 10 people or more require a deposit of GBP 20 per person that is nonrefundable.

When booking 6 rooms or more, different policies and additional supplements will apply.

This property cannot accommodate stag/hen parties.

There is no elevator at this property.

Free parking is available but with limited availability!

A credit card is necessary to confirm the reservation. When booking 6 rooms or more, different policies and additional supplements will apply. This property cannot accommodate stag/hen parties. There is no elevator at this property. Free parking is available but with limited availability !Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1725 reviews
Cleanliness: 6.66
Service: 8.13
Location: 8.67
Room Quality: 6.62
Amenities: 7.15
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 7.63
H
Helen • solo_traveller • gb
9
2026-03-21 • via Nuitee
S
Sandra • couple • gb
9
2026-03-20 • via Nuitee
M
Matthew • family_with_children • gb
8
2026-03-20 • via Nuitee
R
Rory • extended_group • gb
5
Cheap. You get what you pay for. Adjoining restaurant was great, chalk and cheese.
Pros:

Rooms were ok, was relatively cheap.

Cons:

A bit grotty, hotel cards in rooms were completely out of date, stated food could be served, it couldn’t. One receptionist was great, the other clearly didn’t want to be there.
No lift so if you need one, pick something else.

2026-03-19 • via Nuitee
P
Paul • solo_traveller • gb
10
I am a regular visitor to this hotel because it provides excellent service
Pros:

The staff are the stars and make every visit a joy

Cons:

Everything in the hotel is excellent. I would like a more secure and consistent WIFI service.

2026-03-19 • via Nuitee
D
Daniel • solo_traveller • gb
6
2026-03-17 • via Nuitee
P
Peter • solo_traveller • gb
9
2026-03-15 • via Nuitee
C
Caroline • solo_traveller • gb
3
I wasn’t happy about the state of the room.
Pros:

Easy assess

Cons:

The room carpet smells so bad and dusty

2026-03-15 • via Nuitee
A
Annabelle • couple • gb
8
Excellent value and car park
Pros:

Value, cleanliness, carpark and best curry house in the world as a restaurant

Cons:

Nothing

2026-03-15 • via Nuitee
C
Caroline • solo_traveller • gb
7
2026-03-15 • via Nuitee
D
Dylan • solo_traveller • gb
6
2026-03-13 • via Nuitee
J
John • couple • gb
7
2026-03-13 • via Nuitee
C
Cherie • couple • gb
9
Great value for business in Jesmond
Pros:

Free parking, comfortable bed and pillows. Excellent Indian restaurant onsite

2026-03-12 • via Nuitee
C
Craig • solo_traveller • gb
3
Very average
Pros:

It had a bath
Nice bed

Cons:

Poor parking
Lots of hairs in rooms
No smart tv

2026-03-12 • via Nuitee
N
Nicholas • family_with_children • gb
6
Not as expected
Pros:

Was a quiet room

Cons:

It states it has a car park, but the car park is only 3 spaces big one being reserved for disabled. Room needed a re vamp, was a bit worn down. So overpriced in my opinion

2026-03-11 • via Nuitee
J
Jayden • solo_traveller • gb
2
disappointed visit
2026-03-10 • via Nuitee
D
daniel • solo_traveller • gb
7
Perfect for a quick trip to Newcastle.clean, value for money
Pros:

Convenient

Cons:

Nothing

2026-03-08 • via Nuitee
G
Gerry • couple • gb
10
The receptionist was exceptionable and very helpful and we'll be back again !.
Pros:

Nearly everything

Cons:

lack of lifts

2026-03-07 • via Nuitee
D
David • solo_traveller • gb
8
Pros:

Good staff

2026-03-07 • via Nuitee
J
June • solo_traveller • gb
9
2026-03-07 • via Nuitee