Best Western Plus Dunfermline Crossford Keavil House Hotel

Room i was given was not a 4 star room, no curtains only wooden shutters that didn't close, tv you couldn't watch because of.its location, dead insects in bath room light, etc. Room picture was not any like any of the pictures on website. I would say 1 star at the best.

Easy check in. Had a big room which was clean and comfortable but very dated. For example net curtains had big holes in! The bed was comfortable. The bathroom clean and nice towels but the shower was very hot and the control didn’t cool the temperature down. Also the radiator was either off of extremely hot. We had it turned down to lowest temperature but it was still extremely hot making the room unbearably hot so we left it switched off. Our room was above the kitchen area and we were woken at 6 by very loud music coming from the kitchen area. We rang reception to complain but couldn’t get an answer. This is our second stay at the hotel but probably wouldn’t stay again.

Food was good for breakfast and dinner but dinner and drinks every expensive. Pool and gym the best part very relaxing

Amazing place to stay had a great time staff was great as well

There was nothing good about the stay, I followed your description of the hotel and it was not a true reflection of the hotel. I will not stay here again and feel cheated having paid upfront otherwise I would have moved hotels. The shower was covered with long black hair before me taking a shower and this remained on the shower wall for the 3 nights. Disgusting…. The bed was made but the tea, coffee etc wasn’t replenished.

Rooms are dates, window was taped shut unable to open.

The property is beautiful and in a nice area. The rooms are large, beds are comfortable and enough room for your luggage. The food at the restaurant was very good.
Expedia and the hotel website states that the property has laundry service and a place to do your own laundry. We were counting on that as we needed to do laundry. The hotel does NOT have either of those services. The manager was able to help us out and did a small load of laundry for us.
Overall we would definitely stay there again.

The standard room was satisfactory but somewhat tired. Access to hangers in the wardrobe was restricted and fiddly because of the enclosed design of the unit. We requested the environmentally friendly light room service option, but the room wasn't serviced at all. The hospitality beverages could have been better stocked, and there was no bottled water, though a jug of tap water was provided on request. The staff were pleasant and friendly, but inefficient. The meals were fine but the service slow and, in the case of some drinks, inaccurate. We had guests for afternoon tea, but had to chase for service.

Really friendly, helpful staff.

Friendly staff. Nice dinner, fish & chips.

Internet never worked and staff couldn’t fix it. Heat did not work first night. Fire at 23:00, stood in the cold for an hour, never an attempt to get us to the pool building to stay warm, no explanation. Watched the maintenance man electrocute himself twice while we at breakfast. But the worst part, was Best Western refused to credit my account for the stay as it was booked on Expedia. The company website was XX / night higher, essentially I am paying for my own rewards. I am done with Best Western and will not use you again.

This review is no reflection on the staff who were excellent. When I arrived at 3.15 my room was not ready I was kindly offered another room but the windows would not close so I had then wait till 3.30 for my original room to be ready. I had booked a double bed but when I got to my room it was 2 singles pushed together. At this point I could not be bothered to go and complain as I was due on a Teams call. I had to do this on my phone as there was no internet and reception had no idea when it would be working and in fact still not working when I checked out.
I had a pleasant meal and as I had a long journey I went to sleep at about but was woken up at just after midnight with a noise that resembled tumble dryer with shoes it it. This went on for 20 or so minutes.
I have stayed here a number of times before and it has been excellent but sad to say this was a horrible experience so probably will not stay here again.

Business trip to Scotland

Staff great the only positive, I ended up in room 17 (sorry for the poor people who get this room going forward) the first room on the bottom floor, first note, every floor board creaked and cracked, the decor dating back to the 1940's period, horrific brown wooden joy, no desk light, no fan, a tv where 4 channels worked, just miserable, the tiling in the bathroom may well have dated back to the 1920's, the most pathetic gross bottle of some kind of awful shower gel. The window opened onto a car parking space some 9 yards away, the road around the hotel car park and every smoker that came out of the main entrance for them to fill the room with smoke and diabolical chat or playing videos on their phones. But the saving grace was the noise from the room above, oh wow, every floor board creaked, footsteps like a drum being beaten, i paid well over 100 Great British Pounds for the joy, what a dump.

Everything you would expect from a professionally run hotel.

They need to update their room key system but thats a minor detail.

Staff were lovely especially the main receptionist i delt with and the young nervous girl in the restaurant

Appropriately has been maintained and the
Room was what we expected it to be

Nice pool but standard room needs serious upgrading. Would be ok at a low price.

Very nice place.

Wasn’t an all bad stay. The First Lady on reception was lovely and really helpful. She was an older Scottish lady with blonde hair who did everything she could to help us. Our first room had the noisiest floor boards (sounds trivial but you literally couldn’t rest your little toe without a horrendous noise. In terms of cleanliness I think they need to hire new cleaners. The dado rail in all corridors were dusty. Our room was very dusty and cobwebby. We moved rooms and the second room the bedding didn’t look like it was fresh I could be wrong but the creases looked like someone had laid in it. By this point after 10 hours driving and one room change already I decided just to sleep in it as I bring a spare pillow case and a blanket anyway. My son is autistic so I didn’t want to make him even more anxious than he already was by suggesting my bedding hadn’t been changed. Was in reach of Edinburgh (about an hour door to door using the park and ride at Halbeath) The family rooms with a shared door access need sound proofing as you can hear everything. I wouldn’t stay here again and would recommend it.

Disappointed NOT what we expected ! Bathroom floor dusty and spiders web with spider behind door.
Window frame filthy and tray with kettle and cups not washed from previous occupants.
The whole hotel needs refurbished We could here the person in the room above us snoring in the night The staff were completely inconpitant We are frequent hotel users and we will NEVER use worst great western again.