Villaggio Hotel & Restaurant

The hotel area smelt of curry and beer with sticky floors, which was not a good start.

The person at reception was confused why I was there, then realised I was the last person they were expecting. When I did get a key, there was silence before I asked where the rooms were.

The bathroom smelt mouldy (which it was), the shower plumbing needed to be cleared as it was blocked, and the sink plug locked in place.

The steps down to the fire escape had 'stuff' stored on them and at ground level more 'stuff'.

When leaving the person on reception (same as arrival) was asleep in another room, and couldn't provide an invoice for the stay.

Hotel severely run down and shocking in all aspects. Don’t go and look for somewhere else.

The food in the restaurant was good and the staff were friendly. But even the staff were wearing hats and coats inside due to the lack of heating. I cut my trip short due to the lack of heating but it is not going to be simple to get a refund.

This is the worst Hotel I have ever stayed at!
I had paid for breakfast, breakfast - none was available.
The restaurant was supposed to have been Italian, but in fact was Indian and again closed!
The corridors were dirty.
The Shower cubicle doors did not close.
The Toilet flush button was broken!

This place is nice, the rooms have been finished nicely. Its nice to have a bath in a room! Not having a fan was painful in 30'C overnight..

No one at reception when I arrived Had to look around & know on a door to get a staff member
Room was in need of a make over . Used toilet tissue & dead fly in the toilet pan even though the sanitation protection stop was around the toilet !
Hairs visible in the shower
Waiting 1 hour for my dinner order which I had to pay up front for at the Blu Bar in the hotel of Sea Bass salad & chips - when it arrived the fish was cold so sent it back . The excuse was it’s because of the takeaway service !! I asked for my money back & spoke to the manager .Jane - the same one who was on reception eventually & cleaned my bathrooms following my complaint She was very apologetic & did serve me dinner in the Indian Restaurant of the hotel then fairly fast Jane was professional & friendly but the standard of housekeeping and bar food let not only me down as a guest but her as well as she had to keep apologizing on he colleagues behalf.No issue with the breakfast & the waitress was very friendly & helpful. The bedroom walls were paper thin You could hear everything .I would not stay here again nor would I recommend it to anyone .
Extremely disappointed.

Arrived at the property check in was great.
I had asked for a superior double and superior twin,but got 2 twin rooms.which ws ok...ent out for food,arrived back around 9pm..to find quite the entertainment package going on in the bar below.
The hotel soecifies on its page great for families but when they check you in and see you have a toddler they dont mention that the bar plays extremely loud music until after midnight.
We were not the only family with a small childand the lady behind reception,Jane if i remember was very helpful,and tried to get the bar to turn the music down..but it went on until past midnight.
Room was great for what we meeded,breakfast was good too but be warned if you plan to stay over the weekend and have small children,you will be disappointed.

Nice staff.
Very nice food and restaurant. But have to say it was a very noisy room, bed mattress needed changing as felt old.

Never staying here again. Breakfast options were awful and condition of the place

Was not very clean, and the room was dated to say the leased.

Restaurant was closed due to refurbishment, so after driving all day 350miles from home had to find somewhere to eat.

Bar not open but the nightclub was - with no one in it
No food Evening staff were very attentive
Asked for a vat receipt - couldn’t print one

Asked the next morning- I was given a piece of paper to write down my email
Address so someone could email me - still no receipt

Breakfast not good - ordered a large- got small, but based on the quality of food served it did me a favour

I don’t think there was anyone else staying - bizarre experience all round

Been here several times before .. clean , comfortable, friendly staff .. will be staying here again next time we are in Warrington

location

Good value for the money,but the management needs to look at a refurb.
I can only comment on room 27.
The blue room was fantastic,good atmosphere and good bar service.
Not put off to return.

I was booked in for two nights but the hotel was so grimy and depressing that I chose to stay somewhere else for my second night, even though I would not get a refund. The carpet outside my room was filthy, and there were dirty marks on the bedroom walls
It was clearly dirty and run down over a long period. So I'm very dubious about Hotels.com's reviewing system. This hotel has the same rating as some really nice hotels I've stayed in and the reviews don't remotely resemble this hotel.

A very tired building, lumpy bed, lumpy pillows & bedding. No bulb in bedside lamp, air fresheners all dried up long ago, a fluorescent light that permanently on over the bed, poor Wi Fi, no one to serve the promised dinner, a new loud ‘Blu Bar’ not mentioned on website. Nothing positive to mention.

Great place that's why I go back

The Room was not clean

So called double bed was 2 singles pushed together.( not good for various reasons) when booking a double bed i expect a double bed.Shower head needs replacing. Staff good. Didnt need carpark but good size car park at side of hotel. Free.

I just keep going back when in area...psst Keep it a secret..... just Fantastico 👌😙