Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cleanliness
Cons:
Room maintenance
Limited food options
Cleaning issues

Categories

Cleanliness
8.21
General cleanliness noted; some negative mentions like cockroaches and unpleasant smells.
Service
9.18
Staff are consistently described as friendly and accommodating.
Location
9.22
Perfect location for wedding venues; easily accessible.
Room Quality
7.67
Some rooms described as tired and needing renovations; lighting issues reported.
Amenities
8.7
Heated pool available upon request; generally good facilities.
Value for Money
8.16
Decent value but paired with some complaints regarding room maintenance.
Food and Beverage
8.21
Breakfast is good, but limited options; buffet smaller than usual.
Overall Experience
8.68
Most guests enjoyed their stay despite highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 16:28

Property Description

Luxurious Amenities
Indulge in the heated pool, fitness center, and on-site dining at Hotel Monticello. Each room is equipped with modern amenities including a flat-screen TV, safety deposit box, and en suite bathroom with complimentary toiletries.

Delectable Dining Options
Start your day with a buffet breakfast featuring American, Asian, and continental cuisines. For other meals, Cafe Mercedes offers a variety of international dishes. Explore additional dining choices nearby to satisfy your cravings.

Convenience and Comfort
Enjoy 24-hour room service, luggage storage, and a gift shop at your disposal. Take advantage of the available airport shuttle service, car rentals, and free parking. With spa treatments and event facilities on-site, Hotel Monticello ensures a relaxing and stress-free stay.

Book your stay at Hotel Monticello for a memorable and convenient experience.

Important information:

Please note that the hotel reserves the right to pre-authorize or charge your debit/credit card upon reservation and confirmation of the booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for free when using an existing bed.
    People no matter the age stay for ₱ 1,200 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 782 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 7.67
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 8.21
Overall Experience: 8.68
J
Joseph • solo_traveller • ph
8
2026-04-17 • via Nuitee
R
Regula • family_with_children • ch
7
2026-04-11 • via Nuitee
M
Mila • extended_group • ch
5
2026-04-10 • via Nuitee
M
Maria Sabrina Mona • extended_group • au
7
It was a good stay.
Pros:

The surroundings and room was clean. From guard to all the staff were very friendly courteous and helpful.

Cons:

Bathroom is clean but looks like it is not, they need to regroute their bathroom. Not so many choices for the buffet for breakfast. The fruits were not fresh.

2026-04-10 • via Nuitee
J
Jasur • couple • uz
1
Cons:

В отеле в качестве комплимента гостям раздают фрукты, однако данная услуга предоставляется выборочно, в зависимости от настроения персонала или иных субъективных факторов, что свидетельствует о неравном отношении к гостям.
Номера требуют ремонта, обстановка устаревшая. В частности, в номере предусмотрена только одна прикроватная тумба вместо двух, что создает неудобства для проживания. В номере №505 имеется балкон, однако около 80% вида составляет крыша, что не соответствует ожиданиям от заявленного балкона.
Дверь в ванную комнату не закрывается на замок. Кроме того, полка для шампуня и мыла в душевой зоне расположена крайне неудобно (на расстоянии примерно 1–2 метра).
В номере отсутствует мини-бар, при этом взимается депозит в размере 1000 бат, что представляется необоснованным.
Завтрак не соответствует формату «шведский стол», а предоставляется по меню, что ограничивает выбор гостей.
В день выезда персонал начинает беспокоить гостей уже с 11:00, несмотря на установленное время выезда в 12:00, что нарушает право гостей на полноценное использование оплаченного времени проживания.

2026-04-09 • via Nuitee
K
Krizzan June • couple • gb
3
2026-04-06 • via Nuitee
R
rommel • family_with_children • us
7
Great.
Pros:

Your staffs are your number 1 treasure, continue taking care of them.

Cons:

Ps fix ur shampoo,soap snd lotion supply. Basic needs.

2026-04-06 • via Nuitee
S
Shareen • solo_traveller • gb
6
Not recommended, despite charming staff.
Pros:

The hotel staff are charming and hospitable. The vast foyer/lounge and reception area are very welcoming and beautifully arranged. The grounds are well kept and the hotel felt secure as there is a guard on duty at a gate house all the time. The room was a good size with a balcony at the front. There is an on-site cafe-restaurant who also provide room service.

Cons:

The rooms are tired and beyond needing an upgrade. The furniture is worn and fraying and gives quite a different impression from the reception area.
My balcony was at the front of the hotel and I was woken on my first morning by construction work going on outside my bedroom window.
The biggest problem was the en-suite bathroom. Again, while it may have once been luxurious, now well past its sell-by date. The towels were very worn, thin and fraying. The extraction system was noisy and totally ineffective. The smell from the drains and/or the extraction vent was unbearable (actually nauseating.) if switched on it was less noticeable, but if switched off, the smell built up. As there was a glass wall between bathroom and bedroom, it wasn’t possible to leave the extraction on all night as it was controlled by the light switch, so impossible (for me) to sleep with light on.
The food in the cafe was not great. I’d advise not paying for breakfast and eating elsewhere (there are options within walking distance.)
I was due to return to this hotel but I cancelled my second stay and moved elsewhere. It took 2 weeks for the hotel to refund me, but eventually they did.

2026-04-05 • via Nuitee
R
Rodriguez • extended_group • ph
8
Nice Hotel. Staff and Service.
Pros:

Good Location. Smells nice in the lobby. A lot of staff to assist the guests.

Cons:

Bathroom Cleaning. Grime & Molds visible on grouts. And shower knobs.

2026-04-05 • via Nuitee
G
Gonzalo • family_with_children • cl
1
Pros:

Nada

Cons:

El hotel

2026-04-03 • via Nuitee
B
bryan benjamin • family_with_children • ph
9
Pros:

customer service

Cons:

toiletries

2026-03-31 • via Nuitee
P
PAOLA MIKAELLA • couple • ph
9
2026-03-31 • via Nuitee
Z
Zosimo • couple • us
10
2026-03-28 • via Nuitee
M
Maria Vanesa • family_with_children • ph
8
We really enjoyed our stay all staff are attentive but hopefully next time they will have heater in the child’s swimming
Pros:

Clean property, staff are ok except in the breakfast buffet it takes time to cook the omelette. The breakfast buffet is is ok but not that yummy.

Cons:

The childs’s pool no heater.

2026-03-25 • via Nuitee
C
Carlos • couple • us
10
It was a great accommodation at all. I would stay again.
Pros:

Rooms are very spacious and clean. Staff were all accommodating and nice.

Cons:

Only thing I would suggest is to update all the towels.

2026-03-25 • via Nuitee
M
Mary Ellen • family_with_children • ca
2
2026-03-22 • via Nuitee
M
Ma Corazon • extended_group • us
9
Pros:

The staff were all very respectful and too nice.

Cons:

The room given to us had construction view, right in front of our room although there was no work happening.,

2026-03-20 • via Nuitee
J
Jean • couple • ph
7
2026-03-11 • via Nuitee
P
Peter • solo_traveller • gb
7
Pros:

Good location. Very friendly and helpful staff. Efficient laundry service. Good breakfast choices . Alert security team

Cons:

Tired infrastructure - needs a make over.

2026-03-07 • via Nuitee
A
Annie • family_with_children • br
8
We enjoyed our stay. Breakfast is sumptuous. Unfortunately we didnt use the outdoor pool.
Pros:

The breakfast served was Filipino style. This is a plus for us, as we are longing to experience this type of breakfast, given that we are with some non-Filipinos in our group.

Cons:

There should be a convenience store to buy some necessities like water, chocolates, chips, etc. As the restaurant is not available after some time in the evening.

2026-03-05 • via Nuitee