Dalston Hall

nothing

Nothing

Tiny tv with distorted sound. Bar closed at 21:45 on a Saturday night. No ice available. No one serving at breakfast and no toast offered.

Windows didn’t close properly and was a bit too far out of the way

Everything, do not go ,filthy, rude manager over priced ,no Internet connection impossible to get reception, I've complained and asked for refund but they ignore you're emails, if you want no running cold water ,toilets that have never been cleaned ,no reception, bar filthy room filthy then book

Receptionist who served at breakfast could of been more attentive and breakfast took a while to come out. Knowing the CEO we had high hopes as she is well known for her signature style and outstanding interior design and pristine vision however the room was a huge disappointment, was in bad shape, carpet was multiple pieces stuck together and old, with lots of staining, bottom of the radiator was filthy , bottom of the wardrobe had thick dust and fluff and a piece of chewing gum all it takes is a wipe, windows were covered in cobwebs, room could do with a bit of a paint as the coving had some damage, a quick fix so a shame it wasn't done. Matress was disgusting and heavily stained. No toilet roll in the bathroom, luckily we had some in the car so just grabbed that rather than asking, no hand soap , the bottle next to sink was empty, had to climb into shower to get some.

No hot water, not good when you need to shower before going to work and room freezing. I had towels around my feet in the duvet to keep warm, however the room I stayed in was freezing cold, only bathroom radiator on low. I did report that I had cold water in shower to be told let the water run, this made no difference, I tried again in the morning, couldn't get in to cold. I could not report this as no-one was on reception when I left at 7.15am. I would not stay here again. Bedroom carpet was full of stains.

Breakfast buffet was adequate but lack of staff to ask for replenishments and no fresh tea or coffee served, just from a tea bag and flask of hot water. It was very much help yourself.

We recently stayed at Dalston Hall for two nights and had a lovely experience. It’s a beautiful historic building with lots of character and a great atmosphere.

The staff were very friendly and helpful, the room was warm and comfortable, and the breakfast was excellent.

The bar area is particularly nice with a large open fireplace. When it was lit it created a really cosy and relaxing feel. It would be great if the fire was lit more often as it really adds to the ambience.

Overall we had a fantastic stay and would definitely return. Highly recommended.

Had not been cleaned since the last booking and the bed sheets were soiled which resulted in us having to leave immediately.

Staff were not very helpful when we reported to them that the water was only luke warm, every corner of the bathroom of our first room had cobwebs, moved to the 2nd room still luke warm water the room was very tired, waited a long time for bar staff to run up and serve our drinks

More geared towards wedding venue now

Everything else

No Coathangers in cupboards
TV was dated, no up to date (smart) functioning.
Cobwebs around ceilings and bathroom.
No opening windows in room.
Window in bathroom didn't close ir open properly.