Dalston Hall

The room was very lifeless compared to the reception area. The furniture and bed was lovely but the overall atmosphere of the room felt like it was lacking. The toilet was not flushed when I arrived and had urine inside. There was no shampoo or body wash in the shower. There were 2 mattresses pushed together so I kept falling into the gap. For the reputation and look of this venue on the website I was expecting better quality of the room. Hence the disappointment. I work in hotels/hospitality and this was not what I expected, especially for this type of venue

Bedrooms are on the small side, the TV didn't have a remote.

My room hadn’t been cleaned. Dusty furniture and dead insects all over the room, even in the kettle and on the bed. No tv controls. One member of staff on duty to fill every role single handed. Reception, bar, food orders, preparation, cooking and serving.

The room allocated to me initially was freezing cold and the tv didn’t work.

Water took an age to heat up in the shower, cleanliness of the bathroom was dubious, room cold (oil heater was provided) staff seemed indifferent, to go anywhere you really need to drive as walked into Dalton for a meal and there was no foot path for 500 meters so at the mercy to traffic.

The walls are rather thin, i was in 105, my neighbours in 106 were like rabbits all night I could hear everything 🙉
There was also a drip from my ceiling which I’m sure they will fix now..

Got told at 4pm when we arrived no kitchen that night

We didn’t stay at the hotel it was so bad we left!
My husband & I arrived early as we were attending a wedding nearby. We wanted to leave a mall suitcase there and quickly get changed. I asked the staff on arrival if I could do so and a girl on reception shook her head and said no we’re busy. I asked if I could leave my bag she said no. I also asked if there was at least a plug I could use for a short while, again she said no. She was abrupt and made no effort to try and help at all.
I ended up changing in the toilet I went and found on the property myself, which had a plug inside so I used that.
We carried our case back to the cat and went to the wedding. On the way out the staff said we can’t check in until after 5pm.
We don’t arrive back at the property until late (after the wedding). Arriving back at the hotel, the room we had been assigned was awful. It was dirty, the carpet had hairs all over, the bathroom was dirty and there was a big bag of rubbish from someone else in the room. It was clear it had not been cleaned.
Rather than stay in this dirty room, my husband and I drove through the night to get home, taking occasional naps at service stations for safety reasons.
It was the worst experience and I would advise to avoid this property!

Think the extended grounds could be really developed

We booked the hotel overnight stay in April 2025 and was confirmed for the September 11-12th stay. We received another confirmation 3 days prior to our stay to say that there would be no lunch or dinner available during our stay as the restuarant was closed. They went on to give as local eating options in pubs. After driving down from Inverness via the Highlands, exhaused we saw there was a wedding going on. We were advised by their duty manager, Carl Dixon, that they had cancelled our booking two days before our stay and was now full due to the wedding. Carl blamed booking.com for not telling us of the cancellation.
He then said that we would have to look for somewhere else to stay as we stood in reception at 21.30hrs. There is a 2 star Ibis hotel 10 minutes away and they have rooms available he explained.
So basically, BEWARE if you book, your confirmation may not mean anything.

Only small oil heater in the bedroom and water was cool for a shower.