Courtyard by Marriott Muncie at Horizon Convention Center

We had an extended weekend stay in Muncie. This hotel worked out for us. It’s a large hotel with convention center. We didn’t dine at their restaurant, but we did take advantage of their fitness center and indoor pool. Our room was spacious and came with a fridge, microwave and coffee maker. The views weren’t anything special.

The location was good

The staff is very accommodating. I felt like I was getting my money's worth.

Location was convenient to our event! The staff was friendly and accommodating !

I had an amazing time and the show hosted in the horizon center was great. The convince of it being connected to the hotel was really cool

Everything was as expected

Stole money from me house keeping is a joke!!!

IF they have a convention before yours, Rooms will NOT be ready at 3, 4, maybe not even 5 pm. They got a new computer system. No one knew how to use. Check in took almost 1 hour in line, then you couldn't check in or get a key, because "rooms were NOT ready". Figure out how to GIVE ME A KEY NOW, and I promise I will leave my stuff in car till HOURS later. (I didn't actually go to my room till after 11PM, but got my key finally about 8 PM after checking in 'again'). Then, 2nd day of our stay for entire convention, they RESET all the Keys, so you had to go back and get a new KEY. My microwave only had one button that worked (I made management aware), and the beds were way to soft. The Hallways were filthy and needed vacuumed badly. One positive - the Lobby bar experience Friday night was a positive, with a friendly attentive staff. I enjoyed the courtyard. Great quiet place to sit. Manager at hotel was trying to address our concerns, but they needed MORE check in computers, and MORE staffing, and shouldn't switch over to a NEW system until people are trained on the new system. That is what overtime is for... Should we repeat the convention at the Horizon Center in the future, I plan to stay elsewhere.

Dirty I had a homeless guy try to break into my truck

My wife and I stayed for two nights, April 6 and 7th. It was very cold outside, and, as it turned out, cold in our room. The temperature kept dropping throughout the night. The next day maintenance came but cold air kept blowing not warm. He suggested we move rooms, which we did. That room was fine.

When we checked out, we were asked how everything was. We said we had to move rooms. She asked if we were on the second floor. We were. She said they were having issues there. Then why put anyone on that floor? It was during the week and not crowded.

She asked about my receipt, and I asked her to email it. She didn’t. I called a day or so later and talked to a gentleman who said he would send it. He did except it showed only our first night. I called another day and got someone who took my information to give it to someone who could help me. No one ever called or sent the receipt.

Another day I called, and that person told me to call after 3:30 and ask for Christina. Today, April 16, I called. I was put on hold for 10 minutes. When someone finally picked up, I was told Christina was not in but I could be transferred to the manager. Instead of being transferred, I was disconnected. I was too disgusted to try again today.

It’s been over a week just to get a receipt of my charges.

Clean, staff friendly, good parking

Came in for a show at Emens. Hotel clean, room clean. Comfortable bed. We took an Uber from hotel, walking was just too far for us. Easy quick drive. Check in was a breeze- I believe the young man who helped us was Archie- helpful, very nice.
Enjoyed the stay.

The location was great