Best Western Lubbock West Inn & Suites

Hotels
•
Best Western
8.6 (2232 reviews)
5310 Englewood Avenue , Lubbock , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great staff and hospitality
Good location and breakfast quality
Cons:
Cleanliness issues in rooms and bathrooms
Some noise disturbances reported

Categories

Cleanliness
7.81
The room cleanliness was a concern with reports of dirty sofa cushions and bathrooms needing upgrading.
Service
9.28
Staff were consistently described as helpful and friendly, though there were some lapses in engagement.
Location
9.32
The location was frequently praised, being convenient for travelers and close to main highways.
Room Quality
7.77
Rooms were spacious but noted to be old and in need of renovation, with issues reported like malfunctioning elevators.
Amenities
8.3
Amenities included breakfast and toiletries, but breakfast timing was limiting for some guests.
Value for Money
8.76
Prices seem reasonable, but some found it overpriced for the quality provided, particularly in cleanliness.
Food and Beverage
8.81
Breakfast received positive feedback for variety and quality, though the timing of service was a drawback.
Overall Experience
8.78
Overall, experiences varied but many guests expressed a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:29

Property Description

Outdoor Pool and Hot Tub: Enjoy a relaxing stay at Best Western Lubbock West Inn & Suites with our refreshing outdoor pool and soothing hot tub, perfect for unwinding after a busy day.

Convenient Amenities: Each room is equipped with a microwave, small refrigerator, and coffee making facilities, ensuring you have everything you need for a comfortable stay. Stay connected with free Wi-Fi access throughout the property.

Guest Services: Our hotel offers a 24-hour front desk, laundry facilities, and dry cleaning services for your convenience, making your stay hassle-free and enjoyable.

Experience comfort and convenience at Best Western Lubbock West Inn & Suites. Book now to secure your stay just minutes away from Texas Tech University and South Plains Mall.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sat, Dec 13, 2025 until Fri, May 1, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 2232 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 7.77
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 8.78
M
Michelle • family_with_children • us
5
Pros:

I love the price, comfy beds & pillows.

Cons:

Hotel needs a little TLC. Pool not open year round nor heated and dirty. Only 2 ice machines & both where broken. Elevators scary. They are loud and shake!! Window in my room needs replaced. Gaping hole so dirt blows in when windy & tub needs replacing or better paint & caulking job.

2026-04-11 • via Nuitee
C
Cherry Rose • couple • us
9
I almost say perfect except the shower
Pros:

The room was spacious and easy check-in

Cons:

I find it challenging to use the shower.

2026-04-10 • via Nuitee
J
Jeremy • couple • us
7
2026-04-06 • via Nuitee
T
Thrishana • family_with_children • us
2
No more BEST WESTERN for me.
Pros:

Location pricing

Cons:

Howdy. I have been stating at this site everytime visit the area for the past 3 plus years. It really hurt my heart that this time my stay was not the best. First I had two rooms. In my room #300 walk into the room and the King was on the floor.Spots on the mattress cover.Main lighting did not work. Beds was very uncomfortable. Breakfast was sad. There was no eggs, thus was at 6:45am,Sunday April 5, 2026. The attendance that was over the Breakfast continues apologize to all of us guests. I told her it wasnt her fault you just work here. There was no yogurt bread smell horrible for toast. On my checkout Monday the milk was spoiled only had decafe coffee,there was eggs this day. Waffle mix was watery no you know that made the waffle turn out not done. The elevator has been shaking the last two stays that I have been there. I am unsatisfied with Best Western. Thank you but no thank will not be staying here anymore.

2026-04-06 • via Nuitee
S
Suckka • solo_traveller • us
6
2026-04-06 • via Nuitee
S
Steven • couple • us
9
Would definitely return
Pros:

Nice facility and staff

Cons:

?

2026-04-02 • via Nuitee
F
Frank • couple • us
8
Pros:

Affordability and location.

Cons:

Could have been a little cleaner.

2026-03-30 • via Nuitee
S
Sanchez • family_with_children • us
3
2026-03-29 • via Nuitee
S
Sally • couple • us
4
We usually love to stay here! But this time we weren’t happy the bed was very uncomfortable the room not as nice as we e
Pros:

Property was clean! Not to happy we couldn’t use the pool but understood why it was closed

2026-03-26 • via Nuitee
T
Tessa • family_with_children • us
10
2026-03-26 • via Nuitee
D
Dalia • family_with_children • us
9
2026-03-26 • via Nuitee
C
Cesar • couple • us
10
2026-03-24 • via Nuitee
J
Judy • couple • us
10
We needed an early check in and it was granted.
Pros:

Location, cleanliness and staff

Cons:

No complaints

2026-03-23 • via Nuitee
J
Judy • couple • us
10
Wonderful experience
Pros:

Location, staff and cleanliness

Cons:

No complaints

2026-03-23 • via Nuitee
V
Vaij • couple • us
5
Mixed Bag
Cons:

I had a deeply concerning experience at this hotel. I was checked into an ADA suite that had dog waste in the bathroom—a major health and safety oversight. While the staff moved me to a new room quickly, a biohazard like this should never pass a housekeeping inspection. On the positive side, the breakfast and the second room were good. However, the rest of the property feels dusty and neglected. I hope management repairs their noisy elevator and improves cleaning protocols soon.

2026-03-23 • via Nuitee
S
Shetara • couple • us
10
Pros:

Love this hotel

2026-03-23 • via Nuitee
J
Judy • couple • us
10
Great stay
Pros:

Location, staff and cleanliness

Cons:

Everything was great

2026-03-23 • via Nuitee
G
Garet • family_with_children • us
9
2026-03-23 • via Nuitee
R
Robin • couple • us
7
Pros:

Great price and location.

Cons:

Elevator shakes a lot. Walls in room could definitely use some work. Paint was coming off the walls in places. Shower head was partially stopped up and didn’t work as it should.

2026-03-23 • via Nuitee
S
Shelly • couple • us
1
Nasty!!!!!!!!!!!
Pros:

The location.

Cons:

The rooms are nasty someone had used the bathroom in our room before we checked in and didn’t flush it. There were trash left on the floor, mold in the shower, and no sheets on the bed just the comforter.

2026-03-22 • via Nuitee