Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff (several mentions, including Rayhan and reception)
Comfortable beds and generally clean, well-kept rooms
Convenient location near the airport and city transport
Rooms well-equipped (microwave, coffee maker, functioning AC)
Breakfast described as adequate/good by multiple guests
Cons:
Rooftop/pool issues: cold, dirty, small, broken decking/tiles and safety concerns (repeated complaints)
Restaurant/dining inconsistent or poor for some guests
Maintenance problems (terrace/pool flooring damaged, cracks)
Occasional staff issues: less friendly service or intrusive behaviour (filming at dinner, watching at breakfast)
Some rooms/outlets outdated and not fully soundproof

Categories

Cleanliness
8
Rooms described as clean and well kept in multiple reviews, but complaints about pool area being dirty, insects in a bathroom and damaged/unsafe terrace/pool decking reduce the score slightly.
Service
9
Several reviews praise very helpful and friendly staff (specific mention of Rayhan and reception), with only a few reports of less-friendly encounters or intrusive behaviour; overall service sentiment is strongly positive.
Location
8.5
Multiple mentions of a convenient location near the airport and good access to city transport; some guests note there is little else to do immediately nearby.
Room Quality
8.8
Rooms are repeatedly reported as comfortable, spacious, with good beds, working AC and extras (microwave, coffee maker); minor negatives include some outdated elements and limited soundproofing.
Amenities
7.2
Gym and some pool area features are noted positively by at least one guest, but the rooftop/pool facilities receive many complaints (cold, small, dirty, broken decking/tiles and general maintenance issues), pulling the amenities score down.
Value for Money
8.2
Mixed signals about value: breakfast and rooms are often described as adequate or good, but some issues with discounts/communications and dinner quality create a neutral overall value impression (assigned target rating).
Food and Beverage
7.3
Food and beverage is mixed: some dinners and breakfasts are praised as good or adequate, while other guests report poor restaurant experiences, errors (e.g., vegetarian pizza with meat), and breakfast service that felt rushed or intrusive.
Overall Experience
8.6
Overall sentiment is positive across many reviews ('Todo genial', 'Soggiorno top', 'Top hotel'), with the main detractors being pool/maintenance and occasional service/dining lapses, resulting in a solid overall experience score above the target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Rooftop Pool with City View

The Best Western Papilio Hotel offers a stunning rooftop pool that overlooks the city, providing a perfect spot for relaxation and enjoyment of the panoramic views.

Diverse Dining Options

Indulge in a culinary journey at Mariposa Restaurant, where guests can savor Indonesian specialties, western dishes, and Chinese cuisine. For those who prefer dining in the comfort of their room, the hotel also offers convenient room service.

Convenience and Comfort

With amenities such as free WiFi, air-conditioned rooms with modern facilities, and a 24-hour front desk for assistance with car hire and airport transfers, the hotel ensures a convenient and comfortable stay for all guests.

Experience luxury and convenience at Best Western Papilio Hotel - book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

8.2
Based on 194 reviews
Cleanliness: 8
Service: 9
Location: 8.5
Room Quality: 8.8
Amenities: 7.2
Value for Money: 8.2
Food and Beverage: 7.3
Overall Experience: 8.6
M
Michael • couple • ch
7
2026-10-27 • via Nuitee
A
Alvaro • couple • es
10
Todo genial
Pros:

La zona de la piscina y el gimnasio excepcional. Cenamos en el restaurante y todo muy bien.

2026-10-08 • via Nuitee
A
Angbar • solo_traveller • es
10
2026-10-08 • via Nuitee
F
Frank • extended_group • nl
6
Dichtbij de luchthaven maar dag kanjer ook wel
Pros:

De ligging bij het vliegveld

Cons:

Er is naast overnachten niets te doen. Personeel is ook minder vriendelijk dan normaal in Indonesië. Kamer is okay maar wel wat verouderd. Ontbijt okay maar ook. Jet geweldig

2026-09-12 • via Nuitee
D
Dennis • couple • de
8
Pros:

Der Komfort war toll und sehr angenehm ruhig. Gut für ein Erholung

Cons:

Beim Frühstück haben 3 Mitarbeiter mir aus kurzer Distanz zugeschaut und gewartet bis der Teller leer ist und in dann weg räumen können. Gutsätzlich guter Service. Aber etwas zurückhaltender wäre schön gewesen

2026-09-07 • via Nuitee
B
Brendan • couple • au
7
2026-09-02 • via Nuitee
T
Thibaut • couple • fr
8
L’ensemble bien sauf le restaurant pas ouf
Pros:

L’ensemble était bien

Cons:

Restaurant vraiment pas ouf

2026-08-31 • via Nuitee
M
Marta Ungheria • couple • it
8
Soggiorno top!
Pros:

Abbiamo trovato questo hotel molto accogliente, e siamo stati molto bene per quei pochi giorni passati li.
Il nostro receptionist di fiducia ci ha accolto ed aiutato tantissimo con tutte le nostre richieste, che sono state tante e anche un pò strane alle volte, quindi non posso che dare una recensione molto alta al personale super disponibile e carino.

Cons:

Nel complesso è tutto molto carino, quindi non c'è tanto da dire, se proprio devo fare qualche appunto, avevamo delle farfalline in bagno che non abbiamo capito da dove venivano, e poi il pavimento della terrazza della piscina è rovinato e rischia di essere un po pericoloso.
Per il resto niente da dire.

2026-08-25 • via Nuitee
B
Brodard • solo_traveller • ch
1
2026-08-24 • via Nuitee
I
Iacuitto • couple • it
10
2026-08-16 • via Nuitee
M
Martijn • solo_traveller • nl
10
Pros:

Alles, heerlijk cakeje bij aankomst in de kamer, heerlijke bedden. Personeel heel vriendelijk. Top hotel

Cons:

Niets

2026-08-14 • via Nuitee
C
Chung • couple • tw
8
Pros:

早餐還不錯，距離離市區交通近

2026-08-12 • via Nuitee
C
Chung • couple • tw
9
2026-08-12 • via Nuitee
A
Anthony • extended_group • es
8
Un buen hotel en una ubicación muy buena
Pros:

El personal, y sobre todo Rayhan, fue muy amable y me ayudaron con muchas cosas. La habitación fue muy cómoda y espaciosa y todo funcionaba correctamente.

Cons:

Las baldosas en la zona de la piscina estaban rotas y sinceramente me pareció bastante peligroso.. Creo que tienen que renovar esa zona porque fue bastante decepcionante.. Además solo había 2 tumbonas en esa zona.

2026-08-11 • via Nuitee
B
Benjamin • solo_traveller • fr
6
Pros:

The beds are very comfortable
The AC works properly Room was clean.

Cons:

The pool was very cold, dirty and small.
Do not trust the hotel photos.
The room isn't soudproof.
The floor where the pool was very dangerous.It had a lot of cracks.

2026-08-11 • via Nuitee
I
Irene • extended_group • nl
7
Prima voor vertrekpunt tour.
Pros:

Wij hadden een mooie ruime kamer met 1,5 badkamer een slaapkamer en een woonkamer. De kamer was netjes, schoon en goede bedden. Eigen magnetron en koffiezetapparaat. Elke dag nieuwe flesjes water. De airco werkt niet voldoende om de woonkamer te koelen, het bleef 27 graden. In de slaapkamer kregen we de temperatuur naar 24 graden. Wij zijn 1 hele nacht gebleven en de volgende nacht werden wij opgehaald voor een tour. Het ontbijt is vrij simpel maar voldoende.

Cons:

Het zwembad ziet er niet uitnodigend uit. Er is amper zon en het terrein eromheen moet nodig vervangen worden. Is achterstallig onderhoud en zonde dat dit niet aangepakt wordt. Wij hebben betere en mooiere 4 sterren hotels gezien met een beter zwembad en uitgebreider ontbijt.

2026-08-10 • via Nuitee
E
Emely • couple • de
8
2026-08-07 • via Nuitee
T
Tim • family_with_children • nl
6
Kamer was prima maar ik zou niet gaan dineren in dit hotel.
Pros:

We hadden een hele fijne en ruime kamer. Ook was het ontbijt erg goed.

Cons:

Crew van het hotel was niet echt met de gasten bezig. We werden bij het diner zelf door een staflid gefilmd zonder toestemming. Kregen via een bericht en via de Booking 10% korting op eten. In het bericht stond een einddatum voor we uberhaubt in Indonesië waren. In de Booking stond dat niet maar moest enorm mijn best doen om dit toch te krijgen. Ging meer om het principe… zeker aangezien het diner al erg matig was. Vegetarische pizza vol met knakworst etc..

2026-08-06 • via Nuitee
A
Amy • couple • gb
4
Pros:

The rooms were nice and well kept

Cons:

The rooftop pool was a disappointment. The decking around the pool was broken and dangerous you could have easily tripped or hurt yourself on it

2026-08-06 • via Nuitee
C
Corina • couple • ch
3
2026-08-05 • via Nuitee