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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Car hire
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Currency exchange
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Karaoke
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Concierge service
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Evening entertainment
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Entertainment staff
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Broadcast Live sport events
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Exercise/lap pool
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Covered parking
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Swimming nearby
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Beach club nearby (surcharge)
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Beach toys
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Pacific Palace Beach Tower Hotel in Mazatlán offers a luxurious stay just a 15-minute drive from Mazatlán's Pier. Each air-conditioned room features a flat-screen TV and a coffee machine for your convenience.
Top-Notch Amenities
Enjoy free WiFi, a fitness centre, and a seasonal outdoor pool during your stay. Indulge in delicious meals at the on-site restaurant and take advantage of the free private parking available.
Exceptional Service
Experience top-notch service with a 24-hour front desk ready to assist you throughout your stay. The hotel's proximity to General Rafael Buelna International Airport, just 23 km away, ensures a convenient travel experience.
Ready to experience luxury and comfort at Pacific Palace Beach Tower Hotel? Book your stay now!
When booking 10 rooms or more, different policies and additional supplements may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
The location was excellent, right on the beach. Close to restaurants.
We had to ask for water every day. The first day, one of our 2 bottles of drinking water was already opened. The second day, no water was brought. I know we could have called down for water but by then we were a little disillusioned and tired. The sound level was far beyond acceptable levels, even with the door closed. There was a gap around the door so closing it didn’t reduce the outside noise at all. We were originally on the 7th floor of Oceano and the noise of the equipment on the roof was so loud we couldn’t sleep. We moved to the third floor and it was not quite as loud, but the entertainment went on way past the posted time. Karaoke lasted for what felt like hours, past 9 pm and at a very high volume. We were constantly shorted towels. The cleaners took away our bath mat and hand towel and never replaced them. We went from having 3 bath towels to only 2. The rooms were dated and needed paint. The floors always felt gritty and we had to wipe our feet before getting into bed. In the 6 nights we stayed there, we only had hot water for showers once. We eventually forfeited our room and moved over to Luna Palace with a new reservation. It was much quieter and cleaner.
Habitación muy espaciosa, camas muy comodas, limpio y acogedor.
Comparte estacionamiento con otro hotel y se llenan los espacios a pie de lobby
Las habitaciones están comodas
Limpieza de las areas comunes
Que cuente con solo 1 restaurante
Everyone was so Nice and Friendly , felt safe very clean
I mentioned that the exit from the small pool was not safe, exposed rocks and garbage accumulating . I suggested mor sand and better overal cleanliness around the beach chairs. I am Canadian and we do not leave stuff lying around, we do not butt cigarettes in the sand
The company is a group of 3 hotels, one besides the other one, the booking was for made for the tower as it says in the name of the property, and the accommodation was in the cheapest complex of the group, it was supposed to have fridge on the room and barely had soap in the washroom.
Limpio y muy seguro
Nice place. I'd definitely recommend it
Views were phenomenal especially when they moved us to Luna after double booking Pacific Palace room & was much quieter at Luna
The place is good . A little too far from the Malacon area , but it’s a good stay . Staff was very good . Fast service too when room service was requested . The Parkin not too big . But overall good stay .
This is my go to every time I go to Mazatlan....my favorite place!!!
Super overcrowded and definitely not the tranquil photo as seen anywhere online. This is a very low priced all you and can eat and drink. Communication was extremely difficult. Kids were everywehere. Very overcrowded. Every person brought their own thermal mug up to the bar and they FILLED it to the top with booze. Because of the pricing, there were so many kids and it was so overcrowded I could hardly get anything.
Great beach!! Excellent for a relaxing family vacation! Very friendly staff and the best food!
Ok
This hotel is a 3-meals package deal with the room. They put a wrist band on you, gives you meals (mostly poor quality) and cheaper well drinks in the bar. Lots of noise both in the hotel and on the beach (roving brass bands imposing their excessively loud sounds whether welcome or not, some call it culture, others call it obnoxious). We’d booked tower rooms for our family, but on arrival found others had been given our rooms. Rooms have nice views but are very plain and utilitarian, not remotely close to being luxurious or worth the exorbitant costs. There are better beach hotels to the south.
The ocean palace is in bad shape and needs to be renovated. It was a subpar location very downmarket.
Stayed at neighboring hotels. 4 nights at the Pacific Ocean palace and 5 at the Luna Palace. The Luna was far superior. The ocean palace needs a complete renovation.
Filthy, toilet leaked, room smelt horrible, they wouldn’t refund or swap rooms, other guests say they would never stay there again. We left and went to another hotel.
Nowhere to get away from all of the noise ! Crowded, noisy, pleasant staff, small understanding of english, screaming ninios! Would never come back...it was Day of the Dead week which is a busy week here...
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