Hotel Infotel

We stayed in January for pleasure, and we booked based on the photos, which I don't really know what hotel room they were.
Upon our arrival, the room was freezing, and the gentleman at the front desk simply told us to turn on the heating, I was expecting a warm room in January, so we had to wait in a restaurant for the temperature to return to normal.

The second day, we pointed out that the room had not been cleaned and always the same gentleman pointed out to us that with a discounted rate (255 euros 3 nights) we had no right to cleaning ... but at the Carrefour near the hotel we could find everything we needed to do them.
On the contrary the manager was very courteous, but I don't think we will return and we will not recommend it.

Stayed in serviced apartment in this hotel; no frills, decent accommodation close to centre of town with well-priced parking. Town not particularly pleasant, with lots of beggars - some rather aggressive. War museum very good. Plenty of good restaurants and bars.

The hotel is located some 200 meter from the Grand Place (city center) with a lot of terraces and restaurants. A Carrefour is around the corner if you wish to make your own breakfast. Although a hotel there was all the stuff needed to make your own breakfast and washing up. You can get breakfast at the hotel as well. Room was spacious as was the bathroom, all nice and clean.
Parking can be done in the inner-court of the hotel at 2 euro per car (or per 2 motorbikes in our case).
Mons/Bergen is a friendly place with some sightseeing to be done. The Mons memorial museum is certainly worth to go to, especially if your interested in war history.

Très grand studio, aménagé; avec goût et très confortable; studio en loft avec tous les équipements;
très au calme; personnel serviable et accueillant
à recommandé, même pour un séjour plus long

Reasonable comfort for a budget price. Hopefully someday the bathrooms will be refurbished, they are not bad but have this old look that makes them looks like they are not good, even if they work fine.

The location was great, very close to the city center. The stuff was very kind and helpful. The room was bright and clean but it could be a little bigger in order to have more space to leave the luggage and fit one more chair.

Earlier this month, I spent 8 days here, my second visit. I took a studio, which was located on one of the stone buildings across the courtyard from the main hotel. This allowed me to spread out and be more comfortable than in a standard room.

Situated just sixty metres south of the Grand Place, the hotel is very clean. Staff members Camille, Eddy and Sam were as friendly and helpful as always. Breakfasts are of the standard Continental variety, comprising croissants, breads, ham, cheeses, scrambled eggs + coffee, tea etc, but was more than adequate for my needs.

Normally very quiet, there was an incident one night with four noisy residents talking loudly well into the night. The matter was dealt with efficiently and there was no recurrence.

I'm returning there in 2018.

Discretly located very close to Grand Place. Friendly and helpful staff. Beautiful old building with modern interior. Plus a very good breakfast.

Stayed here with my two kids in a "three bed room" which was in a separate building across the car park from the main hotel. Before opening the door of the building the smell of cigarettes was overpowering. The entire building smelled like a dank bar. The room was clean, minus the smell. It was an odd setup, though. We would've been fine with a two double room, but were given that instead. The staff are incredibly friendly and the location is really what seals it. Having lived in Mons for 2 years, I had had friends and family stay at the hotel before, but in the actual hotel building itself, which seemed like a straight-forward decent place. The location from the hotel to the Grand Place (and other sites/locations in Mons) is spitting distance, and seeing as this is really the only hotel in Mons (that isn't dodgy or by the train station..), can't complain TOO much. It's a place to sleep, that's all you need.

Nice hotel, great sercice, nice room, good food

Buen hotel para viajes de negocio.

On arrival the staff were friendly and helpful, off road parking which is charged for, the hotel is clean and looks professional situated in the centre of Mons with easy access to the restaurants and bars.

The room (66) is a ground floor location, on entry I found it to be spacious and clean with high ceiling and large windows, the bed is comfortable and at least Queen sized.

A quite nights sleep was achieved and breakfast in the morning was plentiful with its selection of food.

This hotel whether for business or private I would recommend to anyone.

Arrivée tardive facilitée par une procédure claire, communiquée par email, sms et deux appels téléphoniques de l'hotel pour explication

Very friendly Hotel, gorgeaus room ideally situated for the town centre...We stay in a lot of hotels and I would say this is one of the best! I work in the industry myself and this place is truly exceptional for a budget hotel! will return in shot ! Thank You Info tel :-)

La chambre est très calme et propre. Cependant la qualité de la salle de bain est médiocre. L'hotel est cher par rapport au même type d'hotel dans d'autres villes. De plus le petit déjeuner est hors de prix (13euros par personne!), et on découvre sur la facture que le parking est payant...
Essayez de trouver une autre alternative sur Mons si vous pouvez.

Une réservation au pied levé de dernière heure; en plein centre ville de Mons au rapport qualité prix correct et cadre de séjour agréable dans l'ensemble.

Hotellets adress tas inte av mitt nav.system varför 1 skylt som pekade in mot smågator togs som intäkt för mig att gå till hotellet då det var väldigt ont om parkeringsplatser i närområdet. Det visade sig att jag
fick gå ca 1 km med min resväska i regnväder och sedan efter att fått en annan adress av portiern hämta bilen. Denna adress togs av nav. systemet och enligt portiern var detta vanligt med bilburet folk.
Denna GPS-adress borde anges i bokningsbekräftelsen då den leder in till hotellets P-plats på gården.
Vidare bör man i bokningsbekräftelsen få veta att P-plats + frukost kostar 18 Euro. Den som då inte äter så mycket till frukost kan annars få en otrevlig överraskning.
Annars rent, bekvämt och varmt!

Very good handy location, good breakfast with quite a few options, on site secure parking which was really helpful and very friendly staff. Room was a good size and we could have stayed longer. Loved the city.

L'hôtel est transformé en "kots" étudiants, seule l'annexe est hôtel.
Pas de chauffage dans la chambre en octobre !!!
Petit déjeuner correct mais on se sent bien seul devant des plats vides et du "chaud" qui ne l'est plus !!!

Goed hotel, jammer dat ze bij aankomst probeerden me nog een keer voor het ontbijt te laten betalen, maar dit werd uitstekend opgelost bij het daadwerkelijk afrekenen. De kamers in de annex zijn groot, maar vooral de badkamer kan wel een opknapbeurt gebruiken.