Hotel Family

Hotels
•
Independent
7.4 (235 reviews)
Rua da Juta, 301, Brás, São Paulo, 03010-010 , São Paulo , BR
55-11-27978080

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Elevator
Shopping on site
Breakfast available (surcharge)
Television in common areas
Porter/bellhop
Smoke-free property
Snack bar/deli
See all facilities

Review Highlights

Pros:
Good location
Affordable
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
6.65
Multiple mentions of cleanliness issues, including dirty rooms and lack of cleaning services.
Service
7.95
Some staff were attentive while others were not; generally satisfactory service.
Location
8.65
Many guests praised the hotel's central location, especially for shopping and accessing public transport.
Room Quality
6.65
Several complaints about the condition of rooms, including old furniture and inadequate amenities.
Amenities
7.35
Amenities mentioned were basic with room for improvement, especially the breakfast offerings.
Value for Money
7.65
Some reviews indicated that the price did not match the quality, but some guests found it reasonable.
Food and Beverage
6.65
Mixed reviews about breakfast quality and limited options.
Overall Experience
7.65
Generally a decent stay with both positive and negative aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 23:28

Property Description

Convenient Amenities

Stay connected with complimentary wireless internet access. Pamper yourself at the on-site hair salon and enjoy shopping right at the hotel.

Delicious Dining Options

Indulge in a tasty meal at the hotel's restaurant or grab a quick bite at the snack bar/deli. Don't miss out on the buffet breakfasts available for a fee.

Comfortable Accommodation

Relax in one of the 223 air-conditioned rooms with minibars. Enjoy modern conveniences like complimentary toiletries, hair dryers, and work desks.

Immerse yourself in the heart of São Paulo at Hotel Family, just minutes away from popular attractions like Rua 25 de Marco and Sala São Paulo Concert Hall. Book your stay now and experience the vibrant city life firsthand.

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

7.4
Based on 235 reviews
Cleanliness: 6.65
Service: 7.95
Location: 8.65
Room Quality: 6.65
Amenities: 7.35
Value for Money: 7.65
Food and Beverage: 6.65
Overall Experience: 7.65
B
Bruna • couple • br
10
2026-01-30 • via Nuitee
M
Marcelo • solo_traveller • br
6
Bom custo benefício
Pros:

Localização e custo benefício

Cons:

Limpeza e café da manhã.

2026-01-30 • via Nuitee
L
LUCIENE • solo_traveller • br
8
Cons:

Localização

2026-01-30 • via Nuitee
I
Ivan • family_with_children • bo
8
2026-01-29 • via Nuitee
W
Willian • solo_traveller • br
8
2026-01-28 • via Nuitee
M
Mario • family_with_children • br
8
Bom Custo benefício
2026-01-28 • via Nuitee
A
Alesandra • family_with_children • br
8
2026-01-26 • via Nuitee
R
Renata • solo_traveller • br
5
2026-01-26 • via Nuitee
N
Nágila • solo_traveller • br
7
Pros:

Ótima localização para quem vai fazer compras.

Cons:

Não aceitam encomendas para os hóspedes, mesmo que seja volume pequeno.

2026-01-23 • via Nuitee
C
Claudia • couple • br
10
Pros:

A limpeza, conforto e boa localização nos melhores pontos da feira da madrugada.

2026-01-22 • via Nuitee
L
Lidiane Pinheiro Souto • family_with_children • br
8
Pros:

Gosto da localização

Cons:

De alguns atendentes quando cheguei
Um

2026-01-21 • via Nuitee
R
Renato • solo_traveller • br
10
2026-01-21 • via Nuitee
M
Michelle Mota • couple • br
10
2026-01-20 • via Nuitee
K
Kelly • family_with_children • br
8
Pros:

GOSTEI DA LOCALIZAÇÃO, O CAFÉ DA MANHÃ E O ALMOÇO SÃO ÓTIMOS.

Cons:

AS ACOMODAÇÕES SÃO MUITO CARAS PELO SERVIÇO QUE OFERECE, OS QUARTOS NAO SÃO COMPATIVEIS COM O PREÇO, E A RECEPÇÃO DEIXA A DESEJAR. ALGUNS FUNCIONARIOS SÃO ATENCIOSOS, OUTROS NÃO.
TEVE UMA FUNCIONÁRIA DE ÓCULOS E CABELOS CACHEADOS QUE EU CHEGUEI, CUMPRIMENTEI E PEDI INFORMAÇÕES E ELA NEM OLHOU NA MINHA CARA, PARECE QUE EU ERA UMA PAREDE. TEVE UMA MAGRINHA MORENA DO CABELO LISO QUE É EXTREMAMENTE EDUCADA E BOA DE SERVIÇO. NO GERAL A ESTADIA FOI TRANQUILA.

2026-01-20 • via Nuitee
A
Alves Santos • family_with_children • br
9
Pros:

Pq é centralizado

Cons:

O chuveiro e o wi-fi

2026-01-20 • via Nuitee
M
MARCELO • family_with_children • br
10
2026-01-20 • via Nuitee
M
Maria Silvania da silva • couple • br
5
2026-01-19 • via Nuitee
M
MARIA MADALENA • extended_group • br
9
Tudo de bom
Pros:

Muito bom do café da manhã da comodidade de ter almoço e janta no hotel sem precisar sair pra almoçar longe

Cons:

Do barulho durante a noite ficamos no primeiro andar perto do depósito de mercadorias toda hora tinha gente recebendo as mercadorias

2026-01-19 • via Nuitee
S
Sandro • family_with_children • br
3
2026-01-19 • via Nuitee
C
CEZAR • extended_group • br
3
2026-01-19 • via Nuitee