Al Habtoor Palace - Preferred Hotels & Resorts

Hotels
8.9 (2088 reviews)
Sheikh Zayed Road, Al Habtoor City , Dubai , AE

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful, luxurious property
Spacious, well-decorated rooms
Friendly and professional staff (many positive mentions)
Excellent and varied breakfast
Good amenities including beach service and recommended restaurants
Fast and smooth check-in/check-out in several reports
Cons:
Occasional rude or unhelpful staff at check-in / reservations
Reservation handling failure: insufficient sleeping arrangements for confirmed booking
Some bedding issues (sheets feeling old) and weaker shower
In-room menu pricing discrepancy reported

Categories

Cleanliness
9
Multiple reviews explicitly praise cleanliness (Arabic: 'النظافة') and describe the hotel as clean and upscale, indicating a strong cleanliness record.
Service
8.8
Overall service is frequently praised (friendly, professional staff, special mentions for front desk staff like 'Miss Shwe'), but there are notable negative incidents (rude check-in staff, reservations staff issues) so sentiment is positive but mixed.
Location
9
Location is mentioned positively in several reviews ('Location', 'المكان رائع'), indicating a very good location for guests.
Room Quality
8.6
Rooms are described as spacious, well-decorated and comfortable, but there are a few complaints about bedding (old sheets) and shower strength, so room quality is strong but not perfect.
Amenities
9.2
Amenities receive strong praise: extensive breakfast, beach service, notable restaurants (World Cut) and overall palace-like facilities, supporting a high rating for amenities.
Value for Money
8.6
Mixed signals: luxurious experience and many positives increase perceived value, but issues (reservation failed to provide adequate beds, menu pricing discrepancy for room orders) reduce perceived value somewhat.
Food and Beverage
9
Food and beverage is consistently praised (excellent, varied breakfast; recommended restaurants), though there is an isolated complaint about in-room menu pricing differences.
Overall Experience
9
Most reviews describe a fantastic, memorable stay at a magnificent property; positive overall sentiment outweighs isolated negative incidents, leading to a very positive overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:39

Property Description

Experience the epitome of luxury at Al Habtoor Palace - Preferred Hotels & Resorts, where elegance meets modern comfort on the enchanting banks of the Dubai Water Canal.

Luxurious Accommodations
Our spacious rooms and suites, including the prestigious Sir Winston Churchill Suite and Bentley Suite, are adorned with sophisticated decor and equipped with high-end amenities like flat-screen TVs, walk-in closets, and complimentary butler service to cater to your every need.

Exceptional Dining Options
Savor the culinary delights from our seven distinctive dining venues, which feature everything from exquisite French cuisine at BQ - Kitchen & Bar to the award-winning World Cut Steakhouse, capped off with a delightful Grand Afternoon Tea at Sidra.

Wellness & Leisure Retreat
Indulge in relaxation at our Silk Spa, complete with six treatment rooms, Hammams, and rejuvenating wet areas. Stay active at the fitness center or enjoy complimentary beach access at the nearby Waldorf Astoria Dubai Palm Jumeirah.

Book your unforgettable stay at Al Habtoor Palace today!

Important information:

Please note that bedding preferences are subject to availability and are only applicable to the Deluxe and Grand Deluxe room types.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to contact the hotel to receive a payment link.

Parking Policies
-Complimentary Valet Parking for in-house guests.
-AED 75 charge per visit for non-in-house guests. AED 150 charge for overnight parking
-Complimentary for in-house guests and a minimum spent of AED 150 per car in F&B venuesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Video

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.9
Based on 2088 reviews
Cleanliness: 9
Service: 8.8
Location: 9
Room Quality: 8.6
Amenities: 9.2
Value for Money: 8.6
Food and Beverage: 9
Overall Experience: 9
S
Shahin • solo_traveller • ae
10
2026-10-31 • via Nuitee
S
Shahin • solo_traveller • ae
10
2026-10-31 • via Nuitee
O
Omar • solo_traveller • za
8
2026-10-30 • via Nuitee
M
Mohammed • family_with_children • kw
2
Noisy air conditioner in the room
Pros:

The location was great, the building design was amazing the act was so good.

Cons:

The air conditioner was so noisy, some nights i couldn’t sleep because of it, that thing was able to let me never book this hotel ever again, and i told the staff about it, they changed my room, but still the noise was too loud even in the other room. The location as I mentioned was great, but in weekends nights, it has so much traffic i waited 30 mins to enter the hotel.

2026-10-29 • via Nuitee
F
Faris Ali • solo_traveller • ae
8
2026-10-29 • via Nuitee
M
Maitha • family_with_children • ae
10
2026-10-29 • via Nuitee
H
Hind • extended_group • kw
10
2026-10-28 • via Nuitee
S
Saif • couple • ae
10
The hotel is lovely, with an excellent location and a beautiful classic style. It is clean, and the rooms are spacious a
Pros:

The hotel is lovely, with an excellent location and a beautiful classic style. It is clean, and the rooms are spacious and cozy. I really enjoyed my stay and especially appreciated the late checkout.

Cons:

Everything is fine, but we request "complmentry" offers—specifically, breakfast and upgrades room.

2026-10-27 • via Nuitee
S
Sheikha • family_with_children • qa
1
Pros:

لا شي

Cons:

المكان جداً سيء، اول غرفة كانت الكهرباء تحترق بسبب المكان قديم ونظام الصيانة عندهم سيء وبدلوها لنا بغرفة كان الفراش فيه ريحة كريهة ، أعطوني غرفة من الساعة وحدة بالليل الى الساعة 5 ونص صباحاً صوت تزمير السيارات داخل الغرفة ، نوافذ الغرفة غير مانعة للأصوات ، كان اسوأ فندق سكنته

2026-10-25 • via Nuitee
C
Christine • couple • de
8
Es ist gut für ein oder Zwei Tag Übernachtung
Pros:

Die Einrichtung bei der Eingang und die Freundlichkeit der Mitarbeitenden!

Cons:

Die Frühstück ist einfach monoton , jeden Tag das gleiche und sehr sparsam!

2026-10-25 • via Nuitee
O
Omar • solo_traveller • sa
10
Perfect place
Pros:

Perfect place

Cons:

Nothing

2026-10-23 • via Nuitee
S
Shaikha • family_with_children • ae
5
2026-10-23 • via Nuitee
A
Abdullah • couple • ae
6
Stunning with wrong hired employee
Pros:

Very beautiful and well organized

Cons:

We arrived late to check in there. There was someone with the receptionist or the check in person who was doing it and we were waiting. There was only one person even though there were multiple people waiting at night. We went to him. We showed them as our booking the guy had a very bad attitude not respectful not nice nothing even I did not talk to him seeing his attitude and I just sat there.

2026-10-22 • via Nuitee
S
Saeed • couple • ae
10
2026-10-22 • via Nuitee
I
Ibrahim • couple • om
10
Pros:

الموقع النظافة تعامل الموظفي الاستقبال وموظفي استلام وتوديع السيارة
المكان رائع رائع
الفطور متنوع ولكن يحتاج للمزيد شكرا لكم ع حسن تعاونكم

2026-10-21 • via Nuitee
T
Talal32 • family_with_children • bh
8
2026-10-21 • via Nuitee
R
Roshni • solo_traveller • lk
5
2026-10-18 • via Nuitee
A
Ahmed • couple • ae
10
2026-10-17 • via Nuitee
S
Sultan • couple • ae
7
2026-10-17 • via Nuitee
A
AlSaedi • couple • ae
10
2026-10-15 • via Nuitee