Heaven Boutique Hotel

Hotels
9.2 (695 reviews)
KN 29 St,No7 , Kigali , rw

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Price issues
Outdated rooms

Categories

Cleanliness
8.84
Some reviews mentioned discomfort with room quality and noise.
Service
9.81
Staff were described as friendly and helpful, although there were issues with booking handling.
Location
9.85
Location was mentioned as good in multiple reviews.
Room Quality
8.3
Some rooms were described as outdated and small.
Amenities
9.33
Facilities like the gym and pool were well-regarded.
Value for Money
8.29
Some complaints about pricing, especially for services like transport.
Food and Beverage
9.34
Breakfast was specifically mentioned as tasty.
Overall Experience
9.81
Overall good experience but marred by booking issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:45

Property Description

Luxurious Amenities and Features
Heaven Restaurant & Boutique Hotel in Kigali offers an array of upscale amenities including an outdoor swimming pool, fitness centre, and garden. The property boasts spacious rooms with air-conditioning, free WiFi, and the option for standing fans upon request.

Exquisite Dining and Leisure
Guests can indulge in delicious meals at the on-site restaurant or unwind with a refreshing drink at the bar. For recreation, there's a children's playground and various tours available, from culinary to art walks, ensuring a memorable stay for every guest.

Convenient Location and Services
Conveniently situated near Downtown Kigali, guests have easy access to shopping centers, banks, and pedestrian walkways. The bilingual staff, fluent in English and French, are ready to assist with planning activities, making your stay at Heaven Restaurant & Boutique Hotel truly seamless.

Book now to experience luxury and convenience in the heart of Kigali!

Important information:

In order to uphold safety and comfort of our guests during COVID-19, Heaven Restaurant & Boutique Hotel follows the Government of Rwanda Ministry of Health guidelines:

-Disinfecting all hotel rooms and leave rooms unoccupied for 3 days after departure for deep cleaning and disinfection between client stays.

-All rooms have opening windows or sliding doors allowing for fresh air circulation at all times.

-All staff live onsite and all have tested negative.

-The property takes temperatures and require handwashing on arrival for any walk-in restaurant guests.

-All restaurant tables socially distanced spaced 6.6 feet apart.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: KGL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for US$30 per person per night when using an available extra bed.
    Adults stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 695 reviews
Cleanliness: 8.84
Service: 9.81
Location: 9.85
Room Quality: 8.3
Amenities: 9.33
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 9.81
P
Paula • solo_traveller • nl
7
2026-01-23 • via Nuitee
R
Rodrigo • couple • br
10
Awesome time in rwanda !!!
Pros:

Equipe excelente, com café da manha otimo. Atendeu todas expectativas !!! Restaurante do hotel excelente.

Cons:

quarto um pouco pequeno.

2026-01-22 • via Nuitee
U
Unami • solo_traveller • bw
9
2026-01-20 • via Nuitee
P
Peter • extended_group • de
8
Pros:

The food was amazing and room was super clean. Staff too were great in services

2026-01-19 • via Nuitee
D
David • solo_traveller • ca
9
2026-01-18 • via Nuitee
C
Claire • extended_group • fr
10
2026-01-16 • via Nuitee
A
Annie • solo_traveller • gb
7
Potential to be a great stay but slightly disappointed with some aspects
Pros:

Good location and affordable, very friendly and helpful service

Cons:

Aircon broken, plug sockets falling out of wall, no hot water for shower, slow service at breakfast (ran out of spoons, tea, yoghurts etc. - slow to replace)

2026-01-14 • via Nuitee
M
margauxbardet • extended_group • lu
9
2026-01-13 • via Nuitee
M
Maureen • solo_traveller • us
10
Nice staff & after I got my sliding door locked, I was very comfortable in my room. Would be nice to have a larger l
Pros:

Good location for an overnight stay. Delicious dinner at Heaven Restaurant.

Cons:

I didn’t like that the exterior door to our area was unlocked. And the sliding door (I was on the 1st floor) was very tough to lock.

2026-01-11 • via Nuitee
O
ololade • couple • ng
9
Pros:

Right from our first arrival, the warmth of the staff was exceptional.

Cons:

Nothing

2026-01-07 • via Nuitee
M
Marco • solo_traveller • de
9
2026-01-06 • via Nuitee
K
Kenneth • couple • ca
10
This hotel made the top of our list so far!
2026-01-05 • via Nuitee
S
Shereen • solo_traveller • fr
4
Décevant.
Pros:

La localisation, le restau où est pris le petit déjeuner

Cons:

Le bruit la nuit (de dimanche à lundi, entre minuit et 2h du matin) (staff discutant sous la fenêtre de ma chambre, camion bruyant).
La chambre était petite (peu de place pour circuler).
Il y a quelques années (2021, 2022, 2023), cet établissement proposait une expérience et un service client parfait. C’est entrain de décliner, c’est bien dommage.

2025-12-30 • via Nuitee
E
Eugenia • solo_traveller • nl
3
Overpriced, Outdated Rooms, and Mishandled Booking
Pros:

The location is good, the breakfast was tasty, and the staff were generally friendly — especially Justin, who was helpful and kind.

Cons:

Transport & arrival
The hotel airport pick-up cost was overpriced (USD 45). When I arrived, the driver was not there, and I had to wait for approximately 30–45 minutes. Fortunately, I arrived in the morning, and although check-in was officially in the afternoon, I was allowed to check in one hour early.
Booking issue & handling
I had two reservations, both made via Booking.com: one from 26–29 November and another from 29 November–1 December. The second booking was not made through a separate platform, but it was apparently a partner offer within Booking.com. This reservation was confirmed in advance, reconfirmed with the hotel in July, and again confirmed at check-in on 26 November. I also received a Booking.com reminder email the day before the second stay.
On the evening of 28 November, when I went to reception to arrange a taxi for the arriving guests, I was initially told everything was fine. Only later that evening was I informed that the second reservation had allegedly been cancelled by the hotel’s partner. I was later told that the hotel had stopped working with this partner due to pricing issues. While I understand business decisions, this situation was handled poorly. I had explicitly checked multiple times in advance whether the booking was in order and was always told that everything was fine, which suggests the situation was not properly managed internally.
The following morning, on the last day of my first stay, the supervisor informed me that I would have to pay nearly double the original rate to stay, despite having already paid via Booking.com. Although a discount was later offered, the entire situation felt unreasonable and stressful.
Outcome & overall impression
Due to the way this was handled and the overall condition of the room, I decided to book alternative accommodation at the last minute.

2025-12-30 • via Nuitee
K
Kareem • solo_traveller • us
10
The hotel felt comfortable and safe.
Pros:

Facilities were clean. Pool and gym great. Room cozy

2025-12-20 • via Nuitee
S
Shaun • solo_traveller • gb
9
2025-12-19 • via Nuitee
L
linda • couple • cz
9
Hele rustige plek vlakbij het centrum
Pros:

Het personeel was zo ontzettend vriendelijk. Ze hielpen ons bij alle vragen en kwamen met allemaal goede suggesties. We voelden ons heel welkom op de eerste dagen in Rwanda. De massages zijn hemels. Ze waren zo lekker dat we de volgende dag een extra massage hebben geboekt

Cons:

Niks

2025-12-17 • via Nuitee
C
Christian • couple • de
8
2025-12-17 • via Nuitee
A
A • solo_traveller • fr
8
Very nice alternative to other small hotels I have tried in Kigali.
Pros:

Staff is super friendly, and the location is calm for Kigali, very beautiful grounds, especially where gym and restaurants are located (up the street from this property). Lovely rooms and turn-down service. Food is really good, and plentiful breakfast; meals are a bit pricey, however, even for Kigali. The 24-hour gym was really nice and had new and well-maintained equipment, usually empty when I went (at night).

Cons:

The rooms have little things that don't work, but were fixed within the day when I let the hotel know. It is a small property and with a lot of staff, so most things are usually well maintained. Since I stayed multiple times, and on the single overnight stays, I did have some issues which couldn't be fixed because I noticed too late at night (i.e. shower didn't drain properly, AC was noisy). Note that it is rarely warm in Kigali. Smallest room is really small -i.e. couldn't open my full-size suitcase and keep it open.

2025-12-10 • via Nuitee
M
Marilyn • solo_traveller • ca
7
Clean well located property but not a “boutique” hotel
Pros:

The staff were friendly and eager to assist. The onsite restaurant was excellent with a broad variety of choices and first rate service. The included breakfast was a bonus as was the swimming pool. Located in a lovely neighbourhood.

Cons:

My room in the residence was very small in spite of it being an upgrade. There was really nowhere to sit in the room other than on the bed and no common area other than the restaurant. I felt a bit trapped. I woke up to a banging noise every night for 5 nights. I asked if someone could resolve it but with no success. On the 4th day, I was offered a room change (which I didn’t accept since I was checking out the next day). I think it may have been pipes in the walls but I’m not certain.while the room was very clean it was not comfortable.

2025-12-06 • via Nuitee