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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Car hire
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Kids' outdoor play equipment
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Public transport tickets
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Salt-water pool
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Outdoor furniture
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Cooking class
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Aerobics
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Golfing on site
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Playground on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Art gallery on site
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Fishing nearby
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Health or beauty spa nearby
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Horse riding nearby
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Swimming nearby
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Bicycle-friendly property
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Amenities and Features
Heaven Restaurant & Boutique Hotel in Kigali offers an array of upscale amenities including an outdoor swimming pool, fitness centre, and garden. The property boasts spacious rooms with air-conditioning, free WiFi, and the option for standing fans upon request.
Exquisite Dining and Leisure
Guests can indulge in delicious meals at the on-site restaurant or unwind with a refreshing drink at the bar. For recreation, there's a children's playground and various tours available, from culinary to art walks, ensuring a memorable stay for every guest.
Convenient Location and Services
Conveniently situated near Downtown Kigali, guests have easy access to shopping centers, banks, and pedestrian walkways. The bilingual staff, fluent in English and French, are ready to assist with planning activities, making your stay at Heaven Restaurant & Boutique Hotel truly seamless.
Book now to experience luxury and convenience in the heart of Kigali!
In order to uphold safety and comfort of our guests during COVID-19, Heaven Restaurant & Boutique Hotel follows the Government of Rwanda Ministry of Health guidelines:
-Disinfecting all hotel rooms and leave rooms unoccupied for 3 days after departure for deep cleaning and disinfection between client stays.
-All rooms have opening windows or sliding doors allowing for fresh air circulation at all times.
-All staff live onsite and all have tested negative.
-The property takes temperatures and require handwashing on arrival for any walk-in restaurant guests.
-All restaurant tables socially distanced spaced 6.6 feet apart.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 17 years old stay for US$30 per person per night when using an available extra bed.
Adults stay for US$50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Equipe excelente, com café da manha otimo. Atendeu todas expectativas !!! Restaurante do hotel excelente.
quarto um pouco pequeno.
The food was amazing and room was super clean. Staff too were great in services
Good location and affordable, very friendly and helpful service
Aircon broken, plug sockets falling out of wall, no hot water for shower, slow service at breakfast (ran out of spoons, tea, yoghurts etc. - slow to replace)
Good location for an overnight stay. Delicious dinner at Heaven Restaurant.
I didn’t like that the exterior door to our area was unlocked. And the sliding door (I was on the 1st floor) was very tough to lock.
Right from our first arrival, the warmth of the staff was exceptional.
Nothing
La localisation, le restau où est pris le petit déjeuner
Le bruit la nuit (de dimanche à lundi, entre minuit et 2h du matin) (staff discutant sous la fenêtre de ma chambre, camion bruyant).
La chambre était petite (peu de place pour circuler).
Il y a quelques années (2021, 2022, 2023), cet établissement proposait une expérience et un service client parfait. C’est entrain de décliner, c’est bien dommage.
The location is good, the breakfast was tasty, and the staff were generally friendly — especially Justin, who was helpful and kind.
Transport & arrival
The hotel airport pick-up cost was overpriced (USD 45). When I arrived, the driver was not there, and I had to wait for approximately 30–45 minutes. Fortunately, I arrived in the morning, and although check-in was officially in the afternoon, I was allowed to check in one hour early.
Booking issue & handling
I had two reservations, both made via Booking.com: one from 26–29 November and another from 29 November–1 December. The second booking was not made through a separate platform, but it was apparently a partner offer within Booking.com. This reservation was confirmed in advance, reconfirmed with the hotel in July, and again confirmed at check-in on 26 November. I also received a Booking.com reminder email the day before the second stay.
On the evening of 28 November, when I went to reception to arrange a taxi for the arriving guests, I was initially told everything was fine. Only later that evening was I informed that the second reservation had allegedly been cancelled by the hotel’s partner. I was later told that the hotel had stopped working with this partner due to pricing issues. While I understand business decisions, this situation was handled poorly. I had explicitly checked multiple times in advance whether the booking was in order and was always told that everything was fine, which suggests the situation was not properly managed internally.
The following morning, on the last day of my first stay, the supervisor informed me that I would have to pay nearly double the original rate to stay, despite having already paid via Booking.com. Although a discount was later offered, the entire situation felt unreasonable and stressful.
Outcome & overall impression
Due to the way this was handled and the overall condition of the room, I decided to book alternative accommodation at the last minute.
Facilities were clean. Pool and gym great. Room cozy
Het personeel was zo ontzettend vriendelijk. Ze hielpen ons bij alle vragen en kwamen met allemaal goede suggesties. We voelden ons heel welkom op de eerste dagen in Rwanda. De massages zijn hemels. Ze waren zo lekker dat we de volgende dag een extra massage hebben geboekt
Niks
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