Palácio do Governador - Lisbon Hotel & Spa

Hotels
Small Luxury Hotels of the World
9.2 (1063 reviews)
Rua Bartolomeu Dias, Nr. 117 , Lisbon , pt

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Issues with room comfort
Unexpected pool fees

Categories

Cleanliness
9.06
Standard quality for this hotel tier.
Service
10
Many reviews praised the friendliness and helpfulness of the staff.
Location
9.53
Great location with access to restaurants and transport.
Room Quality
8.57
Comments about discomfort with bedding and air conditioning.
Amenities
8.52
Noted issues with some amenities, but overall acceptable.
Value for Money
8.85
Some reviews mentioned that certain charges were unexpected.
Food and Beverage
9.51
Excellent breakfast noted by multiple reviewers.
Overall Experience
9.56
Overall positive experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:09

Property Description

Luxurious Accommodation in Lisbon's Belem District
NAU Palacio do Governador is a stunning hotel located in Lisbon's Belem district, just 400 meters from iconic landmarks like the Belem Cultural Centre and the Belem Tower.

Spa & Wellness Center and Multiple Pools
Indulge in relaxation at the hotel's Spa & Wellness center, take a dip in the outdoor year-round pool or the indoor pool. Enjoy complimentary WiFi and private parking during your stay.

Gastronomic Delights and Nearby Attractions
Unwind at the bar or savor a meal at the à la carte restaurant. Explore nearby dining options or visit the famous Pastéis de Belém café. With public transport stops nearby, discover Lisbon's vibrant districts easily.

Experience luxury and convenience at NAU Palacio do Governador. Book now for an unforgettable stay!

Important information:

Please note that when booking more than 5 rooms, different policies and additional supplements may apply.

Please note that guests booking on nonrefundable rates should inform Palacio do Governador of their invoicing details (Name, Address and VAT number) at the time of booking.

Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions with a link to a secured payment platform.

Please note that children under 16 years old cannot access the Spa area including the indoor pool.

Guests with pets must complete and sign the pet admission form and pay a fee of €25 per night /per pet and a caution of €100 per stay. Only cats or dogs, with until 10kg, are allowed. We can accommodate a maximum of 1 pet per Room/Suite, and it will only be accepted in our "Club rooms and Princess Suite".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 30 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for € 35 per person per night when using an available extra bed.
    People 13 years old and over stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1063 reviews
Cleanliness: 9.06
Service: 10
Location: 9.53
Room Quality: 8.57
Amenities: 8.52
Value for Money: 8.85
Food and Beverage: 9.51
Overall Experience: 9.56
L
Lisa-Maree solo_traveller gb
10
Luxurious stay in a beautiful part of Lisbon
Pros:

Very attentive staff and luxurious stay. We hosted our pre-wedding welcome drinks in one of the terraced rooms and the staff couldn’t do enough to accommodate us and it was a great event.

Cons:

There was nothing we didn’t like!

2026-07-04 via Nuitee
B
Brunella couple ch
9
2026-07-02 via Nuitee
S
Stephanie solo_traveller be
8
2026-06-30 via Nuitee
S
Sebastian couple be
10
A very prestigious hotel at an affordable price, not far from the Belém Tower
Pros:

This stay, offering unbeatable value for money, was wonderful. The staff are extremely helpful and friendly. All our requests were dealt with promptly and with a smile. The little touches made us appreciate our stay all the more: pasteis de nata on arrival, a welcome note left in the room, and another to check that we were still having a lovely stay.
The breakfast, which is partly à la carte, is EXCEPTIONAL. And when you add the swimming pool to that… A luxury hotel at an affordable price!

Cons:

It would take some real nit-picking to find any weaknesses!

2026-06-30 via Nuitee
C
Cardieri couple br
9
2026-06-30 via Nuitee
V
valerie family_with_children fr
9
Excellent
Pros:

Personnel attentif
Situation géographique parfaite
Établissement plein de charme

2026-06-28 via Nuitee
M
Mark couple us
7
Pros:

Location was excellent in the historic resources were impressive.

Cons:

The air-conditioning in the bedroom did not work so the air was hot and stuffy

2026-06-26 via Nuitee
K
Kerstin couple de
10
Sehr komfortabel, große Zimmer, genug Licht und auch Steckdosen , gemütlich eingerichtete Zimmer zum wohlfühlen. Sehr be
Pros:

Super Urlaub .Geschichtsträchtig und trotzdem mit jedem Komfort

Cons:

Mir fällt nichts ein

2026-06-26 via Nuitee
M
Manuel solo_traveller be
9
2026-06-26 via Nuitee
J
Joana couple pt
7
Hotel muito bem localizado
Pros:

O Hotel é agradável. O espaço exterior é muito bonito. Gostei do quarto e da localização do hotel

Cons:

Quando fiz a reserva procurei por um hotel com estacionamento.
Escolhi este porque mencionava ter parque. Quando cheguei, tarde, estacionei e fiquei surpresa por me pedirem 25€. A surpresa vem de ser um hotel de 5* e por, ter procurado por isso. O funcionário preferiu falar me inglês do que em português, e, mais uma vez, por ser um hotel de 5* isso foi desconfortável. Disse que antes era gratuito, agora não. Mencionou que tinha de pagar, depois não. O que me incomodou foi a forma, e não o valor.

2026-06-25 via Nuitee
M
Magnus family_with_children se
7
2026-06-24 via Nuitee
G
Gabriella couple hu
10
2026-06-23 via Nuitee
F
Fabíola solo_traveller pt
10
Foi uma estadia bastante confortável e agradável. Recomendo!
Pros:

O hotel é muito bonito, o staff atencioso e prestável. Adorei o restaurante e o miminho que me foi deixado no quarto. A localização é excelente para quem necessita ficar próximo de Belém e imediações. Recomendo e planeio voltar!

2026-06-22 via Nuitee
S
sylvie extended_group lu
10
2026-06-21 via Nuitee
A
Artie couple nl
9
Comfortabel luxe boutique hotel op een top locatie
Pros:

Locatie top personeel top

Cons:

Airco deed het niet vrrhuizen van kamer en airco deed het nog niet

2026-06-17 via Nuitee
U
Ursula couple de
8
2026-06-13 via Nuitee
P
pleijsier solo_traveller nl
8
Pros:

Ontbijt

Cons:

Airco gewoon op 18.5 graden afgesteld gevolg warme kamer.Geen bidet
Geluid aan tuinzijde van pauwen verstoorde nachtrust

2026-06-12 via Nuitee
C
Carlos couple pt
10
2026-06-11 via Nuitee
G
Ghadah solo_traveller sa
10
2026-06-09 via Nuitee
R
Ruben solo_traveller pt
10
2026-06-08 via Nuitee