Chester Hotel and Suites Nairobi, City Centre CBD

Hotels
7.7 (640 reviews)
Koinange Street , Nairobi , ke

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Children allowed

Facilities

Non-smoking rooms
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Maintenance issues
Breakfast quality

Categories

Cleanliness
7.41
Reviews indicate that the apartment is clean, but some mention issues like outdated and poorly maintained areas.
Service
8.38
Positive mentions of helpful front desk staff and general service experience.
Location
8.92
Great location highlighted in multiple reviews, centrally located with access to restaurants and attractions.
Room Quality
6.87
Rooms are spacious but concerns about outdated furnishings and some maintenance issues were mentioned.
Amenities
7.4
While some facilities are functional, suggestions for improvements were noted, such as better TV options.
Value for Money
7.86
The hotel offers reasonable pricing for its location and facilities.
Food and Beverage
6.41
Mixed reviews regarding the breakfast quality and offerings.
Overall Experience
8.38
Generally positive experience noted, with some issues but considered a good place to stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:40

Property Description

Luxurious Outdoor Pool and Terrace
Experience ultimate relaxation at Jambo Chester Nairobi with our refreshing outdoor pool and inviting terrace. Whether you want to take a refreshing dip or simply soak up the sun, our pool area is the perfect spot to unwind.

Delicious Dining Options
Indulge in a culinary journey at our onsite restaurant where you can savor a variety of local and international dishes. Pair your meal with a selection of drinks from our bar, offering a range of beverages to complement your dining experience.

Convenient Amenities and Activities
From meeting facilities to dry cleaning services, we have everything you need for a comfortable stay. Engage in activities such as golfing both on-site and in the surrounding areas. With free Wi-Fi, 24-hour front desk, and complimentary parking, your stay with us will be seamless and enjoyable.

Book your stay at Jambo Chester Nairobi now and elevate your Nairobi experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for US$15 per person per night when using an existing bed.
    People 3 years old and over stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 640 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.92
Room Quality: 6.87
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 6.41
Overall Experience: 8.38
M
Mouhamed • solo_traveller • sn
9
Pros:

location

2026-04-11 • via Nuitee
L
lee • solo_traveller • kr
10
Pros:

굉장히 안락하고 깨끗했어요...

2026-04-09 • via Nuitee
J
Joshua • couple • us
10
2026-04-03 • via Nuitee
J
Joshua • couple • us
10
Perfect
Pros:

Location, big rooms

Cons:

No AC but they gave me a fan.

2026-04-03 • via Nuitee
S
Sabine • solo_traveller • de
8
Central location
Pros:

Central location. Café downstairs. Balcony. Comfy bed.

Cons:

Security staff was offensive. Not many tv channels.

2026-03-29 • via Nuitee
M
Mark • couple • gb
9
2026-03-23 • via Nuitee
M
Mark • couple • gb
8
2026-03-23 • via Nuitee
T
Tibor • couple • hu
8
It was really nice, next time I stay here again.
Pros:

The location was great, the staff was very friendly and helpful, the room was clean mostly, the kitchen machines were nice.

Cons:

Inside the wardrobe the shelves were dusty, some more utensils would be nice in the kitchen, but overall we did not lack any particular item. But there was like only one fork per person or so.

2026-03-16 • via Nuitee
P
Phanice • family_with_children • ke
10
It was wonder
Pros:

Staff, very kind and reaching out in time before I’m frustrated. Good service at the front desk and cafeteria.

Cons:

The cafeteria is a bit expensive.

2026-03-16 • via Nuitee
J
Joshua • couple • us
10
Pros:

Big rooms, nice location

Cons:

No ac but don’t really need it

2026-03-10 • via Nuitee
T
Tonny • solo_traveller • dk
8
Rigtig fin fast base i Nairobi
Pros:

Sikkerhed. God placering. Store lejligheder.

Cons:

Køkkener for sparsomt udstyret.

2026-03-07 • via Nuitee
T
Tonny • couple • dk
8
God base med fin afrikansk standard
Pros:

Gode lejligheder, god sikkerhed, fin placering med alt nødvendigt i nærheden. Fint wifi og TV. God service med kuffertopbevaring.

Cons:

Køkkener meget uens og sparsomt udstyret. = Afrikansk standard. Men det vigtigste virker.

2026-03-07 • via Nuitee
S
Stephen Paul • couple • tw
6
2026-03-02 • via Nuitee
G
Grminder • solo_traveller • ie
5
My towel was Ditry after using it and when I asked for another towel I was told I needed to pay for it. They need to inf
Pros:

Even though the place is very old, it’s clean . The place needs new mattress and repair other than that it’s in a great location .

Cons:

I was a little disappointed because I was being charged for dinner I never ordered. I didn’t know they have restaurant because I was out all day long. They me to another room and apparently they pinned the dinner of previous person on me very disappointing. My room was changed at night. Eventually everything went fine by the end of the day.

2026-03-02 • via Nuitee
L
LUCIANO • extended_group • it
8
2026-02-26 • via Nuitee
O
Osoro • couple • ke
6
2026-02-23 • via Nuitee
S
Susan • solo_traveller • us
10
Central Nairobi close to all sites
Pros:

Large room with balcony. Great for a long stay.

2026-02-23 • via Nuitee
S
Sunil Sangakkara • couple • gb
10
This has to be one of the best hotels for tourists.
Pros:

The location was right at the top. Excellant value for money. Staff were very polite and friendly. I love this hotel and can recommend to anyone.

Cons:

The decoration and furniture were dated. I understand the owners are refurbishing the place systematically.

2026-02-22 • via Nuitee
A
Akky • solo_traveller • in
6
Pros:

Huge rooms

Cons:

Old, run down place, staff are not quick to respond and you've got to remind them twice of your request for something.

2026-02-22 • via Nuitee
E
Elena • couple • bg
9
Удобный, домашний отель в самом центре города.
Pros:

Очень понравился отель. Чувствовали себя, как дома. Номер был просторный, гостиная и спальня с красивым видом на город. Вкусные завтраки. Местоположение в самом центре, удобное для знакомства со столицей.

Cons:

Близость к ресторану, где играли ночные свадьбы. Шумновато.

2026-02-13 • via Nuitee