Best Western Queens Hotel

The hotel is in need of refurbishment to say the least the bar area was disgusting seats broken only bottles as pumps not working and dirty glasses infact the hotel should be condemned.
The only saving grace was the staff and the breakfast the staff were polite,friendly and helpful especially Annie who made breakfast service a pleasure.
Disappointing that hotels.com have this on there web site as im sure if they sent an inspector they would not recommend this hotel I for one will not be recommending it.

All the staff that I met were very helpful. Especially as I had left my charger for mobile at home they provided me with one. As the kitchen was out of commission in evening they arranged a meal for me. I have stayed in a few hotels over europe and this was one of the better ones.

The condition was dirty bar was closed no hot water so couldnt get a shower in the morning £80 for a night a would stay there again for £20 a night

Perfect for what we needed

A bit dated. Uncomfortable bed. Pillows solid

Reception was closed and told to go to the bar. Once he had finished serving a couple of people we got checked in. He was friendly and gave us the information needed. The elevator buttons were missing and you had to put your finger into an open switch which was quite worrying. Our room was clean but badly needing upgraded. Floor and bed was extremely annoying as you couldn’t breathe without something squeaking. There was a droning noise that must be an external extractor or something like that.
Breakfast was ok, staff were friendly and you didn’t have to wait long on your food arriving.
Overall, friendly staff in a hotel that is in need of an upgrade.

Hotel is in urgent need of investment, carpets/walls/furniture very dated. Biggest issue is the quality of the beds and showers in room. The beds clearly havent been upgraded for many years and are quite simply that uncomfortable it makes sleeping very difficult. The shower systems must be 20/25 years old? The bathrooms look like they were ladt updated in the 80s. Breakfast is very limited ( no hot breakfast on day 1 with no explanation and day 2 was informed that hot offering was limited). No hairdryers, some fittings and fixtures damaged. Fair play to the staff on site, couldnt fault any one of them but its criminal that hotel even charges for rooms given the state its in. It needs to close temporarily so even some of the basic amenities can be upgraded very very poor this from Best Western

Very basic rooms, worst BW hotel I have stayed in. Had to pay for parking which was not mentioned when I booked the rooms. Very disappointed,

Worst Hotel experience I have had
Hotel is dirty,(unemptied mop bucket on coridoor by room all the time I was there - full of rubbish - notified manager but still there when I left. Dead Flies all over the place - Building had paint peeling off surfaces, very tired & the Manager was giving assurances he didn't deliver on (Shower was not working - I asked for another room to have a shower in but was told none were available.)
Would have to wait for manager to turn up.
- 2nd night in new room, sign saying don't use the bath and shower again not working properly. No Apology, no refund,no empathy showed by Manager - reception said he would call me @ 9.00 a.m. - by 12.00 noon I had to call him and he claimed not to know anything about the problem - said he would inspect room himself, evidently did not. Blamed Covid for poor condition of Hotel. I paid £170 room only.
No offer of any refund - was told my contract was with Hotels.com
I shall not stay at a best Western again and advise my contacts and work colleagues likewise
The 3 star rating and membership of the Best western Group needs to be urgently reviewed. In summary a totally unpleasant experience!!
Please advise how I go about claiming a refund from Hotels.com

Old fashioned dreary property dark interior badly in need of refurbishment ,towels in room stained ,and just drab

We had 4 rooms booked for a weekend at the races. Rooms were very tired and in desperate need of a makeover. Booked breakfast for our stay but only continental on second day as chef had day off and it was the poor housekeeper trying to do everything. Very understaffed but staff that was there were lovely and tried their best. Best part of our stay was the social club just down the street and the chippy just next door to it they were 5 stars ⭐️

It did its job. A bit worn down, but perfectly fine for a short stay.

We found the room very warm so needed a fan to cool it down .
The towel rail was dangerously hot so we had to have the fuse removed by housekeeping !

Covid has taken its toll on this Hotel. The staff were wonderful, courteous and did their best to help where possible. However there were just not enough staff to run a Hotel of this size, and really the Hotel operators should consider if this Hotel is suitable to be open.
There is a Full Scottish Breakfast advertised from Wednesday to Sunday, in fact on a Saturday and Sunday this is not the case, and a "Continental" breakfast is offered. There Continental Breakfast is Toast and Cereal?

The hotel was clean but looking very tired in places and I don’t think there was a floorboard in the room that didn’t creak when you walked about in the room or toilet area.
Went for breakfast only to find out that for whatever reason there was only continental being served that day. This consisted of cereal and toast that’s your lot. Not very continental in my opinion.

A perfectly located hotel only a few minutes walk to Perth town centre. One minute from both train and bus stations. The hotel staff were friendly and polite. The room was clean and service in the dining room for breakfast was first class. Perfect for a short stay in the " Gateway to the Highlands" 👍😁

I would advise anyone not to stay in this hotel. Old, worn out Shabby dingy place Broken side tables, leaky toilets, checked out 2 days early and check in to a premier inn

Complained to the manager how just blankly stared back at us

The hotel wasn’t worth the money,
It’s about 10 minute walk to the centre,
It is right next to the railway station,
The hotel is tired, and very dated, to me ots a £50.00 a night hotel, it’s comfortable enough but for business the room I had which is supposedly the deluxe has no space to work,
Nothing wrong with it but I won’t be rushing back

Hotel bit dated. But clean, central located. Breakfast staff. The Brazilian guy was fantastic and the other guy. Food awesome. Compliments to chef. Will be bk . Nothing a lick of paint, new carpet wouldnt fix.

Very close to train station and town, friendly helpful staff and comfortable room