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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Sauna
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Packed lunches
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Heated pool
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Coffee Shop on site
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Fruits
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Shallow end
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Steam room
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Golfing on site
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Self parking (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Swimming nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Convenient Location
Situated in the heart of Stoke-on-Trent, DoubleTree by Hilton offers easy access to the city center and popular attractions like Alton Towers, World of Wedgwood, and Trentham Gardens. With the M6 motorway just a stone's throw away, exploring the Midlands has never been more convenient.
Modern Accommodations
Experience contemporary comfort in our well-appointed rooms, designed to provide a relaxing stay for our guests. Whether you're here for business or leisure, our stylish accommodations cater to your every need, ensuring a memorable stay in Stoke-on-Trent.
Leisure Facilities
Unwind and recharge at our hotel's leisure facilities, including a fitness center and a relaxing lounge area. After a day of sightseeing or business meetings, indulge in some well-deserved relaxation before heading out to explore the vibrant city.
Book your stay at DoubleTree by Hilton Stoke-on-Trent now for a seamless blend of convenience, comfort, and leisure during your Midlands adventure.
Please note that during your stay at the hotel we may be hosting events such as weddings.
When booking 6 rooms or more, different policies and additional supplements will apply.
Room packages including meals exclude children’s meal charges '
Please note, the restaurant is closed on Friday and Saturday nights during December due to Christmas parties. Guests can purchase bar meals instead until 19:00 then room service after 21:30.
Please note that during your stay at the hotel we may be hosting events such as weddings. When booking 9 rooms or more, different policies and additional supplements will apply.
During our festive period we will be hosting Christmas parties in the hotel throughout December and the last weekend in November . We will do our utmost to ensure you have a pleasant stay and are not disturbed by the music; however, this cannot be guaranteed.
'If you are booking a room with a sofa bed for 2 people and you would like the sofa bed made up please let us know prior to check in'.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.
Location
Property Accessibility
- Ramp: Yes
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: Yes
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Chair: Mobile
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: No
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
Very comfortable rooms although some stains on the floor. Bathroom was very nice, and modern. Very nice bed and excellent housekeeping - the room was perfectly cleaned every day
The food was terrible. Very very poor and at times inedible. The menu has changed from what was on the website. Steak was burnt to a crisp and well done when ordered medium rare. Fish batter was soggy. Mushroom pasta was bland. Breakfast was bland with no standouts, should really be included with the room as it wasn’t worth the extra charge. Staff and kitchen were shockingly slow and constantly out of certain deserts.
Lovely bedroom and dining area.
The swimming pool.was very tired with tiles missing
Location
Poor quality service in restaurant and food selection and quality poor
Location
Disorganised
The property was closed and i couldn’t check in
waste of money
We had a perfect stay. Staff and room was excellent. Breakfast was very good. Very good stay and very good value thank you.
The swimming pool area looked a little run down and needs some maintenance spentd on it.
las camas y las almohadas eran excelentes, desayuno muy bueno también, restaurante de la noche barbaro!
el baño un poco justo, sobre todo la ducha
Cookies
Automatic doors didn’t work. The food at the restaurant was appalling. Bed was not comfortable. Not worth the money.
Comfortable and had everything that we needed fit our over night stay
Rooms were comfortable and clean
Breakfast was good but overpriced for children. Food was good in the restaurant. Pool facilities were nice.
Queued for over 30 mins at check in which wasn't a great start. Ordered a bottle of prosecco at dinner which was brought to our table and left in the ice bucket. We opened it ourselves which was a first in a restaurant! Beds were rock hard and uncomfortable so didn't get much sleep. Surprised there was no mini fridge in the room. Also, had to pay to park which was a shame after paying so much to stay.
Nice and clean room, friendly staff and efficient bar service
Beds are terribly hard and very uncomfortable. Same comment following our stay last year as well.
Just because there was a conference on at the same time shouldn’t mean the restaurant serves a limited menu. The food we ate the first night was rather poor and the buffet option extremely limited and substandard for the price.
The complimentary cookies were excellent and a bonus they were warm. Beds were excellent so comfy and pillows were like clouds excellent quality
Lifts took forever girls in restaurant were quite slow in bringing drinks
Having visited a number of times, particularly last Christmas, knew what to expect, and had a good familiar feel. Breakfast only on one day, and was excellent. Room was next to lift annex, so was convenient, and readily accessible. Room was very well presented, and staff were friendly and efficient.
Meal on first night was disappointing, slow service, ordered cocktail was accepted, but then found to be unavailable. One meal, gnocchi, was very sickly and ultimately left, although no offer of price reduction made. Main staff member at breakfast very good but run off her feet, while other young members strolled around in a dream. Pool area very tired, tiling needing replacement, disappointingly no jacuzzi either.
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