DoubleTree by Hilton Stoke-on-Trent, United Kingdom

Hotels
•
Doubletree by Hilton
8.2 (3166 reviews)
Etruria Hall, Festival Way, Etruria , Stoke on Trent , gb

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Comfy beds
Cons:
Staff issues
Food quality

Categories

Cleanliness
8.8
Rooms were lovely, clean and comfortable.
Service
7.8
Staff were mostly absent and difficult to get help from.
Location
8.8
Great location for what we needed.
Room Quality
8.8
Room was good, comfy bed with plenty of pillows.
Amenities
8.5
Sauna, steam room, and pool were fine.
Value for Money
7.8
Food was poor compared to price.
Food and Beverage
6.8
Food was ok, but some odd combinations and poor quality.
Overall Experience
8.3
Overall a decent experience with some reservations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:04

Property Description

Convenient Location
Situated in the heart of Stoke-on-Trent, DoubleTree by Hilton offers easy access to the city center and popular attractions like Alton Towers, World of Wedgwood, and Trentham Gardens. With the M6 motorway just a stone's throw away, exploring the Midlands has never been more convenient.

Modern Accommodations
Experience contemporary comfort in our well-appointed rooms, designed to provide a relaxing stay for our guests. Whether you're here for business or leisure, our stylish accommodations cater to your every need, ensuring a memorable stay in Stoke-on-Trent.

Leisure Facilities
Unwind and recharge at our hotel's leisure facilities, including a fitness center and a relaxing lounge area. After a day of sightseeing or business meetings, indulge in some well-deserved relaxation before heading out to explore the vibrant city.

Book your stay at DoubleTree by Hilton Stoke-on-Trent now for a seamless blend of convenience, comfort, and leisure during your Midlands adventure.

Important information:

Please note that during your stay at the hotel we may be hosting events such as weddings.

When booking 6 rooms or more, different policies and additional supplements will apply.

Room packages including meals exclude children’s meal charges '

Please note, the restaurant is closed on Friday and Saturday nights during December due to Christmas parties. Guests can purchase bar meals instead until 19:00 then room service after 21:30.

Please note that during your stay at the hotel we may be hosting events such as weddings. When booking 9 rooms or more, different policies and additional supplements will apply.

During our festive period we will be hosting Christmas parties in the hotel throughout December and the last weekend in November . We will do our utmost to ensure you have a pleasant stay and are not disturbed by the music; however, this cannot be guaranteed.

'If you are booking a room with a sofa bed for 2 people and you would like the sofa bed made up please let us know prior to check in'.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 3166 reviews
Cleanliness: 8.8
Service: 7.8
Location: 8.8
Room Quality: 8.8
Amenities: 8.5
Value for Money: 7.8
Food and Beverage: 6.8
Overall Experience: 8.3
J
J.W. Hooydonk • solo_traveller • nl
8
2026-06-19 • via Nuitee
M
Murphy • solo_traveller • gb
8
2026-06-19 • via Nuitee
J
Jane • extended_group • gb
9
Good stay and would return.
Pros:

The room was great. Good size and clean. Staff were friendly and helpful. Breakfast was good. Kids liked the swimming pool.

2026-06-18 • via Nuitee
K
Ketchen • family_with_children • gb
9
2026-06-18 • via Nuitee
C
Colin • solo_traveller • gb
10
Great hotel and great location
Pros:

Easy to find. Convenient for the areas around it. Room was a decent size with great facilities

Cons:

Paying for parking when other hotels offer it as a courtesy is a bit annoying

2026-06-18 • via Nuitee
G
Garner • solo_traveller • gb
9
Fanfabidosy
Pros:

Everything the comfy stay was too knotch pillows amazing breakfast fab

Cons:

The pool is it a bit on the small side and was full of children

2026-06-18 • via Nuitee
M
Makereta • family_with_children • gb
9
2026-06-14 • via Nuitee
M
Mirela • family_with_children • gb
10
2026-06-14 • via Nuitee
G
Gemma • couple • gb
9
Relaxing facilities and great location for food and shops
Pros:

Location was good, facilities good, wellness Great.

Cons:

Spa facilities

2026-06-13 • via Nuitee
C
CATHERINE • couple • au
6
Comfortable room.
Pros:

Large room .

Reception staff very good.

Cons:

Booked double bed and got to large single beds.
Dining room and bar not up to standard.

2026-06-12 • via Nuitee
N
Nkechi • couple • ng
8
It was peaceful and enjoyable
Pros:

The staff were warm and welcoming

Cons:

The luggage trolley needs upgrading

2026-06-12 • via Nuitee
J
james • family_with_children • gb
3
Pros:

Decent property but constant noise all night from functions going on. Screaming, fighting and rowdiness all night, no security in sight , absolutely ruined our stay.

2026-06-11 • via Nuitee
M
McNeil • family_with_children • gb
7
Pros:

More options at breakfast for non pork eaters.

2026-06-08 • via Nuitee
C
Callum • couple • gb
10
2026-06-07 • via Nuitee
L
Lee • solo_traveller • gb
10
2026-06-07 • via Nuitee
L
Linetty • couple • gb
10
2026-06-07 • via Nuitee
I
Ian • solo_traveller • gb
9
2026-06-05 • via Nuitee
P
Patrick • solo_traveller • gb
9
2026-06-04 • via Nuitee
C
Cristina • family_with_children • gb
10
2026-06-04 • via Nuitee
T
Tonks • solo_traveller • gb
9
Pros:

The food & breakfasts were excellent huge choice & staff were extremely helpful smiling and always went out of their way to make our stay comfortable & happy from the front desk to the cleaning ladies all so kind.

Cons:

The pool facilities are abit dated and show didn't work washbottles empty and couldn't get in the pool due to lessons. But the staff were extremely helpful & kind

2026-06-01 • via Nuitee