Best Western Queens Hotel

Hotels
•
Best Western
8 (1117 reviews)
160 Nethergate, Dundee, Scotland, DD1 4DU , Dundee , GB
44-138-2322515

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Facilities

Meeting rooms
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and comfortable rooms
Value for money
Cons:
Noisy guests
Inconsistent food temperature
Aged facilities

Categories

Cleanliness
7.75
Overall cleanliness was praised, but some guests mentioned tired-looking areas.
Service
8.25
The staff were praised for being very polite, helpful, and attentive.
Location
8.75
Perfect location noted in several reviews, very central and close to attractions.
Room Quality
7.75
Rooms were generally comfortable, though some mentioned dated wallpaper.
Amenities
7.75
Amenities such as parking were appreciated, but some food items were not hot.
Value for Money
8.25
Guests felt the hotel offered good value relative to the location and services.
Food and Beverage
7.75
Breakfast received positive feedback, though there were some issues with temperature.
Overall Experience
7.75
Positive feedback overall, but some areas could improve for a better experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:13

Property Description

Convenient Amenities: Enjoy complimentary wireless internet access and concierge services during your stay.

Dining Options: Indulge in delicious meals at the hotel's restaurant or opt for convenient room service. Conclude your day with a refreshing drink at the bar/lounge.

Central Location: Situated in the heart of Dundee, near popular attractions like the University of Dundee and Dundee Contemporary Arts Centre.

Experience these fantastic features at Best Western Queens Hotel. Book your stay now for a memorable experience in Dundee.

Important information:

  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DND

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8
Based on 1117 reviews
Cleanliness: 7.75
Service: 8.25
Location: 8.75
Room Quality: 7.75
Amenities: 7.75
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 7.75
J
John • family_with_children • gb
7
Pros:

Helpful staff. Good central location. Reasonable value. Comfortable.

Cons:

Lift was temporarily out of service (but this didnt bother me). The iron in my room didnt work.

2026-03-21 • via Nuitee
H
Hay • couple • gb
6
Staff lovely but heeds updating
Pros:

Breakfast good and good location

Cons:

Lift was working. Bar was shut between 3 and 5pm.

2026-03-20 • via Nuitee
M
Matthew • solo_traveller • gb
9
Very nice stay
Pros:

Very comfy bed, plenty of room, good bathroom, breakfast was spot on

Cons:

Lifts weren't working, not really an issue tbh though

2026-03-20 • via Nuitee
S
Stuart • extended_group • gb
10
2026-03-18 • via Nuitee
M
Mantese • family_with_children • it
10
2026-03-18 • via Nuitee
L
Lee • solo_traveller • gb
7
2026-03-17 • via Nuitee
K
Kayla • couple • gb
10
2026-03-16 • via Nuitee
H
Holmes • couple • gb
7
City visit, comfortable night, parking
Pros:

Location was good, with parking available. Room was small, but fine, on 3rd floor. Historic Victorian building , being upgraded. Fantastic oak staircase. Pleasant bar and breakfast area, though we didn't realise it was there.

Cons:

Large broken window of grand street entrance , hopefully soon to be repaired. Lift not working would have been impossible for some visitors, hopefully temporary.
Reception is very internal - would be more welcoming closer to the entrance ... Just saying

2026-03-16 • via Nuitee
N
Norma • family_with_children • gb
8
2026-03-16 • via Nuitee
G
Gary • family_with_children • gb
8
Pros:

Nice staff very helpful, nice breakfast, room quiet and comfortable, great location as well to explore Dundee from.

Cons:

Nothing was all good.

2026-03-16 • via Nuitee
S
Sal • couple • gb
5
Alright for 1 night
Pros:

Hotel was central

Cons:

Room looked tired - breakfast was not good & coffee was cold

2026-03-16 • via Nuitee
M
Michael • family_with_children • gb
1
Bad
Cons:

Hotel kinda seems in disrepair, could be so much better looks like it might have been really nice back in the day but like its not really been maintained, everythings kinda out of date, the lift out of service, nipped out to car after 12 for something ended up at the door for over half an hour ringing door bell and banging on the door to get in before someone opened up, wouldnt reccomend definitely not staying again

2026-03-13 • via Nuitee
D
Dave • extended_group • gb
8
2026-03-11 • via Nuitee
L
Lucy • couple • gb
9
2026-03-10 • via Nuitee
B
Brit • solo_traveller • no
7
2026-03-10 • via Nuitee
C
Carol • couple • gb
5
I personally won’t be staying again cause the bed was not a good sleep with it being 2 different sizes
Pros:

The building was nice itself

Cons:

King bed which was 2 beds put together but the beds were different height so the bed was not flat. Had to look for the phone which was under the bed ? Had to get key fob reset 3 times.

2026-03-09 • via Nuitee
J
Joanna • family_with_children • gb
10
Pros:

The room was clean, the bed was comfortable, the parking space was great, the location was great, we didn't need anything else, thank you very much

2026-03-08 • via Nuitee
T
Thomas • family_with_children • gb
8
2026-03-06 • via Nuitee
R
Robert • family_with_children • gb
10
2026-03-06 • via Nuitee
D
Dr. mohamed • solo_traveller • gb
5
Cons:

My room was so called, the heater was only working at night, not at day time and even if it’s working the room was so cold because the window is not well isolated

2026-03-05 • via Nuitee