Best Western Priory Hotel

Hotels
•
Best Western
7.4 (1276 reviews)
Mildenhall Road , Bury Saint Edmunds , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable bed
Cons:
Cleanliness issues
Room quality concerns
Cold food

Categories

Cleanliness
6.11
Several reviews mention issues with cleanliness, including filthy bathrooms and mould.
Service
8.08
Most reviews positively highlight the friendly and helpful nature of the staff.
Location
8.12
Reviews point out a convenient location, particularly for exploring the town.
Room Quality
6.57
Mixed feedback noted regarding the condition and comfort of rooms.
Amenities
7.6
Amenities like breakfast were generally well-received, though some issues were noted.
Value for Money
8.56
Guests felt they received good value for their stay, especially with promo deals.
Food and Beverage
7.11
Food quality was mentioned as good but sometimes served cold.
Overall Experience
7.08
Overall, guests had a favorable experience but noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:37

Property Description

Award-Winning Dining Experience at Garden Restaurant

Indulge in formal yet relaxed dining at the award-winning Garden Restaurant, known for its exceptional cuisine and inviting ambiance.

Stay Connected with High-Speed Broadband

Whether for work or leisure, stay connected with complimentary wireless high-speed broadband available in all public areas and rooms.

Convenient Location with Free Parking

Located just a 5-minute drive from the A14 and a short walk from the center of Bury St Edmunds, enjoy the convenience of free parking with space for over 50 cars.

Experience tranquility and convenience at the Best Western Priory Hotel. Book your stay now!

Important information:

Based on two adults sharing, children stay free if staying in parents' room on a room only basis. Breakfast will be charged as taken. Full cancellation charge will be made for any booking canceled within 48 hours prior to arrival.

Please note that a major refurbishment and expansion works are in progress. The expansion includes a new 100 seat Restaurant and Bar Area, relocation of the Reception and Lounge Area and an additional 14 bedrooms at the Hotel. While the refurbishment project does not affect any of current facilities within the Priory Hotel there may be some slight disruption of traffic movement and workers throughout the daytime only.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.4
Based on 1276 reviews
Cleanliness: 6.11
Service: 8.08
Location: 8.12
Room Quality: 6.57
Amenities: 7.6
Value for Money: 8.56
Food and Beverage: 7.11
Overall Experience: 7.08
S
spooner • family_with_children • gb
1
Would not recommend
Pros:

Their was a little jar of sweets on the table

Cons:

So we was put in room 50 outside in a chalet type accommodation, to first look at the room it looked ok. However the room wasn't warm we put the heating on ad full as we can and we was still chilly. You only get a very thin duvet on the bed so it was a very long cold night. You are giving one pillow each with spare in the cupboard. We had to use two each as they where so thin also, I had to fold one of mine in half to try and get some hight which then made the pillow do hard and very uncomfortable. The curtains didn't hang correctly and sort of falling down the curtains was also not black out so out room was lit up all night we might as well just had the main light on all night. The sheet also had marks on it and. The shower sounded like a massive industrial hoover going it was so load and finally from the early hours of the morning you could here like boilers going or a water system sounded like are room was in a basement ( obviously it wasn't) so yer really don't recommend room 50! I did report all this to the receipt when we left this morning, and they just said thank you for letting them know🙈 so one very tied couple here who will certainly not be returning.

2026-03-14 • via Nuitee
P
Paula • solo_traveller • gb
9
2026-03-12 • via Nuitee
P
Paul • family_with_children • gb
9
Great value, comfortable hotel with friendly staff
Pros:

A really good value hotel. All the staff were very friendly and helpful. My room was a garden room and was very comfortable, clean and spacious.

Cons:

It's a slight walk into town - maybe 20-25 mins - but very doable and just a straight line to the Abbey.

2026-03-10 • via Nuitee
J
Jenny • couple • gb
8
Pros:

Still has its old charm

2026-03-09 • via Nuitee
L
Larry • family_with_children • gb
8
Visit in early February. 2026 using accessible room for disability.
Pros:

Accessible room 40, good bteakfast

Cons:

Entrance on 1 way system caused by diversion from road works, reception very noisy with large party for overnight celebration, parking near room in evening was blocked by other guests parking inconsiderately.

2026-03-08 • via Nuitee
A
Anne • family_with_children • gb
7
Pros:

Location, staff

Cons:

Food. Breakfast was uninspiring compared tp other best westerns

2026-03-08 • via Nuitee
R
Russell • family_with_children • gb
8
Pros:

The rooms are comfortable and plenty of space good price

Cons:

Bathrooms are a bit tired but still perfectly usable

2026-03-07 • via Nuitee
D
Darren • couple • gb
8
2026-03-07 • via Nuitee
C
Cherie • solo_traveller • gb
8
Great stay I would come again.
Pros:

Nice atmosphere great food, nice touch with sweet jar in the room

Cons:

Ease to location not the hotel fault but a lot of road works creating lots of traffic

2026-03-07 • via Nuitee
C
Cherie • couple • gb
8
2026-03-07 • via Nuitee
N
Nazia • extended_group • gb
9
2026-03-06 • via Nuitee
P
Par • couple • gb
9
2026-03-06 • via Nuitee
R
Ralph • couple • gb
8
Good stay. Comfortable and friendly
Pros:

Will fitted out. Room comfortable

2026-03-05 • via Nuitee
A
Andy • couple • gb
8
2026-03-05 • via Nuitee
A
Anne • solo_traveller • gb
4
A tired property and a little out the way for walking to restaurants
Pros:

Staff were good, comfortable bed.

Cons:

A little tired and dated. Confusion over the kitchen being closed which meant my guests had to travel for food. A little out the way, not many facilities around the area,

2026-03-04 • via Nuitee
A
Amelia • couple • gb
7
Good for what we needed
Pros:

Property was clean and comfortable staff very helpful , good amount of hot water and the buffet breakfast was good .

Cons:

Bathroom looked a bit tired and outdated

2026-03-04 • via Nuitee
S
Sarah-Jane • couple • gb
8
Nice stay as expected
Pros:

Nice comfy hotel. Good breakfast.

Cons:

Nothing

2026-03-02 • via Nuitee
J
Julie • couple • gb
6
2026-03-01 • via Nuitee
G
Gary • couple • gb
10
2026-02-27 • via Nuitee
J
Julian • couple • gb
7
Good base, nice gardens, comfortable rooms & pet friendly
Pros:

Good location & excellent staff

Cons:

It’s a bit tired in terms of decor( old wood windows & some furniture past its best) Restaurant limited for dinner but good breakfast,

2026-02-26 • via Nuitee