Best Western Priory Hotel

Hotels
•
Best Western
7.4 (1513 reviews)
Mildenhall Road , Bury Saint Edmunds , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable bed
Cons:
Cleanliness issues
Room quality concerns
Cold food

Categories

Cleanliness
6.11
Several reviews mention issues with cleanliness, including filthy bathrooms and mould.
Service
8.08
Most reviews positively highlight the friendly and helpful nature of the staff.
Location
8.12
Reviews point out a convenient location, particularly for exploring the town.
Room Quality
6.57
Mixed feedback noted regarding the condition and comfort of rooms.
Amenities
7.6
Amenities like breakfast were generally well-received, though some issues were noted.
Value for Money
8.56
Guests felt they received good value for their stay, especially with promo deals.
Food and Beverage
7.11
Food quality was mentioned as good but sometimes served cold.
Overall Experience
7.08
Overall, guests had a favorable experience but noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:37

Property Description

Award-Winning Dining Experience at Garden Restaurant

Indulge in formal yet relaxed dining at the award-winning Garden Restaurant, known for its exceptional cuisine and inviting ambiance.

Stay Connected with High-Speed Broadband

Whether for work or leisure, stay connected with complimentary wireless high-speed broadband available in all public areas and rooms.

Convenient Location with Free Parking

Located just a 5-minute drive from the A14 and a short walk from the center of Bury St Edmunds, enjoy the convenience of free parking with space for over 50 cars.

Experience tranquility and convenience at the Best Western Priory Hotel. Book your stay now!

Important information:

Based on two adults sharing, children stay free if staying in parents' room on a room only basis. Breakfast will be charged as taken. Full cancellation charge will be made for any booking canceled within 48 hours prior to arrival.

Please note that a major refurbishment and expansion works are in progress. The expansion includes a new 100 seat Restaurant and Bar Area, relocation of the Reception and Lounge Area and an additional 14 bedrooms at the Hotel. While the refurbishment project does not affect any of current facilities within the Priory Hotel there may be some slight disruption of traffic movement and workers throughout the daytime only.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

7.4
Based on 1513 reviews
Cleanliness: 6.11
Service: 8.08
Location: 8.12
Room Quality: 6.57
Amenities: 7.6
Value for Money: 8.56
Food and Beverage: 7.11
Overall Experience: 7.08
J
john • couple • gb
9
weekend away
Pros:

great room, good meal in restaurant,very good breakfast ,all very good ,will be back.

Cons:

all good

2026-10-17 • via Nuitee
A
Adrian • solo_traveller • gb
8
Pros:

Nice clean room, friendly staff, decent breakfast options and convenient location.

2026-10-16 • via Nuitee
A
Alison • couple • gb
5
The hotel served its purpose but expensive for what it was, felt a little like a old persons home
Pros:

The gardens

Cons:

The shower, could not get the shower to a comfortable temperature, it was scolding hot even with the cold water running,the hotel could of been cleaner

2026-10-16 • via Nuitee
D
Deborah • couple • gb
8
Good value for money
Pros:

Good location, on site restaurant providing good meals that were reasonably priced. Friendly staff

Cons:

We stayed in the stables. Sound proofing required!

2026-10-15 • via Nuitee
J
JUlie • solo_traveller • gb
9
Relaxing stay , kind and attentive staff, comfortable bed, good shower. Clean and quiet
Pros:

Clean and comfortable, quiet room

Cons:

Quite easy to get lost!

2026-10-15 • via Nuitee
S
susan • solo_traveller • gb
9
Easy access for Town & comfortable stay.
Pros:

The location & parking was excellent.
Easy check in & out.

Cons:

The shower cubicle was rather small.

2026-10-14 • via Nuitee
M
Matthew • solo_traveller • gb
9
Pros:

Comfy, quiet, staff excellent

2026-10-14 • via Nuitee
M
Martin • solo_traveller • gb
8
Reasonable value for money
Pros:

Staff were very good and helpful.

Cons:

Meal choices were restricted.

2026-10-12 • via Nuitee
M
Melissa • extended_group • gb
8
Great for one night away
Pros:

Cosy room, all amenities in the room good working order.

Cons:

Carpet in rooms felt like it could still be dirty, pattern maybe or colour.

2026-10-12 • via Nuitee
A
Ahmed • couple • eg
3
Not the best
Pros:

Location was close to supermarkets and good food chains

Cons:

The room wasn’t very clean, the parking lot had a weird smell and they refused to give me and my wife a double bed instead of a twin one

2026-10-11 • via Nuitee
A
Andrew • couple • gb
4
Okay , but with as couple of alterations it could be so much better.
Pros:

Good staff, good location.

Cons:

The room I was in, 24, needed some sound insulation from above. The kitchen smells were all around the building.

2026-10-11 • via Nuitee
R
Robert • solo_traveller • gb
9
2026-10-10 • via Nuitee
A
Alastair • solo_traveller • gb
7
Lovely.
Pros:

Excellent staff and service. Danny, in particular, deserves much praise.

Cons:

Shower pretty much unusable due to defective grip on stand.

2026-10-09 • via Nuitee
N
Nick • solo_traveller • nl
6
2026-10-08 • via Nuitee
C
Carol • solo_traveller • gb
6
Pros:

The staff were very pleasant

Cons:

The room in the Courtyard

2026-10-07 • via Nuitee
C
connah • couple • gb
7
A nice weekend break apart from the beds.
Pros:

Restaurant,bar,gardens.
Good food.

Cons:

Beds were too small and mattresses were collapsed ro one side so kept rolling to one side.
Very uncomfortable considering was a Premier twin.

2026-10-07 • via Nuitee
R
Richard • solo_traveller • gb
8
Pleasant stay
Pros:

The rooms are very well appointed, the rooms that are in the grounds. Good breakfast

Cons:

Strange that the bar was not open

2026-09-19 • via Nuitee
K
Keith • solo_traveller • gb
8
Pros:

Peaceful, no noise from other guests

Cons:

I would have preferred a bath but it was a good shower

2026-09-14 • via Nuitee
I
Ian • solo_traveller • gb
8
Motorcycle 🏍 touring
Pros:

3rd time staying here, pleasant reception staff and staff throughout my stay.
Got put in nr31, in courtyard, noticed bathroom has had a makeover recently compared to rooms in other courtyard, also noticed a / c unit, in July I had a small fan.
Great walk in shower 🚿.
Slept well throughout night in a comfortable double bed.
Noticed towels eere new & fluffy too.
Breakfast served by a pleasant sfemale staff member.
Breakfast cooked 🍳 to order, with a hot plate, which I prefer.
Parked my motorcycle 🏍 right outside room.
Quiet throughout the night too.
Easy check out, shall return when next in town.

Cons:

Coffee, particularly, cappuccino, wasn't the best out of machine, poured it out & got a Costa en route home at a services .

2026-09-14 • via Nuitee
B
Barry • couple • gb
10
Quiet room, just what we needed, after a long drive from North Wales.
2026-09-14 • via Nuitee