The Tollgate Hotel

The building is going through some renovations which it needs and once the place has been updated then it will be amazing. At the moment it just feels too much like a hostel rather than hotel.

arrived to find hotel surrounded by scaffolding and closed.found a builder and asked him what to do.he said go down to the castle hotel and ask there.there was no message on the main closed door,i thought we had been scammed.went down to the castle and was taken back up the road and was told that some of the hotel was open and he gave us a number for entry and was given a room.breakfast was at the castle ,so walk back down the road.breakfast was pretty poor and not well cooked.bread was too large for the toaster but was told to do half at a time..

Breakfast took ages as they were understaffed on a busy bank hol... but it was good when it eventually came.
(Breakfast was at the Castle inn as there were renovations underway at the Tollgate)

nothing really, only one eletrcical socket in our room was not well attached to the wall

I have contacted Tollgate so have Booking.com and no one has replied. I have a full report sent to Tollgate Hotel but this is summarised below. I have photographic evidence of all mentioned below.

Room smelt of split milk. Windows had to be kept open all the time.
Staff are not on sight 24 hours or at book in. Could not speak to anyone face to face about issues.
No TV as it would not connect to Wi-Fi or normal ariel.
Room not serviced after first night even though sign taken off door and put back on tray in the room with dirty mugs.
The sofas where dusty and dirty.
Cob webs and spiders in the room.
Lights bulbs out of action, 4 in total. This includes a cracked light in the bathroom.
The shower had a screw as the lever for the temperature adjuster. Also when filling the bath the water squirted upwards against the tiles when filling the bath.
The mattress topper was too small for the bed.
I had to plug in the fridge on arrival but was loath to touch the plug afterwards as the outer shell was broken for fear of electrocution.
The Wi-Fi kept dropping in and out depending what part of the room you were stood in. As 3G was then the signal stretch it was difficult to use our mobile phones.
Bath mat provided as a hand towel.
Bath tap squirted up at the tiles not in the bath.
Room advertised for supplies also shown as locked so could not get replacement coffees and room not serviced.

The whole stay was not what I paid. What was advertised was not provided for. The room was well below was was expected. I have requested a full refund of £227.29 but Booking.com and myself and had no reply from The Tollgate Hotel.

The rooms were booked for my husband and his elderly father. On arrival they were dirty and not usable, beds not changed, towels not changed, no toilet roll, no facilities to make a drink, TV not working, no staff on site to assist (remote check in). They left and found alternative accommodation in Horsham but my father in law was very tired by the time they were able to get settled. We had found out the day before that the hotel was due to close for good on the day of planned check out, and had we known this prior to payment would have cancelled. The hotel were aware that an elderly person was staying so disappointed that they didn't inform of us of the issues they were obviously having. We have been refunded but very poor experience.

Lack of staff for check-in at night. Minor issue

n.v.t.

Cleanliness of the room could have been improved however, it was acceptable for our stay.

The place was rather empty and there was nowhere to eat in the hotel in the evening which was a problem as Bramber is a small place.
Parts of the hotel looked a little tired.