The Tollgate

I have contacted Tollgate so have Booking.com and no one has replied. I have a full report sent to Tollgate Hotel but this is summarised below. I have photographic evidence of all mentioned below.

Room smelt of split milk. Windows had to be kept open all the time.
Staff are not on sight 24 hours or at book in. Could not speak to anyone face to face about issues.
No TV as it would not connect to Wi-Fi or normal ariel.
Room not serviced after first night even though sign taken off door and put back on tray in the room with dirty mugs.
The sofas where dusty and dirty.
Cob webs and spiders in the room.
Lights bulbs out of action, 4 in total. This includes a cracked light in the bathroom.
The shower had a screw as the lever for the temperature adjuster. Also when filling the bath the water squirted upwards against the tiles when filling the bath.
The mattress topper was too small for the bed.
I had to plug in the fridge on arrival but was loath to touch the plug afterwards as the outer shell was broken for fear of electrocution.
The Wi-Fi kept dropping in and out depending what part of the room you were stood in. As 3G was then the signal stretch it was difficult to use our mobile phones.
Bath mat provided as a hand towel.
Bath tap squirted up at the tiles not in the bath.
Room advertised for supplies also shown as locked so could not get replacement coffees and room not serviced.

The whole stay was not what I paid. What was advertised was not provided for. The room was well below was was expected. I have requested a full refund of £227.29 but Booking.com and myself and had no reply from The Tollgate Hotel.

The rooms were booked for my husband and his elderly father. On arrival they were dirty and not usable, beds not changed, towels not changed, no toilet roll, no facilities to make a drink, TV not working, no staff on site to assist (remote check in). They left and found alternative accommodation in Horsham but my father in law was very tired by the time they were able to get settled. We had found out the day before that the hotel was due to close for good on the day of planned check out, and had we known this prior to payment would have cancelled. The hotel were aware that an elderly person was staying so disappointed that they didn't inform of us of the issues they were obviously having. We have been refunded but very poor experience.

Lack of staff for check-in at night. Minor issue

n.v.t.

Cleanliness of the room could have been improved however, it was acceptable for our stay.

The place was rather empty and there was nowhere to eat in the hotel in the evening which was a problem as Bramber is a small place.
Parts of the hotel looked a little tired.

Filthy.

When we arrived in the village, we found it very difficult to find the hotel. We stopped in the centre of the village, but with no sign of the hotel. We rang the phone no given, but spoke to a woman who did not appear to know here the hotel was, or how we could find it. Meanwhile, my wife drove about half a mile along the road, and finally found the hotel. But it was only when she turned round and started to return , that she saw the Tollgate Hotel sign, which faces east. But we were approaching from the west! So we were delayed at least 30 minutes in arriving at the Hotel, and when we rang, the woman we spoke to was quite unable to tell us how to find the hotel!

It was dirty, cold and no staff on desk

Our arrival was a bit of a disaster. We'd been sent to wrong room information and so when we let ourselves in the rooms were not clean, in fact they were in part of the hotel that is supposed to be closed. We had to call someone to help us but there was a further error even after they moved us to the correct part of the hotel as an hour after settling someone else let them into our son's room. Very little by way of an apology was offered which was frustrating given the situation.

No hot water, unsafe as the doors were left open (I couldn’t close them), light bulbs not working, bathroom not clean.

No staff available when I arrived. Problem with bathroom sink.
Also needs some car charging spaces.