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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Ironing service
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Dry cleaning
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Packed lunches
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Shared lounge/TV area
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Electric vehicle charging station
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Vending machine - snacks
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Outdoor furniture
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location
Located in Pontypool, the Best Western Pontypool Metro Hotel is strategically positioned just minutes away from railway stations, making travel a breeze. Explore the vibrant town centre with ease, filled with dining options and shopping delights.
Comfortable Rooms
Relax in our well-appointed rooms featuring Freeview TV, tea/coffee facilities, and modern bathrooms with complimentary toiletries. Enjoy a restful night’s sleep and wake up refreshed for the day ahead.
Explore Nearby Attractions
Only 9 km from Newport’s city centre, our hotel serves as the perfect base to discover the area's attractions. With free Wi-Fi and private parking, your stay with us promises convenience and comfort.
Book your stay at the Best Western Pontypool Metro Hotel now for a memorable experience!
When booking for 6 people or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 50
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Staff were excellent
A cheaper deal
Unexpected stop over after a long days work. Very well kept hotel with pleasant staff.
Overnight stay after Metallica gig. Nice hotel, comfy room but most importantly, lovely, welcoming and friendly staff. They were an absolute credit to the company. 👌
Clean and functional room, comfy bed, hot water, all good
Everything functional as expected. Staff very courteous. Bit bland.
Customer service was great, check-in so quick, room clean and comfortable. Check-out easy.
Could have had more sachets of milk and coffee etc. Tray was a bit sparse.
Staff, breakfast was value for money
Location was not easy to find, a sign would be helpful
I like the hotel, I’ve stayed there allot over the years
The fact I paid £30 to use the car charge. Not sure why I had to pay, if you plug in using your own cable it starts. There are 2 plugs on one post, between 2 disabled bays, I’m disabled so thought ok I’ll pay and charge my car when I sleep. Only issue was I could only use it once because other cars were parked in the spaces, some were disabled but some weren’t and most were not using the chargers. Only one of the chargers actually worked. Feel ripped off. If you are going to put a service in, should really look if it’s going to work for the customers.
The shower and cooked breakfast.
The position of the hotel , the standard of decoration and build quality.
Checked in to Best Western Pontypool and was given a room on the top floor with a window opening onto the main 4 lane duel carriageway.
Room temperature on arrival was >35c. There was no air conditioning, even thought the Best Western website quotes partial air con. It was not possible to leave the window open due to the excessive noise from the main road that appears to be less than 15m from the hotel.
Upon requesting an alternative room, due to the excessive and unbearable heat, I was told to “come back tomorrow after 15:05hrs when the manager would be available”.
Upon explaining that this does not solve the issue, calmly and politely, appreciating that the lady at the desk was only following protocol, I requested my booking be cancelled and refunded so I could seek alternative, suitable accommodation. This was refused and I was again told “to come back tomorrow”.
The interim solution I was provided with was a small bowl of ice to place in front of a “desk top” fan to “cool the room” - this I would suggest, was comparable, at best, to being given a sponge to soak up the water on the Titanic back in 1912. Completely ridiculous!
I only have one recommendation when it comes to the Metro Hotel Pontypool, and that is stay somewhere else…………..anywhere else……….in my opinion the hotel is inhabitable in hot weather. I feel that there is no thought to guest welfare, or safety. My last ever booking at this establishment!
Location
Location and staff are excellent
It was a very hot period and the rooms had no ac and little fresh air
Friendly staff, clean, comfortable room.
Bath was quite narrow.
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