Best Western Pontypool Metro Hotel

Hotels
•
Best Western
8.6 (2570 reviews)
Lower Mill Field Pontypool , Pontypool , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cosy rooms
Cleanliness
Well-equipped
Excellent service
Cons:
Sewage smell
Inconvenience with room setup
High pricing without breakfast

Categories

Cleanliness
7.99
While some reviews praised room cleanliness, issues were raised regarding odors and dirty bedding.
Service
9.46
The hotel staff received high praise for their kindness and willingness to assist guests.
Location
9
Guests mentioned good location relative to proximity to the city center.
Room Quality
7.95
Mixed sentiments regarding room setups and comfort; some beds not prepared.
Amenities
8.98
Amenities such as a 24/7 bar and good coffee were appreciated by guests.
Value for Money
7.44
Concerns about pricing and value without breakfast led to lower scores.
Food and Beverage
8.99
Positive feedback on breakfast quality and beverage options.
Overall Experience
8.96
Many reviews reflect a generally positive experience, though some guests had notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:42

Property Description

Convenient Location
Located in Pontypool, the Best Western Pontypool Metro Hotel is strategically positioned just minutes away from railway stations, making travel a breeze. Explore the vibrant town centre with ease, filled with dining options and shopping delights.

Comfortable Rooms
Relax in our well-appointed rooms featuring Freeview TV, tea/coffee facilities, and modern bathrooms with complimentary toiletries. Enjoy a restful night’s sleep and wake up refreshed for the day ahead.

Explore Nearby Attractions
Only 9 km from Newport’s city centre, our hotel serves as the perfect base to discover the area's attractions. With free Wi-Fi and private parking, your stay with us promises convenience and comfort.

Book your stay at the Best Western Pontypool Metro Hotel now for a memorable experience!

Important information:

When booking for 6 people or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 2570 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9
Room Quality: 7.95
Amenities: 8.98
Value for Money: 7.44
Food and Beverage: 8.99
Overall Experience: 8.96
R
Rhys • solo_traveller • gb
10
2026-05-16 • via Nuitee
P
Paul John • solo_traveller • gb
8
A bit expensive but overall positive experience.
Pros:

Good location, nice decor, helpful staff, comfortable bed and very clean.

Cons:

I did think it was quite expensive for a weekday stay with no breakfast included.

2026-05-15 • via Nuitee
W
Wendy • solo_traveller • gb
8
Good value, clean and comfortable place to stay
Pros:

Clean and comfortable

Cons:

Not within walking distance of the town

2026-05-13 • via Nuitee
R
Robin • solo_traveller • au
8
It was okay.
Pros:

N/C

Cons:

N/C

2026-05-12 • via Nuitee
L
lynne • solo_traveller • gb
10
Pros:

The place was central to where i was going

Cons:

Nothing

2026-05-11 • via Nuitee
L
lynne • solo_traveller • gb
10
Pros:

Clean very friendly staff and central

Cons:

Nothing

2026-05-11 • via Nuitee
J
Janet • extended_group • gb
3
Not good
Pros:

Nothing

Cons:

2’6” twin beds placed together with no room to separate. Mattresses lumpy and uncomfortable. Mattress cover too big for mattress and dirty and stained.

2026-05-11 • via Nuitee
H
Hans-Gerd • solo_traveller • de
7
2026-05-11 • via Nuitee
R
Rumflyer • couple • gb
9
As a stopover on the way to and from North Wales it was a perfect solution for us at a fair price.
Pros:

Friendliness and willingness of staff, room and facilities, cleanliness,

Cons:

Location access was confusing. Bed sheets were bound too tightly.

2026-05-10 • via Nuitee
M
Mike • couple • gb
7
2026-05-09 • via Nuitee
S
Sian • solo_traveller • gb
10
Quiet, friendly staff, clean & good value for money, would definitely stay again.
Pros:

Quiet, friendly staff, clean & good value for money.

Cons:

Nothing.

2026-05-09 • via Nuitee
L
Linda • couple • gb
10
2026-05-08 • via Nuitee
D
Debra • solo_traveller • gb
8
Convenient and comfortable
Pros:

Free parking good position for travelling around south east wales

Cons:

Confusion regarding an extended stay!

2026-05-07 • via Nuitee
A
Antonio Mas Perez • family_with_children • es
5
Cons:

NO LIMPIAN LAS HABITACIONES DIARIAMENTE. DE HECHO ESTUBIMOS 2 DIAS SEGUIDOS SIN LIMPIAR LA HABITACION!!

2026-05-06 • via Nuitee
P
Peter • couple • gb
9
Great but room was too noisy due to traffic
Pros:

Room was as always clean and tidy, hot shower and comfy bed.

Cons:

I was given a room at the back of the hotel which backed on to a main duel carriageway, I have had this before and found it very noisy due to the traffic.
I asked if my room could be changed but unfortunately if couldn't, so my this time was not as pleasant as many pervious visits.

2026-05-06 • via Nuitee
S
Stephen • solo_traveller • gb
8
Pros:

Clean and quiet

2026-05-06 • via Nuitee
C
Chris • couple • gb
2
Disappointing. I left after 1 night despite having booked for 2 nights.
Pros:

The room was quiet. Staff at reception were nice.

Cons:

I couldn't use the sink. The plug was wedged shut so I couldn't empty the sink, so had to use the shower to wash hands etc.

Only one bath towel - not difficult for cleaning staff to check 2 people were arriving.

There were crumbs on the dresser like someone had their lunch there and didn't wipe clean.

The room smelled of BO initially, which cleared up when I opened the window but really?

2026-05-06 • via Nuitee
C
Chloe • solo_traveller • gb
10
Pros:

It was clean and tidy and staff were friendly.

2026-05-05 • via Nuitee
R
Rumflyer • solo_traveller • gb
9
2026-05-05 • via Nuitee
C
Conrad • solo_traveller • gb
9
2026-05-04 • via Nuitee