Best Western Pontypool Metro Hotel

Hotels
•
Best Western
8.6 (2684 reviews)
Lower Mill Field Pontypool , Pontypool , gb
+44 1495 750552

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cosy rooms
Cleanliness
Well-equipped
Excellent service
Cons:
Sewage smell
Inconvenience with room setup
High pricing without breakfast

Categories

Cleanliness
7.99
While some reviews praised room cleanliness, issues were raised regarding odors and dirty bedding.
Service
9.46
The hotel staff received high praise for their kindness and willingness to assist guests.
Location
9
Guests mentioned good location relative to proximity to the city center.
Room Quality
7.95
Mixed sentiments regarding room setups and comfort; some beds not prepared.
Amenities
8.98
Amenities such as a 24/7 bar and good coffee were appreciated by guests.
Value for Money
7.44
Concerns about pricing and value without breakfast led to lower scores.
Food and Beverage
8.99
Positive feedback on breakfast quality and beverage options.
Overall Experience
8.96
Many reviews reflect a generally positive experience, though some guests had notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:42

Property Description

Convenient Location
Located in Pontypool, the Best Western Pontypool Metro Hotel is strategically positioned just minutes away from railway stations, making travel a breeze. Explore the vibrant town centre with ease, filled with dining options and shopping delights.

Comfortable Rooms
Relax in our well-appointed rooms featuring Freeview TV, tea/coffee facilities, and modern bathrooms with complimentary toiletries. Enjoy a restful night’s sleep and wake up refreshed for the day ahead.

Explore Nearby Attractions
Only 9 km from Newport’s city centre, our hotel serves as the perfect base to discover the area's attractions. With free Wi-Fi and private parking, your stay with us promises convenience and comfort.

Book your stay at the Best Western Pontypool Metro Hotel now for a memorable experience!

Important information:

When booking for 6 people or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 2684 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9
Room Quality: 7.95
Amenities: 8.98
Value for Money: 7.44
Food and Beverage: 8.99
Overall Experience: 8.96
S
stephen • extended_group • gb
8
Would probably stay again but only if necessary
Pros:

Comfortable bed and clean room, friendly staff

Cons:

Extortionate drink prices, breakfast wasn’t great.

2026-08-08 • via Nuitee
T
Thomas • solo_traveller • gb
8
2026-08-07 • via Nuitee
A
A Colley • solo_traveller • ch
6
Pros:

Als zwischen halt ok aber mehr nicht.

Cons:

Duschen und Bettwäsche waren unsauber. Armaturen verrostet und Haare im Bett. Nicht erfreulich.

2026-08-06 • via Nuitee
J
Julianne • solo_traveller • gb
10
2026-08-06 • via Nuitee
P
Patrick • couple • gb
9
Welcoming, friendly and clean!
Pros:

Very typical Best Western chain hotel but a warm Welsh welcome!! Clean, tidy, quiet and no stress involved!

Cons:

Nothing, all good!

2026-08-05 • via Nuitee
A
Akeem • couple • gb
4
2026-08-03 • via Nuitee
K
Kate • solo_traveller • gb
7
2026-08-02 • via Nuitee
J
Jordan • solo_traveller • gb
1
2026-08-02 • via Nuitee
J
Joanne • couple • gb
8
Hotel was ok for what we needed and for the price.
Pros:

Was good location for what we needed.

Cons:

Noise from close road, but expected as at services.

2026-08-02 • via Nuitee
S
Sarin Pakkan • solo_traveller • in
10
2026-08-02 • via Nuitee
H
Howard • solo_traveller • gb
8
2026-07-25 • via Nuitee
T
Tanya • couple • gb
9
Comfortable stay
Pros:

Comfortable room. Very friendly staff

2026-07-25 • via Nuitee
M
Mark • solo_traveller • gb
8
Pleasant enough, basic but comfortable
Pros:

Room only

Cons:

Rooms were very warm

2026-07-25 • via Nuitee
P
Pete • solo_traveller • gb
10
Pros:

Location

2026-07-23 • via Nuitee
T
Tina • solo_traveller • de
7
OK für eine kurze Nacht.
Pros:

Das Hotel war in Ordnung.

Cons:

Wir hatten ein Zimmer für Behinderte und das Waschbecken war deutlich zu weit unten. Der Duschvorhang hätte auch mal eine Wäsche vertragen,da war jede Menge Schimmel drin.

Die Betten waren leider extrem schmal, so dass wir nachts ständig aufgewacht sind.

2026-07-23 • via Nuitee
L
Lewis • solo_traveller • gb
8
2026-07-23 • via Nuitee
M
Mario • couple • nl
9
2026-07-22 • via Nuitee
A
Alastair • couple • gb
8
overall good
Pros:

Hotter than normal temperatures meant lack of air conditioning meant room was very hot day and night.

Cons:

lack of air conditioning

2026-07-22 • via Nuitee
S
sparks • solo_traveller • gb
6
2026-07-22 • via Nuitee
A
Alison • solo_traveller • gb
8
Pros:

It was very hot weather and they put in place a number of things to ensure the room was as cool as possible

Cons:

It's not the cheapest of hotels!

2026-07-21 • via Nuitee