Tunamaya Beach & Spa Resort – Desaru

Room is big and clean, hotel staff very friendly and helpful.
Lift smell badly. Exterior very old.

Location of property is good, but overall no value for Money, hotel looks very old and not kept well. No facilities for kids like playground, water sprts etc. No good restaurant at this property, breakfast was not worth at all. Overall I do not see value for Money staying here.

Great access to beach and good seafood restaurent. Property is not well maintained, beach side cafe was under maintenance , breakfast buffet could be a lot better.

Room is big with nive view but bed is hard. Breakfast selection is nice.

Room was not cleaned properly, despite check-in delayed

We did not enjoy this place at all. It was not clean, trash all over, dirty elevator, clogged sink in room. It was very outdated. I do not recommend staying here. We left after the first night and forfeited the 2nd night because we were so uncomfortable there.

1. 연식은 오래 됐지만 벌레가 하나도 없어서 좋았어요. 개미 한 마리 못봤습니다.
2. 청소 상태는 별로였어요. 화장실 세면대 때, 방구석 먼지, 컵 설거지 안 되어있음...
3. 조식은 배만 채울 정도예요,, 커피 오믈렛 과일 정도 먹을만 해요
4. 프라이빗 비치가 있어서 좋습니다.

Awesome property, we recommend this stay.
Less crowded, also food is very good but bit costly.
Very near to beach. Also maintenance is good..

Shabby property poorly maintained , room service doesn’t exist , location is good and next to Lotus resort which is a walkable distance .
Rooms are clean but have coackroaches
Biggest disadvantage are unresponsive staff .

It's worst property I have ever visited. Property is totally run down condition & service is terrible where guests are just ignored. Not recommended for anyone to stay.

Please do not book ! This property is very old and no efforts have been put in to maintain it. Everything is broken and dirty. Rooms stink so bad. There are cockroaches in bathroom and toilet back flushes. Upon arrival at 4pm, they checked us in but they said room is not yet ready so we can’t give you the key yet as well as we can’t even confirm when the room will be ready. We had our 3 years old with us but reception was not able to make any efforts to get us a room. Their check in time is 3pm and we are talking about this terrible service when we were already one hour past check in time. With this initial experience on service as well as very dated and stinky ambiance, we requested them to cancel our booking so we can go some place else. They refused to consider our request but said “you can go some place else but we will not be able to refund your money”. Please do not book with them as property is so dated that management has even given up on how much they can fix. So feedback doesn’t bother them.

Tunamaya doesn’t fall in the high end group of resorts but it sufficed. We were mostly outside doing activities like fruit farms, firefly sightseeing and ATV rides. The view and proximity to the beach is wonderful and convenient. The food at the cafe and Nelayan restaurant was first-rate. Proximity to Wood-fire restaurant is definitely a plus when my kids crave for fast-food. The front office staff were friendly and nice.

Areas to improve in:
1. Was made to wait till 3 pm before we can check-in, we came in the early morning ferry (only one ferry timing in a day). But they let us check in our bags. Next time, will drop the bags and start heading out.
2. Buffet was first-come, first-serve. Limited space in the dining area. We had no choice but to sit outside at the non-air-con area. Fans were too few and the sun shone in, it got unbearably hot.
3. Would be great if they could arrange for car rentals. We took grab/taxi everywhere we went.

Overall, desaru offered a good getaway destination if you want to miss the queues at the causeway. Apart from the minor inconveniences, I enjoyed my family time at TunaMaya.

Quiet place, seafood restaurant is next to the hotel

The rooms are clean, comfortable and spacious. We booked 2 family rooms and 1 twin room and 1 of the family room is connected to the twin room which is great. For the price paid, it is value for money.
One area that can be improved on is the breakfast which some food items are placed outdoors which tend to attract flies. Will suggest to include milo as a breakfast hot drink option noting that the resort has many families with kids.

The exterior of the hotel looks very run down.But the good thing is the room still looks pretty decent.We stay there for 2 nights and my son love the swimming pool so much.Nothing much to complain about with the price.

Overall okay but for using iron very limited.

Good value for money. Rooms were clean and big. Limited dining options on the property.

Value for money. Room looks like it has been recently renovated. Cleanliness can be improved in the toilet and balcony area.

On the whole, it was a comfortable stay. Breakfast was good enough. Beach was clean. Will be back to stay again!

Room corridor is hot due to the air conditioning compressors mounted on the outside along the corridor. It makes the corridor extra hot on a warm day when walking back or out of the room. Other than that, for the price, I was very satisfied with my stay.

It’s been a great experience. This is my second time staying at Tunamaya. Will always come back again.