Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Impeccable cleanliness
Exceptional service
Beautiful location
Elegant rooms
Great amenities
Cons:
Slow breakfast service
Some spa facilities not working
Room amenities not as expected for the price

Categories

Cleanliness
9.24
Reviews highlighted the impeccable cleanliness and elegance of the hotel.
Service
9.71
The staff was described as exceptionally friendly, attentive, and professional, going above and beyond.
Location
9.25
The hotel is situated in a beautiful, calm area of Mallorca, perfect for relaxation.
Room Quality
9.2
Rooms were noted to be clean, elegant, and comfortable with detailed design elements.
Amenities
9.13
Gym and spa facilities praised; however, some amenities in the spa were not functioning.
Value for Money
8.59
Some reviews indicated that expectations for a five-star hotel were not entirely met for the price.
Food and Beverage
8.93
Food quality was good, although service for breakfast was reported to be slow.
Overall Experience
9.51
Overall, guests had a highly positive experience, describing it as a must-visit hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:06

Property Description

Luxurious Beachfront Property

Elegant Rooms and Exclusive Services:
Indulge in air-conditioned rooms designed by Marcel Wanders, with a packing and unpacking service and certified butler service at your disposal.

Wellness and Dining Experiences:
Relax in the geothermal heated spa with 7 treatment rooms, 24-hour gym, and personal trainer offering various activities. Enjoy 3 unique bars and local cuisine at Astir Restaurant.

Concierge Assistance and Nearby Attractions:
Benefit from a 24-hour reception offering car hire, yacht hire, and golfing assistance. Explore dining options within a short walk and visit Portals Port just 15 minutes away.

Book now to experience the epitome of luxury and relaxation at Iberostar Grand Hotel Portals Nous.

Important information:

We’re looking forward to welcoming you at The Donna Portals in Mallorca, your Oceanfront Playground! To make your stay extra special and for any customization, you might enjoy asking us before your arrival for: · Spa Treatments and Massages at our Donna Health & Spa to unwind and recharge (we recommend booking in advance) · Romantic details upon arrival for memorable moments as soon as you check-in at The Donna · Rates for Late Check-Out to linger a little longer in your room (subject to availability and will vary according to room booked) · Organize your stay with activities such as padel lessons close to the hotel, tennis courts, golf green fee to amazing courses in the island, boat rentals at the neighboring Puerto Portals, private excursions and tours to the most special locations in Mallorca. · Private Airport Transfers · Car rentals: we have special arrangements with local rent a cars with great rates and your favorite car brands · Let us know your needs and we will be delighted to assist via our concierge and experience departments. Here are a few more helpful details: · Please inform The Donna Portals of your expected arrival time in advance. · All our beds are king or queen double beds, we do not have single beds. · If you haven't already booked your buffet breakfast for your stay, we have both options of buffet or a la cart menus should you decide on the spot, to provide the perfect start of your day and ease into your morning just how you prefer. · In our restaurants, we ask that guests wear as dress code a smart casual clothing, such as long trousers and closed shoes, for example. · The full amount of your stay will be settled at check-in together with a presentation of a valid credit card. · All guests are required to show a photo ID and those under the age of 18 can only check in with a parent or official guardian. · Special requests are subject to availability and additional charges may apply. Please use the Special Requests box when booking, or contact the property directly using the contact details in your reservation confirmation. · We love having small pets (up to 5 kg) stay with us — €45/day per pet applies—and to ensure everyone enjoys their stay, we have a few simple compliances required: pets should be carried in your arms or in a carrier when entering or leaving The Donna. They can be present in shared spaces such as our restaurants but always with a leash, and should never be left alone in the room unless secured in a carrier (and we are informed). We kindly ask that pets stay off beds, sofas, and chairs. Please bring your own cover if needed—and please refrain from using hotel towels for cleaning your pet or accessories. You’re responsible for any extra cleaning, damage, or hygiene issues, and if a pet’s behavior disturbs others guests, we may need to discuss alternative arrangements. · Should we detect group bookings of more than 5 rooms, special conditions and supplements may apply and the hotel reserves the right to ask for prepaid stays or to cancel these bookings. License number: B56711252Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 443 reviews
Cleanliness: 9.24
Service: 9.71
Location: 9.25
Room Quality: 9.2
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 8.93
Overall Experience: 9.51
N
Nicolai • couple • de
9
2026-09-10 • via Nuitee
H
H • couple • bh
8
2026-09-08 • via Nuitee
L
Louise • couple • gb
4
Didn’t follow up room requests . Cleaning the room was after 5pm
Pros:

Wouldn’t go there again

Cons:

Location

2026-09-06 • via Nuitee
M
Maria • solo_traveller • au
10
2026-09-05 • via Nuitee
J
Jodie • family_with_children • gb
9
Great location, spacious light rooms, helpful staff, comfortable relaxed
Pros:

Great location

Cons:

Breakfast wasn’t as good as other hotels

2026-09-01 • via Nuitee
J
Jodie • family_with_children • gb
9
2026-09-01 • via Nuitee
C
Claire • solo_traveller • gb
10
2026-09-01 • via Nuitee
F
figueroa romero • family_with_children • es
1
Malísimas y pésima
Pros:

Pésimo

Cons:

El servicio y las habitaciones

2026-08-19 • via Nuitee
G
Guido • couple • it
5
Il soggiorno è stato rovinato da tre feste notturne consecutive nei tre giorni di ferragosto con musica fino alle 4 del
Pros:

Buona posizione, molto pulita

Cons:

Gli spazi esterni molto ridotti, la piscina con spazi molto ridotti

2026-08-18 • via Nuitee
K
kameliya • family_with_children • ca
10
Stunning Hotel, Amazing Views & Outstanding Stay!
Pros:

Absolutely outstanding stay! We had a panoramic-view room with a stunning view, while our kids had a beautiful beach-view room, and both were amazing. The rooms were spotless, modern, comfortable, and beautifully maintained.

The entire hotel is stunning, the location is perfect, and the staff were incredibly friendly, welcoming, and helpful throughout our stay. Everything from the cleanliness to the service and atmosphere exceeded our expectations.

We truly loved our stay at The Donna Portals and will definitely be back again. Highly recommended!

Cons:

Absolutely nothing. Everything was outstanding and we honestly cannot think of anything negative to mention.

2026-08-16 • via Nuitee
O
Oleksandr • couple • ua
6
2026-08-15 • via Nuitee
D
Darren • extended_group • gb
10
The hotel and staff were all outstanding.
Pros:

The breakfast selection was awesome, the restaurant location was perfect.

Cons:

Nothing

2026-08-14 • via Nuitee
B
Beverley • couple • gb
10
Excellent
Pros:

Clean modern interesting

Cons:

Nothing

2026-08-13 • via Nuitee
P
Patrocle • couple • fr
10
Un hôtel idyllique magnifiquement situé!
Pros:

Tout, l’emplacement, la gentillesse du personnel, la qualité de l’accueil, les sourires omniprésents!

Cons:

Rien! Que le séjour était trop court!

2026-08-07 • via Nuitee
K
Klaudia • solo_traveller • al
9
2026-08-06 • via Nuitee
P
Per • couple • dk
8
2026-08-04 • via Nuitee
J
JOANA • couple • br
10
2026-08-04 • via Nuitee
L
Lee • couple • gb
10
Perfect relaxing long weekend
Pros:

Fabulous location, great facilities and service was amazing

2026-08-03 • via Nuitee
M
Mark • family_with_children • gb
9
We had a great time, we would definitely return
Pros:

Hotel was very nice clean and modern

Cons:

The pool needed some TLC, there was endless amounts of loose tiles that you stood on, the male poor attendant took his job a bit to seriously constantly telling kids off and looking to moan about something

2026-08-03 • via Nuitee
N
Nora • solo_traveller • sa
9
Pros:

The staff were amazing
The real value of this hotel is his team
They really make you feel home, they genuinely take care of you

2026-08-02 • via Nuitee