The Donna Portals

Hotels
9.2 (390 reviews)
Falconer, 19 , Portals Nous , es

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Impeccable cleanliness
Exceptional service
Beautiful location
Elegant rooms
Great amenities
Cons:
Slow breakfast service
Some spa facilities not working
Room amenities not as expected for the price

Categories

Cleanliness
9.24
Reviews highlighted the impeccable cleanliness and elegance of the hotel.
Service
9.71
The staff was described as exceptionally friendly, attentive, and professional, going above and beyond.
Location
9.25
The hotel is situated in a beautiful, calm area of Mallorca, perfect for relaxation.
Room Quality
9.2
Rooms were noted to be clean, elegant, and comfortable with detailed design elements.
Amenities
9.13
Gym and spa facilities praised; however, some amenities in the spa were not functioning.
Value for Money
8.59
Some reviews indicated that expectations for a five-star hotel were not entirely met for the price.
Food and Beverage
8.93
Food quality was good, although service for breakfast was reported to be slow.
Overall Experience
9.51
Overall, guests had a highly positive experience, describing it as a must-visit hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:06

Property Description

Luxurious Beachfront Property

Elegant Rooms and Exclusive Services:
Indulge in air-conditioned rooms designed by Marcel Wanders, with a packing and unpacking service and certified butler service at your disposal.

Wellness and Dining Experiences:
Relax in the geothermal heated spa with 7 treatment rooms, 24-hour gym, and personal trainer offering various activities. Enjoy 3 unique bars and local cuisine at Astir Restaurant.

Concierge Assistance and Nearby Attractions:
Benefit from a 24-hour reception offering car hire, yacht hire, and golfing assistance. Explore dining options within a short walk and visit Portals Port just 15 minutes away.

Book now to experience the epitome of luxury and relaxation at Iberostar Grand Hotel Portals Nous.

Important information:

We’re looking forward to welcoming you at The Donna Portals in Mallorca, your Oceanfront Playground! To make your stay extra special and for any customization, you might enjoy asking us before your arrival for: · Spa Treatments and Massages at our Donna Health & Spa to unwind and recharge (we recommend booking in advance) · Romantic details upon arrival for memorable moments as soon as you check-in at The Donna · Rates for Late Check-Out to linger a little longer in your room (subject to availability and will vary according to room booked) · Organize your stay with activities such as padel lessons close to the hotel, tennis courts, golf green fee to amazing courses in the island, boat rentals at the neighboring Puerto Portals, private excursions and tours to the most special locations in Mallorca. · Private Airport Transfers · Car rentals: we have special arrangements with local rent a cars with great rates and your favorite car brands · Let us know your needs and we will be delighted to assist via our concierge and experience departments. Here are a few more helpful details: · Please inform The Donna Portals of your expected arrival time in advance. · All our beds are king or queen double beds, we do not have single beds. · If you haven't already booked your buffet breakfast for your stay, we have both options of buffet or a la cart menus should you decide on the spot, to provide the perfect start of your day and ease into your morning just how you prefer. · In our restaurants, we ask that guests wear as dress code a smart casual clothing, such as long trousers and closed shoes, for example. · The full amount of your stay will be settled at check-in together with a presentation of a valid credit card. · All guests are required to show a photo ID and those under the age of 18 can only check in with a parent or official guardian. · Special requests are subject to availability and additional charges may apply. Please use the Special Requests box when booking, or contact the property directly using the contact details in your reservation confirmation. · We love having small pets (up to 5 kg) stay with us — €45/day per pet applies—and to ensure everyone enjoys their stay, we have a few simple compliances required: pets should be carried in your arms or in a carrier when entering or leaving The Donna. They can be present in shared spaces such as our restaurants but always with a leash, and should never be left alone in the room unless secured in a carrier (and we are informed). We kindly ask that pets stay off beds, sofas, and chairs. Please bring your own cover if needed—and please refrain from using hotel towels for cleaning your pet or accessories. You’re responsible for any extra cleaning, damage, or hygiene issues, and if a pet’s behavior disturbs others guests, we may need to discuss alternative arrangements. · Should we detect group bookings of more than 5 rooms, special conditions and supplements may apply and the hotel reserves the right to ask for prepaid stays or to cancel these bookings. License number: B56711252Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.2
Based on 390 reviews
Cleanliness: 9.24
Service: 9.71
Location: 9.25
Room Quality: 9.2
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 8.93
Overall Experience: 9.51
Z
Zdenka • couple • ch
10
Unser Aufenthalt im The Donna Portals auf Mallorca war einfach traumhaft. Das Hotel überzeugt mit stilvollem Design, exz
Pros:

Die tolle Lage und Design.

2026-05-14 • via Nuitee
K
katharina • couple • de
10
2026-05-03 • via Nuitee
K
Keith • solo_traveller • gb
9
2026-04-30 • via Nuitee
M
Marjan • solo_traveller • nl
10
2026-04-28 • via Nuitee
M
Markus • extended_group • at
9
2026-04-26 • via Nuitee
Y
Yan • family_with_children • de
10
Pros:

一切都很好 干净整洁 员工非常亲切

Cons:

早餐应该有点沙拉会更好

2026-04-08 • via Nuitee
J
Johanna • family_with_children • gb
7
Average for a 5 star hotel
Pros:

The rooms were light and airy.
Nice towels.

Cons:

Pool wasn’t heated.
Service not great. Understaffed.
Poor reception area for a 5 star hotel.
Spa needs a jacuzzi
Carpets need replacing

2026-04-07 • via Nuitee
I
Iris • couple • de
10
2026-04-06 • via Nuitee
E
Edith • couple • at
10
Pros:

Alles BESTENS!

Cons:

-

2026-03-30 • via Nuitee
V
Voyager38841126569 • Solo travel
8
Stay at Donna Portals
Pros:

There were a few teething problems but the staff were amazing at putting things right and made it a very good experience. Beautiful hotel and great location.

2026-03-23 • via Tripadvisor
D
Denise • couple • gb
6
2026-03-23 • via Nuitee
S
sophie • couple • ch
9
2026-03-23 • via Nuitee
M
Marc • couple • de
10
2026-03-11 • via Nuitee
X
X1132WWjamess • Solo travel
10
Stunning.
Pros:

A stunning week in an incredible hotel. The location is perfect, on the secluded Bendinat beach, and only a short walk round the beautiful headland to the portals marina, with its extensive choice of shops and restaurants. The staff at the hotel were not only extremely attentive but very friendly. So different to the larger ‘chain’ hotels. The hotel itself is beautifully designed. The vibrant artworks, gardens, pool and rooms are very special, whilst the spa is stunning. Undoubtedly one of the coolest but quietly understated hotels I’ve ever stayed at. I have already booked my next stay.

2026-02-28 • via Tripadvisor
R
Roger • couple • ch
10
Wunderschön, genau so wünscht man sich eine Woche Urlaub!
Pros:

Die Lage ist top, die Zimmer mit frontalem Meerblick sind herrlich. Die Taxis sind superschnell beim Hotel aber das absolut beste an diesem Hotel ist das Personal. Das gesamte Team ist superfreundlich und zuvorkommend!

2026-02-27 • via Nuitee
W
Wilco • couple • nl
9
2026-02-25 • via Nuitee
S
Stefanie • couple • de
10
2026-02-23 • via Nuitee
V
Voyager11057886975 • Couples
10
Adorable
Pros:

Very beautiful location and great view from the room with balcony. We had room 603. Personnel was very helpful and friendly. Various breakfast selection, tasty coffee, always fresh fruits. Simply adorable location to enjoy see and rest from city life.

2026-02-16 • via Tripadvisor
L
larslS8030EQ • Couples
10
Wonderful winter escape to Mallorca
Pros:

We had a really beautiful time at the Donna Portals at the beginning of February. We enjoyed the beach and cold sea water as much as the super delicious breakfast and spa treatments. The team organised for us to play Padel at a padel club just a few minutes away from the hotel and and we’re always very warm and super helpful with all questions we had. We will try to come back in spring

2026-02-14 • via Tripadvisor
J
Justin • family_with_children • gb
10
2026-02-14 • via Nuitee