The Donna Portals

Hotels
9.2 (373 reviews)
Falconer, 19 , Portals Nous , es

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Impeccable cleanliness
Exceptional service
Beautiful location
Elegant rooms
Great amenities
Cons:
Slow breakfast service
Some spa facilities not working
Room amenities not as expected for the price

Categories

Cleanliness
9.24
Reviews highlighted the impeccable cleanliness and elegance of the hotel.
Service
9.71
The staff was described as exceptionally friendly, attentive, and professional, going above and beyond.
Location
9.25
The hotel is situated in a beautiful, calm area of Mallorca, perfect for relaxation.
Room Quality
9.2
Rooms were noted to be clean, elegant, and comfortable with detailed design elements.
Amenities
9.13
Gym and spa facilities praised; however, some amenities in the spa were not functioning.
Value for Money
8.59
Some reviews indicated that expectations for a five-star hotel were not entirely met for the price.
Food and Beverage
8.93
Food quality was good, although service for breakfast was reported to be slow.
Overall Experience
9.51
Overall, guests had a highly positive experience, describing it as a must-visit hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:06

Property Description

Luxurious Beachfront Property

Elegant Rooms and Exclusive Services:
Indulge in air-conditioned rooms designed by Marcel Wanders, with a packing and unpacking service and certified butler service at your disposal.

Wellness and Dining Experiences:
Relax in the geothermal heated spa with 7 treatment rooms, 24-hour gym, and personal trainer offering various activities. Enjoy 3 unique bars and local cuisine at Astir Restaurant.

Concierge Assistance and Nearby Attractions:
Benefit from a 24-hour reception offering car hire, yacht hire, and golfing assistance. Explore dining options within a short walk and visit Portals Port just 15 minutes away.

Book now to experience the epitome of luxury and relaxation at Iberostar Grand Hotel Portals Nous.

Important information:

We’re looking forward to welcoming you at The Donna Portals in Mallorca, your Oceanfront Playground! To make your stay extra special and for any customization, you might enjoy asking us before your arrival for: · Spa Treatments and Massages at our Donna Health & Spa to unwind and recharge (we recommend booking in advance) · Romantic details upon arrival for memorable moments as soon as you check-in at The Donna · Rates for Late Check-Out to linger a little longer in your room (subject to availability and will vary according to room booked) · Organize your stay with activities such as padel lessons close to the hotel, tennis courts, golf green fee to amazing courses in the island, boat rentals at the neighboring Puerto Portals, private excursions and tours to the most special locations in Mallorca. · Private Airport Transfers · Car rentals: we have special arrangements with local rent a cars with great rates and your favorite car brands · Let us know your needs and we will be delighted to assist via our concierge and experience departments. Here are a few more helpful details: · Please inform The Donna Portals of your expected arrival time in advance. · All our beds are king or queen double beds, we do not have single beds. · If you haven't already booked your buffet breakfast for your stay, we have both options of buffet or a la cart menus should you decide on the spot, to provide the perfect start of your day and ease into your morning just how you prefer. · In our restaurants, we ask that guests wear as dress code a smart casual clothing, such as long trousers and closed shoes, for example. · The full amount of your stay will be settled at check-in together with a presentation of a valid credit card. · All guests are required to show a photo ID and those under the age of 18 can only check in with a parent or official guardian. · Special requests are subject to availability and additional charges may apply. Please use the Special Requests box when booking, or contact the property directly using the contact details in your reservation confirmation. · We love having small pets (up to 5 kg) stay with us — €45/day per pet applies—and to ensure everyone enjoys their stay, we have a few simple compliances required: pets should be carried in your arms or in a carrier when entering or leaving The Donna. They can be present in shared spaces such as our restaurants but always with a leash, and should never be left alone in the room unless secured in a carrier (and we are informed). We kindly ask that pets stay off beds, sofas, and chairs. Please bring your own cover if needed—and please refrain from using hotel towels for cleaning your pet or accessories. You’re responsible for any extra cleaning, damage, or hygiene issues, and if a pet’s behavior disturbs others guests, we may need to discuss alternative arrangements. · Should we detect group bookings of more than 5 rooms, special conditions and supplements may apply and the hotel reserves the right to ask for prepaid stays or to cancel these bookings. License number: B56711252Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.2
Based on 373 reviews
Cleanliness: 9.24
Service: 9.71
Location: 9.25
Room Quality: 9.2
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 8.93
Overall Experience: 9.51
J
Justin • family_with_children • gb
10
2026-02-14 • via Nuitee
D
Donato • couple • ch
9
2026-01-31 • via Nuitee
M
Marjan • extended_group • de
9
2026-01-23 • via Nuitee
H
Hadi • couple • us
10
2026-01-19 • via Nuitee
B
Burgess • couple • gb
7
2026-01-19 • via Nuitee
S
Stephanie • couple • ch
8
2026-01-18 • via Nuitee
P
Paul • couple • gb
10
Very relaxing and would recommend
Pros:

Staff were extremely friendly and very helpful this is our second stay at the hotel and would highly recommend it

Cons:

The restruant was not so good this year and so eat out in the local Port

2026-01-14 • via Nuitee
F
Ferenc • solo_traveller • hu
10
2026-01-11 • via Nuitee
J
Jürgen • couple • de
10
2026-01-10 • via Nuitee
E
Elisabeth • couple • de
9
2026-01-08 • via Nuitee
H
Henrik • extended_group • se
10
Pros:

Fantastisk frukost med brett utbud och bra kvalitet och serviceorienterad personal

2026-01-05 • via Nuitee
N
Natalie • family_with_children • de
10
Pros:

Personal extrem freundlich

Cons:

Alles gut

2026-01-05 • via Nuitee
C
Chris • couple • gb
10
We keep returning as it’s such a great place .
Pros:

Design , location and staff all amazing

Cons:

Nothing

2026-01-04 • via Nuitee
G
GERNOT • solo_traveller • de
10
2026-01-04 • via Nuitee
V
Verena • couple • at
10
2025-12-31 • via Nuitee
S
Szilvia • couple • hu
10
Gyönyörű, nyugodt ötcsillagos szálloda egyedi Marcel Wanders dizájnnal, kifogástalan tisztasággal és
Pros:

A Donna Portals minden várakozásunkat felülmúlta – valóban egy kivételes, tökéletes szálloda. A környezet gyönyörű, nyugodt és csendes, Mallorca egy olyan részén található, ahol az ember igazán ki tud kapcsolni, távol a zajtól és a nyüzsgéstől.

A szoba kifogástalan volt: rendkívül tiszta, elegáns és kényelmes, ugyanakkor minden egyes részletében elképesztő gazdagság rejlik. A Marcel Wanders által megálmodott dizájn nem egyszerűen látványos, hanem valódi művészeti élmény – olyan egyedi, különleges világ, ahol az ember újra és újra felfedez valami apró, finom részletet. Ritka az ilyen karakteres, mégis harmonikus tér.

Az egész szállodát áthatja ez az igényesség és esztétikai tudatosság, miközben a hangulat végig nyugodt, kiegyensúlyozott és rendkívül komfortos.

Külön szeretném kiemelni a személyzetet, akik kivételesen kedvesek, figyelmesek és professzionálisak voltak. Érkezéskor egy érzékenyebb személyes időszakban voltam, és a szálloda ezt nagy empátiával, türelemmel és diszkrécióval kezelte – ez számomra felejthetetlen élmény marad.

Őszintén gondolom, hogy ez egy olyan hely, ahová az embernek legalább egyszer az életében el kell jutnia. Ha valaki az ár miatt nem tud hosszabb időre maradni, akkor is érdemes akár csak néhány éjszakára ellátogatni – mi is így tettünk, és minden percét megérte.

A Donna Portals számomra a nyugalom, a kifinomultság és az igazi ötcsillagos vendéglátás tökéletes példája. Szívből ajánlom mindenkinek.

2025-12-19 • via Nuitee
W
Waldemar • couple • de
9
2025-11-26 • via Nuitee
N
Nicolas • couple • de
9
2025-11-24 • via Nuitee
M
Mark • solo_traveller • gb
10
2025-11-24 • via Nuitee
P
Patrick • couple • de
10
2025-11-22 • via Nuitee