The Donna Portals

Lovely staff , modern hotel , good location with shuttle bus service into the port , very clean , nice mini bar options , room service food was very tasty , nice pool area and lovely beach club area if you want to go in the sea

5 star hotel left a lot to be desired for us

These guys are amazing
Staff are really first class. All of them. But Marie - Andy and Ben stand out.
Great location
Great rooms
Fantastic hotel

The staff, the spa, and the location

Beautiful location with modern, clean rooms and genuinely friendly staff.

The hotel is beautiful and unique in its design. The pool on the 7th floor is lovely, it’s right on the beach and the staff is very kind.

Had the pleasure of spending the day at the Donna Beach Club in Portals recently, and what a fantastic experience it was.

From the moment you arrive, it’s clear that this is one of those places that has the complete package. A stunning setting right on the water’s edge, beautiful daybed options, a lovely spa, and direct access to the sea just steps away.

The food was exceptional. Fresh, vibrant flavours, beautifully presented, and exactly what you want on a hot Mallorca summer’s day. Every dish felt light, balanced, and packed with flavour, making lunch every bit as memorable as the surroundings.

What stood out most, however, was the service. Ben Mulvey and his team were outstanding throughout the day. Professional, attentive, efficient, and above all genuinely warm and friendly. They create an atmosphere that makes you feel genuinely welcome and completely relaxed.

Beautiful surroundings, excellent food, outstanding service, and everything you could want for the perfect day by the sea. Wishing Ben and the entire team continued success for the season ahead.

Highly recommended.

This a beautiful hotel overlooking a pretty beach but the service really lets it down doesn’t match with the surroundings.
At breakfast you are told just to sit down and find a seat it could be 20 minutes before your hot drink order is taken and then if your lucky you will be asked if you want eggs no menu just do you want eggs. I noticed a gentleman having eggs, bacon and avocado I asked for bacon was told there is no bacon.
Roof top pool you can’t order from your lounger you have to go to the bar, first day I was told only do iced coffee next day saw people having Americanos there is no rhyme or reason.
Slight bit of wind on our first day and we were left baking by the female life guard on duty as she said it was too windy to put the umbrellas up hardy a breath in the air.
I would say that the gentleman lifeguard the rest of the week was far better going out of his way to make everyone comfortable.
The restaurant setting and food is lovely when it comes and if it is actually what you ordered in the first place. Waited 35 minutes for a glass of wine then another 25 minutes for my food when it came it was wrong so an hour at lunch with no actual lunch, I left.
Reception staff really helpful and accommodating a special mention to the young guy who drives the shuttle what a lovely guy.
I think with some improvements this could be amazing but was definitely not worth the money considering the service we received.

A truly wonderful stay at the Donna Portals. All of the staff were extremely friendly and performed the highest levels of hospitality throughout our stay. I celebrated my birthday during our stay and the team really went the extra mile to make it feel very special.
It was our first time in this area of Mallorca and the team were able to provide great recommendations and knowledge of what to/ what not to do.
We will defiantly be back.

My stay at The Donna Portals was truly exceptional from beginning to end.

The hotel enjoys a perfect location with breathtaking views, direct access to the beach, and excellent facilities that made my stay both relaxing and memorable. The cleanliness throughout the property was impeccable, and the breakfast was outstanding every morning. I also greatly appreciated the hotel’s shuttle service, which made getting around the nearby area incredibly easy and convenient.

What impressed me most was the outstanding level of hospitality. The team was always warm, professional, attentive, and genuinely eager to help. Every interaction felt personal and sincere, which made the experience even more special.

A very special thank you to Hana, who was the first person to welcome us upon arrival and immediately made us feel at home. Her warmth and kindness created a wonderful first impression from the very beginning. I would also like to extend my sincere thanks to Hindi, Lydia, Samuel, Xavi, and Maria for their professionalism, friendliness, and exceptional service throughout my stay.

The Donna Portals is a beautiful hotel with stunning views, excellent service, outstanding cleanliness, and a truly remarkable team. I thoroughly enjoyed my stay and created wonderful memories there. I look forward to returning in the future and would highly recommend this hotel to anyone visiting Mallorca.

Thank you for making my stay so special.
Aalya Alshehhi

This is a wonderful friendly hotel with great staff and super location ! Always top rated

The staff were really good, the hotel was beautiful, but the overall experience could have been much better. Coffee at breakfast was never delivered on time. Organisation of ordering was disjointed and there appeared to be one coffee machine, meaning slow delivery. The pool didn’t open properly till 10am, but people were ready to use the pool well before then. Towels were not available at all times in our room. We had to ask for towels several times and didn’t always get hand towels, or bath mats. Then the restaurant ran out of bread for sandwiches and toast. Lastly, there is a lot of art in the hotel and we were told that this was a feature of the hotel. However, no-one could tell us anything about it. And early on in our stay the staff claimed to know nothing about any of the bars, or the village close by the hotel. We did get some good restaurant recommendations, so the lack of info about the surrounding area felt like deliberate attempt to put us off the adjacent venues. On a positive note, the new Food & Beverage Manager was making a big effort to find out about issues and implement improvements.