Embassy Suites Pittsburgh Downtown

Hotels
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Embassy Suites Hotels
8.4 (826 reviews)
535 Smithfield Street , Pittsburgh , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Food Quality
Breakfast Variety
Comfort
Cons:
Housekeeping Issues
Staffing Delays
Price Concerns

Categories

Cleanliness
7.85
Several reviews mentioned stained towels and sheets, along with issues like housekeeping not checking in during stays.
Service
8.35
Mixed reviews with some positive mentions of staff helpfulness, but overall service experienced some delays and issues.
Location
9.85
Consistently praised for its excellent location in relation to downtown attractions and ease of access.
Room Quality
7.85
Comments about outdated facilities and some maintenance issues, such as broken items in rooms.
Amenities
8.35
Breakfast choices were positively noted, but there were mixed experiences with other amenities.
Value for Money
7.35
Several reviews criticized pricing in relation to the perceived quality, calling the stay overpriced.
Food and Beverage
8.85
Breakfast and food quality received favorable mentions, with a good variety available.
Overall Experience
8.75
While there were several issues noted, most guests enjoyed their time and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:45

Property Description

Prime Location in Pittsburgh
Situated in the heart of Pittsburgh, Embassy Suites Pittsburgh-Downtown offers a perfect blend of comfort and convenience for your stay. With key attractions like PNC Park, Pittsburgh Children's Museum, and Heinz Field just a stone's throw away, you'll be at the center of all the action.

Luxurious Amenities
Indulge in the luxurious amenities offered at our hotel, including an indoor pool, fitness center, and a delectable on-site restaurant. Whether you're looking to unwind with a swim or stay active during your travels, we have you covered.

Exceptional Services
From a business center to room service, we cater to all your needs to ensure a seamless stay. Our attentive staff is always ready to assist, and our prime location makes exploring Pittsburgh a breeze.

Book your stay at Embassy Suites Pittsburgh-Downtown and experience the perfect combination of comfort and convenience during your trip.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 35 per day.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

Location

Guest Reviews

8.4
Based on 826 reviews
Cleanliness: 7.85
Service: 8.35
Location: 9.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 7.35
Food and Beverage: 8.85
Overall Experience: 8.75
K
Kalyn • couple • us
10
2026-03-07 • via Nuitee
J
J7833ZRjulianm • Couples • Dumfries, Prince William County, Virginia
10
Valentine’s Weekend Trip
Pros:

We stayed for Valentine’s weekend and had a great time staying here. Emma at the front desk, Randi at breakfast service (she is so warm and funny), and Alan at the bar - they all provided EXCELLENT and super friendly service the entire weekend. The building is historic and you feel that. The lobby of the building could feel more warm or festive, but the hotel lobby on the 25th floor is comfortable and modern. Location was great, but outside feels a bit gritty. Parking is off site but the price is not terrible for downtown. The room we stayed in faced the river (off in the distance), plenty of space, and very very quiet. The only bad thing that happened was someone’s dog peed (a lot) in front of the elevators. I called the front desk at 10pm and told them about it. When I went to breakfast the next morning, the entire hall smelled like urine. I told Emma at the front desk, and it was mopped up within 15 minutes.

2026-02-28 • via Tripadvisor
E
ELCW11 • Family
4
Not the best
Pros:

This was not the greatest experience. The staff are friendly but that’s where it ends.

The rooms are very dated and it felt like everything was broken. The bathroom taps were broken. The shower door did not line up with the frame so water flooded the floor. About 1/3 of the lights were burnt out.

Housekeeping services were poor. It was unreliable. Some days it was in the morning, some days it was early evening and some days they did not show up at all.

Food was mediocre and I found a hair in my food.

I was advised that the area is safe, but there definitely is a homeless population in the neighborhood, so some guests may not be comfortable with that.

The staff at the front desk and restaurants are incredibly friendly and helpful. The morning breakfast is good with the omelette station.

I would recommend looking at other hotels in Pittsburgh.

2026-02-23 • via Tripadvisor
D
DYLAN • couple • us
10
2026-02-23 • via Nuitee
K
Kristy • couple • us
10
Was great !!
Pros:

Everything

Cons:

Check in way at the top

2026-02-23 • via Nuitee
T
Toma • solo_traveller • us
6
2026-02-22 • via Nuitee
A
Alicia • family_with_children • us
10
Pros:

Great location!

2026-02-22 • via Nuitee
A
Alison • couple • us
10
2026-02-22 • via Nuitee
R
rachellM9485IR • Family
10
Great Holiday Experience
Pros:

Dawn went above and beyond to make sure our hotel stay was truly special for my kids. Great hotel, we had an amazing time! A wonderful holiday memory!

2026-01-31 • via Tripadvisor
M
Michael • couple • us
3
Terrible
Pros:

Driving away that's the best part

Cons:

Room was disgusting. Corner room could see anything from where I was at. No help bringing or leaving with luggage. Terrible setup. Valet is 47?. Just all around experience terrible

2026-01-29 • via Nuitee
D
Doria • extended_group • us
10
Pros:

The pool and friendly staff

Cons:

N/a

2026-01-28 • via Nuitee
M
Melanie • solo_traveller • us
5
frustrating
Cons:

having to figure out how the heck to get in. I drove in circles for 20 minutes, trying to figure out how to get positioned properly for the valet area. Ended up driving in the bus lane. Had a cop talk to me of course told him I was from out of town trying to get to the embassy and he told me he’d allow it this time. Thank God! it was horrible never again.

2026-01-23 • via Nuitee
L
Lindsay • couple • us
10
Pros:

The location was perfect. The room was clean and as described.

2026-01-23 • via Nuitee
A
alyssawP5599HM • Business
2
Roach in room
Pros:

I recently stayed at this hotel for a conference that was being held there and I just have to share my experience. There was a huge roach in my room. I had just unpacked and sat down and that’s when I saw it. Although they did give me a new room right away, I felt stressed and panicked my stay there now feeling like the hotel wasn’t clean. They did give me $100 off but I still feel like it should have been more. I kept going back and forth with them over the 3 days. I felt my experience de here should have been fully compensated as I do have a slight OCD and still think about that roach. I had a nightmare last night that I stepped on roaches in a hotel room with my bare feet. Just felt so gross the whole time I was there.

2026-01-21 • via Tripadvisor
B
Brian • couple • us
6
Pros:

This is the second time we’ve stayed there, and we love the location and the hotel

Cons:

There were multiple things in the room that were broken And the water pipes in the shower made loud noises and the furnace kept us up at night

2026-01-20 • via Nuitee
M
Mary Ann • family_with_children • us
7
It was ok but I doubt that I will ever stay their again. The staff wasn't the best except for Cory.
Pros:

The food was delicious, they had a wide variety to choose from, very happy with that.

Cons:

Their tables are setup weird, my 15 year old grandsons comment and I agree with him.

2026-01-20 • via Nuitee
E
Emma • couple • us
6
Nice clean rooms with clueless cleaning staff and horrible
Pros:

The rooms were clean and nice. The food was cooked well. The front desk members were helpful.

Cons:

Cleaning staff was on their phone not paying attention to what floor they got off of, people waiting for an elevator, trash bags left on an elevator. Popcorn all over the floor for hours in the main lobby area. The traffic flow for breakfast was awful! Weird lines with everyone in the way and no directionality. The dining area for breakfast needs to be completely reconfigured.

2026-01-19 • via Nuitee
M
Melanie • extended_group • us
9
2026-01-19 • via Nuitee
G
Greg • family_with_children • us
10
Awesome
Pros:

Everything was great

Cons:

Nothing

2026-01-19 • via Nuitee
L
Lathan • couple • us
10
Me an my spouse enjoyed our stay ..Had a great time well needed for us we will revisit
Pros:

The breakfast was a nice set up but me and my partner dnt eat pork so we were unable to eat meat… maybe in the future other meat proteins can be available but other then that ..Our stay was incredible we had a great time in the Downtown of Pittsburgh we will revisit 😊

Cons:

I had stated if you can serve something other then pork for breakfast but our stay was still great

2026-01-19 • via Nuitee