Best Western White House Hotel

Hotels
Best Western
7.3 (4135 reviews)
27-31 Upton Road , Watford , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable pricing
Cons:
Cleanliness issues
Poor room quality
Limited amenities

Categories

Cleanliness
6.8
Several reviews mentioned cleanliness issues, including filthy rooms and mould in bathrooms.
Service
8.3
Staff were noted as friendly and professional in most reviews.
Location
8.8
Consistently highlighted as a positive aspect with great convenience.
Room Quality
6.8
Multiple comments regarding poor room conditions including uncomfortable beds and small sizes.
Amenities
6.3
Limited amenities mentioned and several comments about needing improvements.
Value for Money
7.3
Some positive sentiments regarding price but concerns about quality relative to cost.
Food and Beverage
6.3
Breakfast was criticized as mediocre and lacklustre.
Overall Experience
7.8
Mixed reviews led to a slightly higher overall sentiment despite concerns about cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:36

Property Description

Charming Town-House Hotel
Experience professional service and a warm welcome at Watford's only town-house hotel. Enjoy the convenience of a 24-hour front desk, limited car parking, and complimentary WiFi during your stay.

Convenient Location
Situated near the M1 and M25 motorways, the Best Western White House Hotel offers easy access to Wembley with excellent transport links. Explore the city with a short 15-minute drive to the Harry Potter Studios, or take a leisurely 15-minute walk to the Vicarage Road football stadium.

Comfort and Accessibility
Relax in well-appointed rooms and take advantage of the hotel's strategic location for both business and leisure travelers. Book now for a delightful stay at the Best Western White House Hotel.

Important information:

There is limited parking onsite which is on a first-come, first-served basis and cannot be reserved.

Please note a GBP 50 pre-authorization will be processed on arrival on top of the rate. This is to cover any incidentals or damages not restricted to noise disturbance / unauthorized party.

The hotel doesnt allow visitors in the bedrooms at any point of the stay, a non negotiable charge of £100 is applied if the policy is violated.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 3 years old and over stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 4135 reviews
Cleanliness: 6.8
Service: 8.3
Location: 8.8
Room Quality: 6.8
Amenities: 6.3
Value for Money: 7.3
Food and Beverage: 6.3
Overall Experience: 7.8
S
Simone solo_traveller gb
10
2026-06-06 via Nuitee
E
Elizabeth solo_traveller gb
8
Great value for money, would return
Pros:

Clean, helpful staff, safe, spacious

Cons:

Terrible WiFi, breakfast wasn't great

2026-06-06 via Nuitee
M
Meg solo_traveller gb
1
Pros:

Good location

Cons:

We found a knife in our room. We told the staff straight away. Luckily I didn’t have my child with me. As this was one very sharp knife. I was disgusted 🫣 The bathroom was smelly, the toilet didn't flush.
The staff said please wait until the morning about the knife situation. So we can tall about this.
The morning came. I said I'm not happy with pay for our rooms. But they never give us a refund!!!!
I'm never staying here again

2026-06-06 via Nuitee
S
Susan solo_traveller gb
9
Pros:

Have been happy every time I have stayed here - apart from one time we're a wedding party kept me up most of the night due to talking in corridors & constantly going from room to room. When asked about my stay explained I was exhausted due to sleep deprivation. Reception apologized & I was given discount.
SUGGESTED:- fit stronger door closures at the top of doors so they close gently. ALL the ones fitted in our corridor were way too noisy as they slammed closed rather than correct gentle closure which would have kept the sound a lot quieter & as they should be.

Cons:

The staff are always helpful & pleasant pleasant.

2026-06-06 via Nuitee
W
Wahidullah solo_traveller gb
10
Pros:

The stuff is very friendley.

2026-06-05 via Nuitee
W
Wahidullah solo_traveller gb
10
Pros:

The stuff is very frindley.

Cons:

Nothing

2026-06-05 via Nuitee
A
Alin Prisecaru solo_traveller ro
10
2026-06-05 via Nuitee
C
Christopher solo_traveller gb
8
2026-06-04 via Nuitee
A
Andy solo_traveller gb
6
Pros:

The reception and bar area was nice and relaxed

Cons:

Rooms have zero Aircon and the bathroom fittings were all rusty

2026-06-04 via Nuitee
A
Andrea solo_traveller gb
10
Pros:

The staff are fantastic, friendly, helpful and courteous

Cons:

The facilities are a bit dated

2026-06-04 via Nuitee
M
Maggie couple gb
10
Clean,well run,lovely staff.
Pros:

The location was fantastic just 20 mins drive from the motorways
The staff were efficient friendly and helpful.

Cons:

No food available . The two takeaway menus. We’re both chicken diners. I am vegetarian of 37 years. I had my dog with me so could not go out for food. I had to go to bed hungry. So I hope they try to sort this. I am a lone traveller so I really was stuck. If it wasn’t for this I would stop in this spot a lot .

2026-06-04 via Nuitee
J
JEANNE solo_traveller nl
7
Redelijk voor een kort verblijf.
Pros:

De locatie.

Cons:

De badkamer. Sproeier van de douche kon niet worden bevestigd aan de houder.
‘S Morgens om 6.30 uur trad er een afzuigsysteem in werking dat een behoorlijke herrie veroorzaakte.

2026-06-03 via Nuitee
B
Brian solo_traveller ie
9
2026-06-03 via Nuitee
I
Ivanise couple pt
9
Pros:

Tudo normal

Cons:

Só achei estranho cobrar depósito na hora e não retirar da conta . Aguardando ele de volta

2026-06-03 via Nuitee
F
Frances couple gb
5
Not the stay we were expecting due to the time being at the front of the hotel Very noisy
Pros:

Location

Cons:

This is the first time I’ve actually written a negative report The room was very hot so we had to sleep with the windows wide open Unfortunately our room was on the road side and we had constant vehicles going by all night and taxis seem to accumulate outside as well
We didn’t sleep any of the night and had to get up at 4am to get to the airport
I’ll make sure we get a room at the back of the hotel next time

2026-06-02 via Nuitee
A
Andrew solo_traveller gb
10
Thoroughly enjoyable.
Pros:

Friendliest staff I've ever encountered. Lovely clean room and reception area.
1 minute walk from Watford town centre which is full of restaurants and entertainment.
The free wifi was excellent.

Cons:

I'm struggling to think of something, so I'd be nitpicking.

2026-06-02 via Nuitee
T
Tracey solo_traveller gb
10
Great stay but room could do with an upgrade
Pros:

Close to shops, restaurants and train station but also far enough away so its not noisy of a night. Room was a little outdated and could do with a freshen up and maybe a bit of an upgrade but otherwise the staff and facilities were very good.

Cons:

Shower leaked out the bath. As the bath was to small an area or the shower was too powerful for the bath space. The toilet roll was to far away from the toilet as well. I think the bathroom could have been designed a lot better than it was.

2026-06-02 via Nuitee
S
scott solo_traveller gb
4
Interesting
Pros:

Location

Cons:

Bed was uncomfortable
Noisy
Bathroom was falling apart
USB port by bed didn’t work
Tv remote press volume button & Chanel changed

2026-06-02 via Nuitee
K
Kavya solo_traveller gb
6
2026-06-01 via Nuitee
A
Alexandre family_with_children br
7
Bom custo x benefício, pela localização também
Pros:

Tranquilidade

Cons:

Nada em especial

2026-06-01 via Nuitee